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Hot!Brand New GTX 1080 TI DOA

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nefink
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2017/08/26 12:26:28 (permalink)
I've tried everything I know to do to get this card to stabilize/boot and it just won't happen. Previously had a GTX 1070 with zero issues. Whenever I try to boot it into windows it seems to work just fine during post; however, when windows 10 starts to load the card freezes. A bunch of lines show up on the screen and the screen goes black, it makes the sound of a device being removed and then restarts the computer and goes through the same cycle. Safe mode seems to load ok, which leads me to believe it's when the driver tries to initialize the card. This was all happening BEFORE I was even able to install the nvidia drivers. After several tries I was able to get it stable enough to install the drivers; however, nothing has changed. I've tried running separate power cables from different outlets on the PSU as well. This is with a Fresh install of Win 10 Pro with all drivers updated. After fighting with it all night yesterday and most of the morning today, I popped my 1070 in and have had ZERO issues for the last hour or so with heavy use.
 
Am I just SOL and having to RMA this card I've had for a day? lol
 
I used to purchase EVGA cards but since the 760 series and above I've just been purchasing  Nvidia Geforce Cards...My first EVGA card in a while and it's this one...really disappointing though I've never had issues with EVGA before. 
 
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#1

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    jonkrmr
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    Re: Brand New GTX 1080 TI DOA 2017/08/26 12:38:46 (permalink)
    Uninstall driver completely. Use DDU to completely clean old driver install from PC. Shut down and take out 1070 and put 1080ti back in. If it boots into Windows, re-install driver. If it doesn't boot into Windows, you probably have a bad 1080ti.

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    #2
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/08/26 12:56:38 (permalink)
    Still No Joy :(
     
    I just noticed there are 3 LEDs above the 1080Ti on the card. The first one is green, the other two are blinking between green and red though I can't seem to find info on what they indicate?
     
    Edit: Now only the last LED is blinking. If I leave both cards in I can at least see windows detects it, but has stopped the device because it reported a problem(code43)
     
    Edit2: LED lights are now off aside from 1 white one(can't tell if it's just bleed through from the eblem) however windows is still stopping the device due to a reported problem code 43...looks like a DOA card...really unfortunate :( 
    post edited by nefink - 2017/08/26 13:13:02
    #3
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/08/26 21:41:41 (permalink)
    So its definitely the card...tried all manner of fixes and at best I can get it stable for about 20-30min unless I put it under load like the heaven benchmark and then it freezes. Popped my 1070 in and I've been benchmarking and playing PUBG for the last couple of hours with zero issues :(
     
    Considering returning it for the Asus Strix 1080Ti since it has an RBG backplate logo unlike the EVGA
    #4
    kbajaj10
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    Re: Brand New GTX 1080 TI DOA 2017/08/27 00:26:12 (permalink)
    nefink
    So its definitely the card...tried all manner of fixes and at best I can get it stable for about 20-30min unless I put it under load like the heaven benchmark and then it freezes. Popped my 1070 in and I've been benchmarking and playing PUBG for the last couple of hours with zero issues :(
     
    Considering returning it for the Asus Strix 1080Ti since it has an RBG backplate logo unlike the EVGA




    Which model of evga 1080 ti do you have?
    #5
    rjohnson11
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    Re: Brand New GTX 1080 TI DOA 2017/08/27 01:48:49 (permalink)
    Please contact EVGA tech support.

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    #6
    Cool GTX
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    Re: Brand New GTX 1080 TI DOA 2017/08/27 07:48:41 (permalink)
    Windows 10 loves to Insist on drivers, even when they do not work ...... to stop Win 10 follow the steps below 
     
    Also, have you powered down your PC, removed All Power -- unplug PSU, monitor, printer, powered USB hubs ....... hold start button 30 seconds to discharge any capacitors ?  Plug it all back in and boot ... 
     
    Turning OFF in MB BIOS: Fast boot & sometimes even Safe boot can help till issue is sorted  
     
    Graphics device driver error code 43 (support.microsoft.com)
    excerpt:
     
    Windows stopped your device because it reported problems. To fix it, try the following:

    1) Select the Start button, then in the search box next to Start, type device manager and select Device Manager from the list of results.
     
    2) Find the problematic device in the list (it will often have a yellow exclamation point icon next to it).
     
    3) Press and hold (or right-click) the name of the device, and select Properties.  In Properties, select the Driver tab, select Roll Back Driver, then follow the steps. If the button is unavailable, that means there's no driver to roll back to.
     
    4) Select Uninstall device and then select Uninstall.
     
    5) At the top of the list of devices in Device Manager, press and hold (or right-click) the name of your PC, then select Scan for hardware changes. This reinstalls the device driver.
     
    6) To see if this fixed the problem, press and hold (or right-click) the name of the device again and select Properties. On the General tab, under Device status, you should see This device is working properly. If you don’t see this message, refer to the documentation that came with the device or contact the manufacturer.

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    #7
    bcavnaugh
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    Re: Brand New GTX 1080 TI DOA 2017/08/27 09:38:17 (permalink)
    Maybe the Bois is set for Legacy Video that was needed for older Graphics Cards. 
    Change your Bios to UEFI Video.
    Also is your MB Bios up to date and did you Reset your Bios to the Default or Optimized Settings after you installed your new Card?
    post edited by bcavnaugh - 2017/08/27 09:42:40

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    #8
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/08/27 11:42:57 (permalink)
    kbajaj10
    nefink
    So its definitely the card...tried all manner of fixes and at best I can get it stable for about 20-30min unless I put it under load like the heaven benchmark and then it freezes. Popped my 1070 in and I've been benchmarking and playing PUBG for the last couple of hours with zero issues :(
     
    Considering returning it for the Asus Strix 1080Ti since it has an RBG backplate logo unlike the EVGA




    Which model of evga 1080 ti do you have?


    EVGA GeForce GTX 1080 Ti iCX GAMING, 11G-P4-6591-K
    #9
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/08/27 11:44:40 (permalink)
    bcavnaugh
    Maybe the Bois is set for Legacy Video that was needed for older Graphics Cards. 
    Change your Bios to UEFI Video.
    Also is your MB Bios up to date and did you Reset your Bios to the Default or Optimized Settings after you installed your new Card?


    Bios update was one of the things I did to try to correct the issue. However, I'll check to see if it's set to legacy video.
    #10
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/08/27 13:49:58 (permalink)
    Thanks for the suggestions everyone. I've done all the troubleshooting possible as well as tried it in another comparable system with the same results. I've already spoke to support and they agree that an RMA is in order.
     
    Really wish I could step it up to a 1080Ti FTW to get the RBG backplate though! :( 
    #11
    EVGATech_RayH
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    Re: Brand New GTX 1080 TI DOA 2017/08/27 14:36:09 (permalink)
    We apologize about the DOA on this card. We will work to get a new card sent out to you as soon as possible.

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    #12
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/08/28 14:29:59 (permalink)
    I paid for the Next Day Advanced RMA and submitted the RMA...now I have to wait for it to be approved? I mean I get it...it's just really frustrating to pay $800 for a dead card and then pay more for a quicker exchange and then have to wait some more for it to be approved 
    #13
    greensoldierusa
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    Re: Brand New GTX 1080 TI DOA 2017/08/28 21:23:44 (permalink)
    nefink
    I paid for the Next Day Advanced RMA and submitted the RMA...now I have to wait for it to be approved? I mean I get it...it's just really frustrating to pay $800 for a dead card and then pay more for a quicker exchange and then have to wait some more for it to be approved 




    I understand bud however they have to follow procedure or things would get a bit nuts in the RMA department. Dont get too down about it though. I spent 200k on a large server rack before for it to be DOA. It is just the way of things sometimes no matter how much due diligence from the company. Good thing is your dealing with the best support in graphic cards in my personal opinion...


    #14
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/08/29 08:14:09 (permalink)
    greensoldierusa
    nefink
    I paid for the Next Day Advanced RMA and submitted the RMA...now I have to wait for it to be approved? I mean I get it...it's just really frustrating to pay $800 for a dead card and then pay more for a quicker exchange and then have to wait some more for it to be approved 




    I understand bud however they have to follow procedure or things would get a bit nuts in the RMA department. Dont get too down about it though. I spent 200k on a large server rack before for it to be DOA. It is just the way of things sometimes no matter how much due diligence from the company. Good thing is your dealing with the best support in graphic cards in my personal opinion...


    I would agree with that which is why I switched back to EVGA; however, I received an email this morning saying my RMA was on hold because they wanted me to reupload the invoice again...
    #15
    greensoldierusa
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    Re: Brand New GTX 1080 TI DOA 2017/08/29 11:22:08 (permalink)
    yeah i can see the frustration having to resubmit items. I lost my mind dealing with lost and having to resubmit stuff to the VA lol... 12 years later finally getting taking care of so yeah 


    #16
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/08/31 12:28:33 (permalink)
    Sooo ya...looks like I wouldn't be receiving my advanced "next day" cross shipped RMA until next week. If I call to try and get an update/complain I'm told "sorry, I can't do anything. It's policy...it's written right there" 
     
    I tried to submit my displeasure/feedback at the whole experience on the website and get 

    There has been an error while requesting your page, and our team has been notified.

    The request from xxx.xxx.xxx.xxx at 2017-08-31 19:19:54 GMT for the URL /support/suggestions.asp cannot be served due to error 154 on the host .
     
    What a joke!
     
    I'm just going to cancel the RMA, request a refund of the Advanced RMA....return the Dead card to Newegg and purchase a different brand(Which I Could Have Done In The First Place And Had My New Card By Now)....this whole process has been a nightmare and I really hope to never have to deal with EVGA support again. 
    #17
    greensoldierusa
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    Re: Brand New GTX 1080 TI DOA 2017/08/31 19:11:00 (permalink)
    Dont know what to say bud except it is not the normal experience people have with evga customer support. Good luck though


    #18
    Squall_Rinoa86
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    Re: Brand New GTX 1080 TI DOA 2017/08/31 22:49:29 (permalink)
    Sent Jacob a Email about this issue




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    #19
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 13:01:54 (permalink)
    And the saga continues ....after going back and forth MULTIPLE times with support yesterday I get an email from support this morning saying the card shipped yesterday before I could cancel the RMA, I checked the RMA and yesterdays date and tracking info was updated...OK!...Some forward progression...It's now 2:30cst and I go to check the tracking information on UPS because I paid for the next day advanced RMA and UPS shows the package hasn't actually been shipped "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."
     
    I call UPS to let them know my tracking info isn't being updated...because you know benefit of the doubt and all....and they tell me while the billing information has been uploaded and a slip was printed yesterday, nothing was every picked up or delivered to a shipping facility. I asked the lady to double check and she does and says the same thing. She says the earliest I can expect to receive the package would be Tuesday Sep 5th depending on if they receive the package today and at what time they receive it. I asked her if I could page the extra $5 for Saturday delivery and I'm told I would have to contact the shipper to have them do it since it hasn't been shipped yet
     
    Sooooo once again I'm calling my favorite support line! Where I get the ever so helpful Adam(I believe that was his name). I explain to him the situation about how UPS says the package has not been shipped yet and that instead of getting Next Day delivery I'd be getting like 5 day delivery. That I would really appreciate it if I could just pay the $5 difference to upgrade it to Saturday delivery to ensure I receive my new card that I bought two weeks ago and have yet to be able to use. He tells me No, it's already been shipped. I tell him that UPS says different, that billing information had been uploaded etc etc. His response is "Ummm.....well ya it's probably because the UPS guy didn't scan the package in correctly. I've seen that happen before." I explain to him that I had UPS check pretty thoroughly and they are certain they haven't received it yet. "Ummm...I don't know. I'm not sure what to tell you. I bet it's because the UPS didn't scan it in right."
     
    So my response was "So you're telling me that the UPS guy just didn't scan it in right? I paid for next day air, meaning that if it truly did ship out yesterday, not only did the UPS pickup guy not scan it in right but that it somehow made it through the shipping facility, onto a plane....into another shipping facility and then out to a delivery truck without every being scanned in to update the location?"
     
    "Ya I show it's been shipped already"
     
    Oh for the love of God I give up...so help me...when the tracking info finally gets updated and it shows an initial scan in of sometime today or this weekend...I'm just going to return the dead card to EVGA to complete that RMA and then return the new card unopened to Newegg for a refund and purchase another. I have half a mind to do it even if it does somehow magically appear on my doorstep today.
     
    Yes, I FULLY AWARE my $800 isn't even a drop in the bucket to EVGA but at least it will give me some satisfaction that they are not getting my hard earned money with support like I've received. 
     
    I truly hope that I am a one in a million experience and no one else has had to deal with this. However, out of the MULTIPLE people I have dealt with on the phone or through the ticket system, NOT ONE PERSON was like "Hey, I totally understand your frustration, let's figure this out and see what we can do to get you taken care of". EVERY SINGLE PERSON has had the attitude of "It is what it is take it or leave it, doesn't really matter to me I'm just collecting a paycheck or passing it on to someone else like It's waiting for a supervisor's approval....Well can you not make that happen now? No, they'll get to it in a couple of hours...and then it's the next day and the next day". That's NOT customer service, take some freaking pride in the job that you CHOSE to do. 
    #20
    somethingc00l
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 15:17:22 (permalink)
    nefink
    However, out of the MULTIPLE people I have dealt with on the phone or through the ticket system, NOT ONE PERSON was like "Hey, I totally understand your frustration, let's figure this out and see what we can do to get you taken care of". EVERY SINGLE PERSON has had the attitude of "It is what it is take it or leave it, doesn't really matter to me I'm just collecting a paycheck or passing it on to someone else like It's waiting for a supervisor's approval....Well can you not make that happen now? No, they'll get to it in a couple of hours...and then it's the next day and the next day". That's NOT customer service, take some freaking pride in the job that you CHOSE to do. 



    Sounds like you are an absolute joy to deal with. No idea why a CS agent would not be over the moon to do whatever they can to help a glowing personality like you have.
    #21
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 16:12:21 (permalink)
    somethingc00l
    nefink
    However, out of the MULTIPLE people I have dealt with on the phone or through the ticket system, NOT ONE PERSON was like "Hey, I totally understand your frustration, let's figure this out and see what we can do to get you taken care of". EVERY SINGLE PERSON has had the attitude of "It is what it is take it or leave it, doesn't really matter to me I'm just collecting a paycheck or passing it on to someone else like It's waiting for a supervisor's approval....Well can you not make that happen now? No, they'll get to it in a couple of hours...and then it's the next day and the next day". That's NOT customer service, take some freaking pride in the job that you CHOSE to do. 



    Sounds like you are an absolute joy to deal with. No idea why a CS agent would not be over the moon to do whatever they can to help a glowing personality like you have.


    I know it's weird to expect good customer service...or at the very least a somewhat willing attitude to help. I guess you're just willing to accept whatever you get. Too bad you can't speak to all of the EVGA reps I've spoken to on this issue and ask if I've been an ass or if I've been courteous. Just because you're seeing my frustrations here after dealing with CS, you're just assuming that's how I am. I'm relaying my experiences laced with my frustrations with said experiences.
     
    My expectations aren't any less than I expect from the people who work for me or anything less than I offer to whomever I may deal with. Lastly, it wouldn't matter what kind of personality I or any other person has....you give the same level of service to everyone you deal with, that's just good business and the foundation of any customer service department. 
    #22
    somethingc00l
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 16:30:33 (permalink)
    nefink
     
    I know it's weird to expect good customer service...or at the very least a somewhat willing attitude to help. I guess you're just willing to accept whatever you get. Too bad you can't speak to all of the EVGA reps I've spoken to on this issue and ask if I've been an ass or if I've been courteous. Just because you're seeing my frustrations here after dealing with CS, you're just assuming that's how I am. I'm relaying my experiences laced with my frustrations with said experiences.
     
    My expectations aren't any less than I expect from the people who work for me or anything less than I offer to whomever I may deal with. Lastly, it wouldn't matter what kind of personality I or any other person has....you give the same level of service to everyone you deal with, that's just good business and the foundation of any customer service department. 

    You are complaining about an EVGA rep being unable to determine where UPS has the package, when UPS can't do so themselves. If you've never had UPS or FedEx or USPS take forever to update tracking then you've obviously not done much online commerce. Hell I've had multiple packages delivered and in my hands before the tracking is populated. That is not to mention your conflation of next BUSINESS day air shipping with next day (Sat, Sun, Monday the 4th are not business days). And threats of returning your products and never purchasing EVGA again, over a potential 3 day delay (while you still have a functioning 1070 to game on). Totally reasonable you seem.
    #23
    optiknerve
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 16:56:00 (permalink)
    Did you have to pay shipping back to evga?
    #24
    optiknerve
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 17:14:28 (permalink)
    optiknerve
    Did you have to pay shipping back to evga?

    Sorry just read the whole email thread, I suggest you deal directly with Newegg and contact their cs to get a free 30 days Newegg membership and ship back the DOA card and get a replacement.
    #25
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 19:39:42 (permalink)
    somethingc00l
    nefink
     
    I know it's weird to expect good customer service...or at the very least a somewhat willing attitude to help. I guess you're just willing to accept whatever you get. Too bad you can't speak to all of the EVGA reps I've spoken to on this issue and ask if I've been an ass or if I've been courteous. Just because you're seeing my frustrations here after dealing with CS, you're just assuming that's how I am. I'm relaying my experiences laced with my frustrations with said experiences.
     
    My expectations aren't any less than I expect from the people who work for me or anything less than I offer to whomever I may deal with. Lastly, it wouldn't matter what kind of personality I or any other person has....you give the same level of service to everyone you deal with, that's just good business and the foundation of any customer service department. 

    You are complaining about an EVGA rep being unable to determine where UPS has the package, when UPS can't do so themselves. If you've never had UPS or FedEx or USPS take forever to update tracking then you've obviously not done much online commerce. Hell I've had multiple packages delivered and in my hands before the tracking is populated. That is not to mention your conflation of next BUSINESS day air shipping with next day (Sat, Sun, Monday the 4th are not business days). And threats of returning your products and never purchasing EVGA again, over a potential 3 day delay (while you still have a functioning 1070 to game on). Totally reasonable you seem.




    #1. You really think this entire thread/experience is about ONE rep? wow
    #2 As for my conflation of the two ideas...I don't see where you're getting that considering I asked if I could go ahead and pay the $5 to get Saturday delivery...which negates your theory of me thinking next business day and sat delivery were the same...If the card had shipped on the 31st like they claimed over and over then it WOULD have been here today...since I knew that it had not actually shipped yet I was wanting the upgrade so I could actually get next day delivery on Saturday. However, I was told multiple times it was not possible because it had already been picked up...and yet looky what just showed up in my email!
     
    Scheduled Delivery Updated To:
    Tuesday, 09/05/2017 , By End of Day
    Last Location:
    Departed - Anaheim, CA, United States, Friday, 09/01/2017
    Anaheim, CA, United States 09/01/2017 6:47 P.M. Departure Scan
    09/01/2017 6:23 P.M. Origin Scan
    09/01/2017 5:12 P.M. Pickup Scan
     
    Ya...EXACTLY what I knew would happen...a FULL FIVE HOURS after I tried to get them to pay for Saturday delivery because I knew it hadn't actually shipped yet...like I was just straight up lied to. 3 day delay? I paid $800 for a product that was defective on arrival. By the time I receive my replacement product it will have been more than a full week since the RMA process was started with me paying extra for expressed delivery/service while getting subpar service the entire time. So yes, I will be returning this card for a full refund in favor of another company/card because no, I do not believe I even remotely received a decent level of response/customer service AND that's my right to do so as a paying customer.
     
    Lastly, it wouldn't matter if I had 4 other 1080 Ti cards just sitting around in other systems...this has nothing to do with those, it's about a defective product that I spent my money on and as that customer required at least a decent level of customer service...and your I really don't give a crap attitude is what this whole mess is about and what's wrong with customer service these days. 
     
    #26
    bill1024
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 20:27:45 (permalink)
    I don't think you can return the card to newegg unless you kept the retail box and packaging.
    Last time I received a RMA replacement card it comes in a brown box.
    I also ust bought a RMAed video card from someone that just got it back, that one too was in a brown box.
    Let us know how you make out with that.

     
    Life is too short to carry a cheap pocket knife.
     
    CaseXX, Al Mar, Hubertus, Frank b, A\B, SchattMorgan   U25ITA93JV

    #27
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/09/01 22:05:31 (permalink)
    bill1024
    I don't think you can return the card to newegg unless you kept the retail box and packaging.
    Last time I received a RMA replacement card it comes in a brown box.
    I also ust bought a RMAed video card from someone that just got it back, that one too was in a brown box.
    Let us know how you make out with that.


    Ya, I always keep everything for the first few months. I can just return the DOA card in the packaging from the RMA and send the good card(assuming it arrives that way) back to Newegg in the original packaging.
    #28
    the_Scarlet_one
    formerly Scarlet-tech
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    Re: Brand New GTX 1080 TI DOA 2017/09/02 06:18:33 (permalink)
    nefink

    Ya, I always keep everything for the first few months. I can just return the DOA card in the packaging from the RMA and send the good card(assuming it arrives that way) back to Newegg in the original packaging.


    You wrote a lot and I didn't get a chance to read everything, so forgive me if I missed this.

    When you uploaded your original receipt, did you get an email confirmation showing your actual upload? I always receive a picture in my email, showing what I loaded.
    #29
    nefink
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    Re: Brand New GTX 1080 TI DOA 2017/09/02 13:35:53 (permalink)
    Scarlet-Tech
    You wrote a lot and I didn't get a chance to read everything, so forgive me if I missed this.

    When you uploaded your original receipt, did you get an email confirmation showing your actual upload? I always receive a picture in my email, showing what I loaded.



    Sure did!
    #30
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