DamonLynch
Superclocked Member
- Total Posts : 172
- Reward points : 0
- Joined: 2017/12/05 17:47:40
- Location: South Bend, IN
- Status: offline
- Ribbons : 1
A Minneapolis pro photographer experienced a support nightmare with his $7,000 USD Macbook Pro, as summarized by the Register. His machine appeared not to function properly, with the screen being black when it was turned on — when in reality the root cause of the problem was that the screen brightness was set so low the screen was off, which persists when the machine is rebooted. $10,000 USD worth of repairs were done to the machine, including two motherboard changes, not to mention the amount of time it took the photographer and the Apple support staff. Despite these problems, the photographer writes his machine is "an excellent computer and I once again feel confident in fully endorsing it for photographers." In my opinion, Apple made a truly terrible decision to allow their computers to boot with a completely black screen, and neither outputing to an external display until after login nor allowing the brightness to be adjusted until after login. Anyone of those things is silly; combined they're plain destructive.
|
Hoggle
EVGA Forum Moderator
- Total Posts : 10102
- Reward points : 0
- Joined: 2003/10/13 22:10:45
- Location: Eugene, OR
- Status: offline
- Ribbons : 4
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/11 17:36:54
(permalink)
|
GTXJackBauer
Omnipotent Enthusiast
- Total Posts : 10323
- Reward points : 0
- Joined: 2010/04/19 22:23:25
- Location: (EVGA Discount) Associate Code : LMD3DNZM9LGK8GJ
- Status: offline
- Ribbons : 48
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/11 19:31:06
(permalink)
Sounds like they might have known the simple fix but kept racking up the costs for the customer.
Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases: LMD3DNZM9LGK8GJ
|
DamonLynch
Superclocked Member
- Total Posts : 172
- Reward points : 0
- Joined: 2017/12/05 17:47:40
- Location: South Bend, IN
- Status: offline
- Ribbons : 1
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/11 19:33:38
(permalink)
GTXJackBauer
Sounds like they might have known the simple fix but kept racking up the costs for the customer.
The laptop was fully covered under warranty. The only cost borne by the owner was his time, which was considerable. All other costs were borne by Apple, which considering employee time, must have been huge.
|
GTXJackBauer
Omnipotent Enthusiast
- Total Posts : 10323
- Reward points : 0
- Joined: 2010/04/19 22:23:25
- Location: (EVGA Discount) Associate Code : LMD3DNZM9LGK8GJ
- Status: offline
- Ribbons : 48
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/11 19:49:11
(permalink)
DamonLynch
GTXJackBauer
Sounds like they might have known the simple fix but kept racking up the costs for the customer.
The laptop was fully covered under warranty. The only cost borne by the owner was his time, which was considerable. All other costs were borne by Apple, which considering employee time, must have been huge.
Gotcha but surely it was costly for someone who depends on their laptop for business.
Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases: LMD3DNZM9LGK8GJ
|
DamonLynch
Superclocked Member
- Total Posts : 172
- Reward points : 0
- Joined: 2017/12/05 17:47:40
- Location: South Bend, IN
- Status: offline
- Ribbons : 1
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/11 20:05:12
(permalink)
GTXJackBauer
Gotcha but surely it was costly for someone who depends on their laptop for business.
Yes indeed. The interesting point here is that it collapses the distinction between DIY computers and pre-built units that come with near top-level support packages. That is, when you build your own computer, it can be costly in time to troubleshoot and fix it. But in this case, it was still costly to the end user to have the bug resolved even though Apple provides a nominally high standard of customer support. I've never owned an Apple computer, but I imagine the support is akin to that provided by the business oriented arms of HP, Dell and Lenovo, with the difference being you don't need to pay for on-site service assuming you live close enough to one of their shops.
|
aka_STEVE_b
EGC Admin
- Total Posts : 17692
- Reward points : 0
- Joined: 2006/02/26 06:45:46
- Location: OH
- Status: offline
- Ribbons : 69
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/12 11:10:07
(permalink)
Apple = a fool & his money are soon parted
AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
|
panzlock
FTW Member
- Total Posts : 1736
- Reward points : 0
- Joined: 2016/11/10 17:56:33
- Location: Canada
- Status: offline
- Ribbons : 0
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/12 11:20:22
(permalink)
I'd write a different article. "Idiot Art Graduate Purchases $7,000 Mobile PC."
|
transdogmifier
CLASSIFIED ULTRA Member
- Total Posts : 6116
- Reward points : 0
- Joined: 2003/09/05 14:26:21
- Location: Orlando, Fl
- Status: offline
- Ribbons : 17
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/12 11:41:51
(permalink)
panzlock
I'd write a different article. "Idiot Art Graduate Purchases $7,000 Mobile PC."
And then complains he can't pay his 250k student loan.
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
|
DamonLynch
Superclocked Member
- Total Posts : 172
- Reward points : 0
- Joined: 2017/12/05 17:47:40
- Location: South Bend, IN
- Status: offline
- Ribbons : 1
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/12 18:49:03
(permalink)
transdogmifier
panzlock
I'd write a different article. "Idiot Art Graduate Purchases $7,000 Mobile PC."
And then complains he can't pay his 250k student loan.
Actually he is a good pro photographer, with his best work being landscapes e.g. this photo of the Oregon coast. It's not easy to make money from photography these days, so good for him if he is able to. It's a well-known fact that many pro photographers use Macs, including those who are technically very highly sophisticated. I have zero interest in owning a Mac myself, for several reasons, but I see no need to treat those who do as if they're fools.
|
Hoggle
EVGA Forum Moderator
- Total Posts : 10102
- Reward points : 0
- Joined: 2003/10/13 22:10:45
- Location: Eugene, OR
- Status: offline
- Ribbons : 4
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/12 22:45:09
(permalink)
I find it funny that Apple would tell people that the IPad has so many pixels the human eye can’t see them. Then they release a 6K monitor that is only 32”. According to Apple the 6K monitor would have pixels packed so tightly you wouldn’t notice the differences between 4K and 6K.
|
panzlock
FTW Member
- Total Posts : 1736
- Reward points : 0
- Joined: 2016/11/10 17:56:33
- Location: Canada
- Status: offline
- Ribbons : 0
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/13 07:34:47
(permalink)
DamonLynch
transdogmifier
panzlock
I'd write a different article. "Idiot Art Graduate Purchases $7,000 Mobile PC."
And then complains he can't pay his 250k student loan.
Actually he is a good pro photographer, with his best work being landscapes e.g. this photo of the Oregon coast. It's not easy to make money from photography these days, so good for him if he is able to.
It's a well-known fact that many pro photographers use Macs, including those who are technically very highly sophisticated. I have zero interest in owning a Mac myself, for several reasons, but I see no need to treat those who do as if they're fools.
Not a good idea using that photo if you want praise someone for their camera work. Snaps a shot then repaints it with hardware and software. If there was anymore technology in that photo it would be a fighter jet.
|
529th
SSC Member
- Total Posts : 622
- Reward points : 0
- Joined: 2009/08/18 17:38:02
- Status: offline
- Ribbons : 0
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/13 07:39:14
(permalink)
My old MBP 2011 does that. One day I just entered my login credentials while the screen was black and it booted into the OS. The cost was free, lol
|
Zeddivile
SSC Member
- Total Posts : 761
- Reward points : 0
- Joined: 2017/09/30 11:15:15
- Location: @ the tipity top of FPS mountain
- Status: offline
- Ribbons : 7
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/13 08:31:37
(permalink)
10,000$ in repairs. What's that the cost of repair on 1 device... 
"This stuff breaks my tiny often dehydrated and carb deprived hamster brain" -2019  
|
GTXJackBauer
Omnipotent Enthusiast
- Total Posts : 10323
- Reward points : 0
- Joined: 2010/04/19 22:23:25
- Location: (EVGA Discount) Associate Code : LMD3DNZM9LGK8GJ
- Status: offline
- Ribbons : 48
Re: Apple geniuses spend two weeks, $10,000 of repairs on a MacBook Pro fault caused by bu
2019/06/13 08:35:55
(permalink)
Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases: LMD3DNZM9LGK8GJ
|