JGLuxe
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I bought some speakers from Fry's back in Dec. 2017 and well, being a home theater noobie, I thought the audio wasn't 100% there because I didn't purchase all speakers. I had the front left, front right, center and subwoofer. When I used surround sound the audio was muffled and I thought this was because I was missing my surround speakers, so I just set it to 2-channel and have been using it like that ever since. I only moved it to multi-channel for my music and this sounded normal since the audio plays from the left and right as well. I just bought some RP-502S surround speakers so I switched it to multi-channel for movies and the sound was still muffled, I looked it up and it turns out it means the tweeter is blown, Had I looked it up when I bought it, I could have taken it back to Fry's and had it replaced, but because of my own dumb decision, It's been nearly 2 years. Now my only option is to call Klipsch to see if they can replace it for me the only issue is I don't have the receipt, all I have is a bank statement showing the date of purchase at the retail store. I was wondering if anyone has ever replaced the tweeter on a Klipsch speaker or if anyone has gotten an RMA through them. I just ordered a new center speaker, but I'd still like to have this one fixed/replaced through them seeing as it has 5 years warranty...
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XrayMan
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Re: Anyone dealt with Klipsch RMA's?
2019/10/13 18:49:36
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Moved to General Hardware.
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JGLuxe
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Re: Anyone dealt with Klipsch RMA's?
2019/10/18 11:08:04
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Update in case this ever appears on a Google search or what not. Submitted a ticket on Sunday, I also added a message on Tuesday, It is now Friday and no responses at all. I couldn't call due to the business hours and my company phone policy, but today is Friday and I am off, so I called and it is well within business hours, No one answered from Customer Service. It's a shame such a great company has such crappy service.
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Cool GTX
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Re: Anyone dealt with Klipsch RMA's?
2019/10/18 11:24:13
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Dang thats not good .... I've got a wireless sub of that brand .... though I'd probably go back to Crutchfield if I had an issue
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JGLuxe
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Re: Anyone dealt with Klipsch RMA's?
2019/10/18 12:00:11
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Cool GTX Dang thats not good .... I've got a wireless sub of that brand .... though I'd probably go back to Crutchfield if I had an issue
I bought my new RP-450C from Crutchfield as well, I think from now on I'm purchasing EVERYTHING online. This whole receipt thing is annoying, Luckily I called corporate and explained to them, they asked if I could call the same number for customer support 1 more time, so I did and they picked up. They checked my ticket and said I needed my receipt, but because I didn't have it, they could check it based off serial # and lucky for me it was manufactured in 2016 so it's still in warranty... they're going to ship me a tweeter so I can replace it. I'll probably swap the tweeter and sell it on OfferUp, since I'd rather keep the 450C as it's a beast compared to the 440C! an inch taller and 5 inches wider, everything about it is a monster lol
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Hoggle
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Re: Anyone dealt with Klipsch RMA's?
2019/10/18 19:38:14
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That is good to hear that they are taking care of you since I have a pair of Klipsch PC speakers I have had for several years and liked. While I am sure my warranty on it has ran out I feel it's a good set for the price but would feel bad recommending a brand to others if they are a pain to get an replacement from.
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Cool GTX
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Re: Anyone dealt with Klipsch RMA's?
2019/10/18 19:43:45
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Give an update after the replacement speaker(s) arrive
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JGLuxe
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Re: Anyone dealt with Klipsch RMA's?
2019/11/05 05:05:03
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So 18 days ago they said the replacement tweeter would arrive within 5-10 business days.... so far, no tweeter.
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Cool GTX
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Re: Anyone dealt with Klipsch RMA's?
2019/11/05 05:27:12
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JGLuxe So 18 days ago they said the replacement tweeter would arrive within 5-10 business days.... so far, no tweeter.
dang ... no shipping notice (did it ship) or tracking provided ? Time for a phone call & email
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JGLuxe
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Re: Anyone dealt with Klipsch RMA's?
2019/11/05 14:40:22
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I got an invoice, but no tracking number. I added to the ticket and they responded really quick, they said they’re going to check with UPS to see where the package is and something about shipping a new one, they probably forgot to ship it in the first place 😂😂
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Cool GTX
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Re: Anyone dealt with Klipsch RMA's?
2019/11/05 14:48:30
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GL hope it arrives by Friday
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ZachA
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Re: Anyone dealt with Klipsch RMA's?
2019/11/07 11:48:15
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JGLuxe I got an invoice, but no tracking number. I added to the ticket and they responded really quick, they said they’re going to check with UPS to see where the package is and something about shipping a new one, they probably forgot to ship it in the first place 😂😂
If you are interested, I have a buddy who is a stocking Klipsch dealer, that sells online and manages a Klipsch Only Facebook group I am in I can PM you the info if you want it, Or anyone else on here. He is the only guy I use for Klipsch, SVS and TV's.
post edited by ZachA - 2019/11/07 11:57:10
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Cool GTX
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Re: Anyone dealt with Klipsch RMA's?
2019/11/11 15:39:59
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JGLuxe
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Re: Anyone dealt with Klipsch RMA's?
2019/11/22 12:02:02
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Sorry, Been lagging it but I did received the tweeter and haven't had time to replace it yet. I honestly haven't even looked into how to open the klipsch center speaker lol, so I'll do it later today :)!
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JGLuxe
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Re: Anyone dealt with Klipsch RMA's?
2019/11/30 01:02:15
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Finally got to open up the speaker! Turns out it was NOT a fault tweeter! Someone fell asleep in the production line and forgot to connect the tweeter lol! as soon as I put light into the box after opening it, I was greeted by this: Just to make sure, I pushed it in and plugged it into my receiver and sure enough, the sound worked perfectly. Welp, I have a replacement tweeter if I ever need one ^_^! Glad it was an easy fix cause the replacement was going to drive me nuts, the screws are kind of hard to get off with such a small box. Either way, I'm selling the 440C since I bought my 450C lol
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Cool GTX
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Re: Anyone dealt with Klipsch RMA's?
2019/11/30 08:52:17
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lesson learned, check inside first
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JGLuxe
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Re: Anyone dealt with Klipsch RMA's?
2019/11/30 15:00:30
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Cool GTX
lesson learned, check inside first
But would you really expect this kind of error from a company like Klipsch? >_<! Would've been better if the tweeter WAS damaged lol!
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