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Hot!Another dead RTX 2080ti FTW3 !

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Sphericube
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2019/03/15 02:46:22 (permalink)
Hello everyone,
I just bought a brand new RTX 2080ti FTW3 only 5 days ago (I was happy for my first EVGA card), but it's already dead :(
I thought it was safe now to buy an RTX card after the launch 6 months ago, but what a mistake!
Everything was working fine until today when my PC suddenly crashed with a hard reboot (all temperatures were fine before the crash).
After trying to boot several times, Windows could finally start, but at the very low screen resolution, and saying in the device manager that my card 2080ti is not used because it has a problem:


Since then, my PC reboots randomly with artifacts:


Now I have a 1.500€ RTX garbage in my PC :(

Why do we have to endure this nightmare for this RTX generation with no explanation from Nvidia?
With all the hassle with RMA process, and the risk my package could be lost during the delivery, or receive another defective card.

I am so upset against Nvidia by their disregard for their customers...


Edit: add more information
I have tried to revive this "Frankenstein" RTX card, and in the Windows device manager, when I try to activate it, I get instant crash with blue screen, core dump and an error message about Nvidia module "nvlddmkm.sys":

 
From my own experience, it's like the chip itself has collapsed suddenly!
Just out of curiosity, at the beginning (before the fatal crash) I have tested the Micron memory and it looked pretty strong, even able to run at +1000 mghz (16gbps instead of 14gbps).
My guess is if the problem was only the memory, then my card would still be able to run some how a little, even with errors or corruptions and artifacts (like with defective PC RAM)
It's hard to believe that 11 modules of memory could vanished at once!
So I guess it's TSMC contamination which is causing all this troubles, explaining why each card has a different behavior and different surviving time because of different contamination level! And why cards with Samsung memory are less prone to failure, simply because they have been integrated later.
Nvidia should have recall all this defective batch, instead they chose to let the customers clean all their bad inventories with RMA until the last one...
 
By the way, my S/N starts with 18, which means made in 2018.
I guess there are still stock from 2018 on the shelves from around the world (more or less contaminated by TSMC) waiting to die (mine bought 8 March 2019)
 
 
Edit: it's even worse than I thought because I have found on Nvidia forum a defective card from 2019 with Samsung memory:
Can't insert link, but the topic is "brand new evga 2080ti ftw3 iCX2 hydro copper... error 43" (with a GPU-Z screenshot  puu.sh/D0WTA/3383729c32.png)
 
I believe Samsung and Micron are not beginners to make both defective modules GDDR6.
Which tends to confirm that the problem is the core, and probably related to the contamination at TSMC fab 12nm.
So we know that the memory brand doesn't matter, and the problem reside in the core itself.
And we know that even cards from this year 2019 can die too, which is not reassuring, especially without any clear statement from Nvidia...
post edited by Sphericube - 2019/03/17 23:39:17

"J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
 
#1

42 Replies Related Threads

    danperry13
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 03:17:40 (permalink)
    I don't find it the least bit ironic that your Display picture is space invaders.

    Also in b4, " have you tried updating your drivers or buying a new pSU?"
    #2
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 03:30:25 (permalink)
    danperry13
    I don't find it the least bit ironic that your Display picture is space invaders.

    I chose my pic before my card dying, but maybe it's more like a premonition...
     
    danperry13
    Also in b4, " have you tried updating your drivers or buying a new pSU?"

    I'm building computers for 25 years, and it's definitly the GPU.
    Btw, my PSU is a Seasonic Prime 750W Gold, and my PC works perfectly fine with my other card 1080ti.

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #3
    transdogmifier
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 03:36:32 (permalink)
    Sad for your card dying..but as long as it's registered and the invoice is uploaded...RMA should be smooth...eVGA is good like that.
     
    I've had  mine since November, no issues yet.
     

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    #4
    fdsonn
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 03:50:40 (permalink)
    Did you purchase this board from EVGA ?
    #5
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 03:52:48 (permalink)
    transdogmifier
    Sad for your card dying..but as long as it's registered and the invoice is uploaded...RMA should be smooth...eVGA is good like that.
     
    I've had  mine since November, no issues yet.
     

    Thank you
    Yes I have registered and uploaded my invoice since first day.



    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #6
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 03:58:02 (permalink)
    fdsonn
    Did you purchase this board from EVGA ?

    Not from EVGA (because it was not in stock), but a well known French store.
    I have registered my product here, and even bought the 10 years extended warranty with it.

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #7
    transdogmifier
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 04:10:46 (permalink)
    Sphericube
    fdsonn
    Did you purchase this board from EVGA ?

    Not from EVGA (because it was not in stock), but a well known French store.
    I have registered my product here, and even bought the 10 years extended warranty with it.




    Definitely contact the EU Support people and get that RMA rolling...since it's less than 30 days old you should get (I think, don't really know what the rules are
    in the EU) a new card in return.
     

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    #8
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 08:11:50 (permalink)
    transdogmifier
    Definitely contact the EU Support people and get that RMA rolling...since it's less than 30 days old you should get (I think, don't really know what the rules are
    in the EU) a new card in return.
     

    I have contacted EVGA Europe but first I need their approval before I can do RMA.
    Such a headache for a brand new expensive card bought one week ago :(
    In Europe we have the right to return purchases within 14 days for a full refund, but in my case, the card is not working anymore, so they can just reply I have broken it and refuse to refund...

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #9
    bobmitch
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 08:23:43 (permalink)
    Sphericube
    transdogmifier
    Definitely contact the EU Support people and get that RMA rolling...since it's less than 30 days old you should get (I think, don't really know what the rules are
    in the EU) a new card in return.
     

    I have contacted EVGA Europe but first I need their approval before I can do RMA.
    Such a headache for a brand new expensive card bought one week ago :(
    In Europe we have the right to return purchases within 14 days for a full refund, but in my case, the card is not working anymore, so they can just reply I have broken it and refuse to refund...




    Wouldn't a 14 day refund cover defective parts?  How did YOU break it???

    EVGA X299 FTW K with i7 7820X; EVGA RTX 2080TI XC Black; EVGA CLC 280 AIO Cooler; 32 GB Gskill Ripjaws V DDR4-3200; Samsung 512GB 960 Pro NVMe; Creative SoundBlaster Z; Corsair HX 850i; Pioneer BDR-2209; Corsair Obsidian 750 D Airflow; Tte Poseidon Z Brown Switch Ed. Keyboard; and Logitech G903 Lightspeed Mouse
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    #10
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 08:37:24 (permalink)
    bobmitch
    Wouldn't a 14 day refund cover defective parts?  How did YOU break it???

    I think you have missed the point in my first post explaining how my brand new card just died itself after few days, and now showing artifacts.
    By the way, it has Micron memory...

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #11
    bobmitch
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 08:42:25 (permalink)
    In Europe we have the right to return purchases within 14 days for a full refund, but in my case, the card is not working anymore, so they can just reply I have broken it and refuse to refund...
     
    If the card died within a few days...you should be able to get a refund.  The issues with the 2080 TI are well documented.  Just look at the Nvidia board:
     
    https://forums.geforce.com/default/topic/1078162/geforce-rtx-20-series/rtx-2080ti-massively-die-/
     
    I doubt very highly that they should be able to blame you for breaking it. 

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    #12
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 08:57:11 (permalink)
    bobmitch
    In Europe we have the right to return purchases within 14 days for a full refund, but in my case, the card is not working anymore, so they can just reply I have broken it and refuse to refund...
     
    If the card died within a few days...you should be able to get a refund.  The issues with the 2080 TI are well documented.  Just look at the Nvidia board:
     
     
     
    I doubt very highly that they should be able to blame you for breaking it. 


    Yes, but don't you think that it's a better idea to get the replacement from EVGA fresh stock, instead of my French store which probably has still old batch stock waiting to die?
     
    I have never seen such a behavior, this card was working perfectly fine the first days.
    I think not any stress test or quality control could have predicted such a sudden death (some cards can die even after months)
    It's why I am not blaming EVGA (they can't check cards for weeks before sending them)
    And nobody has a clue about what's going on after 6 months of RTX cards dying from around the world (Micron memory or TSMC chip contamination?)

    Here a list of dead cards from just my french hardware forum with some people having even their second card defective:
     
    Edit: URL are removed
    forum.hardware.fr/hfr/Hardware/2D-3D/nvidia-recensement-sondage-sujet_1035549_1.htm
    post edited by Sphericube - 2019/03/15 08:59:36

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #13
    bcavnaugh
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 09:42:16 (permalink)
    Another card for you or just Another card in general.
    "better idea to get the replacement from EVGA fresh stock," only if a new one is in stock you may get a refurbished card
     
    https://forum.hardware.fr/hfr/Hardware/2D-3D/nvidia-recensement-sondage-sujet_1035549_1.htm
    post edited by bcavnaugh - 2019/03/15 09:50:26

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    #14
    xblackvalorx
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 10:19:57 (permalink)
    bcavnaugh
    Another card for you or just Another card in general.
    "better idea to get the replacement from EVGA fresh stock," only if a new one is in stock you may get a refurbished card
     
    https://forum.hardware.fr/hfr/Hardware/2D-3D/nvidia-recensement-sondage-sujet_1035549_1.htm

    He's within 30 days so it'll be NIB
    #15
    bcavnaugh
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 10:35:49 (permalink)
    NIB? 

    Product Warranty Replacement

    • EVGA reserves the right to verify the validity of your warranty and your request for warranty service.
    • EVGA reserves the right to invoice you for shipping fees and service charges for any incomplete, damaged or modified Product that is returned to EVGA and requires repair or replacement or that is not otherwise covered under this Limited Warranty. Service charges are variable based upon the actual material and labor cost reasonably necessary to replace missing or return modified parts to their original factory condition.
    • Products sent in for RMA will be repaired and returned or replaced with a thoroughly tested recertified product of equal or greater performance.
    • This EVGA Limited Warranty begins from the date that the Product was originally purchased, as verified by a proof of purchase provided and/or confirmed by an Authorized Reseller.
    • All products returned to Original Purchasers or Second-Hand Purchasers from EVGA's RMA department are thoroughly tested recertified products. Replacement parts and/or Products may include new or refurbished parts or Products and are warranted only until the expiration of the original warranty period. Replacement parts and/or Products will meet the standard of performance and reliability of a new Product or part of the same model, however, such Products and/or parts may have small scratches, small dents, other cosmetic defects, or noticeable use.
    • If an RMA is necessary within 30 days of the original purchase date of a new in box Product, a new in box OEM replacement will be sent to the Original Purchaser in return, subject to availability.
    • All recertified (B-Stock) purchases will receive a recertified product as an RMA replacement. B-Stock Products are units which may have small scratches, small dents, or noticeable use. These products are Factory Recertified to meet the performance and reliability of a new product of the same model.
    post edited by bcavnaugh - 2019/03/15 10:39:42

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    #16
    GTXJackBauer
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 10:39:21 (permalink)
    xblackvalorx
    bcavnaugh
    Another card for you or just Another card in general.
    "better idea to get the replacement from EVGA fresh stock," only if a new one is in stock you may get a refurbished card
     
    https://forum.hardware.fr/hfr/Hardware/2D-3D/nvidia-recensement-sondage-sujet_1035549_1.htm

    He's within 30 days so it'll be NIB

     
    I think sometimes if they don't have any NIB, they might give you consumer the option of a refurb just to get a GPU back into their hands.
     
    bcavnaugh
    NIB?



    New In Box

     
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    (Use this Rewards Code below when registering your EVGA products.)
      
    #17
    xblackvalorx
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 10:41:28 (permalink)
    Within 30 days it is considered returning a defective product for replacement. Different than normal warranty.

    And true, especially with in demand cards like these.
    #18
    bcavnaugh
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 11:18:46 (permalink)
    xblackvalorx
    Within 30 days it is considered returning a defective product for replacement. Different than normal warranty.

    And true, especially with in demand cards like these.

    Do you have a Link to this Statement from EVGA?

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    #19
    xblackvalorx
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 11:33:05 (permalink)
    bcavnaugh
    xblackvalorx
    Within 30 days it is considered returning a defective product for replacement. Different than normal warranty.

    And true, especially with in demand cards like these.

    Do you have a Link to this Statement from EVGA?

    Yea, their 30 day return policy.
    Also, I had to use it with my first card. And it was confirmed by both the tech and csa over the phone, and the new in box card I was sent.

    Edit: it's 14 days now I guess, but this guy is still within that and I guess they did mine like that as I started the process like 8-10 days into having my card
    post edited by xblackvalorx - 2019/03/15 11:36:36
    #20
    bcavnaugh
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 11:38:59 (permalink)
    Yea, their 14 or 30 day return policy is only when you Buy from the EVGA Store and a return is not the same as an RMA to get a working card back.
    https://www.evga.com/legal/store/

    Return Policy

    EVGA offers a 14-day return for refund policy from the date of purchase on items purchased directly by you from EVGA.com. EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.
    The below EVGA policy is applicable to products purchased by you directly from the EVGA.com website.
    • All products returned for a refund require an EVGA Return Merchandise Authorization number (RMA number). You may obtain an RMA number by contacting the EVGA customer support department either by email or through the phone. Please visit our contact page at https://www.evga.com/about/ContactUs/ for further contact information.
    • Any open products returned for a refund will be subject to a 15% restocking fee.
    • Products returned for a refund must be in “as-new” condition, in the original packaging and with all warranty cards, manuals, and accessories.
    • You will be responsible for the return shipping of non-defective or unwanted products.
    • Any product missing a UPC sticker or serial number from the box are not able to be returned for a refund.
    • Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.
    • Promotional items such as games or software marked as free upon purchase must not be redeemed, opened, or used when returning an item for a refund. If the promotional item was redeemed, opened, or used than the cost of the promotional item will be deducted from the refund amount and the cost of the promotional item will be determined by EVGA at the time of refund.
    • Prizes offered by EVGA do not have a purchase value and therefore cannot be returned for a refund.
    • You will be credited with your refund within 7-10 business days of EVGA receiving your returned product.
     
    Do you have a Link?
    post edited by bcavnaugh - 2019/03/15 11:44:43

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    #21
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 12:06:17 (permalink)
    I bought my new card in a well know French store few days ago because EVGA Europe online store has no stock at all.
    But it's the same price, and I paid almost 1.500€ (with 10 year warranty).
    And if I understand correctly, I will get a refurbished card to replace my card dead almost out of the box?
    It's not fair, I bought my first EVGA card because of their high prized customer service :(
     

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #22
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 12:18:22 (permalink)
    I have tried to revive this "Frankenstein" RTX card, and in the Windows device manager, when I try to activate it, I get instant crash with blue screen, core dump and an error message about "nvlddmkm.sys":

     
    I think there is no hope left, it's completely dead and deep underground!
     
    I asked for RMA, but I have to wait for the first step of approval.
    My nightmare begins...
    Thanks Nvidia!

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #23
    Cool GTX
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 12:44:09 (permalink)
    Sorry your GPU has stopped working,

    Make a Ticket & CS will ask you to do a couple of things before the RMA is approved

    https://eu.evga.com/community/myProducts.asp
    https://eu.evga.com/support/
     
     
    https://eu.evga.com/warranty/    (select language)


    https://eu.evga.com/warranty/graphics-cards/
     
    https://eu.evga.com/warranty/shipping/
     

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    #24
    alexharis37
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 14:55:50 (permalink)
    Ho I think he will have a RMA without question :D
    #25
    AHowes
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 17:29:22 (permalink)
    Solute to those who died in the line of duty!

    Intel i7 8700K Custom Water Cooled
    Asus Z370 Maximus X Code 
    G.Skill Trident 16GB 4200MHz DDR4 
    Samsung 950 Pro m.2 512GB/Samsung 500GB & 1TB Evo
    EVGA 1080ti FTW3 Elite EK Water Cooled   
    34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor 
    EVGA SuperNova G2 1000WATT P/S 
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    #26
    danperry13
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/15 19:49:09 (permalink)
    Sphericube
    danperry13
    I don't find it the least bit ironic that your Display picture is space invaders.

    I chose my pic before my card dying, but maybe it's more like a premonition...
     
    danperry13
    Also in b4, " have you tried updating your drivers or buying a new pSU?"

    I'm building computers for 25 years, and it's definitly the GPU.
    Btw, my PSU is a Seasonic Prime 750W Gold, and my PC works perfectly fine with my other card 1080ti.



    Seasonic is hands down the best PSU company out there :P ( they make some of evga's high end psu's from what i've been told.) It's definitely not your PSU :P I was making a joke about how everyone immediately reverts to Nv Drivers and PSU issues.

    I had a legit psu issue :P It'd hard restart my system.
    #27
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/16 03:43:01 (permalink)
    AHowes
    Solute to those who died in the line of duty!

    Thanks 
     
    From my own experience, it's like the chip itself has collapsed suddenly!
    Now I can't even enable the GPU in the Windows device manager without having immediate blue screen, core dump and an error msg about Nvidia module: 'nvlddmkm.sys'
    Just out of curiosity, at the beginning (before the fatal crash) I have tested the Micron memory and it looked pretty strong, even able to run at +1000 mghz (16gbps instead of 14gbps).
    My guess is if the problem was only the memory, then my card would still be able to run some how a little, even with errors or corruptions and artifacts (like with defective PC RAM)
    It's hard to believe that 11 modules of memory could vanished at once!
    So I guess it's TSMC contamination which is causing all this troubles, explaining why each card has a different behavior and different surviving time because of different contamination level!
    Nvidia should have recall all this defective batch, instead they chose to let the customers clean all their bad inventories with RMA...

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #28
    Sphericube
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/16 05:00:48 (permalink)
    By the way, my S/N starts with 18, which means made in 2018.
    Old batch on the shelf waiting to die (bought 8 March 2019)
    I guess there are still plenty stock from 2018 more or less contaminated by TSMC.
     

    "J'adorerais changer le monde, mais ils ne veulent pas me fournir le code source"
     
    #29
    bcavnaugh
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    Re: Another dead RTX 2080ti FTW3 ! 2019/03/16 10:37:50 (permalink)
    Sphericube
    By the way, my S/N starts with 18, which means made in 2018.
    Old batch on the shelf waiting to die (bought 8 March 2019)
    I guess there are still plenty stock from 2018 more or less contaminated by TSMC.

    Who told you about the Serial Number and Year?
     

      Associate Code: 9E88QK5L7811G3H
    "Earn EVGA Bucks For Folding with EVGA!" it is not "Fold for EVGA Bucks with EVGA!"



    #30
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