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AnsweredHot!Amazon purchases ineligible for Step Up -- Am I reading this correctly?

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Talon2020
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2020/09/08 09:04:37 (permalink)
Was just reading over EVGA's Step Up program and saw this line at the bottom..
 
Products must be purchased from an authorized reseller, retailer, e-tailer or distributor of EVGA products. Products purchased from unauthorized resellers or dealers, which include, without limitation, secondhand purchases, online marketplaces such as eBay (except for EVGA's official eBay store), Amazon (except for EVGA's official Amazon Marketplace store), and other online auction and/or marketplace websites do not qualify for the Step-Up program. Products received free through promotion or contest do not qualify for the Step-Up program.
 
My 2060 Super was purchased and shipped by Amazon.com.  Is this not an official partner or retailer? This wasn't a third party purchase, but instead purchased directly from Amazon.com LLC. I assume this is qualifying and this is an old typo or meant purchases not shipped and sold by Amazon.com. 
 
EVGA can you clarify. Thanks. 
 
EVGA confirmed purchases that are direct from Amazon.com LLC (shipped/sold) are eligible. 
post edited by gaubry - 2020/09/08 09:53:29

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#1
Cool GTX
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2020/09/08 09:23:07 (permalink) ☼ Best Answerby Cool GTX 2020/09/10 12:52:05
I believe this is in reference to "Third Party Sellers"
 
As Amazon has been a "Authorised Reseller" in the Past --> Bought from & shipped by Amazon
 
You could contact EVGA CS for clarity   Contact Customer Service
 

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Talon2020
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2020/09/08 09:52:41 (permalink)
Cool GTX
I believe this is in reference to "Third Party Sellers"
 
As Amazon has been a "Authorised Reseller" in the Past --> Bought from & shipped by Amazon
 
You could contact EVGA CS for clarity   Contact Customer Service
 




Thanks, I contacted EVGA over the phone and they confirmed it is eligible if purchased direct from Amazon.com. 

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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2020/09/08 09:56:20 (permalink)
As long as it is sold and shipped by Amazon, you are okay. I actually didn't know they covered things from their eBay store, that's pretty nice. But yeah... it just needs to be an authorized reseller so when you register your product and they verify your receipt it must be within 90 days of purchasing the card from an authorized reseller. Which can be found in EVGA's "Where to buy" section:
https://www.evga.com/products/wheretobuy.aspx
 
Also, with Step-up, stock is very limited and you only get the options they provide at that time. Right now it looks like you can't step-up past a RTX 2070 Super until they get RTX 3000 series cards in stock. In the past, it was always just the lowest end variant of the cards... So if you got a RTX 3070, it would probably be EVGA's vanilla model. 
 

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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2020/10/10 11:06:28 (permalink)
Hello,
is Amazon.it (sold/shipped by amazon) a qualified seller eligible for step up program?
 
Thanks in advance
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2020/10/10 11:30:04 (permalink)
alefruske
Hello,
is Amazon.it (sold/shipped by amazon) a qualified seller eligible for step up program?
 
Thanks in advance


Did Cool GTX's post not answer your question already or am I not understanding your question clearly? 

 
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alefruske
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2020/10/10 12:57:11 (permalink)
Afterburner
alefruske
Hello,
is Amazon.it (sold/shipped by amazon) a qualified seller eligible for step up program?
 
Thanks in advance


Did Cool GTX's post not answer your question already or am I not understanding your question clearly? 


Sorry I've asked about Amazon.it (italy) because i've seen in the qualified seller list only Amazon.com Amazon.de Amazon.fr and Amazon.co.uk, is Amazon Italy also qualified?
Thanks
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wmunn
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2020/10/10 16:26:30 (permalink)
I will tell you, based on my experience recently, when accessing the evga store front on amazon, you will see an index of their products. be careful when clicking on yellow button to buy, because if evga store is out of that item, it will throw another sellers product in the cart using that button.

This is how I ended up with a third party seller card, using the buy button from the evga store page. This is a serious problem, and you need to be careful.


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Urieldagda
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2020/10/12 05:54:51 (permalink)
wmunn
I will tell you, based on my experience recently, when accessing the evga store front on amazon, you will see an index of their products. be careful when clicking on yellow button to buy, because if evga store is out of that item, it will throw another sellers product in the cart using that button.

This is how I ended up with a third party seller card, using the buy button from the evga store page. This is a serious problem, and you need to be careful.




Amazon needs to stop this sh..tuff.. EVGA should tell them only to sell Amazon-stocked cards on the EVGA store. 
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2021/06/27 00:50:29 (permalink)
So there is a Evga geforce 210 on Amazon being sold by Orinokia Tech and fulfilled by Amazon. This wouldn’t be eligible for Evga step-up program? I am trying to get a 3090 and so far I have ordered from adorama (2 weeks ago) and they now have me set up for drop shipping from Evga but it looks like they may never ship it.
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2021/06/27 08:23:36 (permalink)
PulseAxis
So there is a Evga geforce 210 on Amazon being sold by Orinokia Tech and fulfilled by Amazon. This wouldn’t be eligible for Evga step-up program? I am trying to get a 3090 and so far I have ordered from adorama (2 weeks ago) and they now have me set up for drop shipping from Evga but it looks like they may never ship it.

No, it has to be both sold and shipped by Amazon to be eligible for step up. I'd forget about step up at this point anyway to be honest. The queues are so long at this point, you'll easily be waiting till next year to get the step up anyway. 
 
Also bumping a year old thread to ask a question is generally not the best idea. 

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EVGATech_DavidR
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2021/06/27 09:11:05 (permalink)
This is the same for any website that has a 3rd party market place. Typically if shipped and sold by the website owner, such as Amazon.com LLC, Newegg, Walmart.com etc and not a 3rd party seller on those website's marketplace's then it should be eligible for Step-Up. Conversely, if you buy on Amazon or Newegg and the item is sold by BestTechDeals, CornElectronics, etc, then it would typically not be eligible for Step-Up. There are many factors that can affect this however, such as if the item originally shipped to a Distributor or directly to a Seller. Distributors, such as Ingram Micro, D&H, MA LAB can sell to anyone and be considered an original purchase, which qualifies for Step-Up, with a valid invoice.
 
As an example, if you buy a product on Amazon from BestTechDeals and the item was original shipped to NewEgg, then the seller bought and resold the item, this would be considered second hand and ineligible. On the other hand, if BestTechDeals bought the item from a Distributor, then with a valid invoice, we would generally honor this as an original purchase and would be eligible for the Step-Up program. Keep in mind that in any situation, the invoice/receipt would need to be verified with the seller, before a Step-Up would be approved.
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2021/07/17 01:24:16 (permalink)
EVGATech_DavidR
This is the same for any website that has a 3rd party market place. Typically if shipped and sold by the website owner, such as Amazon.com LLC, Newegg, Walmart.com etc and not a 3rd party seller on those website's marketplace's then it should be eligible for Step-Up. Conversely, if you buy on Amazon or Newegg and the item is sold by BestTechDeals, CornElectronics, etc, then it would typically not be eligible for Step-Up. There are many factors that can affect this however, such as if the item originally shipped to a Distributor or directly to a Seller. Distributors, such as Ingram Micro, D&H, MA LAB can sell to anyone and be considered an original purchase, which qualifies for Step-Up, with a valid invoice.
 
As an example, if you buy a product on Amazon from BestTechDeals and the item was original shipped to NewEgg, then the seller bought and resold the item, this would be considered second hand and ineligible. On the other hand, if BestTechDeals bought the item from a Distributor, then with a valid invoice, we would generally honor this as an original purchase and would be eligible for the Step-Up program. Keep in mind that in any situation, the invoice/receipt would need to be verified with the seller, before a Step-Up would be approved.


I know it's an old thread, but thanks for the info David!


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elmy2424
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2022/01/27 07:37:30 (permalink)
 
EVGATech_DavidR
This is the same for any website that has a 3rd party market place. Typically if shipped and sold by the website owner, such as Amazon.com LLC, Newegg, Walmart.com etc and not a 3rd party seller on those website's marketplace's then it should be eligible for Step-Up. Conversely, if you buy on Amazon or Newegg and the item is sold by BestTechDeals, CornElectronics, etc, then it would typically not be eligible for Step-Up. There are many factors that can affect this however, such as if the item originally shipped to a Distributor or directly to a Seller. Distributors, such as Ingram Micro, D&H, MA LAB can sell to anyone and be considered an original purchase, which qualifies for Step-Up, with a valid invoice.
 
As an example, if you buy a product on Amazon from BestTechDeals and the item was original shipped to NewEgg, then the seller bought and resold the item, this would be considered second hand and ineligible. On the other hand, if BestTechDeals bought the item from a Distributor, then with a valid invoice, we would generally honor this as an original purchase and would be eligible for the Step-Up program. Keep in mind that in any situation, the invoice/receipt would need to be verified with the seller, before a Step-Up would be approved.


 
what about newegg's ebay account i bought a 1030 and im willing to do the step up process , will it be eligible?
post edited by elmy2424 - 2022/01/27 07:38:40
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Re: Amazon purchases ineligible for Step Up -- Am I reading this correctly? 2022/01/27 08:43:52 (permalink)
elmy2424
 
EVGATech_DavidR
This is the same for any website that has a 3rd party market place. Typically if shipped and sold by the website owner, such as Amazon.com LLC, Newegg, Walmart.com etc and not a 3rd party seller on those website's marketplace's then it should be eligible for Step-Up. Conversely, if you buy on Amazon or Newegg and the item is sold by BestTechDeals, CornElectronics, etc, then it would typically not be eligible for Step-Up. There are many factors that can affect this however, such as if the item originally shipped to a Distributor or directly to a Seller. Distributors, such as Ingram Micro, D&H, MA LAB can sell to anyone and be considered an original purchase, which qualifies for Step-Up, with a valid invoice.
 
As an example, if you buy a product on Amazon from BestTechDeals and the item was original shipped to NewEgg, then the seller bought and resold the item, this would be considered second hand and ineligible. On the other hand, if BestTechDeals bought the item from a Distributor, then with a valid invoice, we would generally honor this as an original purchase and would be eligible for the Step-Up program. Keep in mind that in any situation, the invoice/receipt would need to be verified with the seller, before a Step-Up would be approved.


 
what about newegg's ebay account i bought a 1030 and im willing to do the step up process , will it be eligible?




 
you need to read the Current policy (Beginning January 6, 2022 (5PM PST)  ---> EVGA Step-Up
 
See this thread - Post #1  EVGA Step-Up Program Updates (1/6/2022)
(excerpt from the Top of Post)
 
Note - If you have a GT or GF product (e.g. GT 1030), you will now see a message on the View Details page that your product does not qualify for Step-Up.  If you are already in the Step-Up queue, nothing has changed.  However, we will update this page with your Step-Up status if your card is still in the Step-Up queue.

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