I would be interested as it doesn’t seem that uk is getting any lol...

Scan has never listed them so that tells you how many must have been sold here as everyone that is listed on evga “where to buy” is like, didn’t know there was a z390 dark...

If you want me to distribute them I’ll buy 5 up front no problem and list them on ebay uk on my business account :-) if no one else is interested to sell them that is lol

I’m sticking to my guns here I will have one of these boards, otherwise I’ll book a flight and come get one :-p haha

EVGATech_LeeM
Earlier, I was told that our EU team was waiting for Scan to place the order, so I'm not sure what happened there.
 

Just wanted to add that I believe they quoted a shipping time previously and simply didn’t order me a board, I’m of the opinion its only when I called them and said what is going on (as I can’t believe they can’t speak to EVGA or get an idea of time frame, thing called email) trying to make me feel like EVGA europe is uncontactable and having to go directly to hong kong to purchase their boards...

Once I had a go at them it was only then they ordered it and gave me a date of nearly 2 weeks....

Been a really bad customer service experience with Scan so far.

First contact with them asking about board on there chat system, was told can’t get the board and couldn’t be ordered... I said but your an EVGA approved seller surely you can order one... “we can’t sorry”

Tried a second time on chat once realising a week later I can’t buy directly off EVGA USA as won’t ship to me, this time was told that should be able to order it and will come back to me “same day” two days passed and though best to call them, no on had any idea who I was or what I was asking so they bounced me around 3 departments where I had to explain the same thing over and over... spoke to a sales rep and he said he would look into it and get back to me.

A few days passed so I had to call them again, this time told waiting on a response from EVGA, call me straight back... no call back so called the next day, told now it can be ordered and said needs to speak to marketing team so they can work out the price they will sell it for, will confirm and come back to me.

This went over a 3 more working days (not including the weekend), still no call back from them, when I got through they said good news they have ordered 5 and they would arrive last week on Thursday and becoming directly from hong kong... I said ok and offered payment and was told price needs to be confirmed as import duty and taxes depend on what it will cost me... so sounds like they are buying the boards under the table!!

So Thursday came (last week) when it was meant to arrive, and the chap on the phone did say might be late Thursday or early morning Friday, so for him to say this you would think they had tracking numbers and knew it was there or round about...

So Monday came and no call for payment so I called them back again, this time the original person was unavailable to speak too and I asked for a call back, (this is at 9am) at 5:15pm I called again and asked to speak to original sales chap and told was on another call, so I said I’ll hold as I would really like an update, left on hold until 5:30pm which a manager type person came on the phone and said youll have to call back tomorrow as he is stuck on the phone and we close at 5:30 so will not be able to speak to him... I said thats fine but I wouldn’t need to keep calling if someone would either call me back or email whats going on, he then told me “just because you call everyday won’t make it arrive any quicker” which got my back up because delivery time wasn’t the issue it was the fact I was being promised call backs and no one was giving me info. His back clearly went up as then he went on the attack saying “well did he guarantee it would be in thursday or friday?” To which I said he just told me it would be, so expected it to be unless told differently, I went on to say again If I was being kept in the loop then I would have no reason to call... he then told me that if he told me the delivery was guaranteed then he would listen to the calls, basically calling me out on it, but I said again just email me delivery date as it stands you’ve not confirmed anything is ordered.

So next day got an dry email saying order expected in just under 2 weeks we will notify you when it arrives.

So yeah if it comes across like I’m getting annoyed waiting its because this experience is ****, I wouldn’t buy anything off scan if I had the choice, EVGA doesn’t stock it, USA won’t ship it, so what am I meant to do.

Tell me how an order can be arriving on one day and they are expecting it, to now 2 more weeks...

Never ordered it in the first place and guessed shipping times, then got upset at the customer for asking **** is going on.

Been made to feel like I’m harassing them when all customers want is info and updates, this email is the first time they have got back to me, since I tried to start ordering over 3 weeks ago with them, 5-6 weeks to order a board, erm, ****.

I'm trying to obtain FTW board and no luck in EU, availability of EVGA motherboards in EU is a joke.

superclarkey
Well bit of good news scan.co.uk apparently have stock of z390 dark boards now, they had 5, I’ve bought two so should be 3 left if your want to spend a little more (well double) lol. An option...

Its been a bit of a mission to resolve, to say the least.

 
Congrats on your acquisition

superclarkey
Well bit of good news scan.co.uk apparently have stock of z390 dark boards now, they had 5, I’ve bought two so should be 3 left if your want to spend a little more (well double) lol. An option...

Its been a bit of a mission to resolve, to say the least.

Link to product? 
I don' see dark on scan.co.uk

superclarkey
Well bit of good news scan.co.uk apparently have stock of z390 dark boards now, they had 5, I’ve bought two so should be 3 left if your want to spend a little more (well double) lol. An option...

Its been a bit of a mission to resolve, to say the least.
 
 
 
 
 
Congratulations, well done
 

post edited by tonschk - 2019/08/10 04:41:07

No they didn’t raise an invoice on the system yesterday and heard nothing today, I guess it will now be Monday before I hear anything...

Knowing my luck they will sell them to everyone else and forget about me, I’m defo not being made a priority lol

superclarkey
 
 
Just wondering if you have any luck placing the order through Scan.co.uk yet? 

No, no information from the store :(
 

scabpl
Any new information about your order? Nordic countries can buy this motherboard, and their stores display availability as five pieces. Interesting where they are sent from.

They sent me an email around 1-2pm today, so its now been ordered and apparently will be here tomorrow!!

tbrown7552
After reading this whole thread and seeing you finally get one is pretty awesome! These boards are excellent!

Thanks, been a ride alright, so excited to get one..

Only problem is now I’m scared to overclock on it as I don’t want to damage it lol

tbrown7552

superclarkey

Thanks, been a ride alright, so excited to get one..

Only problem is now I’m scared to overclock on it as I don’t want to damage it lol

You got two didnt you?

I decided against it, I thought if I have an issue within the first 30days I can get a refund anyways with the retailer, so thought while they have 5 in stock (well maybe a few left now) just build and see what happens.

I got other stuff to buy so it would have been nice but basically thought sod it.

Hi, I cannot find at SCAN the Z390 Dark, there is only the Z390 FTW which I dont like because has the stupid, idiot and silly RGB lights, 
 https://www.scan.co.uk/pr...usb-31-gen2-type-c-atx

superclarkey

tonschk
Hi, I cannot find at SCAN the Z390 Dark, there is only the Z390 FTW which I dont like because has the stupid, idiot and silly RGB lights, 
 https://www.scan.co.uk/pr...usb-31-gen2-type-c-atx

Hey, you need to call them and ask to buy one, they are not listed :-) say I sent you off the forum and ask for ryan.

Ok, thanks 

tonschk
Hi, I cannot find at SCAN the Z390 Dark, there is only the Z390 FTW which I dont like because has the stupid, idiot and silly RGB lights, 
 https://www.scan.co.uk/pr...usb-31-gen2-type-c-atx

The Z390 FTW has RGB headers; the heatsinks do not light up.