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Helpful ReplyAdvice needed: Bought an item with Paypal credit for $330 and never received the item

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yaggaz
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2020/03/24 14:10:00 (permalink)
 
This is the first time I have ever purchased an item online and did not receive it.
 
Purchased on the 9th of March, way before the lockdown and shelter in place situations blew up. For an entire week I waited for a tracking number after they took my money.
 
One could argue it's because of the shelter in place but they had 11 days after they took my money to ship it and didn't.  Since that time I have emailed them multiple times asking for updates. Was it shipped? Do they have a tracking number? etc.   They do not respond to me.
 
Should I contact Paypal and have that charge removed?  I have never done this sort of thing before so just wondering if there could be repercussions to this.

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Sajin
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/24 14:11:28 (permalink)
Yes, you need to start a case with paypal in the resolution center.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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notfordman
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/24 14:23:02 (permalink)
Sajin
Yes, you need to start a case with paypal in the resolution center.


^^+1  If they won't respond absolutely start the process. Paypal usually protects the buyer. GL!
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yaggaz
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/24 14:49:28 (permalink)
 
Thanks guys!

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Sajin
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/24 14:54:30 (permalink)
No problem.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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Hoggle
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/24 14:56:16 (permalink)
Was the product from EVGA or another vendor? While the shelter in place does mean any non essential workers should remain home normally a company will have some support and warehouse staff still working.

Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
 
 
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yaggaz
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/24 15:31:45 (permalink)
Hoggle
Was the product from EVGA or another vendor? While the shelter in place does mean any non essential workers should remain home normally a company will have some support and warehouse staff still working.




Oh no definitely not.  I've never had an issue with evga customer service ever, and at the very least they have good communication

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XrayMan
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/24 19:19:15 (permalink)
 
That's something you need to take up with PayPal.

            My Affiliate Code: 8WEQVXMCJL
 
        Associate Code: VHKH33QN4W77V6A
 
             
 
 
                  
 
 
 
          
 
   
 
           
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 



 
 
 
 
 
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slurm1
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/24 20:55:14 (permalink)
notfordman
Sajin
Yes, you need to start a case with paypal in the resolution center.


^^+1  If they won't respond absolutely start the process. Paypal usually protects the buyer. GL!




Double this, submit the dispute on Paypal's resolution ASAP -> this is assuming you paid via Goods and Services and NOT Friends and Family. You can also do a chargeback via your credit card provider if you paid that way, but that should be a last resort.
 
A week a way too long to not saying anything, did the person have any references such as on Hardware Swap or Heatware?
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/25 07:30:25 (permalink)
come back and let us know how it goes too...... 

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yaggaz
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/25 13:25:31 (permalink)
slurm1
notfordman
Sajin
Yes, you need to start a case with paypal in the resolution center.


^^+1  If they won't respond absolutely start the process. Paypal usually protects the buyer. GL!




Double this, submit the dispute on Paypal's resolution ASAP -> this is assuming you paid via Goods and Services and NOT Friends and Family. You can also do a chargeback via your credit card provider if you paid that way, but that should be a last resort.
 
A week a way too long to not saying anything, did the person have any references such as on Hardware Swap or Heatware?




I am not quite sure what that means about Goods and Services/Friends and Family but I bought it with Paypal credit.    I downloaded the dispute form and it seems to be a generic credit card dispute form, not one tailored to Paypal.  
 
It asks questions like "Cardholder name", "Cardholder address", "Credit Card Client", and "Account number (Last 4 digits)".      I'm not too bright when it comes to this type of thing so I am wondering how do you answer that when it is Paypal credit and I don't have a physical card?
 
I keep trying to connect to an agent at Paypal to ask them these questions and the message is that due to COV-19 there are no agents to help, which is completely understandable of course.   Grateful for any more advice, thank you.

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JGLuxe
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/25 16:26:17 (permalink)
What website did you purchase said item from?


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slurm1
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/25 18:23:13 (permalink) ☄ Helpfulby yaggaz 2020/03/25 20:11:52
@yaggaz, I'm assuming you bought it with a Paypal Line of Credit? If that's the case, the Paypal Line of Credit comes with:
Purchase Protection: If your purchase doesn't match the exact description or doesn't arrive at all, we can refund the full purchase price plus original shipping costs.
 
You can lodge a dispute via the Paypal Resolution Center and it can all be done online.
 
When buying stuff online, you always want to use Paypal Goods and Services as it gives you 180 days to lodge a dispute. Friends and Family has ZERO buyer protection. If you're buying from an online retailer, by default you'll have protection, but if you send money to a private party, you can select Goods and Services OR Friends and Family.
 
More info here: https://www.paypal.com/us/smarthelp/article/what's-the-difference-between-friends-and-family-or-goods-and-services-payments-faq638
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yaggaz
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/25 20:12:49 (permalink)
slurm1
@yaggaz, I'm assuming you bought it with a Paypal Line of Credit? If that's the case, the Paypal Line of Credit comes with:
Purchase Protection: If your purchase doesn't match the exact description or doesn't arrive at all, we can refund the full purchase price plus original shipping costs.
 
You can lodge a dispute via the Paypal Resolution Center and it can all be done online.
 
When buying stuff online, you always want to use Paypal Goods and Services as it gives you 180 days to lodge a dispute. Friends and Family has ZERO buyer protection. If you're buying from an online retailer, by default you'll have protection, but if you send money to a private party, you can select Goods and Services OR Friends and Family.
 
More info here: https://www.paypal.com/us/smarthelp/article/what's-the-difference-between-friends-and-family-or-goods-and-services-payments-faq638




Thank you so much.  I really stink at finding stuff.  Like early dementia or something :)
 
 

||  CPU: Intel i7700k   ||  GPU:  evga RTX 2080 Super  ||  MB: Gigabyte z270P-D3  || RAM: 2 x 8GB PC4-19200 DDR4 SDRAM  || Seagate 1TB Hard Disk  || Dell S2417DG Monitor  ||  Soundblaster Z Audio Card  ||  Phanteks p400a Case  ||   be Quiet! Dark Rock Slim CPU Cooler  ||  Kraken G12/H55 Corsair AIO for GPU  ||  Corsair AX1600i PSU  ||  9 Fans total in system ||
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yaggaz
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/25 20:13:41 (permalink)
JGLuxe
What website did you purchase said item from?




I better be careful what to say as at this point it could be a HIPA violation if I do.  That or I'm overly paranoid.

||  CPU: Intel i7700k   ||  GPU:  evga RTX 2080 Super  ||  MB: Gigabyte z270P-D3  || RAM: 2 x 8GB PC4-19200 DDR4 SDRAM  || Seagate 1TB Hard Disk  || Dell S2417DG Monitor  ||  Soundblaster Z Audio Card  ||  Phanteks p400a Case  ||   be Quiet! Dark Rock Slim CPU Cooler  ||  Kraken G12/H55 Corsair AIO for GPU  ||  Corsair AX1600i PSU  ||  9 Fans total in system ||
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JGLuxe
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/25 20:21:25 (permalink)
yaggaz
JGLuxe
What website did you purchase said item from?




I better be careful what to say as at this point it could be a HIPA violation if I do.  That or I'm overly paranoid.




uhh...... ok.


#16
yaggaz
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Re: Advice needed: Bought an item with Paypal credit for $330 and never received the item 2020/03/26 13:52:21 (permalink)
slurm1
@yaggaz, I'm assuming you bought it with a Paypal Line of Credit? If that's the case, the Paypal Line of Credit comes with:
Purchase Protection: If your purchase doesn't match the exact description or doesn't arrive at all, we can refund the full purchase price plus original shipping costs.
 
You can lodge a dispute via the Paypal Resolution Center and it can all be done online.
 
When buying stuff online, you always want to use Paypal Goods and Services as it gives you 180 days to lodge a dispute. Friends and Family has ZERO buyer protection. If you're buying from an online retailer, by default you'll have protection, but if you send money to a private party, you can select Goods and Services OR Friends and Family.
 
More info here: https://www.paypal.com/us/smarthelp/article/what's-the-difference-between-friends-and-family-or-goods-and-services-payments-faq638




Thank you again for the help.     Have you used this Resolution system before with good results?
 
On a side note,  Edge would not accept a click to the responses such as "I never received the item."   I had go in with Firefox and then it worked fine.

||  CPU: Intel i7700k   ||  GPU:  evga RTX 2080 Super  ||  MB: Gigabyte z270P-D3  || RAM: 2 x 8GB PC4-19200 DDR4 SDRAM  || Seagate 1TB Hard Disk  || Dell S2417DG Monitor  ||  Soundblaster Z Audio Card  ||  Phanteks p400a Case  ||   be Quiet! Dark Rock Slim CPU Cooler  ||  Kraken G12/H55 Corsair AIO for GPU  ||  Corsair AX1600i PSU  ||  9 Fans total in system ||
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