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kram36
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2021/06/25 11:29:17 (permalink)
I'm having an issue with the site right now. Connecting from my cable internet I get Access Denied, I switch over to tethering off my phone and no issue. What can be causing this? Does this on FireFox and Edge browsers.

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    ty_ger07
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    Re: Access Denied? 2021/06/25 11:32:39 (permalink)
    Wait half an hour and it will be back to normal.
    Doing too many actions in too short of a period of time gets us a half hour temp ban.
    It's a temp ban on the IP address.  That's why switching your connection makes it work again.  It's not a browser problem.
    #2
    kram36
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    Re: Access Denied? 2021/06/25 11:34:50 (permalink)
    ty_ger07
    Wait half an hour and it will be back to normal.
    Doing too many actions in too short of a period of time gets us a half hour temp ban.
    It's a temp ban on the IP address.  That's why switching your connection makes it work again.  It's not a browser problem.


    Hum, that's weird. Been posting the same all week and it just now happens?

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    Maajidmanzoor
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    Re: Access Denied? 2021/06/25 11:35:33 (permalink)
    clear cookies and relogin
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    kram36
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    Re: Access Denied? 2021/06/25 11:38:02 (permalink)
    Maajidmanzoor
    clear cookies and relogin


    Nope, no need to clear cookies.
     
    Weird type of ban. I can't even get to My Products, My Notifies or all that important stuff. I thought a ban would still let you into those areas?, just blocked you from posting in the forums?

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    ty_ger07
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    Re: Access Denied? 2021/06/25 11:51:45 (permalink)
    kram36
    Maajidmanzoor
    clear cookies and relogin


    Nope, no need to clear cookies.
     
    Weird type of ban. I can't even get to My Products, My Notifies or all that important stuff. I thought a ban would still let you into those areas?, just blocked you from posting in the forums?


    It's a temp IP ban from the entire website.  Maybe it has something to do with bot protection or DDoS reduction or who knows.  It has nothing to do with cookies, your PC, or your browser.  It has happened to me A LOT.  I report a spammer in 20 different threads, and then I am temp banned from ONLY that ONE IP address.  About half an hour later, I am back baby!
    post edited by ty_ger07 - 2021/06/25 11:53:50
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    Patweb01
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    Re: Access Denied? 2021/06/25 11:53:31 (permalink)
    I am getting failure to load images on the store page, probably hundreds or thousands doing the same thing.
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    Alianz278
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    Re: Access Denied? 2021/06/25 12:06:12 (permalink)
    I had this yesterday, I assumed it was from clicking too many links on the forum.
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    kram36
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    Re: Access Denied? 2021/06/25 12:07:23 (permalink)
    ty_ger07
    kram36
    Maajidmanzoor
    clear cookies and relogin


    Nope, no need to clear cookies.
     
    Weird type of ban. I can't even get to My Products, My Notifies or all that important stuff. I thought a ban would still let you into those areas?, just blocked you from posting in the forums?


    It's a temp IP ban from the entire website.  Maybe it has something to do with bot protection or DDoS reduction or who knows.  It has nothing to do with cookies, your PC, or your browser.  It has happened to me A LOT.  I report a spammer in 20 different threads, and then I am temp banned from ONLY that ONE IP address.  About half an hour later, I am back baby!


    Interesting, never knew of this. My posting habit has been the same today as it has been this whole week. Probably less posting today as not very many emails to purchase cards have been sent out, so nothing to post about in the queue tracker threads I have.

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    kram36
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    Re: Access Denied? 2021/06/25 12:31:38 (permalink)
    It's been over an hour now and still the same.

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    ty_ger07
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    Re: Access Denied? 2021/06/25 13:01:07 (permalink)
    That's interesting.  Maybe you tried viewing the site too many times while the restriction was in place, and that reset the length of the restriction.
     
    I would still expect it to start working after waiting a while.  I don't know the exact timing.  For me, it seems like after about half an hour it starts working again, but with super high restrictions which easily trigger it to happen again after the restriction expires.  After the restriction expires for long enough, the likelihood of it happening again seems to reduce over time.  It must be a restriction which changes in length and sensitivity based on factors which I don't understand.
     
    For example, I had this happen to me after reporting approximately 20 posts from a spammer.  About half an hour later, the restriction was lifted and I could view the website again.  But then I reported maybe 2 more posts, and then the restriction happened again for approximately another half hour.  So, it definitely seems to be variable.  I am often on this website early in the morning when others aren't around, so I sometimes find a lot of spam posts while mods are asleep.
     
    Since December 21st, this has happened to me maybe half a dozen times.
     
    I bet that I could trigger this to happen simply from editing this post over and over again enough times.
     
    When it happens, your user name on this forum doesn't get the banned icon next to it, and you can still view this site from other IP addresses, that's why I don't think it is specifically an account-related thing.
    post edited by ty_ger07 - 2021/06/25 13:09:10
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    kram36
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    Re: Access Denied? 2021/06/25 16:04:09 (permalink)
    ty_ger07
    That's interesting.  Maybe you tried viewing the site too many times while the restriction was in place, and that reset the length of the restriction.
     
    I would still expect it to start working after waiting a while.  I don't know the exact timing.  For me, it seems like after about half an hour it starts working again, but with super high restrictions which easily trigger it to happen again after the restriction expires.  After the restriction expires for long enough, the likelihood of it happening again seems to reduce over time.  It must be a restriction which changes in length and sensitivity based on factors which I don't understand.
     
    For example, I had this happen to me after reporting approximately 20 posts from a spammer.  About half an hour later, the restriction was lifted and I could view the website again.  But then I reported maybe 2 more posts, and then the restriction happened again for approximately another half hour.  So, it definitely seems to be variable.  I am often on this website early in the morning when others aren't around, so I sometimes find a lot of spam posts while mods are asleep.
     
    Since December 21st, this has happened to me maybe half a dozen times.
     
    I bet that I could trigger this to happen simply from editing this post over and over again enough times.
     
    When it happens, your user name on this forum doesn't get the banned icon next to it, and you can still view this site from other IP addresses, that's why I don't think it is specifically an account-related thing.


    As stated in the op, I was able to get on here by tethering to my phone, then that IP address got the Access Denied put on it. I can't shut down my cable modem for it to acquire a new IP address, I think you know why on that one. So my cable IP and phone IP both got the Access Denied "ban" thing. I shut down my phone for a bit and it got a new IP address and allowed me back on the site.
     
    Earlier I contacted EVGATech_LeeM about it, he asked for a screen shot of the Access Denied page. I sent that to him and he said he would "forward it over to our programming". I replied back I would like to know what's going on and he replied back "I'll give you an update as soon as I receive one, but unfortunately, it likely won't happen until early next week." That's just crazy, what if I got an email to purchase today and didn't have a phone I could tether to? I could not have bought the item. Then my phone IP gets the Access Denied "ban" thing!!!!
     
    My posting behavior hasn't been any different today then all of this week. Heck I had probably posted less today before the Access Denied deal happen then any day of this week.
     
    I don't get it and the lack of EVGA getting it resolved to early next week?

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    atx350
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    Re: Access Denied? 2021/06/25 19:43:03 (permalink)
    Clear your cache
    #13
    kram36
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    Re: Access Denied? 2021/06/26 06:41:34 (permalink)
    My main cable internet IP address is still blocked. It's not some temp IP ban thing going on here.

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    ty_ger07
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    kram36
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    Re: Access Denied? 2021/06/26 06:54:37 (permalink)
    ty_ger07
    That is so weird.

    Yeah and that's worse then a ban. No access to the site period. No getting to MY EVGA to access your products, order history, notifies. What if I was having an issue with a product and a tech told me to submit a ticket? Can't look at products to purchase or anything, the whole site is Access Denied.

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    Flint 1760
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    Re: Access Denied? 2021/06/26 07:05:36 (permalink)
    @ty_ger07 & Kram36:  I've had the same deal of "Access Denied" when marking a lot of posts as spam.  Generally, I clear everything, and am able to log back in and the same thing will happen when I start marking a couple as spam, like ty_ger07 above, I get denied and can't log in.  It also happens periodically when I open a thread in another tab to copy a permalink to include in a post.
     
    When I can not get back in, I just edit photos for a bit and log in later, i.e. at least one to two hours.
    post edited by Flint 1760 - 2021/06/26 07:19:24


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    rjohnson11
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    Re: Access Denied? 2021/06/26 07:34:02 (permalink)
    Maajidmanzoor
    clear cookies and relogin


    That is the fastest way to recover from this message. I have had this issue from time to time. 

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    kram36
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    Re: Access Denied? 2021/06/26 07:35:10 (permalink)
    Flint 1760
    @ty_ger07 & Kram36:  I've had the same deal of "Access Denied" when marking a lot of posts as spam.  Generally, I clear everything, and am able to log back in and the same thing will happen when I start marking a couple as spam, like ty_ger07 above, I get denied and can't log in.  It also happens periodically when I open a thread in another tab to copy a permalink to include in a post.
     
    When I can not get back in, I just edit photos for a bit and log in later, i.e. at least one to two hours.


    This happens on every PC I have, it's not a cookie deal and I did clear the cache. I even installed another browser and the same Access Denied. Tethering to my phone is the only way I can currently get on the site.

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    kram36
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    Re: Access Denied? 2021/06/26 07:35:54 (permalink)
    rjohnson11
    Maajidmanzoor
    clear cookies and relogin


    That is the fastest way to recover from this message. I have had this issue from time to time. 


    That's not the issue. Look at my post above this one.

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    Flint 1760
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    Re: Access Denied? 2021/06/26 08:22:38 (permalink)
    I assume that EVGA is the only site that has been a problem.  Just throwing this out as an idea based upon what happened with your phone before and after you started it, have you tried, as a test, using a VPN?
     
    It seems that your cable IP address is blocked at EVGA's end.


    #21
    kram36
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    Re: Access Denied? 2021/06/26 08:48:31 (permalink)
    It did the Access Denied deal on my phone again. I'm just now able to get another IP on my phone and get back on the site.

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    atfrico
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    Re: Access Denied? 2021/06/26 09:01:17 (permalink)
    I have the same issue Kram, not just you.
    Clear cookies and cache but still get that message Access Denied. This was before you reported yours.

    Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
     
     
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    kram36
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    Re: Access Denied? 2021/06/26 09:05:42 (permalink)
    atfrico
    I have the same issue Kram, not just you.
    Clear cookies and cache but still get that message Access Denied. This was before you reported yours.

    What do you do when it happens to you?

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    atfrico
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    Re: Access Denied? 2021/06/26 09:30:56 (permalink)
    kram36
    atfrico
    I have the same issue Kram, not just you.
    Clear cookies and cache but still get that message Access Denied. This was before you reported yours.

    What do you do when it happens to you?


    This 👇 pretty much sums it all 

     

     
    j/k I reset the modem aside from clearing the cookies and cache and use another browser

    Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
     
     
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    Cool GTX
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    Re: Access Denied? 2021/06/26 09:38:48 (permalink)
     
    any possibility that your cable / network hardware is blocking the connection ?
     
      try rebooting  modem & router

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    atfrico
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    Re: Access Denied? 2021/06/26 09:41:08 (permalink)
    Cool GTX
     
    any possibility that your cable / network hardware is blocking the connection ?
     
      try rebooting  modem & router


    🤔  look at this now:  This is what it reads on my end, the rest of the threads it says 1 minute, 2 hours, etc. except mine, weird
     
    Re: Access Denied?..
     
    Saturday, June 26, 2021 1:00 AM
     
     atfrico 

    Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
     
     
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    kram36
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    Re: Access Denied? 2021/06/26 09:42:00 (permalink)
    atfrico
    kram36
    atfrico
    I have the same issue Kram, not just you.
    Clear cookies and cache but still get that message Access Denied. This was before you reported yours.

    What do you do when it happens to you?


    This 👇 pretty much sums it all 

     

     
    j/k I reset the modem aside from clearing the cookies and cache and use another browser


    Clearing cache, using different browsers does nothing. I have to get a new IP every time it happens. In order to get a new IP on my cable modem, I would have to leave it off for 4 hours or more, I can't do that. So I've been tethering to my phone, when that IP gets the Access Denied, I shut the phone down for a bit and it will get a new IP, this is not optimal, as I have limited data usage before it slows to a crawl trying to load a webpage and it's just slow anyways before I hit my data cap.
     
    Did you contact EVGA about it? If so, what did they tell you?

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    atfrico
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    Re: Access Denied? 2021/06/26 09:47:59 (permalink)
    kram36
    atfrico
    kram36
    atfrico
    I have the same issue Kram, not just you.
    Clear cookies and cache but still get that message Access Denied. This was before you reported yours.

    What do you do when it happens to you?


    This 👇 pretty much sums it all 

     

     
    j/k I reset the modem aside from clearing the cookies and cache and use another browser


    Clearing cache, using different browsers does nothing. I have to get a new IP every time it happens. In order to get a new IP on my cable modem, I would have to leave it off for 4 hours or more, I can't do that. So I've been tethering to my phone, when that IP gets the Access Denied, I shut the phone down for a bit and it will get a new IP, this is not optimal, as I have limited data usage before it slows to a crawl trying to load a webpage and it's just slow anyways before I hit my data cap.
     
    Did you contact EVGA about it? If so, what did they tell you?


    Got it Kram, unlike some of the regular folks, I unplug my modem and router when I am not home or around the house. I dont like my PC being plugged with the internet cable 24/7.  
    I have not talk to anyone at EVGA yet, but feel free to add me in the list with the issue. It is spreading around or is a certain number of users are being targeted I would like to know.
    I think is a profile issue not an internet issue where someone can temp Ban you.
    post edited by atfrico - 2021/06/26 09:49:11

    Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
     
     
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    #29
    Sajin
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    Re: Access Denied? 2021/06/26 09:49:38 (permalink)
    I get this too, but clearing my cache and cookies fixes it temporarily each time.

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