WackyWRZ
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Hey all - I submitted a ticket but since it's the weekend I figured I'd ask here for help as well. I've been having trouble lately with games crashing and DirectX errors. I completely did a Windows 10 reinstall last week and it's been OK up until today. Today I was playing a game of BF4 and out of no-where the computer bluescreened. After it rebooted the computer sounded like it was ready to take-off and I found one of my GPUs fans were blowing at maximum. I removed the cards from the machine and tested them one at a time. My "primary" card seems to be working OK but the 2nd card is the one with the fan blowing at max. As soon as I boot into windows I cannot start any games with the 2nd card... desktop works fine though. Looking in Device Manager the card shows "Windows has stopped this device because it has reported problems (Code 43). I tried a DDU and complete driver reinstall with no luck. Also tried installing a driver a couple releases older with the same trouble. The whole time the fans do not slow down at all - normally they are silent unless gaming. Any other thoughts / suggestions to try or should I just wait for support to reply? Thanks!!
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CASE: Anidees AI Crystal XL | MOBO: ASUS X470 Crosshair VII | CPU: AMD Ryzen 3600 | RAM: G.Skill Trident Z DDR4-3200 2x8GB B-Die | SSD: Samsung 970 EVO Plus NVME 1TB | PSU: EVGA SuperNOVA 650 P2 | GPU: AMD RX5700 XT | MON: AOC CU34G2X 1440p/144hz 34" Ultrawide + Dell S2716DG 1440p/144Hz | Cooling: Full custom loop, Heatkiller D5 150, Aquacomputer D5 Next + Quadro, EK Supremacy Evo, EK Coolstream PE 480, Bykski 5700XT | HEAT: 20-0-0 - http://www.heatware.com/u/104452
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Sajin
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Re: 980ti Troubles
2018/03/17 19:04:01
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Did you use the same power cables on each card when testing each card individually? If yes, the card is done.
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WackyWRZ
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Re: 980ti Troubles
2018/03/17 19:05:59
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Yep I tried both sets of cables when testing the card - got the same result with both sets.  Kinda strange - since this was the "secondary" card in the setup it should have been getting less load when not gaming right? My monitors are always hooked to the other card.
post edited by WackyWRZ - 2018/03/17 19:10:20
CASE: Anidees AI Crystal XL | MOBO: ASUS X470 Crosshair VII | CPU: AMD Ryzen 3600 | RAM: G.Skill Trident Z DDR4-3200 2x8GB B-Die | SSD: Samsung 970 EVO Plus NVME 1TB | PSU: EVGA SuperNOVA 650 P2 | GPU: AMD RX5700 XT | MON: AOC CU34G2X 1440p/144hz 34" Ultrawide + Dell S2716DG 1440p/144Hz | Cooling: Full custom loop, Heatkiller D5 150, Aquacomputer D5 Next + Quadro, EK Supremacy Evo, EK Coolstream PE 480, Bykski 5700XT | HEAT: 20-0-0 - http://www.heatware.com/u/104452
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Sajin
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Re: 980ti Troubles
2018/03/17 19:10:30
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Time to send it in if still under warranty.
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WackyWRZ
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Re: 980ti Troubles
2018/03/17 19:11:50
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It should be - I bought it 2nd hand from the forums and it had warranty until Sept 2018 according to guest RMA.... Which now is missing.  I appreciate your help!
CASE: Anidees AI Crystal XL | MOBO: ASUS X470 Crosshair VII | CPU: AMD Ryzen 3600 | RAM: G.Skill Trident Z DDR4-3200 2x8GB B-Die | SSD: Samsung 970 EVO Plus NVME 1TB | PSU: EVGA SuperNOVA 650 P2 | GPU: AMD RX5700 XT | MON: AOC CU34G2X 1440p/144hz 34" Ultrawide + Dell S2716DG 1440p/144Hz | Cooling: Full custom loop, Heatkiller D5 150, Aquacomputer D5 Next + Quadro, EK Supremacy Evo, EK Coolstream PE 480, Bykski 5700XT | HEAT: 20-0-0 - http://www.heatware.com/u/104452
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joeymir
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Re: 980ti Troubles
2018/03/19 10:02:10
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Sounds indeed like the card is having issues. But you could always try the card in another computer to further verify for the hec of it.
Gigabyte X570 Aorus Master | Ryzen 9 5900X | 32GB Crucial Ballisitx DDR4 3600MHz | MSI Radeon 6900 XT | Samsung 950 Pro 512GB | 2x Crucial MX500 1TB Raid-0 | 2x WD Velociraptors 500GB Raid-0 | Seasonic Focus Platinum 850W | Lian-Li PC-O11 
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WackyWRZ
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Re: 980ti Troubles
2018/03/19 10:42:26
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Was kinda surprised but I heard back from support over the weekend. It's on it's way to EVGA now - they said a Code 43 generally means a hardware fault with the card.
CASE: Anidees AI Crystal XL | MOBO: ASUS X470 Crosshair VII | CPU: AMD Ryzen 3600 | RAM: G.Skill Trident Z DDR4-3200 2x8GB B-Die | SSD: Samsung 970 EVO Plus NVME 1TB | PSU: EVGA SuperNOVA 650 P2 | GPU: AMD RX5700 XT | MON: AOC CU34G2X 1440p/144hz 34" Ultrawide + Dell S2716DG 1440p/144Hz | Cooling: Full custom loop, Heatkiller D5 150, Aquacomputer D5 Next + Quadro, EK Supremacy Evo, EK Coolstream PE 480, Bykski 5700XT | HEAT: 20-0-0 - http://www.heatware.com/u/104452
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joeymir
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Re: 980ti Troubles
2018/03/20 15:30:26
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Hey good stuff! Hopefully you will have a new card back in no time!
Gigabyte X570 Aorus Master | Ryzen 9 5900X | 32GB Crucial Ballisitx DDR4 3600MHz | MSI Radeon 6900 XT | Samsung 950 Pro 512GB | 2x Crucial MX500 1TB Raid-0 | 2x WD Velociraptors 500GB Raid-0 | Seasonic Focus Platinum 850W | Lian-Li PC-O11
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HeavyHemi
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Re: 980ti Troubles
2018/03/20 19:34:22
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WackyWRZ
Was kinda surprised but I heard back from support over the weekend. It's on it's way to EVGA now - they said a Code 43 generally means a hardware fault with the card.
Make sure you tell them you are running SLI.
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Modlan
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Re: 980ti Troubles
2018/03/28 14:25:26
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Hello ..... I am from Uruguay (South America) sorry for my English (use translator) ..... error 43 can be solved with a flash of the bios of the vga .... I have recovered several vga without problems ...from look for the bios of your board ... the downloads and then with the nvflash ( ) it is reinstalled ..... (it enters to Windows with the vga onboard and to test of failures)....
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Modlan
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Re: 980ti Troubles
2018/03/28 14:27:10
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in techpowerup.com you have a bios and nvflash...
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Dr.Death
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Re: 980ti Troubles
2018/03/29 08:38:35
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