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Hot!980ti RMA

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Aggromachine
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2017/03/11 12:35:04 (permalink)
Hello, I recently had my 980ti essentially blow up and shoot lightning in the middle of a gaming session ( glad I was home to power down asap ) and after removing it I noticed a strong burning smell similar to that of a burnt clutch. I sent it into Evga after contacting customer support which was a pleasant experience in itself as Dakota the agent who took the call was very knowledgable and quick to put me in the right direction and get the rma out and handled quickly. The question / concern I have is that when I checked the rma they sent out I noticed they sent a 1070 to replace the 980ti, and normally I would be exstatic to receive newer technology after doing some searching around and checking out benchmarks a lot of sites have 980ti pulling ahead slightly in multiple areas and not a very clear cut answer to whether or not I am being downgraded. I have been building computers for a long time and this last build was basically my go all out and get the best I can possibly afford and have a showcase computer to beat all the prior builds and I achieved that with the 980 ti and as always chose to stick with Evga because their customer service has always been great and I've been using their cards for over 10 years. If anyone could help me figure out if this was a fair trade off in the rma process that would be fantastic and thanks for your time!

I'm currently using an asus GTX 1080 ROG strix card I borrowed from a friend to keep my beast alive for the time being as the currentl RMA makes it way to my apartment and hope that the 1070 will be able to maintain the performance I am used to but I feel like I've been downgraded because I've gone from 9800gt to 680GTX to 980ti and am now going back down to a xx70 non ti, now I obviously know technology improves over time and that I can't expect to receive a brand new state of the art card in exchange I just want to be assured that I am in fact receiving an equal or greater card as stated in the rma policy.
 
imgur.com/a/ahxod
imgur.com/a/ItoL2
 
some pics of the build pre thunderstorming 980ti
post edited by Aggromachine - 2017/03/11 13:25:54
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    bcavnaugh
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    Re: 980ti RMA 2017/03/11 12:41:41 (permalink)
    Welcome to the Forum Aggromachine
     
    Aggromachine
    I'm currently using an asus strix rbg 1080 I had borrowed from a friend to keep my beast alive for the time being as the currentl RMA makes it way to my apartment and hope that the 1070 will be able to maintain the performance I am used to but I feel like I've been downgraded because I've gone from 9800gt to 680GTX to 980ti and am now going back down to a xx70 non ti, now I obviously know technology improves over time and that I can't expect to receive a brand new state of the art card in exchange I just want to be assured that I am in fact receiving an equal or greater card as stated in the rma policy.

     
    I would say Game with that "asus strix rbg 1080" Graphics Card and see how you like it then you can think about getting a GTX 1070.
    The EVGA GTX 1080 ATM has a nice Price. *Non Ti Models.
       
    P/N: 08G-P4-5180-KR EVGA GeForce GTX 1080 GAMING, 08G-P4-5180-KR, 8GB GDDR5X Under $500 
    P/N: 08G-P4-6180-KR EVGA GeForce GTX 1080 FOUNDERS EDITION, 08G-P4-6180-KR, 8GB GDDR5X Under $550 (I would go with this one ATM)
    post edited by bcavnaugh - 2017/03/11 12:45:19

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    #2
    Aggromachine
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    Re: 980ti RMA 2017/03/11 13:02:43 (permalink)
    bcavnaugh
    Welcome to the Forum
     
    Aggromachine
    I'm currently using an asus strix rbg 1080 I had borrowed from a friend to keep my beast alive for the time being as the currentl RMA makes it way to my apartment and hope that the 1070 will be able to maintain the performance I am used to but I feel like I've been downgraded because I've gone from 9800gt to 680GTX to 980ti and am now going back down to a xx70 non ti, now I obviously know technology improves over time and that I can't expect to receive a brand new state of the art card in exchange I just want to be assured that I am in fact receiving an equal or greater card as stated in the rma policy.

     
    I would say Game with that "asus strix rbg 1080" Graphics Card and see how you like it then you can think about getting a GTX 1070.
    The EVGA GTX 1080 ATM has a nice Price. *Non Ti Models.
       
    P/N: 08G-P4-5180-KR  Under $500 
    P/N: 08G-P4-6180-KR  Under $550 (I would go with this one ATM)


    The next upgrade I was planning on looking into was the 1080 classified since microcenter has cut the cost to 550ish but I guess my question is did I get a fair trade going from 980ti to a 1070 from the RMA, a lot of sites have different results but many have the 980ti ahead in different categories. I love Evga and have never had any issues in the past I'm just not sure if I should try and ask for another 980ti over the 1070 they are sending
    #3
    bcavnaugh
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    Re: 980ti RMA 2017/03/11 13:06:32 (permalink)
    I would say Yes, but EVGA still shows stock of the GTX 980Ti on their website.
    P/N: 06G-P4-3998-K1 EVGA GeForce GTX 980 Ti
    Did you receive a GTX 1070?
    post edited by bcavnaugh - 2017/03/11 13:10:34

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    Aggromachine
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    Re: 980ti RMA 2017/03/11 13:15:23 (permalink)
    I have not received it yet, but unless im mistaken thats what was sent out based on the serial #.
     
    I sent in  06G-P4-4995-KR and they have sent out  08G-P4-6173-KR which should be here monday, thats why im asking now to make sure if it's not an equal tradeoff I can send it back before opening and installing the new card. 
     
    the card i borrowed is a asus GTX 1080 ROG strix, which i mistyped in the original message. It seems like the 1080s are better but its hard to tell because I wasn't exactly struggling for performance with the 980 ti 
    post edited by Aggromachine - 2017/03/11 13:38:35
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    bcavnaugh
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    Re: 980ti RMA 2017/03/11 13:48:43 (permalink)
    I think you will be happy with your new GTX 1070.

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    Aggromachine
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    Re: 980ti RMA 2017/03/11 14:09:11 (permalink)
    bcavnaugh
    I think you will be happy with your new GTX 1070.


    I hope so! Is it possible to step up from an rma card if the performance isn't what I was hoping for and do they have any 980ti's in stock for rma if I preferred to stick to the 980ti bit while waiting for the 1080ti ftw3 to be released?
    post edited by Aggromachine - 2017/03/11 23:27:29
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    Aggromachine
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    Re: 980ti RMA 2017/03/13 20:42:36 (permalink)
    3dmark.com/fs/11989788
    3dmark.com/fs/6823881
     
     
    I finally got the card and it benchmarks slower then my 980ti did, so it doesnt look like I've been given an equal replacement card.
    post edited by Aggromachine - 2017/03/13 20:58:25
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    Draxion
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    Re: 980ti RMA 2017/03/19 12:40:50 (permalink)
    I just sent in my 980ti for RMA not sure what I am gonna get back but I would hope to expect it to perform equally to the 980ti that I played for not worse... Have you contacted them? About it underperforming vs your 980ti
    #9
    Draxion
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    Re: 980ti RMA 2017/03/20 20:56:03 (permalink)
    I just got an Update on my RMA Status and they sent out this 08G-P4-5173-KR.... RIP
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    RainStryke
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    Re: 980ti RMA 2017/03/20 21:13:36 (permalink)
    That's better than your GTX 980Ti, by a lot in DX12 games.
     
    Here is a review of that card:
    http://www.guru3d.com/articles_pages/evga_geforce_gtx_1070_sc_superclocked_gaming_review,16.html
    Here is another review, with more DX12 titles.
    http://www.guru3d.com/art...r_8g_oc_review,13.html

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    Draxion
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    Re: 980ti RMA 2017/03/20 21:46:51 (permalink)
    The video's I've watched show that the 980ti pulls ahead in at 1440p which is what I use and also with non stock coolers it also performs a little better... I don't play DX 12 games ATM. Also once over locked the 980ti supposedly pulls ahead even more.. and
    post edited by Draxion - 2017/03/20 21:48:55
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    RainStryke
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    Re: 980ti RMA 2017/03/21 15:00:59 (permalink)
    I'm not really sure what video's you are referring to. But a lot of things can contribute to different performance between systems. I linked the reviews above because it's in a controlled atmosphere and every card is tested on the same system, so you get a real idea of what you are going to get.

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    Elanduil
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    Re: 980ti RMA 2017/03/22 02:04:25 (permalink)
    I went through the same thought process as I also recently received a 1070 SC GAMING, Black Edition (08G-P4-5173-KR) as a replacement part for my 980Ti.  When they're both OC'd it just barely reaches the same performance as the 980Ti...  But that's all it needs to do as the policy says "equal or better performance." I guess we all pray for "better!" as I certainly was, but we can't win them all!
     

     
    (It seems I don't have data for default speeds, or I'd certainly include them!)
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    Aggromachine
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    Re: 980ti RMA 2017/03/22 10:44:15 (permalink)
    I'm talking with them and in the process of trying to get a 980ti again, but they are asking for collateral in the msrp for the 1070 which is more then I can go buy one in the store for. Pretty Inconvenient that after spending 650 for a 980ti, and 35 to ship it for the original rma I am now stuck waiting with no video card or spending another 450 to put collateral down for a card I never would have agreed to receiving in the first place. I've bought Evga exclusively for the past 10 years for my gpu needs and this is what happens when I finally build my dream PC. Dead gpu within a year and a half and customer service nightmares. I've asked to talk to supervisors multiple times and the service agents won't even put me through to their supervisors insisting instead to tell me the same things I've heard 12 other times from the last 12 customer service agents. there is the possibility I got a crappy card because it's already had some artifact issues

    Edit: finally got transferred to a manager with no hassle, but he wasn't in and I left a voicemail. Hopefully I will have better news soon!
    post edited by Aggromachine - 2017/03/22 10:47:24
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    RainStryke
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    Re: 980ti RMA 2017/03/22 17:47:57 (permalink)
    Elanduil
    I went through the same thought process as I also recently received a 1070 SC GAMING, Black Edition (08G-P4-5173-KR) as a replacement part for my 980Ti.  When they're both OC'd it just barely reaches the same performance as the 980Ti...  But that's all it needs to do as the policy says "equal or better performance." I guess we all pray for "better!" as I certainly was, but we can't win them all!
     

     
    (It seems I don't have data for default speeds, or I'd certainly include them!)





    Well, something clearly happened between the processor speeds, because the one on the right is 8.4% faster on the CPU and helps compensate for the performance loss on the GPU side.
     
    Aggromachine
    I'm talking with them and in the process of trying to get a 980ti again, but they are asking for collateral in the msrp for the 1070 which is more then I can go buy one in the store for. Pretty Inconvenient that after spending 650 for a 980ti, and 35 to ship it for the original rma I am now stuck waiting with no video card or spending another 450 to put collateral down for a card I never would have agreed to receiving in the first place. I've bought Evga exclusively for the past 10 years for my gpu needs and this is what happens when I finally build my dream PC. Dead gpu within a year and a half and customer service nightmares. I've asked to talk to supervisors multiple times and the service agents won't even put me through to their supervisors insisting instead to tell me the same things I've heard 12 other times from the last 12 customer service agents. there is the possibility I got a crappy card because it's already had some artifact issues

    Edit: finally got transferred to a manager with no hassle, but he wasn't in and I left a voicemail. Hopefully I will have better news soon!



    Whaaaat... Shipping should never be more than 14 dollars for a video card. USPS medium flat rate box is like $13.50 and it fits pretty much all video card boxes I have dealt with. Dealing with customer support and having to call continuously can be a real pain though, so I understand that.
     

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    somethingc00l
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    Re: 980ti RMA 2017/03/22 18:22:27 (permalink)
    So confused by this thread...
     
    The 1070 is absolutely the better card. I literally can't find a single professional review with a single benchmark that has the 980ti outperforming the 1070 at 1440p. Keep the 1070 and be happy you got a free upgrade.
     
    Elanduil, your firestrike benchmark even shows this, the GPU score is better on the 1070 run, it's the CPU bringing down the score there.
     
    tl;dr, you got an upgrade, if it is performing worse than a 980ti something else is wrong. I guess people can find anything to complain about.
     
    I've got a 980ti SC in my system, halfway serious I'd trade for a 1070 if you guys insist on having a 980ti.
    post edited by somethingc00l - 2017/03/22 18:58:23
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    Aggromachine
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    Re: 980ti RMA 2017/03/22 22:38:54 (permalink)
    I'm not sure why my benchmarks show differently, I may have just gotten a bad 1070. 
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    somethingc00l
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    Re: 980ti RMA 2017/03/22 23:41:48 (permalink)
    Aggromachine
    I'm not sure why my benchmarks show differently, I may have just gotten a bad 1070. 


    You GPU score is virtually identical though. 100 points difference out of 18,000 is nothing, plus Firestrike is not that indicative of real world gaming performance. I think you're fine.
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    mike406
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    Re: 980ti RMA 2017/03/23 06:53:46 (permalink)
    980Ti overclocked can beat stock 1070 in certain games but overclocked 1070 will bring it rather far beyond the 980Ti. I would personally say your replacement is valid and representative of equal or better performance but you're free to argue the point with EVGA support if you wish. But I don't think you should've expected to get a 1080 for your replacement.
    post edited by mike406 - 2017/03/23 06:54:59

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    the_Scarlet_one
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    Re: 980ti RMA 2017/03/23 07:10:45 (permalink)
    Aggromachine
    I'm not sure why my benchmarks show differently, I may have just gotten a bad 1070. 


    If you look at elanduill's post above, that tainstryle quoted, the graphics score is better and the fps is higher on the 1070. That right there shows the peformance of the cpu is slightly lowering the overall score.

    What is your benchmarks scores?
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    Draxion
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    Re: 980ti RMA 2017/03/25 00:07:47 (permalink)
    These are my benchmarks... 980ti ones are old but all I had saved
    post edited by Draxion - 2017/03/25 00:14:49

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    Aggromachine
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    Re: 980ti RMA 2017/03/25 11:41:11 (permalink)
    Scarlet-Tech
    Aggromachine
    I'm not sure why my benchmarks show differently, I may have just gotten a bad 1070. 


    If you look at elanduill's post above, that tainstryle quoted, the graphics score is better and the fps is higher on the 1070. That right there shows the peformance of the cpu is slightly lowering the overall score.

    What is your benchmarks scores?


    3dmark.com/fs/11989788
    3dmark.com/fs/6823881

    Left a message with an RMA manager and still waiting for a call back for several days now
    post edited by Aggromachine - 2017/03/25 11:43:33
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    jameslgs
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    Re: 980ti RMA 2017/03/28 21:56:55 (permalink)
    I have watched a few videos on gtx 980 ti vs gtx 1070 stocks , they are similar in performance with the gtx 980 ti pulling ahead by 1% more or less in real world gaming, and in other videos it shows the gtx 1070 being a little faster in the benchmarks. Don't know what to think about the difference, I guess it depends on the system you have and your setup. Maybe evga can do extensive tests and figure out in final if the gtx 1070 should replace the gtx 980 ti as a equal or greater card for rma (Return Merchandise Authorization) warranty returns.
    #24
    RainStryke
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    Re: 980ti RMA 2017/03/29 07:08:43 (permalink)
    Links above all ready provide ample proof that the GTX 1070 is 10% or more faster than the GTX 980Ti in every game tested, not just bemchmarks. You can make up whatever numbers you want, but its kind of useless without a source to back your claim.

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    Aggromachine
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    Re: 980ti RMA 2017/03/30 11:01:11 (permalink)
    RainStryke
    Links above all ready provide ample proof that the GTX 1070 is 10% or more faster than the GTX 980Ti in every game tested, not just bemchmarks. You can make up whatever numbers you want, but its kind of useless without a source to back your claim.


    What source besides actual benchmarks of my rig would be more sufficient? They were provided in this thread

    What's worse is I'm still waiting on callbacks from a manager you would think for 700 dollars and over 10 years of loyalty I could at very least get that.
    post edited by Aggromachine - 2017/03/30 11:17:51
    #26
    the_Scarlet_one
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    Re: 980ti RMA 2017/03/30 12:13:44 (permalink)
    Aggromachine

    3dmark.com/fs/11989788
    3dmark.com/fs/6823881

    Left a message with an RMA manager and still waiting for a call back for several days now


    1070, driver 378.78
    3DMark Score: 15057
    Graphics Score: 18193
    Physics Score: 13664
    Combined Score: 7038
    Graphics Test 186.42 fps
    Graphics Test 272.92 fps
    Physics Test 43.38 fps
    Combined Test 32.74 fps
    64-bit Windows 10 (10.0.14393)

    980ti, driver 359.06
    3DMark Score: 15382
    Graphics Score: 18289
    Physics Score: 14307
    Combined Score: 7398
    Graphics Test 188.19 fps
    Graphics Test 272.4 fps
    Physics Test 45.42 fps
    Combined Test 34.41 fps
    64-bit Windows 10 (6.3.10240)

    With these two score you provided, the combined score and the physics acores are significantly different compared to everything else.

    I am curious what causes that.

    I see that you have completely different builds of windows as well, which could cause a flaw in the scores. It would be best, which I understand is not an option currently, if everything is the same when testing cards against each other
    post edited by Scarlet-Tech - 2017/03/30 12:16:56
    #27
    Sajin
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    Re: 980ti RMA 2017/03/30 12:44:17 (permalink)
    Aggromachine
    I'm not sure why my benchmarks show differently, I may have just gotten a bad 1070. 


    The 1070 is the better card when it comes to gaming performance. 3dmark scores can vary as much as 3% from run to run...
     

    Before you start

    In general, you should benchmark every device you test under the same conditions. For example, you should test every system in the same location, at room temperature, and away from direct sunlight and other heat sources.
    The precision of Futuremark benchmarks scores is usually better than 3%. This means that running a benchmark repeatedly on a consistently performing system in a well-controlled environment will produce scores that fall within a 3% range.
    Individual scores may occasionally fall outside the margin of error since the factors that influence the score cannot be completely controlled in a modern, multitasking operating system. There are also devices that simply do not offer consistent performance due to their design. In these cases, it is necessary to run the benchmark multiple times, and then take either an average or a mode of the results.
     
    https://www.futuremark.com/support/guides
     


    #28
    Aggromachine
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    Re: 980ti RMA 2017/03/31 11:06:17 (permalink)
    Sajin
    Aggromachine
    I'm not sure why my benchmarks show differently, I may have just gotten a bad 1070. 


    The 1070 is the better card when it comes to gaming performance. 3dmark scores can vary as much as 3% from run to run...
     

    Before you start

    In general, you should benchmark every device you test under the same conditions. For example, you should test every system in the same location, at room temperature, and away from direct sunlight and other heat sources.
    The precision of Futuremark benchmarks scores is usually better than 3%. This means that running a benchmark repeatedly on a consistently performing system in a well-controlled environment will produce scores that fall within a 3% range.
    Individual scores may occasionally fall outside the margin of error since the factors that influence the score cannot be completely controlled in a modern, multitasking operating system. There are also devices that simply do not offer consistent performance due to their design. In these cases, it is necessary to run the benchmark multiple times, and then take either an average or a mode of the results.
     

     



    What I really would prefer is if a manager would actually return my calls, I've never dealt with such a lack of customer service.
    #29
    Sajin
    EVGA Forum Moderator
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    Re: 980ti RMA 2017/03/31 11:58:03 (permalink)
    Aggromachine
    Sajin
    Aggromachine
    I'm not sure why my benchmarks show differently, I may have just gotten a bad 1070. 


    The 1070 is the better card when it comes to gaming performance. 3dmark scores can vary as much as 3% from run to run...
     

    Before you start

    In general, you should benchmark every device you test under the same conditions. For example, you should test every system in the same location, at room temperature, and away from direct sunlight and other heat sources.
    The precision of Futuremark benchmarks scores is usually better than 3%. This means that running a benchmark repeatedly on a consistently performing system in a well-controlled environment will produce scores that fall within a 3% range.
    Individual scores may occasionally fall outside the margin of error since the factors that influence the score cannot be completely controlled in a modern, multitasking operating system. There are also devices that simply do not offer consistent performance due to their design. In these cases, it is necessary to run the benchmark multiple times, and then take either an average or a mode of the results.
     

     



    What I really would prefer is if a manager would actually return my calls, I've never dealt with such a lack of customer service.

    I just let evga know you're looking to speak with them.


    #30
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