EVGA

980ti Kingpin, Black screen.

Author
Post
Essentials Only Full Version
SgtAMYNTAS
New Member
  • Total Posts : 8
  • Reward points : 0
  • Joined: 2015/06/22 03:24:30
  • Status: offline
  • Ribbons : 0
2018/12/23 04:56:08 (permalink)
Anyone else having the delights of the Kingpin cards going faulty? I just wanted to know if it can be repaired? I'd prefer if evga would honour a RMA as I'm sure like everyone else we have all spent a good bit by buying the "enthuthist" cards.
It's probably something extremely simple or common but likewise I'm a plumber not a computer technician😥🤔
Do I wait and wait for Evga support to respond? Seems this time of the year everything's gone bad.... All the Gpus are dying 😑
#1

8 Replies Related Threads
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49167
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: 980ti Kingpin, Black screen. 2018/12/23 10:26:40 (permalink)
    Does the black screen occur over multiple outputs?


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #2
    SgtAMYNTAS
    New Member
    • Total Posts : 8
    • Reward points : 0
    • Joined: 2015/06/22 03:24:30
    • Status: offline
    • Ribbons : 0
    Re: 980ti Kingpin, Black screen. 2018/12/23 10:34:17 (permalink)
    Yes
    #3
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49167
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: 980ti Kingpin, Black screen. 2018/12/23 10:47:52 (permalink)
    So hdmi & display port are both affected?


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #4
    DavidO
    EVGA Alumni
    • Total Posts : 163
    • Reward points : 0
    • Joined: 2018/04/19 13:59:30
    • Status: offline
    • Ribbons : 2
    Re: 980ti Kingpin, Black screen. 2018/12/23 11:09:40 (permalink)
    Hello SgtAMYNTAS,
     
    I believe I just replied to your email, would there be anything else you would like me to address? 
    #5
    SgtAMYNTAS
    New Member
    • Total Posts : 8
    • Reward points : 0
    • Joined: 2015/06/22 03:24:30
    • Status: offline
    • Ribbons : 0
    Re: 980ti Kingpin, Black screen. 2018/12/24 11:16:56 (permalink)
    I'm not sure it doesn't say who replied. All I'm asking is it needs to be repaired and as evga is the vendor there liable for repair. As an outsource repair would be an infringement of the agreements we sign when warranting.
    #6
    AlbertoF
    EVGA Alumni
    • Total Posts : 47
    • Reward points : 0
    • Joined: 2018/05/23 12:01:54
    • Status: offline
    • Ribbons : 0
    Re: 980ti Kingpin, Black screen. 2018/12/24 11:48:10 (permalink)
    Hello SgtAMYNTAS,
     
    Unfortunately the card you are inquiring about is out of warranty so we can't take the card in for service. If you wish to discuss you case you can call in at https://www.evga.com/about/contactus/

    LATAM - Soporte español - EVGA
    #7
    SgtAMYNTAS
    New Member
    • Total Posts : 8
    • Reward points : 0
    • Joined: 2015/06/22 03:24:30
    • Status: offline
    • Ribbons : 0
    Re: 980ti Kingpin, Black screen. 2018/12/24 12:13:33 (permalink)
    I am aware now that the card is out of warranty. Likewise as EVGA is the vendor they need to cover repairs even if fees are involved. That's what I'm asking. I can easily send it off to an Nvidia repair shop but I'm asking before I do so.
    #8
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49167
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: 980ti Kingpin, Black screen. 2018/12/24 12:54:31 (permalink)
    EVGA doesn't do repairs for a fee, so the answer is no.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #9
    Jump to:
  • Back to Mobile