EVGA

Hot!980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered

Author
sanek
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2015/06/03 16:45:06
  • Status: offline
  • Ribbons : 0
2019/07/01 17:26:01 (permalink)
Hello!
 
Ever since I went from Windows 8.1 x64 to Windows 10 x64 (fresh install) a month or two ago, I've been having an issue with the displays losing signals randomly regardless of what I'm doing at the time. Looking in the event viewer, I can see 10 Event ID 4101 warnings saying:
"Display driver nvlddmkm stopped responding and has successfully recovered"
 
Contrary to what the message says, the displays never get signal back (even using WIN+CTRL+SHIFT+B) and the only solution is to power-cycle the PC. This issue seems to pop up randomly both with a mostly-idle system (browsing the Internet, chatting in Slack) and with a more heavily utilized one (Diablo 3, 7 Days to Die). Sometimes there are no issues for days and sometimes I get this once or twice a day. This is not a BSOD, however, as I could still hear sound coming from a youtube video playing in Chrome and was even able to continue conversation with someone in a Slack voice call for a few more seconds before that stopped working as well.
 
Specs:
CPU: Intel Core i7-4930K
Motherboard: ASUS Rampage IV Black Edition (latest BIOS)
GPU: 2x EVGA 980Ti Hybrid (in SLI)
PSU: 1000W 80Plus
 
I realize this is a fairly common issue that has been around since the beginning of time, so I did check most of the usual suspects:
- Set TdrDelay REG_QWORD to 8 (also tried 20)
- Set Power management mode to "Prefer maximum performance" in the NVidia Control Panel
- Set Computer power plan to "High performance" making sure Link State Power Management is Off
- Currently using Geforce 430.86 drivers (latest as of this post), but also tried 416.94 drivers with the same results, no Geforce Experience installed. Using DDU 18.0.1.5 to uninstall drivers with network disconnected until new drivers are installed.
- Cooling is fine, the GPUs were running 30C-40C on both cards when I've seen the issue occur
 
The GPUs are both factory-overclocked with the same clocks, but one seems to be a newer revision - they are both running same BIOS version, however. The primary card is typically running at higher clocks than the secondary card when just browsing the Internet and such, which makes sense, but maybe something weird going on with the different power states?
 
I did get EVGA Precision XOC and now I'm wondering if I should lower the clocks somewhat from the factory-overclocked settings or if a better solution would be to give it some more power? What would be the best way of doing this? I see the GPU/Mem Clock Offset sliders, there is a Power Target slider (100% at the moment) and a separate voltage slider to stabilize overclocks. I was thinking maybe I should boost the voltage slider a little bit to see if it helps - by how much (its in mV)?
 
Thank you for any help, this has been driving me crazy
post edited by sanek - 2019/07/01 17:28:18
#1

15 Replies Related Threads

    Sajin
    EVGA Forum Moderator
    • Total Posts : 37682
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 195
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/01 18:06:23 (permalink)
    No issues when testing each card individually with the other card completely removed from the system?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #2
    sanek
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2015/06/03 16:45:06
    • Status: offline
    • Ribbons : 0
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/01 18:16:39 (permalink)
    Sajin
    No issues when testing each card individually with the other card completely removed from the system?


     
    I have not tried that yet as the testing would likely take several days due to the random nature of the problem. I'm leaving this as the last option. The two cards were running in Windows 8.1 x64 for a few months without any issues. I've only started seeing issues in Windows 10 x64 and stressing both cards doesn't seem to trigger the issue. I played Diablo 3 for hours yesterday with no issues, but then I wanted to lock my PC for the night and when I pressed WIN+L, the issue popped up.
    #3
    sanek
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2015/06/03 16:45:06
    • Status: offline
    • Ribbons : 0
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/08 17:39:16 (permalink)
    Tried boosting the voltage a bit (+37 mV) and downclocking the cards (-90 MHz GPU, -46MHz MEM), but the issue still occurs about once a day. The last few times I observed the issue was when I press WIN+L to lock the computer, while on the desktop with just Chrome and RDP open, which is interesting as well.
     
    Now I decided to try to disable SLI all together and see how things work with both cards plugged in, but no SLI. I dont think its a power issue as I can max out these cards in SLI no problem and they are fine, nor do I think its a factory overclock issue for the same reason. I never had issues in Windows 8.1 and this is something that started happening exactly when I upgraded to Windows 10, so I think its a driver issue.
     
    Also, if it matters, I have 4 monitors: 3 are 1440p GSync monitors and 1 is a Cintiq that is also basically an HDMI monitor.
    #4
    Sajin
    EVGA Forum Moderator
    • Total Posts : 37682
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 195
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/08 18:01:24 (permalink)
    Thanks for the update. Let us know what happens with sli disabled.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #5
    sanek
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2015/06/03 16:45:06
    • Status: offline
    • Ribbons : 0
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/11 15:07:46 (permalink)
    Some updates:
    - Running with debug mode selected in the NVidia Control Panel makes no difference, just like downclocking manually in Precision X
    - Disabled TDR detection in Windows, but the PC still froze without the screens going all black this time (the last frame was just frozen on all the monitors)
    - Disabling SLI and leaving both cards in the PC seemed to have resolved the issue so far, but thats an unacceptable solution. With SLI enabled, it would freeze randomly regardless of the power usage and load on the cards.
    post edited by sanek - 2019/07/11 15:37:26
    #6
    Sajin
    EVGA Forum Moderator
    • Total Posts : 37682
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 195
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/11 15:58:52 (permalink)
    Now move your display cable to your other card while leaving sli disabled, and see if everything runs fine.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #7
    sanek
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2015/06/03 16:45:06
    • Status: offline
    • Ribbons : 0
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/14 09:08:04 (permalink)
    After further testing, it seems even with SLI off, the issue is still there (same card). I updated the driver to the latest and will see if the issue reoccurs again (which I expect it will). I will swap to the other card after and see if things get any better in that case.
    #8
    Sajin
    EVGA Forum Moderator
    • Total Posts : 37682
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 195
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/14 13:38:28 (permalink)
    Thanks for the update.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #9
    sanek
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2015/06/03 16:45:06
    • Status: offline
    • Ribbons : 0
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/19 03:19:52 (permalink)
    Just as an update, I updated to the 431.86 driver and have not had any issue for the past 3-4 days now (while in SLI). Will keep monitoring, but maybe they fixed whatever the issue I was having 
    #10
    Sajin
    EVGA Forum Moderator
    • Total Posts : 37682
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 195
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/19 11:19:34 (permalink)


    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #11
    sanek
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2015/06/03 16:45:06
    • Status: offline
    • Ribbons : 0
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/20 23:58:01 (permalink)
    Still no issues, so either the new driver fixed the problem or something else did. The only other thing that I changed was the G-Sync setting and I'm using "Enable G-SYNC for windowed and full screen mode" now. Changing that option doesnt really make any observable difference though and never did (even in Win 8.1) - G-Sync is always on anyways.
     
    post edited by sanek - 2019/07/21 00:06:26

    Attached Image(s)

    #12
    sanek
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2015/06/03 16:45:06
    • Status: offline
    • Ribbons : 0
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/21 20:14:01 (permalink)
    And looks like I jinxed it - the same issue came back. Its weird that it took this long to trigger it though.
    #13
    Sajin
    EVGA Forum Moderator
    • Total Posts : 37682
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 195
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/07/22 00:56:43 (permalink)
    Time to do what I said in post 7.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #14
    sanek
    New Member
    • Total Posts : 11
    • Reward points : 0
    • Joined: 2015/06/03 16:45:06
    • Status: offline
    • Ribbons : 0
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/08/02 18:45:46 (permalink)
    Well here's an update - both cards seem to have an issue separately. The issue is still random - sometimes there is no problem for days and sometimes there is an issue several times a day. Again, I never had these issues before the move to Windows 10, so I'm still very suspicious that it might be at fault. There is probably something to do with my system configuration thats having issues with the driver, but who knows what it could be.
     
    I bought a EVGA 2080 Super Hybrid card and will be testing it out and will put one or both of these 980Ti's into my wife's gaming PC and see what happens, but at this point, I'm worried that my PC would still have the same issue even with a 2080 Super card, but I guess we will see.
    post edited by sanek - 2019/08/02 18:48:12
    #15
    Sajin
    EVGA Forum Moderator
    • Total Posts : 37682
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 195
    Re: 980Ti SLI: Display driver nvlddmkm stopped responding and has successfully recovered 2019/08/02 18:52:22 (permalink)
    Thanks for the update.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #16
    Jump to:
  • Back to Mobile