I usually use PayPal on the EVGA store .... works well for me
No idea about cross border transactions
If you using prepaid CC or gift cards .... that would explain the pain
Make sure your CC company has the address as an approved ship to for your Account
See the rules in link belowhttps://www.evga.com/legal/store/(excerpt)
Shipping and Delivery Restrictions
The EVGA online store ships to the Continental U.S., Hawaii, Puerto Rico and Canada.
EVGA does not accept the use of the following address listings for any purchases made through EVGA.com.
- Hotels or Motels
- Mail or Package forwarding companies
- Private Mailboxes
- APO/FPO Addresses for orders over $200 USD (due to shipping restrictions)
- UPS Stores or Stores with shipping mailboxes
- P.O. Boxes
- Addresses that are non-standard or cannot be confirmed as a house or work place
Once shipped, orders may not be intercepted or rerouted through the selected shipping carrier. Likewise, EVGA does not offer or have the ability to offer a “hold” service for shipments.
EVGA reserves the right to ship any product with an Adult Signature and once added an Adult signature cannot be removed.
Billing/Shipping Address
A customer may ship an order to an address different from the billing address, with the exception of PayPal purchases. In order to be able to process the order successfully, however, the billing address must be verifiable through the credit card company, which is explained below in the Address Verification section.
PayPal Purchases:
- Products purchased on the EVGA store using PayPal will be shipped to the address listed on the customer’s PayPal account regardless of the customer’s billing or shipping address listed on the customer’s EVGA account or entered on the checkout page. Due to PayPal’s restrictions, orders must be shipped to the address selected on your PayPal account. If you choose to use PayPal as your method of payment, please make sure that your address is current on your PayPal account. EVGA accepts no liability or responsibility for losses suffered or additional costs due to a package shipped to the wrong address because of a customer’s failure to keep a current address on the customer’s PayPal profile.
Payment and Address Verification
EVGA does not accept the use of International credit cards, with the exception of banks within our shipping areas of Canada.
EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.
If your shipping address does not match your credit card or other billing address EVGA reserves the right to verify the order and EVGA’s standard shipping and order process times may not apply.
If you have any problems or questions related to your transaction, please contact our Customer Service Department at 1-888-881-EVGA (3842) option 3.
Sales Tax
Sales tax is required for orders shipping into states where EVGA has or may have nexus for state tax purposes under applicable laws. Additionally, sales tax may be required under various state laws, which are in effect at the time of purchase. If required, you will be charged the applicable sales tax according to your area's tax rate.
The EVGA.com webstore does not accept sales tax exemption certificates from customers, and cannot refund a partial or full amount of any sales tax charged as part of your order even if a sales tax exemption certificate is provided after the purchase is complete. If you must use a sales tax exemption certificate as part of your order, EVGA recommends that you contact any of its
authorized distributors to make a purchase.
Customs, Fees, and Additional Taxes
All orders are charged in U.S. Dollars (USD) based on real-time currency exchange rates. Partial refunds are not permitted due to a change in currency exchange rates. EVGA’s refund policy does permit refunds within a limited time-frame; however, because both purchases and refunds are based on real-time USD currency exchange rates, you may receive a different amount as a refund than you paid.
Shipping to Canada:
- Estimated and final shipping costs do not include any additional Customs or Duties fees charged by the shipper and/or by your country’s Customs Department. UPS will require that these fees are paid at the time of delivery to the shipping address. If these fees are not paid upon delivery, then the package will be returned to EVGA. After EVGA receives the package, any shipping fees or customs fees charged to EVGA may be deducted from your refund. Please contact your country’s Customs Department with the order total if you need an estimation of these fees prior to placing your order. EVGA will not be liable or responsible for losses suffered or additional costs due to a customer’s failure to be aware of additional local, regional, national or international fees required by the customer’s country, or the customer’s failure to pay said fee upon delivery.