Zorel86
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2017/09/20 01:25:03
- Status: offline
- Ribbons : 0
Hi,
I have been without video card for over a month as EVGA(EU) is unable to send a replacement card due to stock issue.
RMA Received: Received On: 10/4/2022
I am very disappointed. EVGA could not find a solution to the problem in a month and a half. I also did not receive information about when I can expect the new card. Can anyone help here? Which authority should I contact?
Thanks in advance!
|
Zorel86
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2017/09/20 01:25:03
- Status: offline
- Ribbons : 0
Re: 3090 KINGPIN RMA
2022/12/04 10:49:29
(permalink)
It has been exactly 2 months since EVGA (EU) received my card in the RMA process. Since then, they can't tell me when I will get another card. I didn't even get an approximate date. It's all a joke... :(
|
dragomirc
SSC Member
- Total Posts : 760
- Reward points : 0
- Joined: 2006/08/14 20:40:01
- Location: Rochester, US
- Status: offline
- Ribbons : 0
Re: 3090 KINGPIN RMA
2022/12/04 11:30:02
(permalink)
Not a joke, it is reality.
Once EVGA quit GPU business, it is (was) just a matter of time when they will run out of spare parts.
My personal opinion could be wrong, but most probably not.
|
CraptacularOne
Omnipotent Enthusiast
- Total Posts : 14533
- Reward points : 0
- Joined: 2006/06/12 17:20:44
- Location: Florida
- Status: offline
- Ribbons : 222
Re: 3090 KINGPIN RMA
2022/12/04 12:00:53
(permalink)
Here lies the problem with buying limited run boutique models like the K|ngp|n cards. Being a specialty item and in short supply from the inception it will naturally be more difficult to obtain a replacement if it fails. That’s not to say waiting 2 months is acceptable because it’s absolutely not. I would start asking about them possibly sending a replacement of maybe an FTW3 3090 and see if they can either work out a partial refund or some other amicable solution. 2 months wait is an inexcusable timeframe to wait for a replacement.
Intel i9 14900K ...............................Ryzen 9 7950X3D MSI RTX 4090 Gaming Trio................ASRock Phantom RX 7900 XTX Samsung Odyssey G9.......................PiMax 5K Super/Meta Quest 3 ASUS ROG Strix Z690-F Gaming........ASUS TUF Gaming X670E Plus WiFi 64GB G.Skill Trident Z5 6800Mhz.......64GB Kingston Fury RGB 6000Mhz MSI MPG A1000G 1000w..................EVGA G3 SuperNova 1000w
|
Zorel86
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2017/09/20 01:25:03
- Status: offline
- Ribbons : 0
Re: 3090 KINGPIN RMA
2022/12/04 12:18:56
(permalink)
Unfortunately, I did not get such an opportunity, even though I wrote to support several times to find a solution to the problem.
|
demon09
FTW Member
- Total Posts : 1334
- Reward points : 0
- Joined: 2016/09/16 21:18:42
- Status: offline
- Ribbons : 0
Re: 3090 KINGPIN RMA
2022/12/06 20:48:06
(permalink)
Dang I have to wonder if this is the future of rma experience for other cards after their stock starts to dry up
|
Sajin
EVGA Forum Moderator
- Total Posts : 49167
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: 3090 KINGPIN RMA
2022/12/07 01:48:45
(permalink)
demon09
Dang I have to wonder if this is the future of rma experience for other cards after their stock starts to dry up
Most likely.
|
rjohnson11
EVGA Forum Moderator
- Total Posts : 102262
- Reward points : 0
- Joined: 2004/10/05 12:44:35
- Location: Netherlands
- Status: offline
- Ribbons : 84
Re: 3090 KINGPIN RMA
2022/12/07 02:42:27
(permalink)
Zorel86
Unfortunately, I did not get such an opportunity, even though I wrote to support several times to find a solution to the problem.
Are you still without a video card at this time?
|
Zorel86
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2017/09/20 01:25:03
- Status: offline
- Ribbons : 0
Re: 3090 KINGPIN RMA
2023/01/08 14:25:45
(permalink)
Yes, unfortunately there is still no progress in the matter. I have been without a card for more than 3 months.
post edited by Zorel86 - 2023/01/08 14:28:39
|
rjohnson11
EVGA Forum Moderator
- Total Posts : 102262
- Reward points : 0
- Joined: 2004/10/05 12:44:35
- Location: Netherlands
- Status: offline
- Ribbons : 84
Re: 3090 KINGPIN RMA
2023/01/09 00:08:14
(permalink)
Zorel86
Yes, unfortunately there is still no progress in the matter. I have been without a card for more than 3 months.
Forwarded to EVGA
|
Zorel86
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2017/09/20 01:25:03
- Status: offline
- Ribbons : 0
Re: 3090 KINGPIN RMA
2023/01/09 00:58:46
(permalink)
Thanks for your help! I wrote to support again last week, but they still haven't responded.
post edited by Zorel86 - 2023/01/09 00:59:50
|
Zorel86
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2017/09/20 01:25:03
- Status: offline
- Ribbons : 0
Re: 3090 KINGPIN RMA
2023/01/09 09:22:46
(permalink)
It's very strange, but it seems the ice has been broken. I haven't received a response from support in a while, but today I received the email below.
Shipped RMANUM XXXX
Dear XXX
EVGA has shipped your RMA. This is the information:
XXX
Shipped Date: 1/9/2023
XXX
XXX
I really hope the card is on its way. :)
|
demon09
FTW Member
- Total Posts : 1334
- Reward points : 0
- Joined: 2016/09/16 21:18:42
- Status: offline
- Ribbons : 0
Re: 3090 KINGPIN RMA
2023/01/09 22:54:02
(permalink)
Zorel86
It's very strange, but it seems the ice has been broken. I haven't received a response from support in a while, but today I received the email below.
Shipped RMANUM XXXX
Dear XXX
EVGA has shipped your RMA. This is the information:
XXX
Shipped Date: 1/9/2023
XXX
XXX
I really hope the card is on its way. :)
WOOO this was starting to look pretty sad I am glad it looks like you are getting a replacment.
|