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Hot!3090 KINGPIN RMA

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Zorel86
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2022/11/17 05:23:57 (permalink)
Hi,
 
I have been without video card for over a month as EVGA(EU) is unable to send a replacement card due to stock issue.
RMA Received: Received On: 10/4/2022
 
I am very disappointed. EVGA could not find a solution to the problem in a month and a half. I also did not receive information about when I can expect the new card. Can anyone help here? Which authority should I contact?
 
Thanks in advance!
 
 
 
 
 
#1

12 Replies Related Threads

    Zorel86
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    Re: 3090 KINGPIN RMA 2022/12/04 10:49:29 (permalink)
    It has been exactly 2 months since EVGA (EU) received my card in the RMA process. Since then, they can't tell me when I will get another card. I didn't even get an approximate date. It's all a joke... :(
    #2
    dragomirc
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    Re: 3090 KINGPIN RMA 2022/12/04 11:30:02 (permalink)
    Not a joke, it is reality.
     
    Once EVGA quit GPU business, it is (was) just a matter of time when they will run out of spare parts.
     
    My personal opinion could be wrong, but most probably not.
    #3
    CraptacularOne
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    Re: 3090 KINGPIN RMA 2022/12/04 12:00:53 (permalink)
    Here lies the problem with buying limited run boutique models like the K|ngp|n cards. Being a specialty item and in short supply from the inception it will naturally be more difficult to obtain a replacement if it fails. That’s not to say waiting 2 months is acceptable because it’s absolutely not. I would start asking about them possibly sending a replacement of maybe an FTW3 3090 and see if they can either work out a partial refund or some other amicable solution. 2 months wait is an inexcusable timeframe to wait for a replacement.

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    #4
    Zorel86
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    Re: 3090 KINGPIN RMA 2022/12/04 12:18:56 (permalink)
    Unfortunately, I did not get such an opportunity, even though I wrote to support several times to find a solution to the problem.
    #5
    demon09
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    Re: 3090 KINGPIN RMA 2022/12/06 20:48:06 (permalink)
    Dang I have to wonder if this is the future of rma experience for other cards after their stock starts to dry up
    #6
    Sajin
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    Re: 3090 KINGPIN RMA 2022/12/07 01:48:45 (permalink)
    demon09
    Dang I have to wonder if this is the future of rma experience for other cards after their stock starts to dry up

    Most likely.


    #7
    rjohnson11
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    Re: 3090 KINGPIN RMA 2022/12/07 02:42:27 (permalink)
    Zorel86
    Unfortunately, I did not get such an opportunity, even though I wrote to support several times to find a solution to the problem.


    Are you still without a video card at this time?

    AMD Ryzen 9 7950X,  Corsair Mp600 Pro M.2, 32GB Corsair DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #8
    Zorel86
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    Re: 3090 KINGPIN RMA 2023/01/08 14:25:45 (permalink)
    Yes, unfortunately there is still no progress in the matter. I have been without a card for more than 3 months.
    post edited by Zorel86 - 2023/01/08 14:28:39
    #9
    rjohnson11
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    Re: 3090 KINGPIN RMA 2023/01/09 00:08:14 (permalink)
    Zorel86
    Yes, unfortunately there is still no progress in the matter. I have been without a card for more than 3 months.


    Forwarded to EVGA

    AMD Ryzen 9 7950X,  Corsair Mp600 Pro M.2, 32GB Corsair DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #10
    Zorel86
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    Re: 3090 KINGPIN RMA 2023/01/09 00:58:46 (permalink)
    Thanks for your help! I wrote to support again last week, but they still haven't responded.
    post edited by Zorel86 - 2023/01/09 00:59:50
    #11
    Zorel86
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    Re: 3090 KINGPIN RMA 2023/01/09 09:22:46 (permalink)
    It's very strange, but it seems the ice has been broken. I haven't received a response from support in a while, but today I received the email below.
    Shipped RMANUM XXXX
     
    Dear XXX
    EVGA has shipped your RMA. This is the information:
    XXX
    Shipped Date: 1/9/2023
    XXX
    XXX
     
    I really hope the card is on its way. :)
    #12
    demon09
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    Re: 3090 KINGPIN RMA 2023/01/09 22:54:02 (permalink)
    Zorel86
    It's very strange, but it seems the ice has been broken. I haven't received a response from support in a while, but today I received the email below.
    Shipped RMANUM XXXX
     
    Dear XXX
    EVGA has shipped your RMA. This is the information:
    XXX
    Shipped Date: 1/9/2023
    XXX
    XXX
     
    I really hope the card is on its way. :)


    WOOO this was starting to look pretty sad I am glad it looks like you are getting a replacment.
    #13
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