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Hot!3080 xc3 gaming black screen crash and fans maxed out

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daveH511
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2020/10/06 03:59:35 (permalink)
Hi.

So my 3080 xc3 gaming finally just arrived and got a good hour or so in to playing Control, then it crashed to a black screen and my monitors lost signal and the GFX cards fans were stuck on max speed. Audio still responds as normal. Then I have to turn the PC off by holding the power button.

Since then my PC has only lasted a few minutes before the same crash happens (even just sat on the desktop doing nothing) and I have to hold the power button down to switch the PC off.

So far I have tried;

reinstall drivers

unplugged all PSU cables and plugged them all back in again. (every single one).

swapped the two VGA power cables around, both on the GFX card side and PSU side.
 
checked all power connections and swapped power cable to socket.
 
 
Specs:

i5-8600k
 
16gb DDR4 RAM
 
EVGA 3080 xc3 gaing 10gb
 
EVGA Supernova G3 650w GOLD plus
 
MSI Optix mag 271CQR 
 
Viewsonic VG2401
 
I'm aware the PSU is slower than "recommended" 750w, so I figured I was running out of power - but the crashes are not happening when the max wattage is hit, it's crashing sometimes even at zero load. I have the 3080 plugged in with the two seperate PSU VGA cables (one 1x 6pin+2pin and one 2x 6pin+2pin ((with one unplugged))

Also tested my previous cards, EVGA GTX 970 & EVGA 1070ti and they are not having a problem, both using both PSU cables.
 
Anyone got any advice?

Thanks :)
#1

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    KickAssCop
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 04:10:49 (permalink)
    Quite possibly looks like the PSU issue. Also if fans are running at full speed then they may be consuming some additional power even without actual load on GPU. 
    My suggestion would be to try with a different PSU at least and rule it out before you go and do a windows reinstall etc. Also get at least a 850 or above this time.
     
    Without knowing actual details of error from logs etc., it is quite difficult to predict what has gone wrong.

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    #2
    daveH511
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 04:26:42 (permalink)
    Thanks for the reply!

    Ok, how do I copy the crash logs?

    Sorry I wasn't clear, the fans only run at full speed when the crash occurs, other than that they run as normal.

    I find it a bit strange that the PSU is the cause even though when the total power usage is barely anything it still crashes... hmm...
    #3
    daveH511
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 07:41:15 (permalink)
    so i went out and got an 850w evga supernova G3 and still the same problem
    #4
    Shadowedice
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 08:00:31 (permalink)
    Have you tried the Hotfix driver? It mentions specifically fixing issues of black screens with Adaptive Sync monitors.
    #5
    daveH511
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 08:54:16 (permalink)
    I've tried the Hotfix driver and still the same problem :(
     
    thanks for the suggestion though cos I did miss that!
    #6
    arestavo
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 09:16:48 (permalink)
    From what I found with Google-Fu, your monitor is a Freesync one? Are you forcing G-Sync on? If so turn it off and try without it. There have been a bunch of issues with the new 30 series and G-Sync compatible monitors that likely needs addressed with new drivers.

    If you have any overclocks on the CPU/RAM set it to default and test. The higher heat / power draw of the 3080 compared to a 1070 and 970 may be causing any overclocks on the edge of stability to become unstable.

    Last thing I can think of, take your GPU to a friend's or a computer repair shop and see if they have the same problem.

    And there's always EVGA tech support if you need to RMA: https://www.evga.com/about/contactus/

    You'll need to register your card first if you already haven't: https://www.evga.com/support/register.asp

    EVGA affiliate code: 9ZWDWFNW6A
    (Don't forget to upload your invoice or no credit is given!)
     
    FOLD ON
    #7
    daveH511
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 10:02:49 (permalink)
    Hey.

    I did have G-Sync forced when the first crash happened but it was my first thought to turn it off and I was still having problems after it was disabled.

    I don't have any overclocks.

    Nor friends or computer shops xD

    Thanks for your time, I'll see if I can't get a replacement sorted from the retailer. Huge bummer but ah well.
    #8
    Hendrickhere
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 10:34:20 (permalink)
    This happened with my 2080ti twice. I tried all that you did and nothing worked. I did two RMAs cause EVGA is awesome and on the second I upgraded to a EVGA SuperNOVA 750 G+, 80 Plus Gold 750W to be on the safe side. It's *probably* not your power supply but I'd try it out anyway.
    #9
    Sajin
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 12:36:10 (permalink)
    Sounds like you got a bad card imo.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #10
    Jack-Rabbit
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 12:44:12 (permalink)
    Did you try cleaning the drivers out first, to ensure there are no remnants left from previous drivers.  I think there is a DDU program to ensure they are fully removed.  Also might want to see if your antivirus is causing any problems.  Also make sure your BIOS is updated to the latest and you have the latest intel drivers installed.  Might also want to test only 1 screen at a time on different outputs of the GPU.
     
     
     
    https://www.wagnardsoft.c...ent/ddu-guide-tutorial


    #11
    mogrevg
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/06 13:07:51 (permalink)
    Before returning a Card ... check into Windows OS ... being on Version 2004 myself I can sing a song of disbelief as to how Windows has been lately.
    Blu Screen at start, in game, in browser, and crash in game, Black Screen (hang) ... on a PC (not just one PC) that has been stable (other than Windows BS) for a while now.
     
    Please note that it has been a minute since last post in Forum and Disregard listed Sys Spec.
    Current: RfiveE MB / i7 5820k / 48 GB Vengeance-2800 MHz 15-16-16-1T @ 2200 MHz / 950 NVMe @ 1/2 Gig / 980 ti HC >>> Windows 10 x64 Pro V2004 ...
     
    post edited by mogrevg - 2020/10/06 13:23:35

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    #12
    daveH511
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/07 04:07:30 (permalink)
    Jack-Rabbit
    Did you try cleaning the drivers out first, to ensure there are no remnants left from previous drivers.  I think there is a DDU program to ensure they are fully removed.  Also might want to see if your antivirus is causing any problems.  Also make sure your BIOS is updated to the latest and you have the latest intel drivers installed.  Might also want to test only 1 screen at a time on different outputs of the GPU.
     
     
     




    So I did follow your advice, and it worked for a whole 5 minutes! then the same, black screen, audio still working, GFX cards fans max speed, hold down power button like you're smothering it, have a tiny cry...

    We're getting somewhere! This was on the hotfix drivers. Honestly thought it was all fixed for a hot minute there :(


    I think it's a case of sending it back tbh. 
    #13
    Sixtus23
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/07 05:50:48 (permalink)
    Please check the windows event logs around the time of crash.
     
    And watch hwinfos readouts as well in a testrun (windowed mode).
    Things like temps, more fluctuations in the power rails as usual (IF you can discern that), max usages and such.
     
    The next tips are more of a hope than really necessary:
    Switch the cables IF you have spares . Just for the heck of it.
    Put the psu straight into a wall socket.
     
    Good Luck !
    post edited by Sixtus23 - 2020/10/07 06:09:12
    #14
    Predcaliber
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/07 06:08:38 (permalink)
    I hope you didnt receive a RMA card already after all the waiting..  It seems we are one of the few who did order a Black card. (still waiting for mine) Cant find a single soul who has ordered one strangely enough. 
    I am curious how you did uninstall/reinstall the new drivers?
    #15
    daveH511
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/07 07:42:33 (permalink)
    Sixtus23
    Please check the windows event logs around the time of crash.
     
    And watch hwinfos readouts as well in a testrun (windowed mode).
    Things like temps, more fluctuations in the power rails as usual (IF you can discern that), max usages and such.
     
    The next tips are more of a hope than really necessary:
    Switch the cables IF you have spares . Just for the heck of it.
    Put the psu straight into a wall socket.
     
    Good Luck !




    So here's an error that keeps popping up. happened every time it crashed yesterday as well.

    The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 6, Primary display device ID: NVIDIA GeForce RTX 3080) 



    here's the error after the above:


    Faulting application name: dwm.exe, version: 10.0.19041.508, time stamp: 0xcd97c98b
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.488, time stamp: 0x5b4a3325
    Exception code: 0xe0464645
    Fault offset: 0x000000000010b3cc
    Faulting process ID: 0x3ae0
    Faulting application start time: 0x01d69cb35928132b
    Faulting application path: C:\WINDOWS\system32\dwm.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report ID: 723af971-00c5-4875-b520-cdea56ac0dbe
    Faulting package full name:
    Faulting package-relative application ID:

    and 5 seconds later:


    Winlogon in session 1 (console) reuqested session stop using GPU, returned status STATUS_SUCCESS, with progress stage of successful

    I'm enjoying the error log typo (reuqested)

    and then it's the error I've been getting because of having to reset 


    (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.)


    also I ended up buying a better PSU (supernova G3 850w gold plus) and still have the same problem, all new cables.



    Predcaliber
    I hope you didnt receive a RMA card already after all the waiting..  It seems we are one of the few who did order a Black card. (still waiting for mine) Cant find a single soul who has ordered one strangely enough. 
    I am curious how you did uninstall/reinstall the new drivers?



    I followed the DDU guide on cleanly uninstalling the drivers, then installing the latest hotfix nvidia drivers
    post edited by daveH511 - 2020/10/07 07:49:49
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    daveH511
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/07 08:21:47 (permalink)
    it might be worth noting after this particular attempt, when restarting my PC the monitors got no signal whatsoever. Only started working again once I'd swapped back to my old card.
    #17
    pixelcowboy
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/07 08:42:00 (permalink)
    I've had 2 crashes to black screen on this card, but only on Jedi Fallen Order for some reason. I have a brand new rm850x from Corsair so I doubt that is it.
    #18
    KickAssCop
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/07 09:20:39 (permalink)
    Do you have a spare drive to install windows from scratch and try the card? Seems to me some conflict with previous drivers/cards you may have had. I was getting blue screens a lot also without reason and only way to avoid it was to reinstall Windows 2004 from scratch. May help.

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    #19
    TheGuz4L
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/07 09:32:00 (permalink)
    EVGA 1080 FTW had this black screen fans 100% issue at launch too.  We all had to RMA our cards to get the fix.  I hope this isnt a design flaw :(
    #20
    miguelabad
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/09 21:20:24 (permalink)
    You should all be pleasantly surprised this is not a typical "replace this hardware" issue. As the first, "KickAssCop" so quickly and irrationally (yet I'm sure well intentioned.) pointed towards.
     
    As of the time of writing this I've got a 1080Ti & 980. Prior to roughly ~3 NVidia drivers - everything was perfect. Solid in fact, for years. This includes having Windows 2004 Build. Yet, all of a sudden.. Black screens.. It flickers- then it's as though ALL GPUs disconnected themselves. Since even a preliminary 'check' by right clicking on the desktop will display the "NVIDIA control panel" option; except when this all happens it truly is as if (to the system that is) the cards do not exist. Launch Octane? No CUDA devices. 
     
    Therefore, RMAs- out of the question. Nonsensical in nature. I do have to share my condolences for the less technically savvy whom fell to such whims & found themselves wasting time because of the geniuses that recommended it.. See the first sentence as an example. Accountability & responsibility should be at the forefront of any IT/PC-related issues. That said- this is a forum, one where qualifications aren't necessary (nor the experience/intelligence) for submitting any 'solution'.
     
    Hours tinkering & I can say you can disable any OC, revert/disable G-sync, and you'll still encounter the issue. Because it's a driver problem, not a hardware one. I'll make a sacrifice and switch to the Studio drivers & report back any findings. That said, please- stop with the "PSU replacement/ GPU replacement/ Monitor RMA"- fluff. Because it's not that. 
    #21
    ballain
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/10/22 21:56:41 (permalink)
    Same problem here, was working fine before a few days ago. 
    My current card is not an EVGA (but it is a 3080) but I have the same problem, screens becomes black and computer still running, sound is ok. And the Dwm.exe error. 
     
    Seems like something is very wrong, Microsoft or NVidia better fix it soon because my computer has become almost not functionnal.
    I wouldn`t RMA the card you`il loose your time. 
     
    Seems like a driver issue, however rolling back drivers dont seem to work which is weird. 
    #22
    CorndogzRGud
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/11/05 11:59:03 (permalink)
    Had this exact problem on my 1660ti.  By any chance, do you have overlays turned on? (steam, discord, etc.?)  If so, turn them all off.  
    #23
    Sdla191
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/12/19 15:02:55 (permalink)
    daveH511
    Sixtus23
    Please check the windows event logs around the time of crash.
     
    And watch hwinfos readouts as well in a testrun (windowed mode).
    Things like temps, more fluctuations in the power rails as usual (IF you can discern that), max usages and such.
     
    The next tips are more of a hope than really necessary:
    Switch the cables IF you have spares . Just for the heck of it.
    Put the psu straight into a wall socket.
     
    Good Luck !




    So here's an error that keeps popping up. happened every time it crashed yesterday as well.

    The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 6, Primary display device ID: NVIDIA GeForce RTX 3080) 

    did you ever fix this issue? i'm getting the same exact issue now with the multipl dwm.exe errors followed by "Winlogon in session 1 (console) reuqested session stop using GPU" after multiple blinking black screens my PC would still work but the connection to the GPU is lost and i would need to restart the PC.
    #24
    gronkcrushr
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/12/20 01:19:17 (permalink)
    I RMA'd my card with the shop i bought it from two days after nonstop trouble shooting on this issue. None of the change power settings turn off g-sync re-install driver stuff worked so yeah i'd rather the shop test it first because it really is a headache. I should have it back within 2 more weeks hopefully and if they say they found nothing only then will i panic
    #25
    gronkcrushr
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/12/20 01:23:35 (permalink)
    Sdla191
    daveH511
    Sixtus23
    Please check the windows event logs around the time of crash.
     
    And watch hwinfos readouts as well in a testrun (windowed mode).
    Things like temps, more fluctuations in the power rails as usual (IF you can discern that), max usages and such.
     
    The next tips are more of a hope than really necessary:
    Switch the cables IF you have spares . Just for the heck of it.
    Put the psu straight into a wall socket.
     
    Good Luck !




    So here's an error that keeps popping up. happened every time it crashed yesterday as well.

    The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 6, Primary display device ID: NVIDIA GeForce RTX 3080) 

    did you ever fix this issue? i'm getting the same exact issue now with the multipl dwm.exe errors followed by "Winlogon in session 1 (console) reuqested session stop using GPU" after multiple blinking black screens my PC would still work but the connection to the GPU is lost and i would need to restart the PC.



    Did your computer run fine for a time before/until launching a game? My fresh build pc ran all afternoon with the 3080 installed downloading games etc off of a fresh install and new parts and as soon as i started (first game test) cyberpunk every game started to crash the system as well as chrome or youtube. I've scowered alot and only to see people who replaced their card get it working properly. EVGA told me it was a driver and bios issue from precision x1 but i can't be expected to turn my pc off and on infinitely testing different configs without possibly harming the card, as well as the fact that i had the latest updates before i was forced to send my card back to where i ordered it.
    #26
    Gogod2020
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/12/20 02:14:50 (permalink)
    As soon as I explained the same problem, I was given an RMA no questions asked. Had it been a software issue they would just release fixes why spend thousands of usd in RMAs and get all the bad publicity

    Intel Core 10700K, Z490 Aorus Elite AC v.1.0, GSkill 32GB 3000/CL14, EVGA 3080 FTW3 Ultra, Corsair HX1200, Dell S2721DGF, DRP4, Noctua AF14 Chromax, Be Quiet 500DX, Samsung NVME 970 Evo Plus 1TB, Samsung SATA 860 Evo 1TB
    #27
    lemmein
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/12/20 02:21:49 (permalink)
    Gogod2020
    As soon as I explained the same problem, I was given an RMA no questions asked. Had it been a software issue they would just release fixes why spend thousands of usd in RMAs and get all the bad publicity

    Can we not get anyone at EVGA to give any word on this at all? Why is there such a silence on this issue if it's this major. What's not being said and what's actually going on with all these GPUs.
    #28
    gronkcrushr
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2020/12/20 03:19:07 (permalink)
    lemmein
    Gogod2020
    As soon as I explained the same problem, I was given an RMA no questions asked. Had it been a software issue they would just release fixes why spend thousands of usd in RMAs and get all the bad publicity

    Can we not get anyone at EVGA to give any word on this at all? Why is there such a silence on this issue if it's this major. What's not being said and what's actually going on with all these GPUs.


    They told me it was a driver/bios issue lol and then asked to be updated with what the store i sent it to will say. If this had been a more publicized issue i very well say i'd have gone for a 3060ti to avoid all this headache and inability to use my very expensive product.
    #29
    geopis
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    Re: 3080 xc3 gaming black screen crash and fans maxed out 2021/01/21 00:51:45 (permalink)
    hello,the same problems for me
    I am having a very serious problem with the new evga 3080 xc3 ultra graphics card that I have
    4 days only. Before the evga 3080 xc3 ultra I had the gtx 1660ti without any problems for 2 months.
    Without changing my system, I uninstall the old old card drivers (1660ti) and install the evga 3080 xc3 ultra with the new 461.09 card drivers.
    My computer started to crash, at the start of the computer it remained on the black screen with the result that after 40 seconds it restarted on its own.
    Some when I started the computer slowly took out the asus rog icon and then when it finished booting the screen lost the signal and restarted on its own.
    Also sometimes after a successful start I had immediate terminations in the games leaving a message ERR_GFX_STATE: Game error.Please reboot and restart the game.
    After restarting the game again the same result.
    Then I checked my system. I reinstalled the graphics card and had the same errors. I tried a larger power supply abroad and again the same problems.
    He uninstalled the drivers and installed again from the beginning and I had the same problems again.
    In the end I tried to install the old graphics card and everything was fine.
    What could I do please ???????????
    My system: m / b asus rog strix b550-igaming, ram: 2x16gb trident z,
    m.2: samsung 970 pro 512gb and case nzxt h1with 2 psu 650 and 750watt.Never overcklocing.
     
     
     
    #30
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