ma171ac

Scarlet-Tech
Estimated.. doesnt meant exact. There is no telling what may have caused a delay.. heck, they added rgb to the sc2, when they initially said it was going to only have white lighting.

Jacob already stated that the SC2 cards have started shipping.

The frustration is the complete lack of communication about the delay.  For folks estimated shipping dates to still say 4/17 and the ridiculously vague answers from support on expectations we're just super frustrated.  There are folks who have their SC and SC2 cards already.  I just don't understand how that type of delay with absolutely no communication is considered proper behavior from a major gaming corporation.  
 
I work in Business Intelligence, the effort it would take to run through the pre-order database and find those that haven't shipped, haven't been charged and still say 4/17 then contact those owners with an apology email and update the 4/17 entry in the db would be absolutely minimal.  I wonder if they want my help?  Hell I'll VOLUNTEER my time to help your team do this.   I don't even work for the company but I'll be happy to point them in the right direction when it comes to letting their customers know about a delay.  
 

Estimated date of shipping, 17th of April. Some cards started shipping the 18th of April.

If you have been around EVGA for a while, as a customer, you would already know that they rarely, if ever, divulge information. If you want the most up to date information, contacting the support line will provide you with the same thing everyone else has. Is it fun? Nope.

For those saying they will jump ship because they arent getting info, other companies didnt need to install or test all of the extra parts and pieces, and they are using the same basic layout they always have, so that may be how they are able to push cards out quicker. If some cards didnt pass quality control and caused the delay, wouldnt you be happy to wait rsther than get a bad card? Heck, some bad cards will make it through, just because they fail after shipping.

Scarlet-Tech

ma171ac

Scarlet-Tech
Estimated.. doesnt meant exact. There is no telling what may have caused a delay.. heck, they added rgb to the sc2, when they initially said it was going to only have white lighting.

Jacob already stated that the SC2 cards have started shipping.

The frustration is the complete lack of communication about the delay.  For folks estimated shipping dates to still say 4/17 and the ridiculously vague answers from support on expectations we're just super frustrated.  There are folks who have their SC and SC2 cards already.  I just don't understand how that type of delay with absolutely no communication is considered proper behavior from a major gaming corporation.  
 
I work in Business Intelligence, the effort it would take to run through the pre-order database and find those that haven't shipped, haven't been charged and still say 4/17 then contact those owners with an apology email and update the 4/17 entry in the db would be absolutely minimal.  I wonder if they want my help?  Hell I'll VOLUNTEER my time to help your team do this.   I don't even work for the company but I'll be happy to point them in the right direction when it comes to letting their customers know about a delay.  
 

Estimated date of shipping, 17th of April. Some cards started shipping the 18th of April.

If you have been around EVGA for a while, as a customer, you would already know that they rarely, if ever, divulge information. If you want the most up to date information, contacting the support line will provide you with the same thing everyone else has. Is it fun? Nope.

For those saying they will jump ship because they arent getting info, other companies didnt need to install or test all of the extra parts and pieces, and they are using the same basic layout they always have, so that may be how they are able to push cards out quicker. If some cards didnt pass quality control and caused the delay, wouldnt you be happy to wait rsther than get a bad card? Heck, some bad cards will make it through, just because they fail after shipping.

So I guess evga is running into issues with the cards hence the  delay......

Scarlet-Tech

ma171ac

Scarlet-Tech
Estimated.. doesnt meant exact. There is no telling what may have caused a delay.. heck, they added rgb to the sc2, when they initially said it was going to only have white lighting.

Jacob already stated that the SC2 cards have started shipping.

The frustration is the complete lack of communication about the delay.  For folks estimated shipping dates to still say 4/17 and the ridiculously vague answers from support on expectations we're just super frustrated.  There are folks who have their SC and SC2 cards already.  I just don't understand how that type of delay with absolutely no communication is considered proper behavior from a major gaming corporation.  
 
I work in Business Intelligence, the effort it would take to run through the pre-order database and find those that haven't shipped, haven't been charged and still say 4/17 then contact those owners with an apology email and update the 4/17 entry in the db would be absolutely minimal.  I wonder if they want my help?  Hell I'll VOLUNTEER my time to help your team do this.   I don't even work for the company but I'll be happy to point them in the right direction when it comes to letting their customers know about a delay.  
 

Estimated date of shipping, 17th of April. Some cards started shipping the 18th of April.

If you have been around EVGA for a while, as a customer, you would already know that they rarely, if ever, divulge information. If you want the most up to date information, contacting the support line will provide you with the same thing everyone else has. Is it fun? Nope.

For those saying they will jump ship because they arent getting info, other companies didnt need to install or test all of the extra parts and pieces, and they are using the same basic layout they always have, so that may be how they are able to push cards out quicker. If some cards didnt pass quality control and caused the delay, wouldnt you be happy to wait rsther than get a bad card? Heck, some bad cards will make it through, just because they fail after shipping.

I have been a customer for ten years but this is the first pre order I have tried,  a top tier company could easily figure out when these things would ship and at least update it as the situation develops but they don't.  I'm not necessarily jumping ship because of this, they make good parts and stand by them, when they fail. So EVGA has become a company I have to put up with kind of like my wireless carrier. 
 
In my case it's about timing, if I don't get my card soon Ill cancel my preorder because mid may is boating season and that will take up all of my time until September whenI can resume my computer hobby.

Ok, enough is enough, cancelled order, ordered a Zotac through Newegg, will be here Friday...

Just for referencec, Newegg releases their SC2's on Monday. So I am assuming EVGA will also release theirs on Monday. Not sure why they just wont say that.
 

kraZ1e
Just for referencec, Newegg releases their SC2's on Monday. So I am assuming EVGA will also release theirs on Monday. Not sure why they just wont say that.
 

My understanding is that newegg got a shipment of SC2 cards and those who ordered through them will get them through newegg.  The schmucks like me that ordered directly from EVGA apparently will have to continue waiting or cancel and go with another manufacturer 

Finally it was My time to pay for the card :) so the card should be here next week sometime (sweden)

Alright, knowing EVGA hasn't reached out and our pre-orders mean little to them, I've gone forward with cancelling.  Anyone in the same boat who needs a shorter card (10.6") but wants the OC over reference model, look into the MSI 1080ti Sea Hawk X.   EVGA will basically release the same with their hybrid model but MSI beat them to market as did every other vender who doesn't care about 9 temperature sensors to tell them the exact same average temp.  Goodluck everyone!
 

(EU) Pre-ordered with Paypal and got the email to pay for it.

• Order Status: Waiting to Process

 
The confirmation page said it should take a day to process, so probably coming Monday or early next week.

DIGItonium
Keyword: ESTIMATED, not "guaranteed" ship date.
 
They've said it many times that they're processing orders in batches once supplies come in.  If you guys want to help, perhaps apply for seasonal position at EVGA to help with the workload or even fly overseas to give the manufacturing facilities a helping hand with production, quality assurance testing, packaging, and shipment to the US.
 
The reason why you guys don't hear much from them is because there's nothing new to talk about, and it's quite counter productive to drop what they're doing (process orders) and repeat the same answers to every nagging individual all day everyday.  Let them progress with their work.

We all know what ESTIMATED means, please.   I read that they were shipping in batches each day but I didn't read the post when they said it was because it's all they reciev each day or that it was due to quality control.  EVGA has been doing this for a long time and it's on them to staff properly, if they got slammed with some unknown circumstance I haven't read it. 
 
I may have missed the post, could you link it?

If I had known there would be this little communication about what to expect and no updates. I would have never pre ordered. Depending on how long it takes then to process this when Newegg already has cards.. This may be my last EVGA purchase.

Got my card, it will be there when I get home from work.  Upgrading from a EVGA GTX 670 is quite a big jump for me, really excited...till I realize that I have work again tomorrow lol

Patience is a virtue.

DukeCLR
So are Diligence https://en.wikipedia.org/wiki/Diligence


 
And Humility  https://en.wikipedia.org/wiki/Diligence
 
 

You linked Diligence twice... lol

DukeCLR
Fixed. Thanks.

:-) good deal.