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Answered1080ti FTW3 RMA 2nd Defective card. Solved (Tim Replaced)

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iRAG_
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2019/11/11 09:00:17 (permalink)
Hi to whom this may concern. This is the 2nd replacement card I have had from RMA and it does not work. After 5 minutes of game play the screen starts to artifact then crashes and closes the game. I have tested this in two systems both intel 8th gen i5 8500 and 9th gen i7 9700k. I have used ddu and also tried a clean install of windows 10. I have included a video I have uploaded to youtube so you can see first hand the issue that is occurring.
 
https:    //www.youtube.com/    watch?v=    YQmIPpvOGNc
 
I have posted this here for help as I'm hoping to get faster replies here then via the support ticket page. The RMA on the second card that way took longer then it should as I was only getting 1 reply every 1-2 days if I was lucky.  
​
Thanks in advance any and all help appreciated.
Regards L.Graham
 
 
Edit: Well I tried to included a link to the video but it keeps removing itself  :O 
 

 
 
edit insert YouTube by Cool GTX
 
post edited by iRAG_ - 2019/11/12 09:39:36
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    bigcee
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/11 09:13:02 (permalink)
    What are the system specs? Is the car set at stock settings?
    All bios and drivers and such up to date?


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    iRAG_
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/11 09:53:42 (permalink)
    System is up to date and card has been tested with the 2 processors listed above on z390 and h310 motherboards. This issue only happens when the card is over 60Hz. This is the second replacement card I have received that doesn't work as intended at higher refresh rates, which leads me to believe cards are only tested at 60Hz when the are repaired.
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    HeavyHemi
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/11 12:32:42 (permalink)
    iRAG_
    System is up to date and card has been tested with the 2 processors listed above on z390 and h310 motherboards. This issue only happens when the card is over 60Hz. This is the second replacement card I have received that doesn't work as intended at higher refresh rates, which leads me to believe cards are only tested at 60Hz when the are repaired.




    It's not likely you will get any action today on a Holiday and of course, they will not do a thing via the forum, you still have to deal via phone or email. If you have tested the GPU in an entirely different system and it has the same issues, you need go no further. The GPU is defective and needs an RMA. This is not uncommon for the overclocked FTW cards to get a bad RMA. I've seen it several times.  In the meantime if you want to get your game on while you deal with EVGA, if you set the 'Debug Mode' in the Nvidia Control Panel  it's under 'Help' on the main menu, that will cause your GPU to run a stock vanilla boost clocks until you either uncheck it or reboot. That may allow you to play without crashing. Not a solution of course, but a work around until you it replaced.

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    iRAG_
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/11 20:16:07 (permalink)
     
    Thank you for this will try it shortly. I wasn't aware Yesterday/today was a holiday
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    AHowes
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 06:25:55 (permalink)
    Try a different monitor cable. Maybe your monitor cable cant support the bandwidth over 60hz or is damaged.

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    Cool GTX
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 06:37:24 (permalink)
    YouTube Fixed for OP
     
    Dang, sorry your have a rough time with this
     
    Tested in 2 separate PCs ---> What PSU do they have ?
     
    What Monitor & Setting are you using ?
     
    Is the monitor OC ?
     
    Does Mfg have a firmware patch for your monitor ?
     
    What have you changed from Default settings in Nvidia Control Panel ?
     
     
    Run Time Spy to test the GPU .... games are sometimes buggy - besides benchmark software is repeatable

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    iRAG_
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 06:40:21 (permalink)
    AHowes
    Try a different monitor cable. Maybe your monitor cable cant support the bandwidth over 60hz or is damaged.



    Thanks, I tried this already as I thought this too. 
    Heavyhemi's work around kinda of works but there is alot of stutter when the cards in debug mode. 
    Spoke to evga today and they are winning to pay shipping this time round after I paid for the last two. Was kind of hoping that I'd be one of the lucky customers that gets upgraded to courtesy cross shipping as it's been around a month now since my original 1080ti broke and I got in touch with evga. 
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    iRAG_
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 06:48:29 (permalink)
    Cool GTX
    YouTube Fixed for OP
     
    Tested in 2 seperat PCs ---> What PSU do they have ?
     
     
    Run Time Spy to test the GPU .... games are sometimes buggy - besides benchmark software is repeatable




    Thank you for fixing youtube link <3
     
    Power Supplys:
    Evga 750w super nova G2,
    Evga 650w Supernova 
     
    The monitor is: Acer Predator Z271U 165Hz VA Curved
    I haven't changed any settings in nvidia control panel
    This happens when the monitor is in OC @ 165Hz and at Stock 144Hz, happens anything over 60Hz. 
     
    Timespy shuts on graphics test 1 as you get to the glass cabinet. I get random shiny artifacts almost like a diamond glistening usually Red, green or cerise pink in color. If debug mode is enable it will run but is very choppy compared to normal. 
    If you use the card at 60Hz other then looking like a slideshow its fine. Its like it only becomes a problem once the gpu usage is high. It will just freeze and close the application.
     
    post edited by iRAG_ - 2019/11/12 06:58:20
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    Cool GTX
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 06:56:27 (permalink) ☼ Best Answerby iRAG_ 2019/11/12 07:51:33
    What are the Temps ?   Room, CPU, GPU & RAM
     
    It might be quicker than a RMA .... If it just needs the TIM changed - that is why I'm asking about the Temps
     
    If the need for DeBug is Only because of high temps

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    iRAG_
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 07:17:07 (permalink)
    Cool GTX
    What are the Temps ?   Room, CPU, GPU & RAM
     
    It might be quicker than a RMA .... If it just needs the TIM changed - that is why I'm asking about the Temps
     
    If the need for DeBug is Only because of high temps


    You might just be on to something. You saying that made me run a 3D mark test with fans on full at 165Hz and it didn't crash. 

     
    Maybe I was naive to think a card shipped straight from the German refurb factory would have thermal paste. Will take it apart and check now. I'll report back with results.
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 07:25:04 (permalink)
    It happens - where the Complete GPU die does not get covered ... even happened to one of my Nvidia Titan X pascals
     
    The "refurb" does not always mean it was disassembled - at least that is My understanding - it means Testing
     
    I'll look for your Update later
     
    GL

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    iRAG_
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 07:54:48 (permalink)
    Cool GTX
    What are the Temps ?   Room, CPU, GPU & RAM
     
    It might be quicker than a RMA .... If it just needs the TIM changed - that is why I'm asking about the Temps
     
    If the need for DeBug is Only because of high temps


     
    You were bang on with that. Tim did not seem fresh, and you can clearly see the top wasn't covered entirely. I honesty thought thermal paste was the last thing it could be. In my head all cards were stripped down and rebuilt. Thank you

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    Cool GTX
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 08:01:10 (permalink)
    Happy to Help
     
    Yep, -- lots of TIM but not in the Right places
     
    That is Why I prefer the Spread Method of TIM on a GPU -- it takes a little practice, but the Results are Always Good
     
    I look forward to an Update after you get it all back together
     
    Game ON

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    iRAG_
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 08:22:45 (permalink)
    Cool GTX
    Happy to Help
     
    Yep, -- lots of TIM but not in the Right places
     
    That is Why I prefer the Spread Method of TIM on a GPU -- it takes a little practice, but the Results are Always Good
     
    I look forward to an Update after you get it all back together
     
    Game ON


    Back together passed 3d mark and 20mins of Gameplay. No issues anymore. Thanks again. Prefer the spread method myself on gpu's also guarantees complete coverage.
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    Cool GTX
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 08:27:38 (permalink)
    iRAG_
    Cool GTX
    Happy to Help
     
    Yep, -- lots of TIM but not in the Right places
     
    That is Why I prefer the Spread Method of TIM on a GPU -- it takes a little practice, but the Results are Always Good
     
    I look forward to an Update after you get it all back together
     
    Game ON


    Back together passed 3d mark and 20mins of Gameplay. No issues anymore. Thanks again. Prefer the spread method myself on gpu's also guarantees complete coverage.


     
     
     
    You Can Cancel Your RMA 
     
    Now that your Card is sorted
     
    You have the Option to edit the Title "Resolved" or "replaced TIM" --> what ever you may want to do

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    HeavyHemi
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/12 23:11:05 (permalink)
    iRAG_
    Cool GTX
    Happy to Help
     
    Yep, -- lots of TIM but not in the Right places
     
    That is Why I prefer the Spread Method of TIM on a GPU -- it takes a little practice, but the Results are Always Good
     
    I look forward to an Update after you get it all back together
     
    Game ON


    Back together passed 3d mark and 20mins of Gameplay. No issues anymore. Thanks again. Prefer the spread method myself on gpu's also guarantees complete coverage.




    One thing you not yet answered. What were your load temps?  I'd like to know this because your resolution of changing the TIM is a outlier. File it away in the memory banks.

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    iRAG_
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/13 01:03:32 (permalink)
    HeavyHemi
    iRAG_
    Cool GTX
    Happy to Help
     
    Yep, -- lots of TIM but not in the Right places
     
    That is Why I prefer the Spread Method of TIM on a GPU -- it takes a little practice, but the Results are Always Good
     
    I look forward to an Update after you get it all back together
     
    Game ON


    Back together passed 3d mark and 20mins of Gameplay. No issues anymore. Thanks again. Prefer the spread method myself on gpu's also guarantees complete coverage.




    One thing you not yet answered. What were your load temps?  I'd like to know this because your resolution of changing the TIM is a outlier. File it away in the memory banks.


     Before changing the tim highest reading as of EVGA precision monitor was 66c. This is why I didn't think it would have been the tim. I mean 66c to me is not a high temp for 1440p 165Hz Ultra settings gaming. I've been building pc for around 10 years now never seen this issue in this way before. The card wasn't even throttling it maintained a steady 1949 boost until the application closed. But looking at the way the tim was on the die makes me believe that even tho the reading was acceptable part of the die was more then likely operating much hotter then the actually reading. That's the only sense I can make of it.
    post edited by iRAG_ - 2019/11/13 01:05:56
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    Cool GTX
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/13 02:49:11 (permalink)
    iRAG_
     But looking at the way the tim was on the die makes me believe that even tho the reading was acceptable part of the die was more then likely operating much hotter then the actually reading. That's the only sense I can make of it.




    This

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    HeavyHemi
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/13 12:04:19 (permalink)
    iRAG_
    HeavyHemi
    iRAG_
    Cool GTX
    Happy to Help
     
    Yep, -- lots of TIM but not in the Right places
     
    That is Why I prefer the Spread Method of TIM on a GPU -- it takes a little practice, but the Results are Always Good
     
    I look forward to an Update after you get it all back together
     
    Game ON


    Back together passed 3d mark and 20mins of Gameplay. No issues anymore. Thanks again. Prefer the spread method myself on gpu's also guarantees complete coverage.




    One thing you not yet answered. What were your load temps?  I'd like to know this because your resolution of changing the TIM is a outlier. File it away in the memory banks.


    Before changing the tim highest reading as of EVGA precision monitor was 66c. This is why I didn't think it would have been the tim. I mean 66c to me is not a high temp for 1440p 165Hz Ultra settings gaming. I've been building pc for around 10 years now never seen this issue in this way before. The card wasn't even throttling it maintained a steady 1949 boost until the application closed. But looking at the way the tim was on the die makes me believe that even tho the reading was acceptable part of the die was more then likely operating much hotter then the actually reading. That's the only sense I can make of it.




    Yes, that makes sense as mid 60's is perfectly acceptable and the temp sensor on the die of course only measures where it is located. So that is entirely possible. I'd say the indicator was a small but consistent rise in temp, in idle and load. But that's kinda hard to tease out. Thanks for answering.

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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/24 12:18:49 (permalink)
    Just an update on this. Sold my gpu last weekend as I got a great deal on a watercooled gpu. This evening the guy I sold it to contacted me saying the gpu is having issues displaying......
    Turns out the gpu has died. I feel so bad I'm helping the guy this moment sign up so he can RMA this RMA. Said he was downloading a game fans span up to high rpm's and the display went black. Works fine via onboard. The gpu is no longer even displaying in device manager.  
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/25 03:39:39 (permalink)
    FTW 
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    Cool GTX
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/25 06:20:19 (permalink)
    iRAG_
    Just an update on this. Sold my gpu last weekend as I got a great deal on a watercooled gpu. This evening the guy I sold it to contacted me saying the gpu is having issues displaying......
    Turns out the gpu has died. I feel so bad I'm helping the guy this moment sign up so he can RMA this RMA. Said he was downloading a game fans span up to high rpm's and the display went black. Works fine via onboard. The gpu is no longer even displaying in device manager.  


     
     
    Dang,
     
    Thanks for the update --> those are different symptoms than you had
     
    How long did you run the card & where you gaming or benchmarking - before you Sold it

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    HeavyHemi
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    Re: 1080ti FTW3 RMA 2nd Defective card. 2019/11/25 14:22:56 (permalink)
    Cool GTX
    iRAG_
    Just an update on this. Sold my gpu last weekend as I got a great deal on a watercooled gpu. This evening the guy I sold it to contacted me saying the gpu is having issues displaying......
    Turns out the gpu has died. I feel so bad I'm helping the guy this moment sign up so he can RMA this RMA. Said he was downloading a game fans span up to high rpm's and the display went black. Works fine via onboard. The gpu is no longer even displaying in device manager.  


     
     
    Dang,
     
    Thanks for the update --> those are different symptoms than you had
     
    How long did you run the card & where you gaming or benchmarking - before you Sold it




    Nah, similar symptoms. "How long did you run the card & where you gaming or benchmarking - before you Sold it"
    Read the thread, he's had it awhile and did the troubleshooting.
    Likely due to something as insignificant as a slightly lower supply voltage from the PSU. It's nice he's helping out with the RMA. I never would have sold it, or if I had, It would have been as a defective GPU for parts.
    post edited by HeavyHemi - 2019/11/25 14:25:03

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