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Hot!1080Ti RMA

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Tephnos
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2019/01/26 17:45:49 (permalink)
So, already gone and posted a ticket about it for now, but...
 
In short, bought the card at the end of Oct. before the stocks disappeared. Built the machine it was in, and it worked fine. Didn't see anything wrong with it, but I also didn't start gaming either so it mostly sat at idle with the fans off.
 
After trying to stress some CPU clocks which brought the fans on for a few hours, one of them has a pretty erratic low pitch squeal-like noise at loads. From looking it up, it seems like the bearings are shot. I tried pushing the fan back in to reset the bearings but of course my luck would never allow that to serve as a fix.
 
So now, I have two concerns. One of them is that because the stock of 1080Ti's are gone from retail, I'll just end up with a random refurb off the shelf. Perhaps I'm being unreasonable, but I feel for a card that's a couple of months old and only actually used intensively for a few hours, a refurb that's been used for who knows many hours is a bit of a slap. That, coupled with the fact I always baby my stuff and leave it absolutely flawless, just to get someone's dinged up and crappily cared for old card. I dunno man, that just really rubs me the wrong way. I'd accept it for a card a year+ old, but this new at full price? Bleh.
 
Second concern would be if they had no stock at all and bumped me up to a 2080... they call it equivalent performance, but it also has 3GB less of VRAM, which is a direct downgrade to me because I actually need that VRAM (modding and such). And of course, I can't step up to a 2080Ti because I'm literally *one day* past the period for that. Jesus.
 
Feels like I'm not going to be pleased either way, which sucks. I realise I should've hammered this card when I got it but since it worked just fine and booting up the fans didn't make any weird noises I didn't think about it until it finally happened.
post edited by Tephnos - 2019/01/26 17:51:12
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    EVGATech_JacobB
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    Re: 1080Ti RMA 2019/01/26 17:50:16 (permalink)
    Cards that fail within 30 days are replaced with a new in box unit if available. Outside of this, the card will be replaced with a recertified unit. All cards are tested prior to leaving our facility.
     
    As we will always try and replace your unit with the same part number, in the event it is unavailable, we would provide a replacement of equal or greater performance. We do not know the exact replacement as it depends on stock levels and nothing is final until the replacement leaves our facility.
     
    -Jacob B.
     
    EDIT: I also went ahead and replied to your ticket! :)
    post edited by EVGATech_JacobB - 2019/01/26 17:54:18

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    #2
    Tephnos
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    Re: 1080Ti RMA 2019/01/26 17:53:03 (permalink)
    Yeah, that's what I figured. Since it's past 30 days I'm forced to take someone's dinged up recertified unit. It just bugs me because they're always scratched up (had a 1070 back in the day that the memory glitched out on, got a refurb that was scratched up but since it was quite an older card I accepted that) and I'm incredibly OCD about that stuff, making sure my own ones are absolutely flawless.
     
    I realise I'm probably just going to be told to pound sand at that, but I'm just frustrated really since I had to recently deal with my mobo dying and now this happens.
    #3
    EVGATech_JacobB
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    Re: 1080Ti RMA 2019/01/26 17:57:57 (permalink)
    Tephnos
    Yeah, that's what I figured. Since it's past 30 days I'm forced to take someone's dinged up recertified unit. It just bugs me because they're always scratched up (had a 1070 back in the day that the memory glitched out on, got a refurb that was scratched up but since it was quite an older card I accepted that) and I'm incredibly OCD about that stuff, making sure my own ones are absolutely flawless.
     
    I realise I'm probably just going to be told to pound sand at that, but I'm just frustrated really since I had to recently deal with my mobo dying and now this happens.


    Replacement cards do not necessarily have scratches on them. Most of the time, replacements are sent out in near perfect condition. If you have any issues with the replacement unit, just simply get in contact with us. We are here to do what we can, and to help! :)
     
    -Jacob B

    My System Build - Lian Li O-11 Dynamic case
    Always improving. As of 02/09/19 these are my best Benchmarks: Time Spy | Time Spy Extreme | Fire Strike Extreme
    MSI X299 Gaming M7 ACK | i7-7820X @4.78 GHz - 1.245v | 2x EVGA GTX 1080Ti FTW3 | G.Skill TridentZ RGB 32GB (4x8GB) @3866 MHz | Corsair AX1200i
     
    If you have any questions, please feel free to contact us via email or by phone at 1.888.881.3842. Our customer support office is open 24 hours a day, 7 days week.
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    #4
    Tephnos
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    Re: 1080Ti RMA 2019/01/26 18:54:27 (permalink)
    Alright, have replied to the ticket for now.
    #5
    Tephnos
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    Re: 1080Ti RMA 2019/01/26 21:56:05 (permalink)
    Well, still can't say I'm satisfied.
     
    I asked what would happen in the event there were no 1080Ti's left in stock. Got the vague answer of 'equal or better replacement' (that is, 0% chance of getting a 2080Ti, so it would be a 2080). I mentioned the lesser vram in the 2080 would be a downgrade for my usage since one of my reasons for getting the 1080Ti was the 11GB vram but clearly that is a pound sand problem if it happens. Rolling the dice on this one.
     
    Asked if it would be possible to make an exception in the step-up program and allow me just to upgrade to the 2080Ti given that my card went faulty one day after the eligibility period. 'No exceptions'. Welp - pound sand again.
     
    Ultimately feeling pretty meh. I always heard EVGA went above and beyond (and that's why I always bought EVGA cards) but it all honestly feels very procedural and to the letter 'too bad' thus far.
    post edited by Tephnos - 2019/01/26 22:00:41
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    EVGATech_ErinW
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    Re: 1080Ti RMA 2019/01/26 22:39:47 (permalink)
    It states "equal or better performance". Even with the reduced VRAM, the 2080 will beat the 1080ti. 
     
    We won't know what card you get until the RMA department chooses it. 
     
    There are no exceptions to the step-up program. If you miss your entry window by one minute, you can't enter the step-up queue. 
    #7
    Tephnos
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    Re: 1080Ti RMA 2019/01/26 22:45:40 (permalink)
    You're basically regurgitating what the ticket response said, yes.
     
    Your metrics for performance do not match mine. Reduced vram is reduced vram, full stop. If I buy a card specifically for the extra vram and get one with less, that is worse performance in my particular application (such as heavy modding).
     
    So yeah... original post stands. No exceptions, pound sand. Ultimately feeling very disappointed. I'd have had a better result had I just bought any brand GPU off of Amazon and got a replacement through them (or a full refund so I could've stepped up myself). Unfortunately I didn't because I implicitly had prior trust with EVGA.
    post edited by Tephnos - 2019/01/26 22:49:06
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    EVGATech_ErinW
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    Re: 1080Ti RMA 2019/01/26 23:04:58 (permalink)
    In all likelihood, you would receive a card of the same model. Even if there's no stock of the cards for sale, that doesn't mean that we're completely out of cards for RMA replacement. 
    #9
    Tephnos
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    Re: 1080Ti RMA 2019/01/27 06:12:48 (permalink)
    Perhaps you're right. However, the fact I'm playing it entirely on a dice roll and if I roll the D1 I'm left with a 'well, too bad for you' situation means that even if I roll luckily, I'm going to leave this situation with a very sour taste in my mouth now because it feels like the EVGA rma process is now no different from any other manufacturer - sticking to the paper policy no matter what. It's just not the EVGA of the stories I'd known of before, and to me that's a shame because in future I may as well as just pick a retailer who will have my back and just go for the cards with the beefiest coolers.
     
     
    #10
    davevt31
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    Re: 1080Ti RMA 2019/01/27 10:34:32 (permalink)
    Tephnos, you will get a card that performs just as good if not better than the card you are sending in.  Any other vendor is going to do the same thing.


     

    #11
    Tephnos
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    Re: 1080Ti RMA 2019/01/27 12:16:49 (permalink)
    davevt31
    Tephnos, you will get a card that performs just as good if not better than the card you are sending in.  Any other vendor is going to do the same thing.




    Are you even reading what I'm saying? A 2080 will not perform as good in the applications I bought the card for - it just won't. So by the 'book' it might be fine in applications that don't saturate vram, but I'm still going to be left disappointed in the end. That is why I asked if I could just got for a step up instead to avoid this problem, but I'm brick walled there too.
     
    And yes, I realise it would be the same deal with any other vendor. Does that make it any less disappointing? Nope. EVGA is supposed to be legendary for service, but seems they're now just the same as 'any other vendor'. I always bought EVGA because I'd hoped in exactly this kind of situation they'd have my back with a solution no other vendor would bother with... but yeah, that's a nope. Not much point in buying an EVGA card in future for the service for me personally with that, may as well as just go for the ones with the best cooling.
    post edited by Tephnos - 2019/01/27 12:21:24
    #12
    JalenJade
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    Re: 1080Ti RMA 2019/01/27 21:20:03 (permalink)
    The summary of this thread appears to be “I want exceptions to things that haven’t happened yet and because they haven’t happened you all suck and I’m taking my ball and going to another field.” How about you see what happens and then talk to EVGA if things aren’t to your satisfaction rather than trying to get people to predict the future?
    #13
    Tephnos
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    Re: 1080Ti RMA 2019/01/27 21:30:47 (permalink)
    I figured someone would respond like that.
     
    Let me try and break down my perspective here for you:
     
    I've submitted a ticket, and the response was pretty much this: RMA the card, and play a dice roll because we have no idea if you will get a 1080Ti or a 2080 back. By the book and their policies, this is perfectly rational and expected and for most users this is fine. When I bought the 1080Ti with one of the main reasons being the higher vram capability, a 2080 will be a downgrade in my situation.
     
    To avoid playing a dice roll, I asked if I could just pay the difference and have an exception (due to the unique circumstances and the timing of it) to be bumped up to a 2080ti. Answer was immediate no, never.
     
    What is most likely going to happen is I'll get a 1080Ti back. 'So why are you still unhappy?' That's simple - the fact I have to play a dice roll in the first place and suck it up if they only have 2080's left to give me. Even if the RMA process works out in my favour the simple fact I have to go through that chance and hope for the best will leave me disappointed even if it works out for me.
     
    This thread is mostly just for me to lay out why I'm disappointed in EVGA because I'd always heard they used to bend over backward for things like this, and not just follow a rote policy on a sheet of paper, never deviating from it. If anyone else happens to come across this and benefits from reading it (such as thinking about buying an EVGA card for the service but realising that it may be not what they expect at all because its mostly the same as any other vendor apparently), then the thread has served its purpose.
     
    Being happy at customer service because I won a dice roll just isn't gonna happen.
    post edited by Tephnos - 2019/01/27 21:33:07
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    EVGATech_JacobB
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    Re: 1080Ti RMA 2019/01/28 11:19:29 (permalink)
    Tephnos
    I figured someone would respond like that.
     
    Let me try and break down my perspective here for you:
     
    I've submitted a ticket, and the response was pretty much this: RMA the card, and play a dice roll because we have no idea if you will get a 1080Ti or a 2080 back. By the book and their policies, this is perfectly rational and expected and for most users this is fine. When I bought the 1080Ti with one of the main reasons being the higher vram capability, a 2080 will be a downgrade in my situation.
     
    To avoid playing a dice roll, I asked if I could just pay the difference and have an exception (due to the unique circumstances and the timing of it) to be bumped up to a 2080ti. Answer was immediate no, never.
     
    What is most likely going to happen is I'll get a 1080Ti back. 'So why are you still unhappy?' That's simple - the fact I have to play a dice roll in the first place and suck it up if they only have 2080's left to give me. Even if the RMA process works out in my favour the simple fact I have to go through that chance and hope for the best will leave me disappointed even if it works out for me.
     
    This thread is mostly just for me to lay out why I'm disappointed in EVGA because I'd always heard they used to bend over backward for things like this, and not just follow a rote policy on a sheet of paper, never deviating from it. If anyone else happens to come across this and benefits from reading it (such as thinking about buying an EVGA card for the service but realising that it may be not what they expect at all because its mostly the same as any other vendor apparently), then the thread has served its purpose.
     
    Being happy at customer service because I won a dice roll just isn't gonna happen.


    Hello,
     
    I understand that you are concerned about the replacement that could possibly be sent out to you. I will be reaching out to our EU team to see if there is anything we can do, but I cannot make any guarantees for you.
     
    -Jacob B.

    My System Build - Lian Li O-11 Dynamic case
    Always improving. As of 02/09/19 these are my best Benchmarks: Time Spy | Time Spy Extreme | Fire Strike Extreme
    MSI X299 Gaming M7 ACK | i7-7820X @4.78 GHz - 1.245v | 2x EVGA GTX 1080Ti FTW3 | G.Skill TridentZ RGB 32GB (4x8GB) @3866 MHz | Corsair AX1200i
     
    If you have any questions, please feel free to contact us via email or by phone at 1.888.881.3842. Our customer support office is open 24 hours a day, 7 days week.
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    #15
    Tephnos
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    Re: 1080Ti RMA 2019/01/28 13:30:43 (permalink)
    Thanks, that would be helpful.
     
    I've done some more research on the issue itself and discovered that the fans in these coolers are very easy to remove, so I could keep the shroud as well; all I'd need to do is replace the defective fan.
     
    Would EVGA be adverse to me just popping in the 2080 fans if that's all I can get? I realise their design is different but the sizes should be the same, no?
    #16
    EVGATech_JeffP
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    Re: 1080Ti RMA 2019/01/28 21:48:24 (permalink)
    Tephnos
     
    Would EVGA be adverse to me just popping in the 2080 fans if that's all I can get? I realise their design is different but the sizes should be the same, no?


    This would not be possible, 2080 fans are redesigned and work different from 10 series card fans. The direction of the fan spin alone could cause heat to build up on the card due to trapped air between the fans. 

    Everything is security. 
    #17
    Tephnos
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    Re: 1080Ti RMA 2019/01/28 21:53:30 (permalink)
    Guess we're back to square one then if there's no 1080Ti's in stock. We'll just have to see what JacoB can find out.
    #18
    EVGATech_MarkusK
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    Re: 1080Ti RMA 2019/01/29 00:04:56 (permalink)
    Hi,
     
    in case of any RMA, we could replace your product within the same model, so it´s on stock for sure - optional you could also handle RMA within your place of purchase,
     
    Please get in contact with us back to your open Support Ticket,
     
    Markus
    #19
    Tephnos
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    Re: 1080Ti RMA 2019/01/29 10:17:00 (permalink)
    Saw the reply, and have done so.
    #20
    Tephnos
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    Re: 1080Ti RMA 2019/01/30 12:05:32 (permalink)
    Will leave a progress update for anyone coming across the thread.
     
    Currently, they're asking the EU warehouse if it is possible to ship just the cooler to me for a swap so that I don't have to go through a £700 holding charge just for a bit of metal. Hopefully that works out.
    #21
    black02ss
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    Re: 1080Ti RMA 2019/02/09 00:13:56 (permalink)
    I just had to RMA my 1080 ti. They sent me a 2080 XC. Same as you, I don't feel 3gb less of memory is an equal replacement. Not to mention it runs hot when there is a heavy load.
    #22
    MyKnock
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    Re: 1080Ti RMA 2019/02/12 03:57:51 (permalink)
    Lol.. If my RMA is approved i will be more than happy to receive 2080... But i know my luck and it will be 1080ti..
    #23
    bigtimeraidersfan
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    Re: 1080Ti RMA 2019/04/10 21:44:45 (permalink)
    I just sent my 1080Ti FTW3 in for RMA, and I will be very upset If I do not receive a FTW3 model back of whatever card they send me, let alone if the card is not a Ti Card.  To me equivalent means the grade of card, I purchased a Ti model therefore to get an equivalent card in return it should be a Ti FTW3 regardless of 10 series or 20 series 
    #24
    Demicore
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    Re: 1080Ti RMA 2019/04/19 14:09:29 (permalink)
    I sincerely hope there will be a happy resolution to your predicament OP. As someone who is also obsessive about the good psysical condition of my parts, I empathize with your situation.

    I don't understand those who are criticizing you here. You have explained your case calmly and meticulously, and from the manufacturer's point of view it seems a no-brainer that they must find a way for you to have an 11gb ram gpu in mint conditions (either 1080ti or step-up 2080ti) to keep you happy.

    Please do keep us informed.
    #25
    Rexxcastle
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    Re: 1080Ti RMA 2019/04/23 21:40:57 (permalink)
    Any update on this as I am in the process of Trying to get an RMA for my 1080TI FTW 3 due to SEVERE overheating issues as of late.  I have seen enough data/testing/benchmarks to know that them handing me a 2080 is downgrading me from what I own now.
    post edited by Rexxcastle - 2019/04/23 21:46:40
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    NbK86
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    Re: 1080Ti RMA 2019/05/10 03:33:26 (permalink)
    Just saw this as i  started on a RMA on my 1080ti FTW hybrid (Over heating) =( . 
     
    Did any one have any updates for this one ?
    Just would like to understand what option would they provide ( if any).
    Would I still get a water cooled unit and FTW edition( with FTW being better power performance) ?

    What did happen with the VRAM difference ( being on 4 k gaming this kinda help out) ?
    post edited by NbK86 - 2019/05/10 03:43:04
    #27
    EVGATech_DanielM
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    Re: 1080Ti RMA 2019/05/10 14:45:11 (permalink)
    Hello NbK86, we would suggest you start your own thread with questions regarding the RMA process as his results may be different than yours or reaching out to us directly. 

     
     
     
    -Daniel_EVGA
    #28
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