It all depends on the availability of stock at the RMA Facility. If there is more 1080ti SC2's, you will receive the same model card back.  
 
The light issue doesn't seem to be too extreme, but typically it just means the small diffusion plate that distributes the light from the LED's is probably offset just a little.  Usually that means that one LED is closer to the see through portion than the other LED, or possibly that one LED is not as bright overall. 

If we do not have it in stock, we will replace it with one of equal performance. More than likely, we should have another SC2 to send however. Keep us updated when you receive your replacement. 

Typically, the unit could have arrived due to your tracking information but could be checked in later in the day then begins the 1-3 business day processing time.
 
I have seen RMAs go out the same day they are received but that is not always the case

I am now seeing you are in the UK and I do apologize, I was referring to US RMA. I can send an email over for you to see if I can get a better update then reach out to you via email. 

No updates today so far for now its a F5 day 

I will be contacting you with some more information. 
 

Just a little update My RMA was received and they sent out a replacement today.

That aside I must admit i am pretty angry, when I first called I was mislead on the phone the agent told me my RMA would be processed the Next day turned out it would be 5 days due to the stock take which the agent failed to inform me about before telling me it would be done next day.

I called again 3 days into the 5 day wait and I spoke to a agent who was nice and helpful they said sorry for the previous agents mistakes and they told me on the phone as a sorry I would be upgraded to a RTX 2080 XC ultra, being told that I was excited. in-between then I have had Help from DAN and Jeff here on the forum both great guys!

so when I woke up to see my RMA was processed and I got a email for shipping info I was hyped! excited for my RTX card which I was told on the phone I was getting, I check on the Open RMA page to see the Part out number was the 1080TI SC2 ( The same model as I sent in ). I thought maybe it was a mistake and I was reading it wrong so I called the team and I spoke to a guy who was very abrupt about the matter I explained to him about what I was told and promised he told me had I proof of this I mean really ? did he expect me to record the call ? I did explain this to Jeff and Dan here via email about what I was told also.

Anyways the agent put me on hold to speak to the RMA team and he came back I just said to me no sorry you're not getting that card, anything more after that I tried to ask him he is very quick to interrupt me I must admit just an overall bad phone call, being pretty angry at this point I ended the call because clearly this agent was not on my side and was very rude.

So here we are now here me posting this as a update confused on what I can do here ?
I know the card being sent back to me is the same model which is the normal thing, but when you're directly promised something from the company and they dont uphold to that and then proceed to call me a liar about it that I cant accept.

rough day.  

EVGATech_AdamB
Hello thatssavvy! I've reached out to our EU team to investigate this a little more. We should be able to follow up with you once they are able to find out what happened.

Hello Adam I just got my RMA replacement today & one of the fans are making a bad noise.

beyond annoyed right now with this.

HeavyHemi

thatssavvy

EVGATech_AdamB
Hello thatssavvy! I've reached out to our EU team to investigate this a little more. We should be able to follow up with you once they are able to find out what happened.

Hello Adam I just got my RMA replacement today & one of the fans are making a bad noise.

beyond annoyed right now with this.

I'd be annoyed to. Especially as while the 2080 might be  newer GPU with RTX and DLSS, it is slightly inferior to the 1080 Ti in raw performance and has 3GB less memory. IF, that is what they are sending you.
 

yeah just confirmed it sent a video of it to live chat support here and the RMA I got the 1080ti SC2 is buggered also and needs to be RMA'd.
dam this is so annoying I need a working card like yesterday badly. I cant afford to wait another week plus to send it back again.

So you are going to RMA the card only in hopes of getting an RTX Graphics Card back this time?

Myself I would not want an RTX 2080 Card to replace any of my GTX 1080 Ti Cards.
Did at least try the Fan Fix by pressing the Center Down and releasing 7 to 8 times to re-center the Fan Blade?
https://docs.blender.org/manual/en/latest/render/cycles/gpu_rendering.html The More CUDA Cores the Better. ***
https://www.blenderguru.com/articles/the-ultimate-guide-to-buying-a-computer-for-blender
But TITAN Products are the best cards for Blender, that is a work computer.
List of CUDA cards with shader model.
 
*** Why I would not take a RTX 2080 to replace my GTX 1080 Ti Cards

I would at least get a B-Stock Card to have as backup Graphics Card so you can still work.

Just called support, as expected I would need to send it away for RMA again.
This is so annoying

Vlada011
It's absolutely same what they send you GTX1080Ti or GTX2080.
One have more video memory and it's premium class, other is newer. Less power consumption is not so important because RTX2080 is hot same as GTX1080Ti, it's not as GTX1080 or GTX980.
RT support is like someone told me your PC case support USB 3.1 Gen 2 but I don't have flash memory or external HDD USB 3.1 Gen 2.
Because RT is there but GPU power to support him is not. 
 
 
 

Yeah I got a 1080TI as replacement which was also faulty, I mean I only brought up about the 2080 because that’s what I was told on the phone by a agent. Right now tho all I know is Ive had to wait 2 weeks to receive a faulty card which is annoying