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Hot!1080 Ti RMA Taking longer than 3 business days?

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mocolewire
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2019/06/24 07:04:31 (permalink)
Hi.

Had to RMA my 1080Ti due to it just straight up black screening and fan spasming on me last Wednesday, was sent next day delivery insured guaranteed before 1pm, and it has been marked as received at 10:45 AM at the UK RMA Outlet.

I have not received any more information and the third business day is quickly coming to an end!

I thought the policy was 1-3 days?

Anyone else had issues like this or more information on it? I desperately need to get my quad monitors back up and running!

Thanks.
#1

9 Replies Related Threads

    EVGATech_BrandonO
    EVGA Tech Support
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/06/24 07:51:36 (permalink)
    Hello,
     
    This is definitely something I would recommend reaching out to SupportEU@evga.com for.
    They may be able to provide a bit more insight on why its taking some time to process.
     
    Brandon

    Have a moment? Please rate our service
    #2
    mocolewire
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/06/24 09:28:48 (permalink)
    Hi, an hour or so after I posted this, got a shipment notification!
    #3
    _JeffP
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/06/24 14:22:42 (permalink)
    Please remember that the day your RMA is checked in is not necessary a processing day and our warehouses are not open on the weekends. Your RMA Shipped within 2 business days. 

    Everything is security. 
    #4
    bcavnaugh
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/06/24 14:27:29 (permalink)
    mocolewire
    Hi, an hour or so after I posted this, got a shipment notification!

    So how many (Business) days did it really take?
    I Count 2 Days
    post edited by bcavnaugh - 2019/06/24 14:43:58

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    #5
    Vlada011
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/06/25 03:21:22 (permalink)
    That's insane, RMA for 2-3 days, How?
    Other brands are persistent to follow 30 days politic + 1-2 week before you explain problem and deal with them to accept RMA.
    It's common to people spent 2/3 of summer for RMA GPU or motherboard.
    You explain everything, send hardware go on vacation and after you back for few days replacement arrive.
    post edited by Vlada011 - 2019/06/25 03:22:35

    i7-5820K 4.5GHz/RVE10-EK Monoblock/Dominator Platinum 2666/ASUS GTX1080Ti Poseidon/SBZxR /Samsung 970 EVO PLus 1TB/850 EVO 1TB /EVGA 1200P2/Lian Li PC-O11WXC/EK XRES D5 Revo 100 Glass/Coolstream PE360-Noctua NF-A12x25 PWM x3
    http://www.evga.com
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    https://xdevs.com/guide/2080ti_kpe/#intro
     
     
     

     
     
    #6
    aka_STEVE_b
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/06/25 08:34:15 (permalink)
    Samsung was right around 4 weeks for my warranty monitor..... got to them in 3 days , but took that long to get approved, fixed, signed off on & sent back to me....

    AMD RYZEN 9 3900X  12-core cpu~ Gigabyte X570 Aorus Elite board ~ EVGA RTX 2080 SUPER XC2 ULTRA OC~ G.SKILL Trident Z NEO 16 GB DDR4 3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 Gig SSD ~ CORSAIR H80i v2 cooler ~ CORSAIR M65 elite mouse ~ CORSAIR K68 RGB Mechanical Keyboard~ HGST 4TB Hd.~ AOC AGON 31.5" Gaming monitor 2560 X 1440 (144Hz) ~ Win 10 x64 
    ................ GET UP TO A 10% DISCOUNT ON PURCHASES BY CLICKING ....VVVVVVVVV.........
     
    #7
    bcavnaugh
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/06/25 09:30:00 (permalink)
    Vlada011
    That's insane, RMA for 2-3 days, How?
    Other brands are persistent to follow 30 days politic + 1-2 week before you explain problem and deal with them to accept RMA.
    It's common to people spent 2/3 of summer for RMA GPU or motherboard.
    You explain everything, send hardware go on vacation and after you back for few days replacement arrive.

    And look at all the fuss all over the Forum over how long EVGA takes.
    A Week to 10 Days Works for me just fine.
    post edited by bcavnaugh - 2019/06/25 09:31:07

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    #8
    Lioncat55
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/06/25 15:39:11 (permalink)
    aka_STEVE_b
    Samsung was right around 4 weeks for my warranty monitor..... got to them in 3 days , but took that long to get approved, fixed, signed off on & sent back to me....


    It took me a month to get replacement galaxy buds, 2 days to get to them and 2 days shipping back to me. I would have happily paid shipping to them and ground shipping back to me to get them 2 weeks faster.
    #9
    AtomoVerdee
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    Re: 1080 Ti RMA Taking longer than 3 business days? 2019/10/01 14:59:18 (permalink)
    wow, that's awesome, i'm in a situation like yours, but i got very impressed by how quickly evga reps seem to attend this RMA's,  what was the resolution you got at the end with your 1080ti malfunctioning? 
    #10
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