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Hot!1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues

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2018/03/09 06:06:33 (permalink)
All,
 
I just completed my new build Tuesday. See parts list below:
  • CPU: Intel - Core i7-8700K 3.7GHz 6-Core Processor 
  • CPU Cooler: Deepcool - CAPTAIN 240EX RGB 153.0 CFM Liquid CPU Cooler 
  • Motherboard: Asus - ROG STRIX Z370-E GAMING ATX LGA1151 Motherboard 
  • Memory: G.Skill - Trident Z RGB 16GB (2 x 8GB) DDR4-3000 Memory 
  • Storage: Western Digital - Blue 250GB M.2-2280 Solid State Drive 
  • Storage: Hitachi - Ultrastar 7K3000 3TB 3.5" 7200RPM Internal Hard Drive 
  • Video Card: EVGA - GeForce GTX 1080 Ti 11GB FTW3 HYBRID GAMING Video Card 
  • Case: EVGA - DG-77 ATX Mid Tower Case 
  • Power Supply: EVGA - SuperNOVA G3 750W 80+ Gold Certified Fully-Modular ATX Power Supply 
  • Operating System: Microsoft - Windows 10 Home OEM 64-bit
  • Monitor: BenQ - GL2460HM 24.0" 1920x1080 60Hz Monitor 
  • Monitor: HP - OMEN 25 24.5" 1920x1080 144Hz Monitor
I have the BenQ connected via HDMI and the HP Omen monitor connected via DisplayPort cable to take advantage of the 144hz in game. The HP is my main display, whereas the BenQ is my secondary. I'm having an issue getting the GPU to send a signal to the HP Omen monitor on boot up. The BenQ boots up instantly, and I'm aware that the boot order for displays are DVI, HDMI, DP in that order. I'm fine with that. However, the GPU takes forever to wake up the monitor connnected via DP, roughly 5 minutes. In many instances I've had to power cycle my DisplayPort monitor to wake everything up. Also, before the DisplayPort monitor boots up, it's almost as if windows can't detect my GPU. The NVIDIA control panel is gone. 
 
I read several other posts regarding this issue and everyone just claims it is the cable. In my case I can tell you it is not the cable. I've tried multiple cables in multiple ports. I decided to uninstall the Precision XOC software as I was primarily using it for RGB control anyway. Oddly enough that seemed to fix my issue. I rebooted multiple times to test and the HDMI would boot up first and before I could even log into to windows the DisplayPort monitor was up and running. Then, this morning arrived. The GPU was not booting the DisplayPort monitor without a 5 minute delay. I installed the Precision XOC software, uninstalled again, and it's working as intended.
 
Has anyone else encountered this problem? Just as a side note, I had a MSI GTX 1070 card in my previous build and had no issues with my display setup.
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    HeavyHemi
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/09 07:47:04 (permalink)
    huge_crank_hank
    All,
     
    I just completed my new build Tuesday. See parts list below:
    • CPU: Intel - Core i7-8700K 3.7GHz 6-Core Processor 
    • CPU Cooler: Deepcool - CAPTAIN 240EX RGB 153.0 CFM Liquid CPU Cooler 
    • Motherboard: Asus - ROG STRIX Z370-E GAMING ATX LGA1151 Motherboard 
    • Memory: G.Skill - Trident Z RGB 16GB (2 x 8GB) DDR4-3000 Memory 
    • Storage: Western Digital - Blue 250GB M.2-2280 Solid State Drive 
    • Storage: Hitachi - Ultrastar 7K3000 3TB 3.5" 7200RPM Internal Hard Drive 
    • Video Card: EVGA - GeForce GTX 1080 Ti 11GB FTW3 HYBRID GAMING Video Card 
    • Case: EVGA - DG-77 ATX Mid Tower Case 
    • Power Supply: EVGA - SuperNOVA G3 750W 80+ Gold Certified Fully-Modular ATX Power Supply 
    • Operating System: Microsoft - Windows 10 Home OEM 64-bit
    • Monitor: BenQ - GL2460HM 24.0" 1920x1080 60Hz Monitor 
    • Monitor: HP - OMEN 25 24.5" 1920x1080 144Hz Monitor
    I have the BenQ connected via HDMI and the HP Omen monitor connected via DisplayPort cable to take advantage of the 144hz in game. The HP is my main display, whereas the BenQ is my secondary. I'm having an issue getting the GPU to send a signal to the HP Omen monitor on boot up. The BenQ boots up instantly, and I'm aware that the boot order for displays are DVI, HDMI, DP in that order. I'm fine with that. However, the GPU takes forever to wake up the monitor connnected via DP, roughly 5 minutes. In many instances I've had to power cycle my DisplayPort monitor to wake everything up. Also, before the DisplayPort monitor boots up, it's almost as if windows can't detect my GPU. The NVIDIA control panel is gone. 
     
    I read several other posts regarding this issue and everyone just claims it is the cable. In my case I can tell you it is not the cable. I've tried multiple cables in multiple ports. I decided to uninstall the Precision XOC software as I was primarily using it for RGB control anyway. Oddly enough that seemed to fix my issue. I rebooted multiple times to test and the HDMI would boot up first and before I could even log into to windows the DisplayPort monitor was up and running. Then, this morning arrived. The GPU was not booting the DisplayPort monitor without a 5 minute delay. I installed the Precision XOC software, uninstalled again, and it's working as intended.
     
    Has anyone else encountered this problem? Just as a side note, I had a MSI GTX 1070 card in my previous build and had no issues with my display setup.




    There is an order of initialization of the ports on the GPU that you cannot change. From a cold boot, the HDMI port initializes before the DisplayPort. There is no way to change this.
     

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    #2
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/09 07:53:31 (permalink)
    HeavyHemi
     
     
    There is an order of initialization of the ports on the GPU that you cannot change. From a cold boot, the HDMI port initializes before the DisplayPort. There is no way to change this.
     


    Yea I even mentioned that in my post. I'm ok with the initialization order, I had the same thing on my 1070.
     
    However, it literally takes 3-5 minutes for the DisplayPort to initialize. And during this time the NVIDIA control panel is gone. This doesn't seem normal to me. 
    #3
    Sajin
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/09 12:12:16 (permalink)
    huge_crank_hank
    I decided to uninstall the Precision XOC software as I was primarily using it for RGB control anyway. Oddly enough that seemed to fix my issue. I rebooted multiple times to test and the HDMI would boot up first and before I could even log into to windows the DisplayPort monitor was up and running. Then, this morning arrived. The GPU was not booting the DisplayPort monitor without a 5 minute delay. I installed the Precision XOC software, uninstalled again, and it's working as intended.

    Odd. Try doing #2 listed here. If doing #2 doesn't help fix the problem reinstall windows as it sounds like you have a software/registry issue.


    #4
    HeavyHemi
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/09 15:03:00 (permalink)
    huge_crank_hank
    HeavyHemi
     
     
    There is an order of initialization of the ports on the GPU that you cannot change. From a cold boot, the HDMI port initializes before the DisplayPort. There is no way to change this.
     


    Yea I even mentioned that in my post. I'm ok with the initialization order, I had the same thing on my 1070.
     
    However, it literally takes 3-5 minutes for the DisplayPort to initialize. And during this time the NVIDIA control panel is gone. This doesn't seem normal to me. 




    Ah...gotchya...I misread your post.  As a test, is the HP display initialized at boot when it is the only display plugged in?

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    #5
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/09 15:45:46 (permalink)
    Sajin
    Odd. Try doing #2 listed . If doing #2 doesn't help fix the problem reinstall windows as it sounds like you have a software/registry issue.


    Well, the odd part is I did the DDU yesterday as well just in case. So far this afternoon it is working just fine. I've reboot the machine 3 times just to be sure and it is working as intended. Very odd
    #6
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/09 15:47:20 (permalink)
    HeavyHemi
     
     
    Ah...gotchya...I misread your post.  As a test, is the HP display initialized at boot when it is the only display plugged in?


    Well at the moment it is working. If it acts up again i'll give that a try. I didnt even think to try that yesterday.
    #7
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/09 16:27:20 (permalink)
    I had to do a reboot to tweak the aura sync software. And now the GPU didn't boot up properly. I'm thinking it's in my install because my Corsair keyboard wouldn't light up either. The Corsair utility Engine wouldn't open until the GPU booted.

    Makes me feel somewhat better knowing it's not a GPU hardware issue though.
    #8
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 01:55:35 (permalink)
    So after a few days I've noticed the GPU boots right up when waking the PC from "sleep", and any other time it takes a few minutes. 
     
    Leaving the DisplayPort plugged into the far left port now forces the DisplayPort monitor to boot first. However the HDMI monitor is the one taking forever now. And the Precision XOC software gives me the "no supported hardware detected" message during this time. 
     
    Will a clean install of Windows fix this issue?
    #9
    Sajin
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 12:18:05 (permalink)
    huge_crank_hank
    And the Precision XOC software gives me the "no supported hardware detected" message during this time. 

    That can occur if you have no video drivers installed.


    #10
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 14:12:01 (permalink)
    Sajin
    huge_crank_hank
    And the Precision XOC software gives me the "no supported hardware detected" message during this time. 

    That can occur if you have no video drivers installed.


    That's the thing. I have the driver installed. I've done the DDU and clean install of windows. The issue persists. 
    #11
    Sajin
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 14:53:11 (permalink)
    Only suggestions I have for the no supported hardware detected message would be to...
     
    #1 Try a different driver set.
    #2 Try a different precision version.


    #12
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 20:24:39 (permalink)
    Sajin
    Only suggestions I have for the no supported hardware detected message would be to...
     
    #1 Try a different driver set.
    #2 Try a different precision version.


    Ok i'll try a few different NVIDIA drivers and see if that changes things.
     
    I'd also mention that windows defender security center says i'm missing a driver. when i run the test i get the result "microsoft basic display adapter has a driver problem". That wouldn't matter if i'm running a dedicated GPU right?
    #13
    Sajin
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 21:54:59 (permalink)
    If the microsoft basic display adapter is showing inside the device manager it means you don't have a nvidia driver loaded. If you right click the microsoft basic display adapter inside the device manager and select properties what is the error being shown under the general menu?


    #14
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 22:38:02 (permalink)
    Sajin
    If the microsoft basic display adapter is showing inside the device manager it means you don't have a nvidia driver loaded. If you right click the microsoft basic display adapter inside the device manager and select properties what is the error being shown under the general menu?


    in device manager i show the microsoft basic display adapter and NVIDIA GeForce GTX 1080 Ti.
     
    The error says "the driver trying to start is not the same as the driver for the POSTed display adapter.
     
    Also, before i saw your repsonse i tried to do another DDU and clean install of the NVIDIA driver. Now all of the display ports quit working on the card. I even restored back to a windows image from when it was working.
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    Sajin
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 22:51:14 (permalink)
    Guess it's time for an rma at this point unless you want to try a clean install of windows before sending it in.


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    fetterEsel
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/12 23:57:20 (permalink)
    Did you install the proper driver for your OS? 391.01 for 64 or 32 bit windows 10/8/7?



    #17
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 00:11:42 (permalink)
    fetterEsel
    Did you install the proper driver for your OS? 391.01 for 64 or 32 bit windows 10/8/7?

    i'm pretty sure it was the 64 bit version for win 10, but at this point i've uninstalled and re-installed so many times i've lost count. 


    cannot get the displayport to work again. going to try a clean install of windows. If that doesn't work i guess it's RMA time
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    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 01:16:41 (permalink)
    well..clean install of windows did not fix my problem with the display port cable. But unplugging the monitors power cord for a few seconds fixed it. not sure how that works.
    #19
    fetterEsel
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 04:36:13 (permalink)
    It’s sounding like to me the monitors have deepsleep turned on then. I’d turn off deepsleep if possible for each display. I know on my display I use hdmi for my Xbox one and DisplayPort for my pc and it was super delayed in detecting either with deepsleep enabled for both ports. Turned off deepsleep and zero issues and it turns on immediately in both ports for picture when either machine is turned on.



    #20
    HeavyHemi
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 08:41:42 (permalink)
    The driver which is not Nvidia which is trying to start would be...???
    How about the OP try disabling the iGPU in the BIOS?

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    fetterEsel
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 09:03:03 (permalink)
    HeavyHemi
    The driver which is not Nvidia which is trying to start would be...???
    How about the OP try disabling the iGPU in the BIOS?


    Okay but windows wouldn’t see or try to boot that without a device plugged into the iGPU through the motherboard.



    #22
    HeavyHemi
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 11:45:49 (permalink)
    fetterEsel
    HeavyHemi
    The driver which is not Nvidia which is trying to start would be...???
    How about the OP try disabling the iGPU in the BIOS?


    Okay but windows wouldn’t see or try to boot that without a device plugged into the iGPU through the motherboard.

    Why do you say that?  You don't need a display plugged into the iGPU for the OS to see it.  You can run programs on the iGPU without a display plugged into it.

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    Sajin
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 12:03:56 (permalink)
    HeavyHemi
    Why do you say that?  You don't need a display plugged into the iGPU for the OS to see it.  You can run programs on the iGPU without a display plugged into it.

    The motherboard the op is using doesn't provide an option to disable/enable the igpu inside the bios.


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    fetterEsel
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 12:12:18 (permalink)
    HeavyHemi
    fetterEsel
    HeavyHemi
    The driver which is not Nvidia which is trying to start would be...???
    How about the OP try disabling the iGPU in the BIOS?


    Okay but windows wouldn’t see or try to boot that without a device plugged into the iGPU through the motherboard.

    Why do you say that?  You don't need a display plugged into the iGPU for the OS to see it.  You can run programs on the iGPU without a display plugged into it.


    I’ve done nearly 20 builds in my gaming life span, and 95 percent were intel. Not one did windows ever try to use the iGPU with nothing plugged in nor did it even pop up on the device manager. Enabled in bios. But if I plug into it through the motherboard it’d show up and the graphics card would not. So I don’t know and I don’t see how that is possible to recognize it when it’s not being used. Not trying to argue I just have never seen it happen



    #25
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 16:13:00 (permalink)
    fetterEsel
    It’s sounding like to me the monitors have deepsleep turned on then. I’d turn off deepsleep if possible for each display. I know on my display I use hdmi for my Xbox one and DisplayPort for my pc and it was super delayed in detecting either with deepsleep enabled for both ports. Turned off deepsleep and zero issues and it turns on immediately in both ports for picture when either machine is turned on.

    i double checked this morning. my monitors do not have a "deep sleep" option. At least not from what i can tell. 


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    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 16:16:56 (permalink)
    So i'm still seeing the Microsoft Basic Display Adapter error in device manager. Here is a screen shot.
     
    The error is only showing up on Display 1 (DisplayPort monitor), dispaly 2 has no errors according to DirectX Diagnotstic Tool
     
    I've ran the troubleshooting tool, i've uninstalled that driver, and i've tried updating that driver. Nothing seems to fix it.

    Attached Image(s)

    #27
    HeavyHemi
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 16:23:06 (permalink)
    huge_crank_hank
    So i'm still seeing the Microsoft Basic Display Adapter error in device manager. Here is a screen shot.
     
    The error is only showing up on Display 1 (DisplayPort monitor), dispaly 2 has no errors according to DirectX Diagnotstic Tool
     
    I've ran the troubleshooting tool, i've uninstalled that driver, and i've tried updating that driver. Nothing seems to fix it.


    For whatever reason, it is showing another display adapter on your system. Have you tried installing the drivers for the iGPU?

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    #28
    hank_the_tank
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 16:25:50 (permalink)
    how would i do that?
    #29
    HeavyHemi
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    Re: 1080 Ti FTW3 Hybrid Precision XOC Causing Boot Issues 2018/03/13 16:29:57 (permalink)
    huge_crank_hank
    how would i do that?


    Same way you do any driver. Download the driver an install it.
    https://www.intel.com/con.../graphics-drivers.html
     

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