customer--

I know you don't want any other comments here but EVGA does its best to ensure quality and customer service. I also pride EVGA management, its tech support, and the mods for helping solve nearly every problem we've run into. If anyone feels they still have an unresolved issue please let us know and anyone is welcome to send me a PM.

Everything I will write is my personal attitude - I don't want nor try to convince anyone to my standings.
 
My impressions is that if there was no Dejanh personal effort EVGA would never upgrade RAID ROM. I can't find proper word for such behavior? All I can say that as professional user I feel let down, disappointed. I have upgraded to BIOS 78 and gained noticeable speed with my SSD RAID 0. It is faster now with ~40% occupancy than when it was fresh. I can post benchmark results later, if you want. I was so ignorant and full of trust in EVGA and believed that we are always on the edge with updates and that we are getting best of the best. Now I feel very stupid and let down. I have spent ~700 euros on SSDs almost a year ago, not having full performance because of EVGA not being fair to upgrade RAID ROM. I was planning of buying 3rd party RAID controller because of OS freeze when doing massive copies to RAID 0 stripe.This freeze issue is gone with one BIOS update initiated by DejanH. This really makes me angry. To make things worse there is no other explanation than "We are looking into it" ! EVGA engineers, this mean you haven't considered this at all before  if You are looking into it now ?!
Is it OK attitude ? Not by my standards.
 
Second issue that bothers me a lot is that X58 seems to be EOL for EVGA updates. If there is no revolt in the community EVGA will definitely drop updates for X58 line. Maybe I'm wrong with this but as I said in first sentence it is my personal impression. No one from EVGA haven't denied that nor confirmed - although there was clear question addressed to this matter. 
 
One thing to be clear, I do not complain about customer support at all - it is great. The best so far. 
 
RAID ROM issue is related to engineering department which failed for some reason. As customer I don't care what are the reasons why. All I ask is fair treatment. You can't call yourself the best of the best and have 1st RAID ROM on premium boards for more than 2 years - no way. It is not fair.
 
It is not up to customer support nor forum moderators to deal with this - it is up to management to recognize the momentum that customers are angry and revolted. As I said in other post we react passionate because we care and it is the ultimate value that EVGA have - passionate customers. 
 
That's all I had to say.
 
M.

customer

KMoore4318

I know you dont want comments, But I do think this needs to be said as I have a problem with your logic. and feel like many people with feelings about this issue will not post, because the do not feel as strong, or are willing to go to the limit you suggest. I would not stop buying EVGA products over the BIOS issue. Although I would like the latest Intel Rom. To me the idea of leaving EVGA over this,  is like telling the wife , I wont eat at home because your not the best cook, although she may not be the best cook, i would not relacate myself to McDonalds, just because a good cook is not the best cook, Nor would I want to end up on the couch over it. The term comes to mind, cutting your nose off to spite your face. This issue is worth asking about, and you may want to look elswere, if you do infact feel that strong, but it has not reached the leval of threatining to leave in my opinion. If I had a job that paid $18 and hour, and wanted $20, I do not belive I would quit and accept a $15 hour job over the $2 I wanted. But thats just me. the people that would not jump ship, still should have there request, or desire heard.   I suspect if only the people willing to leave post, it will make the problem appear far less important than it realy is.  

 
Well i can tell you right now that if EVGA do not act soon to the issues posted in the Bios 78 thread then i will be putting all the NEW EVGA products (circa $2800) i just purchsed on ebay and buying from another vendor and not returning back to EVGA ever.
 
I will also make it very public on other sites and believe me when I say this - I was one of the customers who started the demise of DFI back in the day

AHowes

Topboy007

I will also make it very public on other sites and believe me when I say this - I was one of the customers who started the demise of DFI back in the day

Funny.. i was the one who brought DFI to everyones attention wayyy back when on xtremesystems forums with there first NF2 MB!  Was the best thread i ever started.

 
I posted on the RAM issues with DFI after i had a conversation with the lead DFI engineer on the telephone (I work in the industry). Stupidly he admitted to me on the phone all the issues and that it was a design issue (I already knew this from investigation) and that nothing could be done about it. I recorded the call and made it public to some select members on bleedin edge and XS before posting a transcript publicly on bleedin edge with a  cross post on XS.
 
It wasnt long after that DFI lost it's customer base and is where it is today.
 
It's amazing how quickly the word got around and how quickly the net can help customers that are experiencing bad things with a product and a vendor

@KMoore:
 
I don't pay to my wife to cook but I pay for hardware and I expect decent treatment
 
I have chosen EVGA despite the fact that it is impossible to buy it in Serbia in any way. So much trouble to stay in line and get EVGA products. My way of getting EVGA product is like this
 
1. Ask my friends in UK to buy it for me
2. go to UK and pickup the HW
3. fly back home with HW
 
You don't want to know what is RMA procedure.
 
And why I did this ? I have all other brands available at local store - yet I choose EVGA. Maybe I'm just crazy :)
I have recognized EVGA quality, I have recognized EVGA community, I have recognized EVGA tech support and that's why I'm ready to go through all the troubles to get it.
But, I can't help myself with RAID ROM issue - I simply feel left out, cheated... I do not use my rig for benching and showing off or playing games. I have spent hours trying to figure out what is wrong with my SSD RAID-0 stripe.
I was so close to shell out $400 for 3rd party RAID controller. 
And than all the sudden RAID ROM update and RAID-o works fine.
And you are telling me it is OK ?
EVGA techies didn't know about newer RAID ROM ?
It is not professional attitude, call me over reacting - I don't care.
Having very first RAID ROM after two years on premium product is bad bad bad move. 
I don't want to convince any one that I'm right. However, I simply can not tolerate such attitude and keep my mouth shut. 
I don't ask EVGA to redesign new BOARD - I just ask give us newest RAID ROM or tell us we are not able to do it - but stop treating us like we are retards.
 
 

KMoore4318

mipko

@KMoore:

I don't pay to my wife to cook but I pay for hardware and I expect decent treatment

Well I have to agree with you on that point, it's a lot cheaper to get a new board, than it is to get a new wife, and there is no RMA option, at any price; lets not even talk about step up. 

+1

customer--

customer--

After this BIOS fiasco I can't get decent price for my E760 :) :) 
It seems that nice color scheme is not good enough to sell E760 :)

I must be lucky with 0 problems from the day I opened the box.

I loved my GTX 295 SLI Rig!
 
never had a bad experience with EVGA.

customer--
 
No more EVGA for me. Not cards, not Mobo. Companies sink when they start to take their customers for granted. And EVGA to me looks like severely under-staffed in their Engineering department. Otherwise there is no reason for so many outstanding engineering issues with the BIOS. I can't see EVGA making big strides in future.

i love how everyone knows whats happening on EVGA's insides.....*sigh* lots of hate recently 
 
whats so special about this ROM anyway? it cant possibly be critical to the stability of a system so i dont see what all the fuss is about, does it contain bug fixes? performance boosts?
 
seems like alot of people are freaking out to the extreme, instead of threatening and condemning EVGA about not fixing something....how about trying to get the attention of the CEO or someone similar