GTX 480 SC Crashes While Gaming

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Reignfire
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2010/08/24 18:10:12 (permalink)
Whenever I play a graphics intensive game such as Aion, Left 4 Dead 2, Just Cause 2, and so on I crash after about 20 minutes in. There's nothing that would indicate that I'm about to crash just the computer freezes and I have to manually shut it down. I have an Antec 1200 case with good air flow and I have EVGA Precision displayed on my G15 keyboard for temps but they never go above 55-60-ish C. Up until the crash the game is displayed perfectly with a great framerate then the image just stops and the audio loops until I turn it off. The card I had in this system before the GTX 480 was a 9800GTX and it worked perfectly. I've tried different Nvidia drivers and made sure my bios were up to date. Is there something wrong with my GPU or system? I never crash when I leave the PC on over night for downloading or listening to radio station while I sleep. It's just when I push my system. Any ideas?
 
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post edited by Reignfire - 2010/08/24 18:12:24
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    helmutcheese
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    Re:GTX 480 SC Crashes While Gaming 2010/08/24 18:12:56 (permalink)
    PSU Make/Model !

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    Reignfire
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    Re:GTX 480 SC Crashes While Gaming 2010/08/24 20:15:57 (permalink)
    My power supply is a 1200 watt Coolmax CUQ-1200B.
    #3
    donta1979
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    Re:GTX 480 SC Crashes While Gaming 2010/08/24 20:18:42 (permalink)
      +12V 1:  20 A   +12V 2:  20 A   +12V 3:  25 A   +12V 4:  25 A   -12V:  0.8 A
     
    There are your 12v rails amerage do you have the the right ones plugged into the card you need i believe I cannot remember atm but 42amps for your gpu, are you sure your not below that with the wrong 12v rails plugged in? Sounds like not enough power issue or a driver one.


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    Reignfire
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    Re:GTX 480 SC Crashes While Gaming 2010/08/25 02:50:24 (permalink)
    Here's the manual http://www.coolmaxusa.com/download/userManual/CUQ-1200B.pdf On page 12 I'm using the 8-pin VGA that's attached to the PSU and the one on page 07 that I have to plug into a port. I'll open up the case and confirm it after work but that should be right. Would this be the correct power cables for this PSU?
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    squall-leonhart
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    Re:GTX 480 SC Crashes While Gaming 2010/08/25 02:53:47 (permalink)
    donta1979

      +12V 1:  20 A   +12V 2:  20 A   +12V 3:  25 A   +12V 4:  25 A   -12V:  0.8 A
     
    There are your 12v rails amerage do you have the the right ones plugged into the card you need i believe I cannot remember atm but 42amps for your gpu, are you sure your not below that with the wrong 12v rails plugged in? Sounds like not enough power issue or a driver one.


    AMP rating is system load based and not the gpu itself.

    the gpu itself shouldn't need more than 20a at the most and usually hovers around the 14a mark.

     
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    Reignfire
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    Re:GTX 480 SC Crashes While Gaming 2010/08/25 09:23:39 (permalink)
    Is there a nice free GPU stress test I can download so I can be sure it's the GPU and not CPU, PSU, or RAM? Everything was fine until I got the GTX 480. Could the super clocked version have an unstable OC that'd need to be lowered? Also I did change the bios of my motherboard from P09 to P10 just prior to getting the new card. Everything seems stable except when I'm gaming though so it could just be the GPU or drivers. Any ideas?
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    helmutcheese
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    Re:GTX 480 SC Crashes While Gaming 2010/08/25 10:17:11 (permalink)
    Yes EVGA Scanner or FurMark to stress GPU (FurMark really kicks its balls).


    http://forums.evga.com/tm.aspx?m=531284

    http://www.ozone3d.net/benchmarks/fur/

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    Reignfire
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    Re:GTX 480 SC Crashes While Gaming 2010/08/26 06:38:57 (permalink)
    I reset all of my settings and turned the fan speed back to auto in Precision then ran Scanner at 1920x1080 (my highest resolution) with scanner enabled. When the stress test finished I had zero artifacts and the temperture wasn't maxed out. Could something else be wrong with my system or could it be the drivers? Also it doesn't always happen. Sometimes I can get a few hours in without crashing at all and other times it happens after 20 minutes or so.
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    donta1979
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    Re:GTX 480 SC Crashes While Gaming 2010/08/26 12:47:21 (permalink)
    squall-leonhart

    donta1979

      +12V 1:  20 A   +12V 2:  20 A   +12V 3:  25 A   +12V 4:  25 A   -12V:  0.8 A

    There are your 12v rails amerage do you have the the right ones plugged into the card you need i believe I cannot remember atm but 42amps for your gpu, are you sure your not below that with the wrong 12v rails plugged in? Sounds like not enough power issue or a driver one.


    AMP rating is system load based and not the gpu itself.

    the gpu itself shouldn't need more than 20a at the most and usually hovers around the 14a mark.

     
    Wrong
    http://www.evga.com/products/moreInfo.asp?pn=015-P3-1482-AR&family=GeForce 400 Series Family&sw=
    Requirements
    Minimum of a 600 Watt power supply.
    (Minimum recommended power supply with +12 Volt current rating of 42 Amps.)
    An available 6-pin PCI-E power connector and an available 8 pin PCI-E power connector
     
    His gpu needs a tottal of 42amps, If he is not getting enough amps to the gpu the issue he is having is realated to not enough power. in the past we have had issues with people plugging up the wrong 12v rails and not supplying the gpu with enough amps to run so if hes only feeding it 40amps it will lead to instability.




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    donta1979
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    Re:GTX 480 SC Crashes While Gaming 2010/08/26 12:49:16 (permalink)
    Use my driver guide go back a driver set the latest drivers are a bit well buggy.... As for your psu you need to have a 12v rail of  25amp and a 20amp connected into your card.


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    danno428cj
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    Re:GTX 480 SC Crashes While Gaming 2010/08/26 13:05:14 (permalink)
    an OC'd GTX 480 needs only about 25a.  42a in the requirements is total system load!
     
    there still may be something wrong with your PSU tho
    post edited by danno428cj - 2010/08/26 13:20:16

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    Reignfire
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 01:16:07 (permalink)
    What's a good program to monitor my PSU voltages? I just downloaded Speed Fan and it shows 3 voltages. Vcore is 1.22v, +12v is at 10.14v, and AVcc is at 3.25v. Any help at all?
     
    Edit: Also Speed Fan shows my System temp at 92C. What is this and is this a normal idle temp?
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    squall-leonhart
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 01:56:50 (permalink)
    danno428cj

    an OC'd GTX 480 needs only about 25a.  42a in the requirements is total system load!
     
    there still may be something wrong with your PSU tho


    25a is indeed the PEAK GPU requirement, the 480 under heavy load has been seen to peak 300w at times.
    you might barely get away with 22a as long as you don't use OCCT to force the gpu to max load.

     
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    squall-leonhart
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 01:58:05 (permalink)
    donta1979

    squall-leonhart

    donta1979

      +12V 1:  20 A   +12V 2:  20 A   +12V 3:  25 A   +12V 4:  25 A   -12V:  0.8 A

    There are your 12v rails amerage do you have the the right ones plugged into the card you need i believe I cannot remember atm but 42amps for your gpu, are you sure your not below that with the wrong 12v rails plugged in? Sounds like not enough power issue or a driver one.


    AMP rating is system load based and not the gpu itself.

    the gpu itself shouldn't need more than 20a at the most and usually hovers around the 14a mark.

     
    Wrong
    http://www.evga.com/products/moreInfo.asp?pn=015-P3-1482-AR&family=GeForce 400 Series Family&sw=
    Requirements
    Minimum of a 600 Watt power supply.
    (Minimum recommended power supply with +12 Volt current rating of 42 Amps.)
    An available 6-pin PCI-E power connector and an available 8 pin PCI-E power connector
     
    His gpu needs a tottal of 42amps, If he is not getting enough amps to the gpu the issue he is having is realated to not enough power. in the past we have had issues with people plugging up the wrong 12v rails and not supplying the gpu with enough amps to run so if hes only feeding it 40amps it will lead to instability.


    You're obviously new to the Powersupply game.

     
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    danno428cj
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 05:24:10 (permalink)
    your +12v is only reading 10.14? is this correct?
     
    it should be above 12 volts

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    squall-leonhart
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 05:44:05 (permalink)
    it should be anywhere between 11.40v and 12.60v when the +-5 is taken into account.

    Any lower, or higher is outside of the ATX spec.

    grab CPUID HWMonitor or HWInfo32, the voltages in speedfan are wrong alot of the time.
    post edited by squall-leonhart - 2010/08/27 05:49:51

     
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    helmutcheese
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 06:11:46 (permalink)
    FGS do not go by software its only there for a reference and can be a mile out.

    Buy a $10/£5 Digital Multimeter and read those Rails on that PSU and see if it really is 10.14v or not, if it is that is too low.
    post edited by helmutcheese - 2010/08/27 06:15:33

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    phoenixrage
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 06:17:40 (permalink)
    i think it might be the power supply.  20A is borderline for the 480. 

    250W is the vanilla, figure the SC is a bit higher, 12v x 20A max is 240W max, + and whatever the PCIe slot is providing. 

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    dunkinkid22
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 06:58:20 (permalink)
    I think it is the sound driver conflict try this:
    http://forums.evga.com/tm.aspx?m=531113
    and also try this:
    http://forums.evga.com/tm.aspx?m=535593
    hope it works out, cause i think this might be a sound driver conflict with your onboard sound card and the nvidia sound drivers for the hdmi output.  some people have been having IRQ conflicts with these drivers.  If you have a realtek soundcard which i believe you do, this should fix your problem.
     
    Edit: I just read about your 12v rail if it is at 10v you have a problem as it should never dip below 11.8 and that is pushing it.  I believe you do have the driver problem but, I also believe that your power supply might have a problem too. You should check it in bios to compare the readings and also if you know how to use one, a multitester would help. 
    post edited by dunkinkid22 - 2010/08/27 07:04:05

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    #20
    mack4033
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 07:18:26 (permalink)
    I have the looping sound also when I play HL2..

    Thanks,
    Mack4033
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    danno428cj
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 07:37:39 (permalink)
    to the OP: Your PSU is more than enough to run the GTX 480, but it is broken, please replace it.

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    Reignfire
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 07:56:53 (permalink)
    Here's what I got from those programs. Are you sure it's my power supply and not something less costly to fix? Other graphics cards in the past worked well. Did they just require less power (9800GTX for example)?
     


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    chrisnetcom
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 08:26:40 (permalink)
    Why would it be costly? Just RMA it.
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    danno428cj
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 08:32:38 (permalink)
    just asking, are you using the modular plugs to hook up the 480? (the ones you have to plug into the PSU)
     
    EDIT:
    and make sure you are splitting the load on 2 different rails. Each pair of connectors on the PSU is one rail, so grab the 8-pin from one pair, then grab a 6-pin from a different pair of connectors. let us know what happens
    post edited by danno428cj - 2010/08/27 08:39:20

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    cribbsjy
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 08:34:30 (permalink)
    donta1979

    squall-leonhart

    donta1979

      +12V 1:  20 A   +12V 2:  20 A   +12V 3:  25 A   +12V 4:  25 A   -12V:  0.8 A

    There are your 12v rails amerage do you have the the right ones plugged into the card you need i believe I cannot remember atm but 42amps for your gpu, are you sure your not below that with the wrong 12v rails plugged in? Sounds like not enough power issue or a driver one.


    AMP rating is system load based and not the gpu itself.

    the gpu itself shouldn't need more than 20a at the most and usually hovers around the 14a mark.

     
    Wrong
    http://www.evga.com/products/moreInfo.asp?pn=015-P3-1482-AR&family=GeForce 400 Series Family&sw=
    Requirements
    Minimum of a 600 Watt power supply.
    (Minimum recommended power supply with +12 Volt current rating of 42 Amps.)
    An available 6-pin PCI-E power connector and an available 8 pin PCI-E power connector
     
    His gpu needs a tottal of 42amps, If he is not getting enough amps to the gpu the issue he is having is realated to not enough power. in the past we have had issues with people plugging up the wrong 12v rails and not supplying the gpu with enough amps to run so if hes only feeding it 40amps it will lead to instability.



    The recommended power supply provided by retailers is in reference to the system wide power.  If the GTX 480 required 42 Amps on the 12 Volt rail, then that would mean it would need 504 Watts to run!!!

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    squall-leonhart
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 08:53:57 (permalink)
    exactly, which is why my original approximation was correct for the rail assigned directly to the card, though only for a PCI-E 2 system.

    theoretically, on a pci-e 2.0 slot, the card would only require the 8pin connector (150w+150w) or around 14A+14A.

    1.0/1.1 outputs 75w (which is what the 6+8pin is for, 75(slot)+75(6)+150(8) = 300
    so in a 1.0/1.1 slot the 6+8 rail needs to output 19 or 20A (20A best) along with the slot which would provide 7 or 8A (and thats not including the draw from the other components on the motherboard, like cpu, usb, sound, etc.

    In most situations the 480 should need 22-28A, overclocking and stress apps like OCCT could take the card over 300w though.

    This could explain why GTX 480's are near impossible to overclock on PCI-E 1.x

     
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    #27
    donta1979
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 12:01:58 (permalink)
    Not hardly there was issues in the past with people that had psu's with 12v rails that had say 20-40 amps on some rails and the other rails had considerably less in the 1-10 amps range for a couple of other 10v rails. Even with 20 or 30 amps the gpus would do thier not enough/no power squeel or would have issues like OP suggested in post.  Once we had them get 40 amps say on a GTX 280 the issues where gone over the mere 20-30 amps being provided by 2 lower amperage rated 12v rails on a psu. The OP should try and plug in 2x of the 25 amp rails or 1x 20amp rail and 1x 25 amp rail into his gpu and see if that fixes the issues if it does then hes set to go, if it does not he needs to rma his psu or get a new one. End of Story. Every time in the past I have plugged in 12v rails that didnt provided enough power according to the say peak as your calling it there had been issues. a GTX 480 can hit 250-300w peak at stock just an fyi.


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    #28
    Reignfire
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 14:40:25 (permalink)
    In the bios it shows the +12v rail as being 12.17v. Is it common for this to be different befor eand after all the devices boot up?
    #29
    helmutcheese
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    Re:GTX 480 SC Crashes While Gaming 2010/08/27 16:32:40 (permalink)
    I have said before above, software can only be used a a reference.

    You need to test it with a Multimeter or your simply wasting your and  everyone else's time after reporting that low 12v Rail above.

    And YES the voltage will be lower in Windows that in Bios and lower again under Load unless your Mobo has circuitry to prevent this.

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    #30
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