Hot!HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem

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oliverburridge
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2016/08/03 05:02:58 (permalink)
my rig:
AMD 8350 8 core processor running at 4GHz
Evo 212 cooling fan
MSI 970 gaming motherboard
Hyper X Fury 16gb Ram 1600MHz
GTX 1060 graphics card
EVGA 650G power supply.
 
This is literally a brand new system which i bought recently and put together myself, i am running windows 10 home and i cannot figure out why my system keeps randomly restarting. I have searched all over the internet and tried countless fixes but none seem to be working. when i go into event log i get a Kernel power 41 (63) Critical error. I honestly do not know why it keeps doing it so confused
 
Also i have done no overclocking or anything like that which would make the computer unstable. Sometimes i will run a game for an hour or abit longer and i will get a black screen and then its loading the MSI logo which means its starting up again.
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    Zuhl3156
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 05:30:00 (permalink)
    How old is your PSU? Kernal Power Error is an unexpected shutdown of Windows. The only way to check if your PSU is cutting out and shutting down is to get yourself a VOM and get voltage readings from a MOLEX connector and see if your voltage drops to '0' when it shuts down.


     
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    wmmills
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 05:57:11 (permalink)
    What are your system temps like when it shuts down? Did you setup the bios on the mobo on manual settings or auto settings?

    MOBO: EVGA P67 FTW, CPU: I5 2500K, RAM: Gskill PI 1600 CAS 6, SSD: Samsung 830 128gb, HDD: WD Caviar Black 750gb, PSU: CoolerMaster V-1000, CPU HSF: EVGA ScC HSF~ P/P 88CFM Yate Loons, G-CARD:EVGA GTX780, CASE: LIAN-LI PC-V2010B, OS: Windows 7 Ultimate 64bit, MON: AOC i2367F, HdSet: steelseries Siberia  

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    #3
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 06:21:16 (permalink)
    When i set up I think it would of been on auto settings for the bios
    #4
    Zuhl3156
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 06:28:41 (permalink)
    You can try BlueScreenView and browse to C:/Windows/Minidump or C:/Windows/LiveKernalReports/WATCHDOG folders and see if any error reports are stored there that might give us a clue: http://www.nirsoft.net/utils/blue_screen_view.html


     
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    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 06:48:36 (permalink)
    the thing is it isnt a blue screen of death, its like someone pressed the reset button the screen goes black and it boots up again.
    #6
    agent8
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 06:54:23 (permalink)
    Could be a few things that I can think of. My first thought is ram. Pull out a stick and see if the problem is still there. Double check your timings/settings.  Overheating would do that as well as a faulty PSU. Is it only restarting when you are playing a game?
    #7
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 06:57:28 (permalink)

     
    This happened on the 30th and this was the only one in those folders that you suggested, however it has been happening since this and in the event log it says this:

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    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 06:59:04 (permalink)
    yes agent it is and after about 30 minutes or so of playing a game only, but i have also checked to see if it was a problem with ram and used Microsofts tool and that said there were no faults with the ram sitcks
     
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    Zuhl3156
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 06:59:55 (permalink)


     
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    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 07:20:31 (permalink)

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    Zuhl3156
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 07:26:33 (permalink)
    Is that Windows 10 or Windows 7?


     
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    Cool GTX
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 07:32:21 (permalink)
    Zuhl3156
    Is that Windows 10 or Windows 7?


    windows 10 home
     
     
    Welcome to the forums oliverburridge
     
    Can you boot into safe mode ?
     
     
    Everything look good in device Manager ?
    post edited by Cool GTX - 2016/08/03 07:36:09

    1) ASUS Z97-WS, i7-4790K@4.9GHz,  2-Way-SLI - EVGA GTX Titan X SC - EK block/plate, Custom loop, 32GB GSkill Ripjaws DDR3-2400, Samsumg Pro 850 SSD, 2-2TB WD Black, Phanteks Primo Case, Win 10 Pro 64bit, 4K Acer XB280HK monitor, EVGA 1600 P2 Supernova PSU, Fire Strike 1.1 = 21,842  
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    #13
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 07:38:40 (permalink)
    yeah everything is updated and nothing stands out in device manager, havent tried booting in safe mode yet! shall try now.
    #14
    Zuhl3156
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 07:44:52 (permalink)
    Nevermind, I see you mentioned you were using Windows 10 in your original post. There have been other complaints from Windows 10 users about the Intel USB 3 drivers failing to load. There is a download for Windows 7 but not for Windows 10 as they are supposed to be installed by Windows 10 during installation. Someone has modded the INF file for theWindows 7 drivers if I can find them somewhere. I had no problems myself  since my Windows 10 install was an upgrade from Windows 7 and the USB 3 drivers and controller were already in place. Open your Device Manager and under System Devices see if there isn't a yellow triangle next to that Intel USB controller.
     
    P.S. Nevermind again. Our replies crossed and I was still typing when the others had posted. Sorry.


     
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    Cool GTX
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 07:47:13 (permalink)
    The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly.
    LINK
     
    ******* CHECK YOUR AUDIO DRIVERS IN DEVICE MANAGER! *****
    ***** If you have more than one DISABLE ONE AT A TIME AND TRY TO CAUSE THE CRASH!
     
    Does your MB have audio drivers, installed ?
     
    Did you load total Nvidia driver package - which includes sound drivers ?
     
     
    I run DDU, and custom install the EVGA / Nvidia drivers
     
    Use DDU (Display driver uninstaller) in safe mode to clean out all your nvidia drivers. Use the clean and restart (highly recommended) option. Sajin LINK
     
    --- Only selecting PhysX and the actual GPU driver, none of the other "stuff" and select clean install.
     
    ( I do NOT load GeForce Experience software, Nvidia 3D drivers, Nvidia Sound )
     
     
    Did you upgrade to Win 10 ------ OR ----- Clean install ?
     
     
    Double check all of your power cables, Fully seated, little clips are locked onto the socket bump
     
     
    GPU power (8-pin side goes into GPU & 6-pin + 2-ping goes into GPU)

     
    post edited by Cool GTX - 2016/08/03 07:55:11

    1) ASUS Z97-WS, i7-4790K@4.9GHz,  2-Way-SLI - EVGA GTX Titan X SC - EK block/plate, Custom loop, 32GB GSkill Ripjaws DDR3-2400, Samsumg Pro 850 SSD, 2-2TB WD Black, Phanteks Primo Case, Win 10 Pro 64bit, 4K Acer XB280HK monitor, EVGA 1600 P2 Supernova PSU, Fire Strike 1.1 = 21,842  
    2) EVGA X99 Classified, I7-5960X, 2- Titan X Pascal, 32GB GSkill Ripjaws DDR4-3000, Intel NVMe PCIe 750 SSD, Win10 Pro,PSU EVGA 1200 P2 Folding 2.5M PPD    Affiliate code 05MLLDCG6B  
     
     
     

     
     
     
    #16
    agent8
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 07:50:14 (permalink)
    Windows 10.... Enough said. LOL
    If it is only during games, to me that narrows it down to ram, overheating or a driver/software issue. Hmmmm....
    #17
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 08:13:20 (permalink)

     
    above is the audio drivers i can see, also it did mention the 970 gaming board did have on board audio drivers
     
    Yeah not too happy with windows 10 atm lol! such a pain
     
    and yes it was a clean install of windows 10 and also i checked to make sure all the wires were connected properly to the motherboard and the power supply.
     
    I am going to download DDU and see if that works
    #18
    Cool GTX
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 08:19:06 (permalink)
    If you are not pushing sound to your monitor through HDMI -- do not load the Nvidis sound drivers
     
    If you are pushing sound to monitor speakers -- remove & disable MB sound
     
     
    Less is more in this type of issue.

    1) ASUS Z97-WS, i7-4790K@4.9GHz,  2-Way-SLI - EVGA GTX Titan X SC - EK block/plate, Custom loop, 32GB GSkill Ripjaws DDR3-2400, Samsumg Pro 850 SSD, 2-2TB WD Black, Phanteks Primo Case, Win 10 Pro 64bit, 4K Acer XB280HK monitor, EVGA 1600 P2 Supernova PSU, Fire Strike 1.1 = 21,842  
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    #19
    bcavnaugh
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 08:22:28 (permalink)
    Zuhl3156
    Nevermind, I see you mentioned you were using Windows 10 in your original post. There have been other complaints from Windows 10 users about the Intel USB 3 drivers failing to load. There is a download for Windows 7 but not for Windows 10 as they are supposed to be installed by Windows 10 during installation. Someone has modded the INF file for theWindows 7 drivers if I can find them somewhere. I had no problems myself  since my Windows 10 install was an upgrade from Windows 7 and the USB 3 drivers and controller were already in place. Open your Device Manager and under System Devices see if there isn't a yellow triangle next to that Intel USB controller.
     
    P.S. Nevermind again. Our replies crossed and I was still typing when the others had posted. Sorry.


    You Could try and update the USB Drivers:
    USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 8/9/100 Series and C220/C610 Chipset Family
    Other USB 3.0 Drivers
    post edited by bcavnaugh - 2016/08/03 08:27:28

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    Zuhl3156
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 08:27:26 (permalink)
    oliverburridge

     
    above is the audio drivers i can see, also it did mention the 970 gaming board did have on board audio drivers
     
    Yeah not too happy with windows 10 atm lol! such a pain
     
    and yes it was a clean install of windows 10 and also i checked to make sure all the wires were connected properly to the motherboard and the power supply.
     
    I am going to download DDU and see if that works


    Open your System Devices in your Device Manager and disable your video board audio from there. They are located in PCI bus 1 and PCI bus 2. After that the audio drivers related to the video boards will disappear in the other locations.


     



     
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    #21
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 08:27:30 (permalink)
    just done a clean install of the nvidia drivers doing just as you said only installing the driver and the physx, ill keep you posted
    #22
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 08:30:46 (permalink)
    also disabled those audio drivers now 
     
    #23
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 08:33:34 (permalink)
    actually they are the only audio drivers on board now so i dont need to disable them i dont think otherwise i cant listen to anything 
    #24
    Zuhl3156
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 09:35:35 (permalink)
    oliverburridge
    actually they are the only audio drivers on board now so i dont need to disable them i dont think otherwise i cant listen to anything 


    Yep, the onboard audio is located in PCI bus 16 or some other high numbered location. You can't be disabling those but disabling the video board's audio drivers from that location in your Device Manager will keep Windows from reloading its default drivers.


     
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    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 10:40:53 (permalink)
    Aaaaah ok cheers man, think the solutions have worked so far and has been a long time of constant gaming so think the issue might possibly be fixed as of now!
    #26
    Cool GTX
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 10:54:16 (permalink)
    oliverburridge
    Aaaaah ok cheers man, think the solutions have worked so far and has been a long time of constant gaming so think the issue might possibly be fixed as of now!


     
    Glad to help
     
    Game On

    1) ASUS Z97-WS, i7-4790K@4.9GHz,  2-Way-SLI - EVGA GTX Titan X SC - EK block/plate, Custom loop, 32GB GSkill Ripjaws DDR3-2400, Samsumg Pro 850 SSD, 2-2TB WD Black, Phanteks Primo Case, Win 10 Pro 64bit, 4K Acer XB280HK monitor, EVGA 1600 P2 Supernova PSU, Fire Strike 1.1 = 21,842  
    2) EVGA X99 Classified, I7-5960X, 2- Titan X Pascal, 32GB GSkill Ripjaws DDR4-3000, Intel NVMe PCIe 750 SSD, Win10 Pro,PSU EVGA 1200 P2 Folding 2.5M PPD    Affiliate code 05MLLDCG6B  
     
     
     

     
     
     
    #27
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 12:31:42 (permalink)
    Seems like it was only a temp fix, didnt do it for a good few hours but got reset again
    #28
    Zuhl3156
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 12:41:58 (permalink)
    Might be time to get yourself a cheap meter and watch the 12 volt output waiting for it to shut down. Here is something cheap and useful from Amazon: https://www.amazon.com/Etekcity-Digital-Multimeter-Battery-Tester/dp/B00B7CS3UY/ref=sr_1_2?
     
    I'm still using a meter I got from Sears 20 years ago for $9.99 and don't know what I would do without it. You can find them locally too at places like Sears and Walmart.


     
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    #29
    oliverburridge
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    Re: HELPPPPPP!!!! My computer keeps restarting and i cannot figure out the problem 2016/08/03 12:55:04 (permalink)
    will that not be hard to monitor because ill have to be constantly watching it as and when it restarts?
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