bcavnaugh
I too have to ship mine back as a cross-ship once approved, my question is should we remove them from use now or wait for our new one? Thanks

Nofear88
I'm having problems with my Advanced RMA with the EVGA EU Support Team, i already paid the collateral for cross-shipping and they keep telling me to send my PSU first and pay the shipping cost, could you guys resolve this problem?
here is the messages from support:
 

Continue Support Ticket FOR SN 1303441008800***

Question Date: 11/21/2013
Q: I applied for a cross-ship RMA for this PSU because the PSU Update Notice in the EVGA website, i received an e-mail telling me that was approved and should send my PSU first and pay for the shipping cost!
Shouldn't i receive first the new PSU and a pre-paid shipping label to return the defected one? I paid the full price to have a new and good PSU from EVGA and now i have to be without my PC running for a few days and even pay for the shipping? Are you serious?
I didn't have problems with my PSU, if EVGA don't cross-ship to me with shipping paid i will not continue with this RMA, i hope you guys understand my situation and clear this out soon, i will wait for your reply.
Answer Date: 11/22/2013
A: Hi, thanks for your detailed request - first you chose not advanced RMA, but standard. We do offer two RMA-options: standard means: that you send us defective product, which normally takes 3 days one-way and three days for the processing, so all in all it takes about 9 days. advanced means: that you´ve to pay a security payment via PayPal and we´ll make a cros shipment. As soon as we´ll receive the defective product, we´ll retransfer the money. Please let me know if you want to change it to advanced. Thanks. Regards,
 
Tech: Markus Kaesbauer

---

Question Date: 11/22/2013
Q: You say that i chose standard, bu when i clicked in "Cross-Ship" i received the following automated e-mail:

"Dear, Jose Costa

EVGA has received your Advanced RMA request. Your RMA ID Number is 336231.

APPROVAL

EVGA will review your Advanced RMA (EAR) request within 1-2 business days. If your Advanced RMA request has been approved, you will be asked to submit a credit card as collateral as the final step in the process. Please note: After your EAR request has been approved, you will need to submit the collateral payment in order for the product to ship. EVGA will process a refund of this collateral payment within 3 business days of receiving your product.
..."

In the information about my open RMA in my user account it says:

"Open RMA Status

RMA Details

SERIAL NUMBER: 1303441008800***

Description: EVGA SuperNOVA 1000 G2 Power Supply

RMA ID: 336231

RMA Number: 543213002667

RMA Received: Pending

Shipping Status: Pending

Cross Ship: Pending Collateral

Shipping Out Option Selected: Ground

Part Number Out: Pending

Next Step: Awaiting Credit Card"

Then the next day i received an e-mail telling me that my standard RMA request was approved and should send my product with the not pre-paid label included in the e-mail. What the hell is going on with your automated system guys? First the faulty PSU, and now the automated RMA system its faulty too? My consideration with EVGA its dropping like crazy, wake up guys!!
Answer Date: 11/26/2013
A: Hi, probably a system failure - already forwarded to our RMA-department and IT department, sorry for the circumstances. Please send the product within the provided PDF "address" to us and may you could print the transfer of the PayPal transaction and put it to the package, that everybody is informed; will write a notifaction to your profile. Please let me know if you´re having any issues left. Thanks. Regards,
 
Tech: Markus Kaesbauer
 
(Then tried to submit the following question with no luck. The support system its realy failing!)
 
"What do you mean by sending the product within the provided PDF address? I already paid the collateral price of the second PSU for you to send me first with a pre-paid shipping label, and now you still want me to send mine first with shipping paid by me? Are you guys serious? I don't want to be without my PC running for a week or even more, thats why i chose and paid for cross-shipping RMA, now that you already have money of 2 PSUs you still want me to send the only one i have?"

thanos999
just sent my request for rma trouble is i cant find my receit with purchase date on it but i did register it the day i received it

thanos999
i bought it from scan but i bought it on credit using paybreak and the paybreak receit doesent say what the products were i only bought it a day after i bought a gtx760 gpu and when i put that in i discoverd my psu was underpowerd so i bought the best psu i could