bwanaaa
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Well, the customer service at EVGA is great. I have this problem on crash on resume from standby. So I emailed Jacob and he sent me another motherboard. I opened it up to inspect the socket and see these: Two pins appear off and from the side I see one sticking up.    Anyone else see this? I guess their QC needs some help.
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dustingg
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Re: are these bent pins?
2013/10/10 12:35:59
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Looks like it man! I need to get a magnifying glass and a good light and examine mine. I thought i had seen something like that last time I swapped chips out......
post edited by dustingg - 2013/10/10 13:24:35
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linuxrouter
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Re: are these bent pins?
2013/10/10 13:07:41
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I would contact EVGA about this before installing a CPU in the socket. Let them know that you inspected the socket after arrival and found the damaged pins.
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XrayMan
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Re: are these bent pins?
2013/10/10 21:56:33
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Moving to the Warranty section.
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EVGATech_MattM
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Re: are these bent pins?
2013/10/11 00:43:03
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I am sorry to hear this. I have PMed you to get this resolved. I apologize for any inconvenience.
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rjohnson11
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Re: are these bent pins?
2013/10/11 04:16:00
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Hopefully this can be resolved for you quickly.
I can repair something like that if the pins are only slightly bent but it requires very good micro tools. If however the pins are bent badly then it is very difficult.
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bwanaaa
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Re: are these bent pins?
2013/10/11 06:01:00
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That they would send out an obviously broken part as a replacement speaks of internal chaos. Evga is going to follow Abit. The smart support staff would leave now.
EVGA Dark Intel i7 4930k EVGA GTC 780 SC ACX Corsair cmd32gx3m4a 1866 c9 1.6v 32g Samsung 256 840pro WD Black 2 gig LG Bluray Seasonic Platinum 1000 Corsair H110 Nanoxia DS-1 BIOS 2.07 Win7Pro 4.6 ghz @ 1.36v PLL on vDroop off Pics: http://forums.evga.com/tm.aspx?m=2031177#2031177
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BioHazardSperm
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Re: are these bent pins?
2013/10/11 08:01:25
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the above post is about the stupidest thing ive seen this year,congrats
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EVGATech_ChrisB
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Re: are these bent pins?
2013/10/11 09:55:12
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Dear bwanaaa, I can confirm that this is not normal as we do inspect all RMA products before shipping and while I can not explain how this occurred, I am very sorry to see that your replacement was damaged. I can confirm that a replacement is being sent to you with expedited shipping to assist and please do not hesitate to let me know if you should have any additional questions or concerns. chrisb@evga.com
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EVGATech_ChrisB
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Re: are these bent pins?
2013/10/11 09:58:35
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Dear bwanaaa, I am very sorry to hear that you feel this way as I can assure you that this is not the case. I can confirm as I stated previously that we do inspect RMA replacements prior to shipping and while we are unable to say what caused this damage or when this damage occurred we are here to support you with having it replaced as soon as possible to assist. bwanaaa
That they would send out an obviously broken part as a replacement speaks of internal chaos. Evga is going to follow Abit. The smart support staff would leave now.
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rjohnson11
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Re: are these bent pins?
2013/10/11 10:08:01
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EVGA customer support is one of the best out there and I'm sure EVGA will come through and solve this. Looks like Chris is on top of things for you.
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TheSidewinder
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Re: are these bent pins?
2013/10/11 10:08:09
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Lucky you, bwanaaa!
On my step-up, they *^%#$-ed up the CPU pins on my returned Classy, then charged me $80 to fix it, and also didn't return my complaint call to the RMA manager.
Hope your luck continues to hold.
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EVGATech_ChrisB
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Re: are these bent pins?
2013/10/11 10:35:03
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Dear TheSidewinder, I am very sorry for any confusion as I can confirm that if a product is returned to EVGA with bent CPU pins we do make every effort to fix the product without replacing the socket, but if the pins cannot be simply bent back into place without an issue we do request that the physical damage caused to the board prior to EVGA receiving it is covered by the customer. I am showing that we unfortunately received your product with bent CPU socket pins and in a effort to work with you we assisted with a repair option to avoid your warranty being unavailable due to physical damage. I am also very sorry for any confusion as I can confirm that I am not able to find any request to speak to the RMA Manager, but in a effort to assist further, I will have a call to you so that we can speak with you further on your RMA. Please let me know if you should have any additional questions or concerns. chrisb@evga.com TheSidewinder
Lucky you, bwanaaa!
On my step-up, they *^%#$-ed up the CPU pins on my returned Classy, then charged me $80 to fix it, and also didn't return my complaint call to the RMA manager.
Hope your luck continues to hold.
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TheSidewinder
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Re: are these bent pins?
2013/10/11 11:27:44
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I give credit where it's due, so thank you Jayson/Jason for the call just now.
While this wasn't resolved to my complete satisfaction, EVGA did give me an account credit for half the repair fee. As it's been so long since this occurred, under the circumstances I have to say what they did must be called "fair" at least.
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notfordman
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Re: are these bent pins?
2013/10/11 12:11:34
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I like the way that EVGA tries to take care of the consumer. For example the expedited shipping of replacement. That I think is top notch. Hopefully you both have better experiences in the future with EVGA! 
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