Helpful ReplyUSB lockups, SATA failures, and random lockups (may be related)

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HalloweenWeed
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2010/02/04 07:29:35 (permalink)
I have started this thread because they have locked the previous two threads:

Please post here if you too are experiencing USB drop outs/freezes

USB's all stop responding

And a new thread has been made by an EVGA product manager, and he asks that you only post once there:

For those who are experiencing USB issues

So this thread is to post additionally, and for new user problems, new questions, info from users, and possible insights.

Please read the other threads above before posting here, and post elsewhere if you have an unrelated problem.
post edited by HalloweenWeed - 2010/02/26 07:33:00

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Overclocking is useless to me if it is not rock stable.
#1
HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/04 07:33:11 (permalink)
I have a question for EVGA:
For my own knowledge, not for troubleshooting purposes, is the Intel ICH10R the southbridge, or does it just come off of the southbridge?

For those who didn't see the previous post, the USB and the SATA both run off of the SB.

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Overclocking is useless to me if it is not rock stable.
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ShockTheMonky
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/04 07:39:10 (permalink)
NM.

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#3
HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/04 07:43:58 (permalink)
For those who are just experiencing random lockups:

Did your SATA port fail? If so, you may have this issue, if not it doesn't mean that you don't have this issue.

Are you using a PS2 keyboard? If so, and you still have keyboard control of your computer during the problem, you may have the same issue(s). If you have PS2 keyboard and it doesn't respond, you probably have a different problem.

For those who are not using a PS2 keyboard, it may be very difficult to discern if you have the same issue since your system may effectively hang and you can't input anything to Windows. Does your keyboard caps lock, scroll lock, and num lock work? If so, then you probably have a different problem. Same goes if your lighted keyboard remains lit.

Does your mouse laser LED go out? If not, then you probably have a different problem.


Otherwise, please, let's here it...

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Overclocking is useless to me if it is not rock stable.
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sweTruth
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/04 07:46:59 (permalink)
How should one know if their SATA port fails? I'm having random lockups but my g15 stays lit and so does my mouse g15 connected with usb and my mouse connected to my g15.
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HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/04 07:55:01 (permalink)
sweTruth

How should one know if their SATA port fails?

If you have a HD connected to an SATA and it fails, your no longer will be able to access those directories on your HD, and possibly Windows won't boot. In addition, you may see a red error for a second during the BIOS screens.

sweTruth

I'm having random lockups but my g15 stays lit and so does my mouse g15 connected with usb and my mouse connected to my g15.

Then you probably don't have this issue, everyone else has reported these have failed during this problem.


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Overclocking is useless to me if it is not rock stable.
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HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/05 12:53:35 (permalink)
HalloweenWeed

I have a question for EVGA:
For my own knowledge, not for troubleshooting purposes, is the Intel ICH10R the southbridge, or does it just come off of the southbridge?

OK, so I had to go look it up myself, I should have done so in the first place.


Yes, the Intel ICH10R is the southbridge. So you can all see why failing SATA ports and failing USB ports can be related, since on the EVGA X58 SLI the SATA0-SATA5 ports are all directly on the Intel ICH10R. Also, a failed ICH10R might be caused by the gigabit LAN driver (or onboard audio driver)!


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Overclocking is useless to me if it is not rock stable.
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MJinZ
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/05 13:17:41 (permalink)
Please stop making new threads until you properly troubleshoot your own - aka, replace your crappy PSU.


You have an isolated case involving SATA, I have never seen any other posts/issues from people experiencing this. 
post edited by MJinZ - 2010/02/05 13:21:19

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HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/06 07:29:14 (permalink)
I just ordered a Corsair HX1000.

Main (gaming) rig: i7-3930K; Asus Rampage IV Extreme; H100 W/p-p Excaliburs, AS5; MSI 7870 2GD5/OC; Crucial M4 SSD 256GB.
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Overclocking is useless to me if it is not rock stable.
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ShockTheMonky
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/06 07:31:03 (permalink)
HalloweenWeed

I just ordered a Corsair HX1000.


Thnx for letting us know that, (TWICE)!

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firbrd
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/06 11:13:51 (permalink)
MJinZ

Please stop making new threads until you properly troubleshoot your own - aka, replace your crappy PSU.


You have an isolated case involving SATA, I have never seen any other posts/issues from people experiencing this. 


ive replaced my corsair hx 1000w 2 times and i have the issue still too. 
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firbrd
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/06 11:22:27 (permalink)
MJinZ

Please stop making new threads until you properly troubleshoot your own - aka, replace your crappy PSU.


You have an isolated case involving SATA, I have never seen any other posts/issues from people experiencing this. 


i can say since more reading around tho i have rolled back the audio and the ethernet port drivers and the issued has drastically slowed down(hasnt happened since) im kinda hopin this will resolve the issue. im also ordering a externally powered usb 7 port hub off amazon.com if this still hapenes with a hub then its a sure thing bad mobo becuase the hub does nothing but send a signal tot the computer telling the computer theres a kb or mouse hooked up. no power at all is drawered from the ports since the hub uses external powering.at any rate the disabling and driver rollback of the gigbite ethenet ports and the rollback of the onboard audio seemed to have helped. we'll see if this is a permannat fix. and ya i was also having dropouts of sata ports too i couldnt reach windows and would have to reboot about 4 times to get into windows at all! but since i took all measures listed and also disabled selective suspend the issues have for now at least stopped. time will tell if its a permanat thing. just thought id list this to maybe help anyone else. yes i also tried 2 other psu's corsair 850 and a the big boy thermaltake toughpower 1200watt.
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HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/08 07:59:04 (permalink)
Hmm, It seems at least haf the ppls W/this USB lockup prob have cooler master hafs. Hmmm...


Also, the fact that CMOS reset seems to reset the problem indicates a motherboard- or chipset-specific problem related to  the BIOS.
post edited by HalloweenWeed - 2010/02/08 10:32:17

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Overclocking is useless to me if it is not rock stable.
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HRPuffnstuff
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/08 09:55:23 (permalink) ☄ Helpful
My front panel is not connected because one of the ports died and the issue persists.  Happened just a little while ago afterwhich I upped my ich voltage a little bit from the original auto setting.  Hasn't happened since but I'll let you know if it does.  I also use a powered dlink 7 port usb hub and several times my system won't recognize devices when plugged into it including my ipod however my lg phone works all the time in it.

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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/12 08:51:22 (permalink)
I too have problem with USB freezing and locking up, it happens randomly when thumb drive is plugged in. System looks like its working ok at times without keyboard or mouse and at time it does BSOD, in addition if I restart computer then BIOS posting/booting is really slow and at times it does it one letter at a time, only after powering of at power supply and waiting few minutes does it post normally. Also I noticed that since wireless card is USB external the connection is lost and setting for prefered network is not there anymore so I need to connect it again and enter WAP password. It's really annoying and I'm about to take a hammer to it. Only workaround I found is plugging in USB thumb drive in to USB add on card then system doesn't lock up or have any problems, but this is bad as I need to switch between multiple thumb drives in a day. I loaded latest bios (44) but problem persist. If nothing is done soon I will need to RMA this board. In addition system is not overclocked and everything else works fine.

Thanks

Amir
post edited by wolf-man - 2010/02/12 09:18:29
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HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/12 10:04:04 (permalink)
wolf-man you have the classic symptoms. Did you try unplugging your front panel USB headers? Also, please answer the post by EVGA tech here:

For those who are experiencing USB issues

I also suggest you try rolling back your Realtek gigabit LAN drivers (on both ports), and of course you might want to try HRPuffnstuff's solution, it's you're call.

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Overclocking is useless to me if it is not rock stable.
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shamus5178
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/12 11:14:58 (permalink)
Funny this, Ive just RMA'd a E759 for SATA port problems in that I would get a lock up and then on hard reset, a "boot manager missing" error message and have to sanitary erase my SSD and try fresh reinstall of OS.

I thought it was a SATA cable but when it happened on port 0 and port 1, things are going wrong......

I also suffered the frozen USB mouse and key board problem, reinstalled the drivers cut down the number of times this happened
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HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/12 11:36:48 (permalink)
Yeah, shamus5178, I had similar SATA failures. This is my thread:

First SATA failures, now dead replacement, months of anguish

One suggestion: Before you send in your old mobo try remove CMOS batt 10 mins, then replace, hit BIOS reset 5 sec after PS turned on, then reset BIOS info and try again. I would like to know if it fixes the problem (temporarily) as they said mine tested OK.

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Overclocking is useless to me if it is not rock stable.
#18
shamus5178
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/12 12:21:57 (permalink)
Board in Germany as we speak, have alook at the PM I sent you to get the back ground..

Be on in a couple of hours, its friday night here in the UK and life still goes on........................
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HRPuffnstuff
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/12 12:58:52 (permalink)
I also wanted to add that I also had some strange drive corruption issues with that mb as well.  I entered it into the step up program for a e760 and purchased another e758 which has a different color scheme yet says pcb revision 1.1 just like the first one.  It has not had any problems with usb/kb/sata and the ich voltage is set to auto.  I also waterblocked it so my temps are a lot cooler than they were with the stock heatpipe so only time will tell if it was the mb or the ich chipset revision.  I'm running the same drivers as I just swapped mb's into the same system plus added the water cooling.

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HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups seem related 2010/02/21 08:47:47 (permalink)
OK I just found a fix for my SATA port failure issue, as it just happened to me again:
Raise ICH Vcore to 1.15V.
I think this may fix the USB lockup issue as well, as another member has mentioned it worked for him.

Sorry for similar multiple posts, but I must report this in all the relevant threads.

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See my primary ModsRigs: Adam for the rest, and I have a second (wife's) rig Asus Rampage III Extreme & 960: Eve.

   
Overclocking is useless to me if it is not rock stable.
#21
HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/03/04 13:40:44 (permalink)
From the thread "For those who are experiencing USB issues":

mdswish

FYI, Jacob has asked me to send him my 760 board that is not correctly working for testing purposes.  They're having trouble duplicating the problem in their labs with new equipment.  So I'm sending my non-working board to expedite the testing process.  They should have it by the end of next week at the latest, which will help narrow down the problem.  I can assure you, they are working on it.


I'm glad that you/they are finally doing this, even though I have mitigated my problems. But I have to also wonder just how much of this "USB prob" was caused by winter static electricity. I always keep it above 40% humidity in my house to prevent.

I had to post this here as the other thread is EVGA tech, not for conversation, and it is prohibited to post multiple times there.

Main (gaming) rig: i7-3930K; Asus Rampage IV Extreme; H100 W/p-p Excaliburs, AS5; MSI 7870 2GD5/OC; Crucial M4 SSD 256GB.
See my primary ModsRigs: Adam for the rest, and I have a second (wife's) rig Asus Rampage III Extreme & 960: Eve.

   
Overclocking is useless to me if it is not rock stable.
#22
HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/03/08 14:50:24 (permalink)
OK this morning when I booted I got a "USB device not recognized". I had not plugged nor unplugged any USB device, and my relative humidity was 45%. I rebooted a couple of times and it did not go away. It was my PowerUp GEN-9010 Internal All-in-One Flash Card Reader plugged into the mobo header, it would no longer work. Then I turned up the ICH voltage from 1.1 to 1.15V and it began working again! I then used it to transfer a pic from my memory card. Seems OK now. Lesson: Need 1.15V on ICH Vcore, not 1.1.
post edited by HalloweenWeed - 2010/03/08 14:53:52

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See my primary ModsRigs: Adam for the rest, and I have a second (wife's) rig Asus Rampage III Extreme & 960: Eve.

   
Overclocking is useless to me if it is not rock stable.
#23
HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/03/10 08:47:21 (permalink)
OMG, I just downloaded the spec sheet updates for the X58 chipset, and they're riddled with prob's that say "no fix"!!!!!
One of these says: "Intel® I/O Controller Hub 10 (ICH10) Consumer Family UHCI Hang with USB Reset".
Another says: "Intel® I/O Controller Hub 10 (ICH10) Family 1.5 Gb/s SATA Signal Voltage Level".
The list for the ICH fits easily on one page, but the IOH list is a good two pages long.
Unfortunately these descriptions are quite technical and require an electronics engineer to really understand them to understand what they mean to us when having troubles with our systems. But just the sheer number of issues with "no fix" is alarming. But I have not compared this list to other chipset documentation, so I can't really put it into perspective.

Here is the Intel website page where you can download these:

Intel X58 Express Chipset Technical documents

I would love it if someone with more technical knowledge would look at those "updates" and tell us what those "no fix" lines should mean to us.

Main (gaming) rig: i7-3930K; Asus Rampage IV Extreme; H100 W/p-p Excaliburs, AS5; MSI 7870 2GD5/OC; Crucial M4 SSD 256GB.
See my primary ModsRigs: Adam for the rest, and I have a second (wife's) rig Asus Rampage III Extreme & 960: Eve.

   
Overclocking is useless to me if it is not rock stable.
#24
chrisy
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/03/10 17:38:04 (permalink)
HalloweenWeed
OMG, I just downloaded the spec sheet updates for the X58 chipset, and they're riddled with prob's that say "no fix"!!!!!
..
I would love it if someone with more technical knowledge would look at those "updates" and tell us what those "no fix" lines should mean to us.

Scroll down in the doc, it describes them. 'No fix' here means, probably, that there's no current revision of the silicon that fixes the issue, yet. If they've moved on from the platform then there may never be.


In many of the cases though there is a workaround.


That said, there's two USB ones that appear to be hardware flaws in the design, and thus not workaroundable. One of them is specific to a certain USB2 line driver setup (pseudo-differential)  - not all devices will use it, but some will. By its nature, this particular problem ('may drive D+ and D- lines to a level greater than USB 2.0 spec +/-200mV max' - note it says 'may') will cause unpredictable results.


This is normal with silicon products. It sucks, but it's life.


If this specific issue is the one, then y'all need to go find USB2 hubs that have a proper fully-differential line driver to the host. That will workaround this issue. But I can only guess if this is the problem you have. My E760 hasn't (yet?) exhibited any of these problems.


Chris.
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HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/03/10 19:18:19 (permalink)
Did you see they have a new BIOS (49) with the ICH Vcore default 1.1V?

EVGA X58 Motherboards - BIOS 49 Released

"Removes shutdown action when enabling Virtualization Technology"

Maybe that means they've fixed the "double-pump" as well.

Main (gaming) rig: i7-3930K; Asus Rampage IV Extreme; H100 W/p-p Excaliburs, AS5; MSI 7870 2GD5/OC; Crucial M4 SSD 256GB.
See my primary ModsRigs: Adam for the rest, and I have a second (wife's) rig Asus Rampage III Extreme & 960: Eve.

   
Overclocking is useless to me if it is not rock stable.
#26
kwczvip
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/04/05 19:12:12 (permalink)
 
My Naga mouse and my logitech g35 headset have this usb problem. When the computer hibernates, restarts, or otherwise loses power to the usb ports, I am forced to unplug and replug in these two items. They are both a month old and were working fine on my old p45 board. This happens to both the front and back usb ports. All parts are new. My usb keyboard seems unaffected by this.
post edited by kwczvip - 2010/04/05 19:38:25

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#27
visseroth
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/09/28 01:57:41 (permalink)
I indeed am having the same problem. Keyboard seems to freeze up for about 2 to 20 seconds then resume and happens quite often. I may have a good day with only one freeze here or there and I may have a day where it happens so damned often I want to slap the keyboard accross the stupid monitor! None the less it is a consistant problem. Seems my keyboard is the only thing affected no matter the USB port I plug it into and my last keyboard was completely distroyed due to frustration out of controll. So basically my keyboard has been replaced and the problem still persists.
I am also having packet latency and loss problems via my NICs.
All I have to say is this is some serious BS and I'll keep RMAing my board every time the problem comes up intil the problem is resolved and/or never comes back.
Thank god for a MB with a lifetime warranty, like heck if I'm going to build a new system at the fault of the suppliers. I already spent to much on this system and I don't want to replace it until I grow tired of it being so dang slow and have the money to do so or because I must, not because the supplier says "sorry it's out of warranty". Try that crap with my and you'll be talking to my lawyers.... Try me!

eVGA all the way. They've done me good thus far and I hope it continues.
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#28
visseroth
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/09/28 01:59:19 (permalink)
Oh! As a side note I might also add my front USB ports are unable to power some USB hard drives without surging the drive(s).

eVGA all the way. They've done me good thus far and I hope it continues.
eVGA E758 X58 SLI
i7 950 @ 3.7Ghz, 1.25v, +225mv, w/o VDroop, Turbo off
tj 58, Cores: 78, 78, 77, 77 @ 100% load
Thermalright 120 Extreme Copper
12GB Mushkins 7-8-7-24 1.65v
GTS 450KO's
4 X 150GB 10,000RPM Raptors RAID0
1 X 74GB 10,000RPM Raptor Stand Alone
1,000W PC Power and Cooling Turbo Cool
Enclosed in an Antec 1200 w/8 120mm & 1 200mm case fans


#29
HalloweenWeed
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Re:USB lockups, SATA failures, and random lockups (may be related) 2010/09/28 18:26:32 (permalink)
visseroth

I indeed am having the same problem. Keyboard seems to freeze up for about 2 to 20 seconds then resume and happens quite often. I may have a good day with only one freeze here or there and I may have a day where it happens so damned often I want to slap the keyboard accross the stupid monitor! None the less it is a consistant problem. Seems my keyboard is the only thing affected no matter the USB port I plug it into and my last keyboard was completely distroyed due to frustration out of controll. So basically my keyboard has been replaced and the problem still persists.
I am also having packet latency and loss problems via my NICs.
All I have to say is this is some serious BS and I'll keep RMAing my board every time the problem comes up intil the problem is resolved and/or never comes back.
Thank god for a MB with a lifetime warranty, like heck if I'm going to build a new system at the fault of the suppliers. I already spent to much on this system and I don't want to replace it until I grow tired of it being so dang slow and have the money to do so or because I must, not because the supplier says "sorry it's out of warranty". Try that crap with my and you'll be talking to my lawyers.... Try me!

That sounds like a driver prob, or other software or corrupt Windows install. What AV are you using?

Main (gaming) rig: i7-3930K; Asus Rampage IV Extreme; H100 W/p-p Excaliburs, AS5; MSI 7870 2GD5/OC; Crucial M4 SSD 256GB.
See my primary ModsRigs: Adam for the rest, and I have a second (wife's) rig Asus Rampage III Extreme & 960: Eve.

   
Overclocking is useless to me if it is not rock stable.
#30
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