There is an advanced RMA option, If you haven't registered yet, and are withen your 30 day window, than there is still time to purchase it. !
 
http://www.evga.com/support/ear/

let me guess you are running windows 7 64 byte right?
I am on my weekly rebuild of a 3tb raid 5 drive. I have set my drives to never go to sleep but I think the raid controller goes to sleep causing the drive failures. now what leads me to that conclusion is I have an evga 680I and 790i all running windows7 64 with raid 5 drives and it only happens on the 759 board with the intel raid drivers

TPaulo

"Currently EAR is only available to residents in the continental US. Hawaii, Alaska, APO/FPO, and military addresses are not included."

This is distressing to say the least, I guess those of us in the Armed Forces and non-continental states are subject to sub-par warranty service... if you have my CC number on file and can charge it if you don't get a board back, why limit service to continental US only?

I agree it's not the greatest policy, but it's due to a tracking issue.  Once it leaves the Conus and crosses into international waters it limits the legal they have to charge the customer if they dont return their board.

sstroud

TPaulo

"Currently EAR is only available to residents in the continental US. Hawaii, Alaska, APO/FPO, and military addresses are not included."

This is distressing to say the least, I guess those of us in the Armed Forces and non-continental states are subject to sub-par warranty service... if you have my CC number on file and can charge it if you don't get a board back, why limit service to continental US only?

I agree it's not the greatest policy, but it's due to a tracking issue.  Once it leaves the Conus and crosses into international waters it limits the legal they have to charge the customer if they dont return their board.

Why not just place a "hold" on your credit card like Western Digital does, BEFORE they send the motherboard...then release it when they get something back or finalize the charge within a specified amount of time. I'm sorry, but I see no reason why one company does it and others don't, just poor customer service IMO. Thankfully there are other companies to choose from; and, in today's economy I would think that a "boutique" company would be bending over backwards for it's customers as I don't think they are growing in number!

hagatha

I've been running a RAID0 with 2 300gb raptors... and haven't had a single issue... My system is set to sleep after 1 hr...

Dunno what the problem is... corrupt drivers? bad cables? Could be a valid RMA issue.

I've been using RAID0 as far back as my 680i & E6600... no problems

hagatha

Very Glad to hear that because I ordered a E760 and it should be here tomorrow !

Its the Intel Matrix Storage Managers falt that the drives apear to fail. more speficly the Drivers for the raid.
I beleave that the 8.9 drivers are the ones with all the problems. And i was having all kinds of issues with them
If you dont have the Manager and the drives install than that could also be your problem. =/

Feel free to look up IMSM 8.9 failures if you dont beleve me. it happens on all X58 motherboards not just the evga ones.

so if you step back to 8.6 or so it will fix the issues you are having with drives reporting errors an failing.

Alternatively and what i recomend is to download IRST (Intel Rapid Storage Techonogy). Its a lot newer and Works a whole lot better than IMSM 9.5 (google it if you dont trust me) and here is a link.

http://www.station-drivers.com/page/intel%20raid.htm

9.6.0.1037 are the ones i know and trust. but feel free to use the "newer" ones if your feeling lucky. the newer ones seem to have disipeared from other sites so i would stay away from them.

TPaulo

Have an X58 motherboard with the latest BIOS (FEB2010) and my RAID 0 keeps crashing... originally I had 2* Raptors and it happened twice, I figured, well drive is shot send it to WD, so I paid to ship non-defective drives to WD, twice. I now use 2* SSD and issue keeps surfacing. If I move to a different SATA port (or even unplug it and re-plug it) on the drive that is reporting a failure the RAID will function once again until it decides there is a drive failure, could be a few hours to a few days. There is something seriously wrong with my on-board RAID controller it would seem. I am assuming this is an RMA-able issue; but, I can't be without a computer while the board ships to EVGA and they ship me one back, is there an advanced RMA option like WD and other companies offer? Has anyone had this issue on their boards, perhaps I'm missing something?

Thanks

I feel your pain, but I'm afraid I have bad news.  I've had an X58 mobo for over a year with same problem the entire time.  Originally installed Vista 64-bit; upgraded to Win7 64-bit.  Have reinstalled and re-built entire system (OS & Drivers) on average of every 6-8 weeks.  Original drive configuration: 3 WD 300gb VelociRaptors in RAID 5.  Replaced 8 (count 'em, EIGHT) of these drives.  Finally suspected RAID controller (DUH!) and did a bunch of research.  If I understand what I've learned, the RAID controller will mark a drive "failed" if the controller does not detect a response from the drive over a certain timeframe.  If you go into the RAID BIOS and mark the "failed" drive as "non-RAID", you can then "rebuild" the array.  A few days later, it happens again.  So I replaced the Velociraptors (which had such a bad reputaion on the Internet by then that I HAD to eliminate them as a source of the problem) with three WD 1TB drives (Enterprise ditions) and... same problem.  Now, however, array rebuild for a 3x1TB array in RAID 5 takes somewhere around 48 hours or more...  Great fun!  Finally gave up and ordered an X58 Classified mobo.  I plan to RMA the X58, but not until I have moved my rig to a new case (Cooler Master HAF 932) that supports the E-ATX form factor mobo. (I can't afford to be without the computer; too many things going on--including work from home and prep for daughter's wedding).
 
Wayne
 
________________________
Some of my stuff...
 
Intel core i7 965EE @ 3.2Ghz
Koolance Exos 2.0 Liquid Cooling System
EVGA X58 SLI Mobo
2* BFG GTX 295 in SLI 
12GB Corsair PC3-12800+ (DDR3-1600+) 8.8.8.24
3* WD 1TB RAID5 System/Data Array
3* Seagate 2TB RAID5 Data Array 
PC Power & Cooling 1200w PSU (Trust no other!)
Netgear ReadyNAS 4410 NV+ Backup (4x1TB X-RAID Array)

HalloweenWeed

Wayne, I too have (somewhat) bad news for you: The Classy uses the same ICH10R and therefore RAID and SATA controller as all the EVGA X58 boards.

Thanks.  I assumed as much after pondering my navel last night...  (I actually had other reasons to go to the Classified mobo; but at least now I probably won't waste my time RMA-ing the old board.)   I also read the rest of this thread and I think maybe there are some other options that I might try.  I think the most frustrating part of all this for me is that I just haven't had the time to spend researching and reading the forums... now maybe I'll get this figured out.  Thanks again.
 
Wayne

I have also increased my vcore ICH voltage from 1.050 (default) to 1.100, so far so good. Let's hope this is a real fix, and that WD doesn't think we are all morons for sending back perfectly good drives...

Perhaps it would be a good idea for someone from EVGA to post this fix for others having RAID controller issues, and integrate this vcore tweak into the next BIOS update.

Thank you all for your help!

My E760 also has this problem. The ICH need more voltage to run a SSD raid. And pcie also need bump up a little. 

Pardon me for dredging up old threads, but sometimes ppls search for issues and read old threads, so I think these need updates for just such an occasion.

The reason I have done so is to inform ppls that the Intel site is now distributing the newer Intel Rapid Storage Technology (IRST), a replacement for Intel Matrix Storage Manager (IMSM). Personally, I have still been having problems with occasional random SATA port dropouts in my RAID 10 with IMSM, despite the increase of ICH to 1.15V (however I am hoping the ICH increase will prevent problems with USB ports). So I have replaced IMSM with IRST on my rig - so far so good but two days are not much of a test yet. The version I have installed is 9.6.0.1014.

The link to the download:
Intel X58 downloads

(I could not unpack the package that I downloaded from burning_kittins Post #12 above)

Sorry for beating the old horse here; but, dragging this thread up, because this problem is still around even with the 82 BIOS from May...
 
Random SATA port drops in RAID mode, I switched to RAID1 to save myself some headaches. And yes, I use the newest Intel Storage. Other day for some unknown reason I lost BOTH SSDs in RAID1, BIOS was showing drives, but in boot they would show an "offline" status. There are no options to bring the drives online again as in some server BIOS or real RAID card BIOS. Long story short, lost all my information since my last backup from MAY2011. As soon as I removed the drives from the array, they came online. This is defiantly a problem with the raid controller. Acronis Backup & Recovery 10 also freezes randomly while restoring system to the array, I cannot restore the backup yet. Installed fresh WIN7-64b until I find a solution short of just recovering some files from the backup image (having to re-install everything) and not doing a full restore. My mobo is out of warranty and I'm "SOL" it would seem. This is definitely the last time I will use on-board RAID setups, get a real RAID card next time!