EVGA

LockedRMA replacement FTW board shipped by EVGA to wrong country...

Author
feathers632
FTW Member
  • Total Posts : 1018
  • Reward points : 0
  • Joined: 2009/12/04 03:05:26
  • Status: offline
  • Ribbons : 1
2011/10/03 10:07:50 (permalink)
I have emailed EVGA Europe on 2 different email addresses and also used their complaint system to try and get them to login to UPS and direct the motherboard to the correct country.  Usually they reply to a request within a few hours or less.  I suspect that because they know they have ****ed up, they are avoiding doing anything. 
 
I registered my new address in Sweden before I made the RMA request.  Once I was sure it was the mobo that died I got the RMA authorisation and EVGA created a label for shipping to German EVGA.  The return address they put on the PDF label was the new address I registered... my Swedish address.  After 3 days they sent new board out and sent me UPS track code.  It wasn't until late Friday afternoon that I realised they had shipped the new mobo to my old address.  Totally their ****up and it looks like they wont do anything about it.
 
I registered at UPS and I can see how quick and easy it is for the sender to redirect a parcel.  Only the sender can do this.  Tomorrow the motherboard will arrive at UK address and no on will answer the door.
 
You can be sure I will avoid anything EVGA in future and I will let as many PC friends know the situation as I can.

i7 860 @ 4.3ghz
FTW 657 A59 Bios.
8gb GSKILL Ripjaw 1600 mhz 7 7 7 26 88 @ 1.65v.
PCH 1.25
CPU PLL 1.975
CPU VTT 1.425
DRAM 1.65
Bclock 205
QPI 4.2
MCH Strap 1867 (this is critical at speeds past 4ghz must be no lower than 1867)
CPU PWM Freq = 1019
VTT PWM Freq = 634
DDR PWM Freq =634
CPU vcore 1.42
Vdroop = Disabled.
Manual memory mode (no XMP)
PCIe 104mhz.
Hyperthreading and all speedstep and turbo mode DISABLED!
Watercooled CPU = swiftech Apogee and some heavy duty water cooling parts.


#1

3 Replies Related Threads

    EVGA_RMA_JaysonC
    RMA Management
    • Total Posts : 1461
    • Reward points : 0
    • Joined: 2008/07/15 09:27:01
    • Location: EVGA RMA DEPT. @ BREA, CA USA
    • Status: offline
    • Ribbons : 3
    Re:RMA replacement FTW board shipped by EVGA to wrong country... 2011/10/03 10:12:33 (permalink)
    Feathers632,
     
    I have alerted our EVGA  EU Region Office Customer Support and they should get in contact with you shortly.  We do apologize for any inconveniences this has posed.
     
    EVGA

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

    #2
    feathers632
    FTW Member
    • Total Posts : 1018
    • Reward points : 0
    • Joined: 2009/12/04 03:05:26
    • Status: offline
    • Ribbons : 1
    Re:RMA replacement FTW board shipped by EVGA to wrong country... 2011/10/04 01:02:13 (permalink)
    EVGATech_JaysonC

    Feathers632,

    I have alerted our EVGA  EU Region Office Customer Support and they should get in contact with you shortly.  We do apologize for any inconveniences this has posed.

    EVGA

    Thanks JaysonC,
     
    The motherboard is now out for delivery to the old address in the wrong country.  When I checked UPS a few mins ago it was 45 mins away from the old address.
     
    I should have been receiving the motherboard at my Swedish address today.  I have all of my computer parts shipped to my new address in Sweden and now no motherboard.
     
    I can't raise support tickets anymore because I need to register the new motherboard first and of course that is in the wrong country now.

    i7 860 @ 4.3ghz
    FTW 657 A59 Bios.
    8gb GSKILL Ripjaw 1600 mhz 7 7 7 26 88 @ 1.65v.
    PCH 1.25
    CPU PLL 1.975
    CPU VTT 1.425
    DRAM 1.65
    Bclock 205
    QPI 4.2
    MCH Strap 1867 (this is critical at speeds past 4ghz must be no lower than 1867)
    CPU PWM Freq = 1019
    VTT PWM Freq = 634
    DDR PWM Freq =634
    CPU vcore 1.42
    Vdroop = Disabled.
    Manual memory mode (no XMP)
    PCIe 104mhz.
    Hyperthreading and all speedstep and turbo mode DISABLED!
    Watercooled CPU = swiftech Apogee and some heavy duty water cooling parts.


    #3
    _NickM
    CLASSIFIED Member
    • Total Posts : 2015
    • Reward points : 0
    • Joined: 2007/05/11 15:28:19
    • Status: offline
    • Ribbons : 3
    Re:RMA replacement FTW board shipped by EVGA to wrong country... 2011/10/04 02:24:48 (permalink)
    locked as duplicate.

     
    EU Questions? Contact me @ 
    nickm@evga.com | +49 89 18 90 49 - 27 
    #4
    Jump to:
  • Back to Mobile