*sigh* Newegg/EVGA factory issue...

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runes911
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2016/09/25 11:52:39 (permalink)
So I FINALLY got approval to step up my card yesterday. So I am packaging it up, and I notice something: the serial number on the box doesn't match the card! I bought this card brand new from newegg, it was sealed with the original EVGA seal. When I registered it I used the serial on the box. I even paid extra for the extended warranty to do the step up! I don't know if it is a factory issue (like I said it was sealed the day I got it) or a Newegg screw up.
 
Edit: Spoke with EVGA on the phone. They updated it for me and I will send in the original box to show that the serial numbers are different. THANK YOU GUYS SO MUCH!!!!!
post edited by runes911 - 2016/09/25 12:34:32
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    EVGATech_RayH
    EVGA Tech Support
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    Re: *sigh* Newegg/EVGA factory issue... 2016/09/25 12:35:37 (permalink)
    Thank you for reaching out to us both on the phone and on the forums. This issue will not affect your Step-Up and we have gone ahead and corrected it on our end. If you have any other questions or concerns about the Step-Up then please reach out to us directly at 888-881-3842.
    #2
    rjohnson11
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    Re: *sigh* Newegg/EVGA factory issue... 2016/09/25 12:53:51 (permalink)
    Outstanding and glad this was resolved quickly.

                
    (Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham,
    R.I.P Corsair_Mike, R.I.P Wrinvert,  i7 5820K, Corsair H100, Corsair Vengeance LPX 32GB (CMK32GX4M4A2666C16R), EVGA GTX 1080FTW ACX, Corsair AX1200, EVGA X99 Micro2, Samsung Sm961 m.2, One Corsair SSD, Crossover 4K,
    #3
    XrayMan
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    Re: *sigh* Newegg/EVGA factory issue... 2016/09/25 13:16:52 (permalink)
    EVGATech_RayH
    Thank you for reaching out to us both on the phone and on the forums. This issue will not affect your Step-Up and we have gone ahead and corrected it on our end. If you have any other questions or concerns about the Step-Up then please reach out to us directly at 888-881-3842.




     

    My Affiliate Code: 8WEQVXMCJL
     

     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
           
     
     
     
     
     
     
     
     
     
       
     
     
       
     
     
       
     
     
       
     
     
       
     
     
       
    #4
    Cool GTX
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    Re: *sigh* Newegg/EVGA factory issue... 2016/09/25 13:38:57 (permalink)
    World Class Customer Support --->  it just doesn't get any better than EVGA
     


    1) ASUS Z97-WS, i7-4790K@4.9GHz,  2-Way-SLI - EVGA GTX Titan X SC - EK block/plate, Custom loop, 32GB GSkill Ripjaws DDR3-2400, Samsumg Pro 850 SSD, 2-2TB WD Black, Phanteks Primo Case, Win 10 Pro 64bit, 4K Acer XB280HK monitor, EVGA 1600 P2 Supernova PSU, Fire Strike 1.1 = 21,842  
    2) EVGA X99 Classified, I7-5960X, 2- Titan X Pascal, 32GB GSkill Ripjaws DDR4-3000, Intel NVMe PCIe 750 SSD, Win10 Pro,PSU EVGA 1200 P2 Folding 2.5M PPD    Affiliate code 05MLLDCG6B  
     
     
     

     
     
     
    #5
    runes911
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    Re: *sigh* Newegg/EVGA factory issue... 2016/09/25 15:41:06 (permalink)
    Absolutely! Thank you again!
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    runes911
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    Re: *sigh* Newegg/EVGA factory issue... 2016/09/29 10:30:42 (permalink)
    Wow even the post office is failing. Tracking number said it was not received by USPS yet, making me think they lost my package, but the day it was supposed to be delivered it magically appears and says delivered. Sheesh.
     
    I will definitely be using UPS for my next card. Priority mail took 3 days to go 4 hours down the road to California...
    #7
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