zzcool
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hi i bought a gtx 480 SC from a retailer in sweden called komplett that was at the launch day when i got it it was filled with smudges and badly used so thankfully they had it sent back now i tryed again and bought it again about 1 week ago or so when i was about to install the backplate and highflow bracket i bought directly from evga i noticed that one of the screws were broken it wouldn't go up quickly i emailed support they told me it would go on the warranty if a screw is broken i told them multiple times IF i send it back to them i don't want it back as it would be like buying a used card which is not what i aimed for when i payed 700$ for it so after the 3 times of saying I DO NOT WANT THE CARD BACK and they being perfectly aware of the issue i send it back a week later today i get a mail saying they fixed the screw and sent it back now this mean they've removed the plastic protective film from the card it was barely touched when i sent it what this means is simple i have to sell off everything i already bought and restart the whole pc build again maybe some say im sensitive that may be but if i wanted a used violated card i would buy it used when i payed 700$ i wanted a brand new out of the box card now it's not new anymore they've stress tested it and basically tested it it's not new anymore my old gtx 285 i got back from them had a big ugly rma sticker on the nice box which i bet it will be the same for this one aswell the worse part is even thou they knew exactly what was wrong a simple screw they wouldn't tell me that it would just get fixed and sent back if they told me "well if the screw is broken were going to fix it and then send it back" if they said that i wouldn't send it to them at all i would try myself to get that screw up as it was ONE simple screw the only reason i ever considerd sending it to them was one reason i wanted a new one and stupid as i was i thought oh they know i don't want it back it's ok i had doubts before sending it i i wish i listend to myself i really do i just got a response from them there telling me i broke the screw offcourse i broke it i told them in detail that i stripped it trying to get the **** up i clearly told them that it broke they knew that it broke i used the exact same precision screw driver on all other screws they wen't up without a problem and there telling me i broke the screw when this issue is extremely common do a google search on gtx 480 stripped screw and theres 9 pages of people with the same problem
post edited by zzcool - 2010/10/04 05:31:51
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 05:37:12
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I think you are really just being unreasonable here. 1st you RMA a card because it had finger prints on it? (do you know they have to be placed in the box by someone?) Then you get a "clean" card back on RMA and find it has a broken screw. So you RMA it and tell them that you don't want that card and that you want them to send you yet another card instead of just replacing the screw? Absolutely ridiculous of you if you ask me. The card is still new, it is still covered by warranty and now it has a brand new screw. Get over it is my advice  EDIT: and even better is that YOU yourself damaged the screw?! You damaged the screw and you want them to send you a whole new card because you're incapable of properly removing a screw?! Seriously, you need a reality check my friend.....
post edited by CraptacularOne - 2010/10/04 05:40:59
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zzcool
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Re:no gtx 480 for me
2010/10/04 05:41:24
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i think you totally missunderstood me there i bought a card at launch day it was full of finger prints a broken box no protective film the box was a reguylar vanilla box with a superclocked sticker http://forums.evga.com...mp;high=komplett that dosn't have anything to do with what happend right now what happend now was that the screw was broken it wouldn't go up and yes i did damage the screws tracks as it wouldn't go up it is a common problem with these types of cards like i said google gtx 480 stripped screw http://forums.evga.com...mpage=1&print=true http://www.overclock.net/...-has-cheap-screws.html http://www.overclockers.c...howthread.php?t=651620 your telling me that all these people were incapeable incapable of removing it? what im saying is that it wouldn't go up i tryed with every single screw head after the first that worked on all other screws wouldn't work
post edited by zzcool - 2010/10/04 05:49:08
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 05:46:15
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You can google damn near anything these days and have a ton of results. That means nothing. It's a product of the digital age we live in.
So you damaged the screw? They fixed it, so what's the problem? As I said you are being ridiculous.
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zzcool
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Re:no gtx 480 for me
2010/10/04 05:48:16
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i told you the screw wouldn't go up it was impossible i tryed all different screw heads precision screw driver is that normal that all other screws go up without a problem but the last one is completely impossible? it wouldn't move no matter what the other screws no problem what so ever NOTE that i tryed the different screw heads AFTER the one that worked on all other screws didn't work
post edited by zzcool - 2010/10/04 05:53:35
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 05:52:43
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zzcool
i told you the screw wouldn't go up it was impossible i tryed all different screw heards precision screw driver is that normal that all other screws go up without a problem but the last one is completely impossible?
You're obviously not the "handy man" type if you were defeated by a small screw on a video card. but fear not, you can google that and see that you are not alone Get over it man, you screwed up (no pun intended....well maybe just a little bit) and they fixed it for you. Move on with your life, I assure you this is not the end of the world.
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zzcool
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Re:no gtx 480 for me
2010/10/04 05:55:30
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i take it that you havn't experienced this issue it wouldn't go up no matter what the other screws worked without a problem this one it just wouldn't go up
i also read here that many has the exact same problem
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Re:no gtx 480 for me
2010/10/04 05:59:17
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Well what are you trying to do with the card that you are removing the screws for??? And if EVGA said they removed and replaced screw and did not charge you for it, then I would take it as help given. I'm sure they did not re-stress test the card cause that was not an issue with it when you sent it in. And like CraptacularOne said, you have a warranty, if card does not work for whatever reason, then you can RMA again. As far as I'm concerned, sounds like EVGA gave help to you by removing screw and not charging you for labor. Read their warranty, it normally only covers manufacture defects, not user caused damage. The screw was not broken out of the box so it is not EVGA's fault that it broke. Yes many people have had issues getting the screws out, I understand that, but look at the big picture, EVGA saved you, any other brand would have voided your warranty for even trying to take screws out.
Sorry for the length but come on man, run the card and enjoy the performance of it. Don't complain cause there are finger prints on it, clean them off and have fun with the build. Just my 2 cents.
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 06:02:16
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zzcool
i take it that you havn't experienced this issue it wouldn't go up no matter what the other screws worked without a problem this one it just wouldn't go up
i also read here that many has the exact same problem
Have I had a difficult screw? Sure I have. But unlike you I took my time with it and worked the screw out WITHOUT damaging it. You know it is possible right? How do you think they got the screw out that you stripped? As I said, they fixed it, you're getting your card back complete with a new screw. The only person that "violated" it was you when you tried to destroy it with your handy man skills. There was no need to make this sob story thread about how there is no GTX480 for you. You're getting your GTX480 back. And a bit of advice if I may? This time just leave it alone and try not to damage it so we don't have to read another thread about something ridiculous
post edited by CraptacularOne - 2010/10/04 06:04:21
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zzcool
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Re:no gtx 480 for me
2010/10/04 06:03:03
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@[link=showprofile.aspx?memid=859381]icslowmo[/link]before even touching the card i made sure that nothing would happend with the warranty according to evga nothing according to the retailer nothing so i made sure nothing would happen
and yes they did stress test the card i got a notification mail of what they did they didn't have too but they did
the screw wouldn't go up it was impossible it wouldn't go up
and im angry because the retailer who fixed the screw never told me that i wasn't entitled of a new card in that case i would have tryed it myself or maybe get someone to do it for me keeping it new
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Re:no gtx 480 for me
2010/10/04 06:05:27
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I encountered a problem with one out of my two GTX480s' it also had a screw that was stuck tight even though it had been stressed tested for 30 mins and the screw stripped even though i was using a prescion screw driver so I just left it be and put the back plate on top
So i dont know why your complaining the card still has warrenty and will work perfectly fine and the shop has been reasonable to even help you with the screw situation. I for one would not replace the card with a brand new one because of a screw
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NexusPhase
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Re:no gtx 480 for me
2010/10/04 06:06:55
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EVGA will take care of you man... you will get a great card back... CALM DOWN!!!!! :)
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Re:no gtx 480 for me
2010/10/04 06:09:02
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i have to agree with Craptacular one here, you have nothing to complain about.
If the screw was stuck and broke and they fixed it under warranty, case closed if you ask me?
If a screw on your car is stuck and you brake it you dont get a new car do you? Same logic applies here.
Also remember that it is a producer/suppliers lawful right to choose if a broken part under warranty is repaired or replaced.
Smack that card back in and enjoy using it again instead :)
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 06:09:48
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zzcool
@[link=showprofile.aspx?memid=859381]icslowmo[/link]before even touching the card i made sure that nothing would happend with the warranty according to evga nothing according to the retailer nothing so i made sure nothing would happen
and yes they did stress test the card i got a notification mail of what they did they didn't have too but they did
the screw wouldn't go up it was impossible it wouldn't go up
and im angry because the retailer who fixed the screw never told me that i wasn't entitled of a new card in that case i would have tryed it myself or maybe get someone to do it for me keeping it new
It's still new stop crying please. You aren't being logical here. They did you a favor by stressing the card to make sure there wee no issues with it's functionality. And if the screw was "impossible" just how then did they manage to remove it and replace it? Do you think they have some magic wand they wave over the card and all is better? You really don't live in a little place I like to call "reality" do you?
post edited by CraptacularOne - 2010/10/04 06:11:59
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zzcool
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Re:no gtx 480 for me
2010/10/04 06:11:02
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i wish they told me that before i sent it to them they didn't tell me anything about it even thou they knew what i wanted if they told me i wouldn't send it back they told me nothing if they told me that it would just get repaired i even asked them but they wouldn't tell me thats what pisses me off the most i would fix it myself if i knew this would happen @icslowmo no i havn't i think it's already been sent
post edited by zzcool - 2010/10/04 06:13:40
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Re:no gtx 480 for me
2010/10/04 06:11:24
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So have you gotten the card back yet???
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 06:13:27
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zzcool
i wish they told me that before i sent it to them they didn't tell me anything about it even thou they knew what i wanted if they told me i wouldn't send it back
Do you by chance have "obsessive compulsive disorder" or O.C.D.?
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zzcool
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Re:no gtx 480 for me
2010/10/04 06:14:32
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CraptacularOne
zzcool
i wish they told me that before i sent it to them they didn't tell me anything about it even thou they knew what i wanted if they told me i wouldn't send it back
Do you by chance have "obsessive compulsive disorder" or O.C.D.?
what?
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 06:15:25
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zzcool
CraptacularOne
zzcool
i wish they told me that before i sent it to them they didn't tell me anything about it even thou they knew what i wanted if they told me i wouldn't send it back
Do you by chance have "obsessive compulsive disorder" or O.C.D.?
what?
http://en.wikipedia.org/wiki/OCD
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zzcool
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Re:no gtx 480 for me
2010/10/04 06:17:18
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no?
the thing that i hate is that they wouldn't tell me what would happen they didn't tell me anything if they did i wouldn't send it to them in the first place and get the screw fixed myself then no problem but they wouldn't tell me
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Re:no gtx 480 for me
2010/10/04 06:18:22
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wow.
I bought a new car the other day. When I got home I noticed it had gray floor mats instead of charcoal gray floor mats. So I called the dealer and told them I wanted a brand new car. I took it to them and all they did was put new floor mats in. AND THEY DROVE IT! Now I don't have a brand new car anymore. If I would have known they were gonna do that I would have just replaced them myself.
See what I did there? How would that be fair to the car manufacturer for them to give me a brand new car when all they have to do is replace the floor mats.
I think that you should either sell that card to someone on here that will love and cherish that card for everything she is worth, or put it in your system and deal with the fact you couldn't replace a screw and let someone else do it for you.
/end rant
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 06:19:07
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zzcool
no?
the thing that i hate is that they wouldn't tell me what would happen they didn't tell me anything if they did i wouldn't send it to them in the first place
It seems as though you do. You're obsessing about it being "new" or more precisely your definition of new, to the point of being completely ridiculous about it.
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zzcool
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Re:no gtx 480 for me
2010/10/04 06:22:43
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tbturner47
wow.
I bought a new car the other day. When I got home I noticed it had gray floor mats instead of charcoal gray floor mats. So I called the dealer and told them I wanted a brand new car. I took it to them and all they did was put new floor mats in. AND THEY DROVE IT! Now I don't have a brand new car anymore. If I would have known they were gonna do that I would have just replaced them myself.
See what I did there? How would that be fair to the car manufacturer for them to give me a brand new car when all they have to do is replace the floor mats.
I think that you should either sell that card to someone on here that will love and cherish that card for everything she is worth, or put it in your system and deal with the fact you couldn't replace a screw and let someone else do it for you.
/end rant
but i asked them i told them what i wanted before i sent it in they knew that i didn't want it back why didn't they just tell me that i wouldn't get a new card? why didn't they tell me when they knew the problem? im not rich i worked hard for the money and i bought it new as i wanted it new if i didn't i could of gotten is 25% cheaper used
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kram36
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Re:no gtx 480 for me
2010/10/04 06:22:53
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Getting a little personal with some of the replies in here, don't you think?
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zzcool
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Re:no gtx 480 for me
2010/10/04 06:24:28
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kram36
Getting a little personal with some of the replies in here, don't you think?
offcourse so im the only person who thinks this is wrong that they didn't tell me what would happen when they knew what was wrong they told me nothing i even asked them before sending it
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 06:26:44
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zzcool
tbturner47
wow.
I bought a new car the other day. When I got home I noticed it had gray floor mats instead of charcoal gray floor mats. So I called the dealer and told them I wanted a brand new car. I took it to them and all they did was put new floor mats in. AND THEY DROVE IT! Now I don't have a brand new car anymore. If I would have known they were gonna do that I would have just replaced them myself.
See what I did there? How would that be fair to the car manufacturer for them to give me a brand new car when all they have to do is replace the floor mats.
I think that you should either sell that card to someone on here that will love and cherish that card for everything she is worth, or put it in your system and deal with the fact you couldn't replace a screw and let someone else do it for you.
/end rant
but i asked them i told them what i wanted before i sent it in they knew that i didn't want it back why didn't they just tell me that i wouldn't get a new card? why didn't they tell me when they knew the problem?
im not rich i worked hard for the money and i bought it new as i wanted it new if i didn't i could of gotten is 25% cheaper used
So what? Just as in the example given about the car mats, you are being the same level of ridiculous with the video card. The card is still new, it will still work "like new" and is still covered by warranty. I really don't understand what you're so upset about. Get over it already for your own good. You'll sleep better I promise.
post edited by CraptacularOne - 2010/10/04 06:30:56
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Re:no gtx 480 for me
2010/10/04 06:27:32
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zzcool
kram36
Getting a little personal with some of the replies in here, don't you think?
offcourse so im the only person who thinks this is wrong that they didn't tell me what would happen when they knew what was wrong they told me nothing i even asked them before sending it
Yes i believe you are the only one here thinking this is wrong. They fixed it under warranty and sent it back, all is good, you have absolutely nothing to complain about.
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CraptacularOne
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Re:no gtx 480 for me
2010/10/04 06:29:04
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zzcool
kram36
Getting a little personal with some of the replies in here, don't you think?
offcourse so im the only person who thinks this is wrong that they didn't tell me what would happen when they knew what was wrong they told me nothing i even asked them before sending it
Actually yes, you are the only person. They did you a favor and now you're pissed? Do you really think that by YOU damaging the screw that it entitles you to yet another new card? Why? So you can damage the screw on that one too and make yet another thread about this ridiculous rant?
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Re:no gtx 480 for me
2010/10/04 06:30:17
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zzcool
but i asked them i told them what i wanted before i sent it in they knew that i didn't want it back why didn't they just tell me that i wouldn't get a new card? why didn't they tell me when they knew the problem?
im not rich i worked hard for the money and i bought it new as i wanted it new if i didn't i could of gotten is 25% cheaper used
I completely agree with you about wanting a new card, but you have to think about this. How used is the card your getting back, really? You do realize they stress test every card before they send them out right? So when you sent it in and it was "stress tested" that was nothing that hadn't been done before. The reason for my above post was to try to show you the bigger picture here. That card is still very much new, and once you bought it the value of it dropped anyway. Yes, you could have saved money by buying it used. But you didn't. If you say EVGA never gave you an answer about getting a new card well then maybe they should have. But I think it is understood that if you send in a perfectly good working card to get something cosmetic fixed you should get that same card back. Have you ever RMA'd a product before?
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zzcool
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Re:no gtx 480 for me
2010/10/04 06:32:06
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i didn't want that favour if they just told me that i wouldn't get a new one i would never send it back i clearly said to them before i sent it that i do not want it back if they told me that i would get it back then ok i would try to get it up myself or have someone do it for me theres plenty of services who can do that without a problem [link=showprofile.aspx?memid=694054]tbturner47[/link]yes i have rmad a product before the gtx 285 when i got it back it had scratches the box was abused and had a big ugly white sticker on it so yes i have done that before and after that i never wanted to do it again
post edited by zzcool - 2010/10/04 06:34:15
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