2016/11/17 23:39:48
hinrek
I started my Advanced RMA (ID: ******) request on 07.11.2016 and uploaded my invoice at the same date. Asked the support about it few days ago, they said that they will look into it- still nothing. How long should i wait, should the card blow up first?
2016/11/17 23:50:39
rjohnson11
Are you in Europe, Asia, or the USA?
2016/11/17 23:51:51
hinrek
Europe
2016/11/17 23:52:29
pcmaster00
hinrek,
 
I have edited your initial post to remove the personal information, your RMA ID.  I have also directly asked EVGA Support to look into your case and they should be in touch soon.
2016/11/18 09:54:26
EVGATech_EddieH
hinrek
I started my Advanced RMA (ID: ******) request on 07.11.2016 and uploaded my invoice at the same date. Asked the support about it few days ago, they said that they will look into it- still nothing. How long should i wait, should the card blow up first?


Hello hinrek,
 
I do apologize for the delay with your RMA.  Our EU team has been experiencing an increase in request recently which is causing a bit of delay.  I have gone ahead and sent a request to our EU team to review your RMA and see if we can get that approved for you. 
 
_Eddie
2016/11/18 13:33:25
hinrek
EVGATech_EddieH
hinrek
I started my Advanced RMA (ID: ******) request on 07.11.2016 and uploaded my invoice at the same date. Asked the support about it few days ago, they said that they will look into it- still nothing. How long should i wait, should the card blow up first?


Hello hinrek,
 
I do apologize for the delay with your RMA.  Our EU team has been experiencing an increase in request recently which is causing a bit of delay.  I have gone ahead and sent a request to our EU team to review your RMA and see if we can get that approved for you. 
 
_Eddie


Thank you Eddie and mods!

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