• EVGA Software
  • EVGA Precision XOC 6.0.9 sometimes crashes at startup
2016/11/16 09:16:01
IsaacFL
Since I updated to 6.0.9 it will crash upon starting the program. I haven't had this before. Usually if I start it again then it works ok.
 
Description
Faulting application name: PrecisionX_x64.exe, version: 6.0.9.0, time stamp: 0x58252fe8
Faulting module name: PrecisionX_x64.exe, version: 6.0.9.0, time stamp: 0x58252fe8
Exception code: 0xc0000005
Fault offset: 0x000000000004e979
Faulting process id: 0x6818
Faulting application start time: 0x01d2402c89ab0e37
Faulting application path: C:\Program Files (x86)\EVGA\Precision XOC\PrecisionX_x64.exe
Faulting module path: C:\Program Files (x86)\EVGA\Precision XOC\PrecisionX_x64.exe
Report Id: 4e7f64cf-708a-4e85-b050-805bab7431ba
Faulting package full name:
Faulting package-relative application ID:
2016/11/16 09:24:45
bcavnaugh
Need a little info like OS, CPU, MB, Memory, PSU and Age, Driver Version;
Any Dump File Error Codes (C:\WINDOWS\LiveKernelReports\WATCHDOG) or C:\WINDOWS\Minidump
Are you Overclocking your CPU and or Memory on your MB?
 
Exception code: 0xc0000005 is generally "Access Denied" 
 
Are you still having this issue "MS Office 2013/2016 - Excel (only?) too slow/freeze -> EVGA Precision X16 5.3.8" as well?
2016/11/16 10:23:49
IsaacFL
bcavnaugh
Need a little info like OS, CPU, MB, Memory, PSU and Age, Driver Version;
Any Dump File Error Codes (C:\WINDOWS\LiveKernelReports\WATCHDOG) or C:\WINDOWS\Minidump
Are you Overclocking your CPU and or Memory on your MB?
 
Exception code: 0xc0000005 is generally "Access Denied" 
 
Are you still having this issue "MS Office 2013/2016 - Excel (only?) too slow/freeze -> EVGA Precision X16 5.3.8" as well?


Windows 10 Pro 64bit Version 1607 (OS Build 14393.447)
Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (Not Overclocked)
16G Memory, G.Skill Ripjaws V Series 16GB (2 x 8GB) DDR4-2400 Memory
ASRock H170 Pro4 ATX LGA1151 Motherboard (Note: Memory speed set to Sport in BIOS)
EVGA 650W GQ PSU New June 2016)
EVGA GeForce GTX 1060 6GB 6GB SC GAMING Video Card
Nvidia Driver 375.70
 
I don't have any Dump Files that correspond timewise with the XOC crash, and not sure how to attach them.
Further note, I did not uninstall the 6.0.8 version prior to installing 6.0.9.
I am overclocking the 1060 but it is the same as I have been using for some time.
When XOC does crash, after I clear the program has stopped working dialog, I can open it again, and then it works ok.
 
On the Excel, I have disabled hardware acceleration, so will have to reenable and test it.
 
 
2016/11/16 12:31:59
IsaacFL
More Info:
The first instance I can find of Precision XOC crashing was after installing Nvidia driver on 10/28. This was XOC 6.0.8.
Next occurrence on 11/7 XOC 6.0.8
 
Installed XOC 6.0.9 on 11/11
Crashed on 11/15 then 11/16
 
So almost random which makes me think it could be related to something else? There were a lot of Windows updates on the 15th.
 
2016/11/16 12:50:30
IsaacFL
bcavnaugh
 
Are you still having this issue "MS Office 2013/2016 - Excel (only?) too slow/freeze -> EVGA Precision X16 5.3.8" as well?


I just enabled Hardware graphics acceleration on Excel and will test it out. So far, it seems fixed. But as I use Excel will keep an I on it.
2016/11/16 14:54:20
bcavnaugh
IsaacFL
More Info:
The first instance I can find of Precision XOC crashing was after installing Nvidia driver on 10/28. This was XOC 6.0.8.
Next occurrence on 11/7 XOC 6.0.8
 
Installed XOC 6.0.9 on 11/11
Crashed on 11/15 then 11/16
 
So almost random which makes me think it could be related to something else? There were a lot of Windows updates on the 15th.
 


Yes your Driver 375.70
 Windows 10 Pro 64bit Version 1607 (OS Build 14393.447) Check your Version is out of date, use winver
Best to do a clean install just like with the Graphics Driver "I did not uninstall the 6.0.8 version prior to installing 6.0.9."
 Make sure you delete your Old Profiles as well.
Glad your Excel issues is now fixed.
2016/11/18 22:02:31
IsaacFL
bcavnaugh
Yes your Driver 375.70
 Windows 10 Pro 64bit Version 1607 (OS Build 14393.447) Check your Version is out of date, use winver
Best to do a clean install just like with the Graphics Driver "I did not uninstall the 6.0.8 version prior to installing 6.0.9."
 Make sure you delete your Old Profiles as well.
Glad your Excel issues is now fixed.


It seems to be something related to the 6.0.9 as the 6.0.8 occasionally crashed. but the 6.0.9 crashes just about every time on the first startup. But it could be related to not uninstalling the 6.0.8 first. Also I note that their is a new Nvidia driver (375.95) out. Maybe I should try updating the Nvidia driver or uninstalling XOC and reinstalling.
 
It is actually not that big an issue. I just run XOC again after the crash, then it is fine and overclock and games work fine.
 
Have been using Excel office etc today and have not noticed my issues I had before.
 
 
2016/11/19 11:50:21
IsaacFL
Today I:
uninstalled 6.0.9. Deleted any EVGA related directories and files.
Installed the new Nvidia drivers.
Installed 6.0.9 and it seems to still have the same issue.
 
2016/11/19 11:56:43
bcavnaugh
Installed the new Nvidia drivers. This is most likely the issue. Now the last 5 Drivers have had issues.
That was why I am running Driver 368.81 and 373.06 on my Laptop.
2016/11/20 09:11:24
JDauwalter
Hah! Been having this problem for a while now.  Everyone just suggests uninstalling your drivers with a clean install and clean install of PrecisionX, but it never works. It's just crappy program code.
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