Hi Piers123,
 
first of all i wanna say sorry for the indeed extraordinary case you had to experience here.
 
To help you as fast as possible, would you please send me a mail to jjonas@evga.com with your details and maybe also your mobile number so we can get this cleared and fixed the fastest way.
 
Thanks already for the detailed pictures – first feedback we can give so far, is that it is not related to any overheating, and more highly an electronic defect, but to get an even better look at it we would also like to pick up the card.
 
Thanks for your cooperation and talk to you soon
Jan

I put my card out of my case, it's more safe awaiting RMA.
 
 

sorry for your loss - it is truly frustrating, when a work machine goes down. I hope evga will handle the situation fairly.
#makeEVGAgreatagain2017!

EVGA_JanJ
Hi Piers123,
 
first of all i wanna say sorry for the indeed extraordinary case you had to experience here.
 
To help you as fast as possible, would you please send me a mail to jjonas@evga.com with your details and maybe also your mobile number so we can get this cleared and fixed the fastest way.
 
Thanks already for the detailed pictures – first feedback we can give so far, is that it is not related to any overheating, and more highly an electronic defect, but to get an even better look at it we would also like to pick up the card.
 
Thanks for your cooperation and talk to you soon
Jan

I have sent an email. I just realised that I forgot to include my serial number! I'll send another email.

 
Sorry this happened to you. Evga will help you out.

I'm sure EVGA will take care of you.  I remember when my 780 Classified blew up, they replaced it no questions asked.  I've owned many EVGA cards, and that was the only problem I've had.

aberdie
I'm sure EVGA will take care of you.  I remember when my 780 Classified blew up, they replaced it no questions asked.  I've owned many EVGA cards, and that was the only problem I've had.

I'm not doubting EVGA will replace the card - they have to under UK law. My concern is the other parts not made by EVGA but damaged or potentially damaged by the card. I've only had one component fail in a similar manner, and that was a PSU that caught fire when turning it on the for the first time. This was 19 years ago and the retailer rectified the situation straight away. That was also the last time I purchased a cheap PSU.

I feel like every EVGA 10 Series User needs to use a PCIe riser to protect their motherboard

When have you bought the card? For how many months you had these issues?
 
And yes, Asus Sabertooth FTW to be sure noting is damaged there...

FTW? sometimes it sounds like invasion of the body snatchers on here!
 

EVGA_JanJ
sorry for the indeed extraordinary case you had to experience here.

 
it is an extraordinary case that a card has burned out despite EVGA scrambling to rectify all the overheating issues plagued by this generation? The other cases? the components not even contacting the heatsink? the testing showing VRM at 107°C in an open test bench?!
 
 

EVGA_JanJ
it is not related to any overheating,

I'm no expert here, but, that appears to be right over the VRM area of a card with no thermal pads. Whilst anything 'could' fail at any moment for any manner of reasons, and we'll never know otherwise, I'd wager it would have stood a better chance at survival running at cooler temps.
 
Trying to calm the public making wild statements before support has even tested the card just sounds like damage control and raises further suspicion about the issue!