What exactly do you not understand? Read the
BOLD print, It is an advanced RMA------------CROSS SHIPPED CARDS------------ Register the one you purchase, call and they will send a replacement, then the one you have already, send it back,
you can use the card until the other one arrives, EVGA also supplies a return shipping label for the return.
Advanced RMA EVGATech_HudsonH
If your friend were to purchase the card from Amazon or Newegg and register it, he can give us a call and we can send him the replacement (with the thermal pads installed) before having to send his in. It is a little inconvenient but this will resolve the issue and you will still have a card with a great warranty.