Fair enough. If support told you for sure that they would be included, maybe they will be included. I'm still skeptical until EVGA explicitly now say that this is still the case - there's been a lot of conflicting info out there.
For example, if they include the pads, then the thermal mod is no longer "optional" and it's silly to call it that. If new shipping models include the thermal mod, then all current owners should be able to swap out for units with the thermal mod if they don't want to do it themselves. It would not be the smartest business move - if I was EVGA, I would walk back quickly from any statement that thermal pads will be included or their claimed "fix" of only vbios is disingenuous.