Needless to say I'm extremely uncomfortable with my purchase, and with your supposedly "decent" custumers service at this point
 
I contacted the EVGA EU support, asking for
 
1-gears of war 4 code, the EU members are left out of the promotion, as some sort of compensation for all the trouble
2-send back the card with all fixes applied, including vram contact (I asked to address and escalate this issue, many of us have this as well!)
3-alternatively refund my 5 years warranty so i can get another brand
 
I heard even the CEO ammitted the mistake,
well, as of 4 november 2016, 00:59 am, this was their answer
 
First, these incidents are isolated to a small amount of customers. Any electronics are going to have a probable rate of failure and this is no different but has been completely blown out of proportion. The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads.
[...]We are offering extra thermal pads to customers that want to see better temps when pushing the hardware however this is not necessary and is COMPLETELY OPTIONAL[...] there is nothing wrong with the card
 
Rest of the mail is about installing the card properly, furmark test, vbios update (I have no intention of making my card 2x the noise, other brands dont do this), but i can post the full mail somewhere, i couldnt believe this myself
 
If they-do in fact have thermal pads- why are you sending them in the first place? They are treating all of this as completely optional, but I watched jayz video and they were supposed to take this seriously
 
I already pm'd scarlet tech about being essentially forced to buy pads for vram and vrm-midplate for myself
I'm tempted to call my local cutumers association and start a class action, because this is ridiculous. They promised the possibility to rma the card for the fix.
I heard it is better in the US, is just the rest of the world receiving bad support?
 

We're at the same boat here in Brazil, not my case, because I'm a "reference card freak consumer" :P ,  but a considerable amount of people who bought FTW models is crying for help, I've heard there are selected countries where warranty works better, a lot of videos have been made by a huge gamer community here, apparently things will shake a little in the buyers' market here, this is no good for EVGA, the sales volume here I think it is high.

I asked for an advance RMA for a replacement, with the pads, as their press release for the bios stated:
 

EVGA_JacobF
Any customer who is not comfortable performing the recommended VBIOS update, may request a warranty cross-shipment* to exchange the product to EVGA for an updated replacement.

 
I was told it was all blown out of proportion yadda yadda yadda, basically we're not lifting a finger.
 
I've just asked for an advance RMA/cross ship to have a replacement card with the new bios (hoping the heat pads will be applied also)
 
They're making it sound like simple mean failure rates, but right here, on this forum we've exposed very poor QC of the thermal pads that are applied, missing pads, overheating cards etc. My card even shipped with artifacts! playing games with everything 'out of the box' and product didn't even function as it was sold
 
EVGA are destroying their reputation and I don't know why - if it is such a small amount of isolated cases then cough up for advanced replacements to all these people with a £450 poorly functioning potential fire hazard. And the silent update with the bios, the heat pads etc. if you stand by the fact the card works completely fine, and it's only these people overclocking and pouring liquid nitrogen on the core that are having these problems then you don't need to lift a finger.
 
but we're not all world record attempting overclockers, I just bought the 'best' to fit and forget, what a fiasco.

I contacted EU support as well about thermal mod and been answered by person who could barely speak english.

OMG, how is all this going to end?! 

sahafiec
OMG, how is all this going to end?! 

well the issues have been more or less attended to despite them being a bit of a bodge. So I would say, recall the ones missing the fix, and replace them with the ones EVGA are now more confident will last the warranty period?
 
doesn't sound at all unreasonable does it?

Sir Petus
Needless to say I'm extremely uncomfortable with my purchase, and with your supposedly "decent" custumers service at this point
 
I contacted the EVGA EU support, asking for
 
1-gears of war 4 code, the EU members are left out of the promotion, as some sort of compensation for all the trouble
2-send back the card with all fixes applied, including vram contact (I asked to address and escalate this issue, many of us have this as well!)
3-alternatively refund my 5 years warranty so i can get another brand
 
I heard even the CEO ammitted the mistake,
well, as of 4 november 2016, 00:59 am, this was their answer
 
First, these incidents are isolated to a small amount of customers. Any electronics are going to have a probable rate of failure and this is no different but has been completely blown out of proportion. The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads.
[...]We are offering extra thermal pads to customers that want to see better temps when pushing the hardware however this is not necessary and is COMPLETELY OPTIONAL[...] there is nothing wrong with the card
 
Rest of the mail is about installing the card properly, furmark test, vbios update (I have no intention of making my card 2x the noise, other brands dont do this), but i can post the full mail somewhere, i couldnt believe this myself
 
If they-do in fact have thermal pads- why are you sending them in the first place? They are treating all of this as completely optional, but I watched jayz video and they were supposed to take this seriously
 
I already pm'd scarlet tech about being essentially forced to buy pads for vram and vrm-midplate for myself
I'm tempted to call my local cutumers association and start a class action, because this is ridiculous. They promised the possibility to rma the card for the fix.
I heard it is better in the US, is just the rest of the world receiving bad support?
 

 
Been through the same thing my friend.  Was even worse before the official announcement of their flub.  I was on here for multiple days correcting moderators, tech support and other people that thought they knew better.  The truth was revealed and they all had to take a backseat.  Meanwhile my card was received by them 10/28 and they have still not shipped me my replacement.  
 
Never, ever doing business with EVGA again.  The cover ups, lack of support, and long delays are just too much to handle at this point.  I am just glad they officially admitted to the problems, but it still has not resolved mine, or countless other peoples problems.  

there's like 10 posters on a web forum loudly complaining. that's hardly exposing anything, that's about the rate of manufacturing error expected for ANY complex electronics!
 
good lord.

fightinfilipino
there's like 10 posters on a web forum loudly complaining. that's hardly exposing anything, that's about the rate of manufacturing error expected for ANY complex electronics!
 
good lord.

Bingo.... 

+1
Meh! When is it going to end....