HungryHamster
Still no official response from EVGA about the gaps is seems like the majority of customers have... Shame.

its not a big deal man, all you have to do is cut 8x (1.2x1.4mm pads with 1.5mm thickness) and replace the existing ones, of course, it means you have to open your card once again :D, but ny doing that you are protecting your Vrams so all good. its good that I checked this issue today, because of that person who mentioned it first few days ago so all props to him :P Plus I hope EVGA gonna read this post and fix the air gaps on next cards that ship out in november, because it would save them one more fiasco, with burning vrams.

Scarlet-Tech

Sir Petus
ok, i'll stop assuming, but you werent clear
will you pay for or send me the pads now?

It will take a few days for me to get them, but I would gladly help users out.

Can you send PM's? If so, shoot me an address.

pm'd you the fix ;)


EDIT1: I meant the address
EDIT2:no, apparently cant send pms :(
EDIT3: maybe i can, it appears in the sent pms but i teceived a strange message

lebel

Sir Petus
what a joke of a company btw

Why?

Because of bad cooling solution design:
they can barely keep the components in spec without OC.
 
Because lack of assembly control:
they forgot (!?) 2 essential thermal pads that are present in all the competitor cards. These pads will be included on all future EVGA cards. Why? Because they are essential. There's a reason all the competition places thermal pads on hot components and on the plates, especially if you design your cooling solution around plates, preventing direct airflow on the pcb.
 
Because lack of quality control:
they don't notice that a lot of thermal pads on the RAM are not fitting. So the RAM isn't connected to the plate. That means the RAM is sitting in an air gap that slowly bakes components towards heat death.
 
Because lack of communication:
why is there still no official statement on faulty RAM pads?
why do they act as if the thermal pads are optional? they are clearly not.
 
Because of bad "fixing":
why are there no RAM pads included in the Thermalmod fix? why do we have to buy them ourselves?
the Bios update almost doubles the noise from the fans. How is their product competitive now? Now you have card that still runs hotter than most and is one of the loudest cards around.

evgacustomer01

lebel

Sir Petus
what a joke of a company btw

Why?

Because of bad cooling solution design:
they can barely keep the components in spec without OC.
 
Because lack of assembly control:
they forgot (!?) 2 essential thermal pads that are present in all the competitor cards. These pads will be included on all future EVGA cards. Why? Because they are essential. There's a reason all the competition places thermal pads on hot components and on the plates, especially if you design your cooling solution around plates, preventing direct airflow on the pcb.
 
Because lack of quality control:
they don't notice that a lot of thermal pads on the RAM are not fitting. So the RAM isn't connected to the plate. That means the RAM is sitting in an air gap that slowly bakes components towards heat death.
 
Because lack of communication:
why is there still no official statement on faulty RAM pads?
why do they act as if the thermal pads are optional? they are clearly not.
 
Because of bad "fixing":
why are there no RAM pads included in the Thermalmod fix? why do we have to buy them ourselves?
the Bios update almost doubles the noise from the fans. How is their product competitive now? Now you have card that still runs hotter than most and is one of the loudest cards around.

Taking part of my comment to reinforce your opinion is also joke too....Lets bolden my negative bits

Why? I for one think they will do and are doing what's right to overcome this, yes they should of tested better, yes they should of had better QC. But they aren't running away and the CEO has admitted they've made a mistake.
 
I come for the product
I stay for the service
 
I would not personally buy a EVGA 1000 series card right now until I was confident QC was spot on. I would definitely come back tho.
 
So to say its a joke of a company where do I find the EVGA link where they store humorous gags?
 
-------------------------------------------------------------------------------------------------------------
 
What would make them a total joke is if they.....
 
1) Admitted nothing.
2) Offered no solution.
3) Do not rectify future cards.
4) Didn't have a first rate RMA service.
5) Didn't have a quality community driven forum to discuss any and all issues.
6) Didn't offer a 90 day step up
7) Have never made any decent video cards
 

HungryHamster
Still no official response from EVGA about the gaps is seems like the majority of customers have... Shame.

 
Majority?  Where is this majority?  I have seen a few people post that they are having issues, but nowhere near a majority.
 
 

Sir Petus
pm'd you the fix ;)


EDIT1: I meant the address
EDIT2:no, apparently cant send pms :(
EDIT3: maybe i can, it appears in the sent pms but i teceived a strange message

 
Got it.

Hi Everyone,
 
Please keep in mind that we do not recommend any gaps in thermal pads and we do not expect any of our customers to buy thermal pads.  We are supplying our Optional Thermal Mod for Free and if you do not want to install it or you have any concern with your product then we are here to help with warranty, all shipping paid.
 
I assure everyone that we are 100% Quality Checking all EVGA GTX 10 series ACX 3.0 cards models 1060/1070/1080 to ensure that they are fully updated with both the latest BIOS and the Optional Thermal Pad Mod to assist our customers.  Rest assured that if you do not prefer to install the Optional Thermal mod or the Recommended VBIOS yourself, or have any concerns with your product, then we are here to help with a replacement product that is updated.
 
Please do not hesitate to contact us if any questions or concerns that we can assist with.  http://www.evga.com/about/contactus/ 
 
Thermal Pad Mod Request Website/Response:  http://www.evga.com/thermalmod/ 
 
Recommended VBIOS Updates: http://forums.evga.com/Update-11316-with-NEW-BIOS-EVGA-GeForce-GTX-10801070-PWM-Operating-Temperature-Update-m2573491.aspx 
 
 

EVGATech_ChrisB
Hi Everyone,
 
Please keep in mind that we do not recommend any gaps in thermal pads and we do not expect any of our customers to buy thermal pads.  We are supplying our Optional Thermal Mod for Free and if you do not want to install it or you have any concern with your product then we are here to help with warranty, all shipping paid.
 
I assure everyone that we are 100% Quality Checking all EVGA GTX 10 series ACX 3.0 cards models 1060/1070/1080 to ensure that they are fully updated with both the latest BIOS and the Optional Thermal Pad Mod to assist our customers.  Rest assured that if you do not prefer to install the Optional Thermal mod or the Recommended VBIOS yourself, or have any concerns with your product, then we are here to help with a replacement product that is updated.
 
Please do not hesitate to contact us if any questions or concerns that we can assist with.   
 
Thermal Pad Mod Request Website/Response:   
 
Recommended VBIOS Updates:  
 
 

So i can exchange my old card with a new one with bios + pads in it in europe without paying any shipment at all?

could you please stop with this attitude?
This fix is essentially mandatory, not optional, do you ship new cards without it?
Where was your 100% quality checking when it was needed?
cross shipping requires an hold of 450€ or more, I dont have that money! I already used it to buy a subpar product which I'm scared to use, but please correct me on this if im wrong.
EU support takes too much, pad shipping is slower, no instructions in other european languages.

Is it better in the US and the EU is being treated as second class custumers? probably with an even worse situation in asia and africa?

DarkSofter

EVGATech_ChrisB
Hi Everyone,
 
Please keep in mind that we do not recommend any gaps in thermal pads and we do not expect any of our customers to buy thermal pads. 

Then why do you even ship cards with inaccurate thermal pads to begin with? Clear example is Vram and vrm pads, they are too thin, instead of 1,5mm you ship with 1mm thickness which doesn't even touch the actual components, wont mention the thermalpad mod, I was one of the first who ordered it, and still haven't got em, also I had to dig around for information before I was able to complete my own fix, because support dint gave me any info whats so ever. My advice to evga is, measure and test, check multiple times before cutting and shipping anything.

Ugugu
stock evga vram pads are 1mm thick and dimensions are 1.2mm X 1.4mm)

 
This is a typo, right? No way the width and length are that small for the VRAM. You meant 1.2in x 1.4in? Or really, I'm thinking they are closer to 11x12mm?
 
I was looking to maybe get some Thermal Grizzly Minus pads to put on my VRAM after I get EVGA's pads for the VRM. They've got a 120x20x1.5mm pad and wondering if that'll be big enough to get all 8 VRAM chips covered or will I need more?