Distance Selling laws (Consumer Contracts Regulations 2013)and the Trade Descriptions Act Legislature will protect UK citizens who want to return one of these faulty cards AND if they are deemed to be dangerous, the Health and Safety Executive will step in and stop all cards  being sold in the UK.
Will be contacting the H&S Exec with all the posts, and pics of burnt out cards and the replies from official reps on this site.
 
The other day your own CEO said a huge mistake had been made. Says more than enough.
 

 
I just wanted a new vbios to see if this would fix the matter and was told by support email to use DDU and reinstall my card. Like I hadn't thought of this already.
 
EVGA is known for good customer support, thats why I bought their card. I feel a little let down.
 
 

NicolaiMoller
Yes.
1) BIOS master update, restart PC, check nvidia control panel for version.
2) PC shut down, switch to slave, start PC, update BIOS slave, restart PC, check nvidia control panel for version.
3) PC shut down, switch to master, start PC, check nvidia control panel for version.... showing up with slave BIOS version.
 

So is this actually the correct way to install both BIOS?

drmikeyc
Distance Selling laws (Consumer Contracts Regulations 2013)and the Trade Descriptions Act Legislature will protect UK citizens who want to return one of these faulty cards AND if they are deemed to be dangerous, the Health and Safety Executive will step in and stop all cards  being sold in the UK.
Will be contacting the H&S Exec with all the posts, and pics of burnt out cards and the replies from official reps on this site.
 
The other day your own CEO said a huge mistake had been made. Says more than enough.
 
 
 
I just wanted a new vbios to see if this would fix the matter and was told by support email to use DDU and reinstall my card. Like I hadn't thought of this already.
 
EVGA is known for good customer support, thats why I bought their card. I feel a little let down.
 
 

This is my take on what I have so far looked into.....
1) How many cards have actually caught fire = 0.
2) How many cards have been seen to omit a small flame = 1
3) How many cards have suffered from BS100% = 3-4% affected components, not sure how that equated to overall complete card numbers. EVGA has addressed this and rectified. This for me was the bigger worry.
4) CEO admitted we made mistakes = How this is interpreted depends on the % of butthurt from the individual. Me, I commend this.
5) How many people have or will want to RMA their card based on mass hysteria = Many.
6) How many people have or will want to RMA their card based on Geforce/PC issues = Many.
7) How many people see a Bios update and thermal pad retro fit as a cop out = Many. This is where I feel EVGA was dammed for the only option open for them.
8) EVGA customer support still available = yes. Unless I have missed a company policy change?
 
I don't adopt a pitch fork approach to my reasoning. Wish many more did.

only reason i bought my 1080 FTW a few days ago was to take advantage of evga step up. rumors are that 1080 Ti is going to be announced at CES. hopefully released shortly after. If it was not for that, i would have just bought the ROG strix card. 

atm743
only reason i bought my 1080 FTW a few days ago was to take advantage of evga step up. rumors are that 1080 Ti is going to be announced at CES. hopefully released shortly after. If it was not for that, i would have just bought the ROG strix card. 

Don't base your buying decisions on rumors.

ipaine
So I went and did the bios update for the secondary bios on my 1080 FTW, 08G-P4-6286-KR. And what has really struck me as odd is that the quiet and the aggressive fan profiles are exactly the same from the old to the new bios.
 
Can Jacob or someone confirm this is correct? Cause if this is correct, why the need for the BIOS? At least for the secondary bios.
 
Aggressive before and after
 
 
Quiet before and after
 
 
GPU-Z Before
 
GPU-Z After
 

Those are built in fan curves of the tool. Not the curve the card has in it's bios.
 

delicieuxz

BartyB

delicieuxz

BartyB
I updated the VBIOS but while playing BF1 my temps are still at 82c? Is that a normal temp?

Is that a FTW card, and are you running a custom fan curve? That seems high. My 1070 SC on the stock fan profile reached a maximum of 72C. But I'm running a custom fan profile so that the fan is at 50% at 60C, and that keeps my GPU temperature at a maximum of 60C.

Yes FTW edition. I use to have it on a custom curve. I just turned it to aggressive after writing that message and now running battlefield at 1440 and 130fps I am around 68~72c and idling around 30 as of now.

Then I would say it is almost guaranteed that the higher temperatures you are seeing when your GPU is under load are due the thermal pads on your FTW not touching the VRM modules.
 
http://forums.evga.com/gaps-between-vram-chips-and-the-stock-thermal-pads-on-the-midplate-m2570619.aspx
 
My card is a 1070 SC, and so it shouldn't be affected by this particular issue. And I would guess that's why my stock fan-profile SC 1070 reached a max temperature of 72C, while your FTW reached 82C.

No. The GPU has the sensor, not the chips afaik.
 

lebel

drmikeyc

This is my take on what I have so far looked into.....
 
2) How many cards have been seen to omit a small flame = 1 I've seen about 3 pics so far.
 
8) EVGA customer support still available = yes. Unless I have missed a company policy change? Sure are. As said many times no matter what you can still RMA and ask for support.
 
I don't adopt a pitch fork approach to my reasoning. Wish many more did. I agree

A small edit.

Quick question about thermal conductivity pads for FTW.
I have already got two brands of both 1mm and 2mm.
 
1mm = A. 5.0w/mk    B. 2.0W/m.k -  A. = Brand 1.   B. = Brand 2.
 
2mm = A. 5.0w/mk      B. 2.0W/mk.     Same as above.  A. is Brand 1.   B. is brand 2.
 
These are Japanese brands probably only sold in Japan. If you wonder why I am asking this it is because, I'm not really sure when the pads from EVGA will arrive. I may do it with my own pads.

 
About how numbers are calculated. Looked daft to me at first as both brands 1mm and 2mm were the Same!! So, I "googled," Those numbers are a formula (lambda) that doesn't include thickness. It's the material itself. Now I understand why they are the same for different mm, thickness.
Learn something new everyday! 
 
So guys, Company 1 (5.0w/mk) seems the best to me. Is it? and are these numbers 5.0w/mk  and/or  2.0w/mk good enough. Thanks.

ipaine
So I went and did the bios update for the secondary bios on my 1080 FTW, 08G-P4-6286-KR. And what has really struck me as odd is that the quiet and the aggressive fan profiles are exactly the same from the old to the new bios.
 
Can Jacob or someone confirm this is correct? Cause if this is correct, why the need for the BIOS? At least for the secondary bios.
 
Aggressive before and after

 
Quiet before and after

 

 
Those are just presets in precision and not part of the BIOS.

You can see pics of many online, and on Dells CS site, Acers and so on. You can google these very quickly.
I agree, your CEO was quick to act.
 
Why, though? Good CS or de-escalate and fix a timebomb?
 
I just want a card I paid money for, to work as expected. Other manufacturers cards are doing fine, and like I said I came to EVGA as you were highly recommended.
I also fully understand that sometimes things go wrong, I would just like it fixing.
 
That's all.
 
I have no enmity towards EVGA at all.
 

Bios update on the 1080 classified. Didn't fix anything. Black screen and high rpm fans after 5 minutes on desktop and again 5 minutes into rainbow six siege. Restarted computer and the cars did the same while booting into Windows.. Awaiting thermal mod to be sent.. But current not very happy at all as support have been completely useless blaming it on a psu voltage issue. contacted overclockers UK for them to take back the card and replaces with a different manufacture. Which I don't want to do because I've always used EVGA