dexters
khos2325
dexters
Just want to post something positive here.
I installed vBIOS ok for my GTX 1080 FTW but as my card is so new (October purchase) and I wasn't comfortable doing the thermal pad myself, I decided to pull trigger on RMA.
The longest wait was getting through, *2 calls ahead* but once I got through and confirmed my details, I was put on the que for advanced RMA , just waiting for my invoice to be verified.
The rep confirmed the RMA card will have thermal pads installed and the latest vbios flashed.
He also told me the RMA box will come with a self addressed postage paid box for shipment back to EVGA.
Up here in Canada, shipping GFX cards as hefty as the 1080 FTW would easily run me $50+ and probably more since the holiday busy season is coming up. It was a super nice gesture by EVGA to pay for my postage back to them.
I also asked about if I'll get new or refurbished and he confirmed I'll get new since my purchase was recent. Albeit it may come in an RMA box (hope it's ok for resale in a few years?)
Unless the RMA process itself falls apart or something unexpected comes up, I think this is the best customer service I've received.
I was an EVGA user on my old GTX 260 and went with MSi for the 700 and 900 series. This whole thermal thing almost moved me away from EVGA, but it may well keep me with them for the 11 series or 12 series card, whenever I choose to upgrade.
Thumbs up. Fingers crossed on smooth RMA for me, but pretty happy so far.
Sorry to break it to you, but there are no new cards with the fixes being produced, at least not right now. Evga themselves told me that they apply the fix to refurbished cards that they have in stock, and they will not guarantee that you get a new card. FYI I got my card on September 24th, so yeah ...
I just wouldn't trust what you were told at this point, and I'd certainly wouldn't give away my new card in the hopes that they send me a new card for replacement. If you're worried about the pads, then install them yourself. At least that way you are sure it is your own new card, and not some refurbished that comes with more problems.
At least that's what I've been told by Evga, otherwise I would have RMA ed my card as well. Can any Evga officials comment on this. Do we get new cards as replacement or not ?
My card is within 30 days so he told me it will be a new one, but possibly with work done on it to apply the fix. I'm not comfortable doing the thermal application myself which is why Im doing this and at this point , worst case, I get a 2-3 month old refurbished card with the fix applied and I can resell it later with some peace of mind.
Again, RMA still in progress and this could go belly up from a good to bad experience, but I am pretty happy with what is on offer so far.
I have had a really bad experience with refurbished cards, and one of my friends went through 3 refurbished cards and they all had problems. So I personally will not risk it even if there's the slightest possibility that I'll end up with a refurbished card.
The way I see it you have nothing to lose even if you break your card while applying the thermal pads yourself. Evga said they will RMA your card, if the card sustains any damages while applying the pads by owners. So even if you damage your card, you're in the same position as you are now.
It is really not a complicated process. Youtube channels called JayzTwoCents and gamers Nexus have really good tutorials on it. At least check the tutorials out first if you haven't, and then make your final decision.
Whatever you decide to do, I wish you the best :)