khos2325
This is absolutely unacceptable.
What were you doing instead of testing your cards before releasing them ? You just found out that your cards get so hot that they not only destroy themselves but can damage other components of people's PCs ? Oh wait, you didn't. Others did after you cards literally got cooked !
This situation is a joke especially after people pay over 400$ for your products. I shouldn't have to deal with applying thermal pads myself, when I have paid that much money for your GPU. I shouldn't have to RMA my card, because I shouldn't go through all the trouble after I've payed so much for a card. RMAing means I'm left with no card for days, which in my case hurts my work on top of me not being able to play games. I don't have the time to deal with your incompetency, and neither should anyone else after paying for a product that was guaranteed to be able to able to handle getting pushed even further.
Funny thing is you put it in a way that you are doing us a favor instead of apologizing for your incompetency. Thermal pads are not needed but we give it to you for free?! Even with the BIOS update the temperatures are not looking pretty, and it makes the card noisy for people who chose this brand for being silent.
I'm definitely not going with Evga next time I'm purchasing a GPU.
Yep. I'm sick of all the apologists on this forum and elsewhere saying, "oh it's ok, EVGA has excellent customer support, they'll take care of everything." Yeah, but this type of things shouldn't have happened in the first place let alone gotten to this point where it's a total side show. This is because the response has been pretty disjointed. They pushed out a quick test to say everything was "in-spec" and said thermal pads would fix it. Then after 'extensive testing' a week later it looks like the fans are under clocked. What's it going to be next week?
I guess some people enjoy having their leg pissed on and being told it's just raining. This is what I'm going to do: install the damn thermal pads, flash the vBIOS, keep my aggressive fan speed curve profile, and then forget about this whole fiasco until it's time to buy my next graphics card in a couple years which as sure as hell will not be EVGA.