@Tzeh-Pesh  I agree with you. You probably saw my post a few above yours. For me it's the 1080 FTW. Anyhow, bottom line is not a few people are confused now!! The information keeps changing, a small number of people are posting opinions as fact. Only adds to the confusion.
 
So, yes, Jacob, please keep us updated. Please update the table on the first page to cover ALL Pascal cards, affected or not. Finally, EVGA is famous for it's great customer service. Having had previous dealing with them I fully agree. Excellent.
 
Keep in mind in such a wide reaching issue as this full transparency and updates, daily hopefully  are essential for maintaining your best in the business reputation.
 
People have spent a lot of money and deserve to be updated regularly. I also wonder why my Pads page (I ordered on Oct 25th and got an email reply/receipt) I was impressed. But today I checked it and it says something like "your request is awaiting approval." Approve WHAT?!? My card is fully registered, even the reciept was uploaded back in July when I bought it, so there is nothing to approve. The answer should be "on the way", or just "awaiting delivery", something like that. The current message is yet another small matter of concern to add on.
 
But above all, I'll say it again, that absolute transparency is essential with this kind of thing. That way when it's all over Customer Service outstanding reputation will remain intact. Thank you.

I have a question if I have a card who's part number matches one of those listed but has a BR after it when looking at my products on the EVGA website does that mean I should update it as well?

NucleusX
Can someone please advise what the thickness of the VRM thermal pads for both sides are after taking into account the back-plate ? Thanks.

 
 

http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=59314

1mm

Leonardohlb
Should create a new ACX 4.0 model because after all this, our VGA will depreciate in the resale market.

This upset me big time, some of us paid full price few month ago...and the card lost half of his value already if not more due to these problems.
Let alone the part where we need to flash "put the problem under the carpet and play ostriches FTW BIOS" and now adding pads?...because we "EVGA" don't want to fix the problem properly Infuriate me big time!
 
Free cross shipping FIXED cards or a FULL REFUND are the only things that i'll accept now "exclamation points font-size 124" .

Chloestick

NucleusX
Can someone please advise what the thickness of the VRM thermal pads for both sides are after taking into account the back-plate ? Thanks.

 
 

http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=59314

1mm

I saw that link, but it doesn't specify what the thickness of thermal pads should be at the VRM's between the PCB and the back-plate.
I'm assuming EVGA are sending that pad out for us to install ourselves. 

This is absolutely unacceptable.
 
What were you doing instead of testing your cards before releasing them ? You just found out that your cards get so hot that they not only destroy themselves but can damage other components of people's PCs ? Oh wait, you didn't. Others did after you cards literally got cooked !
 
This situation is a joke especially after people pay over 400$ for your products. I shouldn't have to deal with applying thermal pads myself, when I have paid that much money for your GPU. I shouldn't have to RMA my card, because I shouldn't go through all the trouble after I've payed so much for a card. RMAing means I'm left with no card for days, which in my case hurts my work on top of me not being able to play games. I don't have the time to deal with your incompetency, and neither should anyone else after paying for a product that was guaranteed to be able to able to handle getting pushed even further.
 
Funny thing is you put it in a way that you are doing us a favor instead of apologizing for your incompetency. Thermal pads are not needed but we give it to you for free?! Even with the BIOS update the temperatures are not looking pretty, and it makes the card noisy for people who chose this brand for being silent.
 
I'm definitely not going with Evga next time I'm purchasing a GPU.

Gawg36
@Tzeh-Pesh  I agree with you. You probably saw my post a few above yours. For me it's the 1080 FTU. Anyhow, bottom line is not a few people are confused now!! The information keeps changing, a small number of people are posting opinions as fact. Only adds to the confusion.
 
So, yes, Jacob, please keep us updated. Please update the table on the first page to cover ALL Pascal cards, affected or not. Finally, EVGA is famous for it's great customer service. Having had previous dealing with them I fully agree. Excellent.
 
Keep in mind in such a wide reaching issue as this full transparency and updates, daily hopefully  are essential for maintaining your best in the business reputation.
 
People have spent a lot of money and deserve to be updated regularly. I also wonder why my Pads page (I ordered on Oct 25th and got an email reply/receipt) I was impressed. But today I checked it and it says something like "your request is awaiting approval." Approve WHAT?!? My card is fully registered, even the reciept was uploaded back in July when I bought it, so there is nothing to approve. The answer should be "on the way", or just "awaiting delivery", something like that. The current message is yet another small matter of concern to add on.
 
But above all, I'll say it again, that absolute transparency is essential with this kind of thing. That way when it's all over Customer Service outstanding reputation will remain intact. Thank you.

You probably have 1080 FTW ;)

NucleusX

Chloestick

NucleusX
Can someone please advise what the thickness of the VRM thermal pads for both sides are after taking into account the back-plate ? Thanks.

 
 

http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=59314

1mm

I saw that link, but it doesn't specify what the thickness of thermal pads should be at the VRM's between the PCB and the back-plate.
I'm assuming EVGA are sending that pad out for us to install ourselves. 

From this thread "bad(HOT) PCB Layout on GTX 1070 FTW? " on EVGA forums, the back plate space is reported to be 2.0mm, with 2.5mm thermal pads bending the backplate a bit.

Has anyone got their thermalmod ticket approved or am I the only one waiting for approval?

khos2325
This is absolutely unacceptable.
 
What were you doing instead of testing your cards before releasing them ? You just found out that your cards get so hot that they not only destroy themselves but can damage other components of people's PCs ? Oh wait, you didn't. Others did after you cards literally got cooked !
 
This situation is a joke especially after people pay over 400$ for your products. I shouldn't have to deal with applying thermal pads myself, when I have paid that much money for your GPU. I shouldn't have to RMA my card, because I shouldn't go through all the trouble after I've payed so much for a card. RMAing means I'm left with no card for days, which in my case hurts my work on top of me not being able to play games. I don't have the time to deal with your incompetency, and neither should anyone else after paying for a product that was guaranteed to be able to able to handle getting pushed even further.
 
Funny thing is you put it in a way that you are doing us a favor instead of apologizing for your incompetency. Thermal pads are not needed but we give it to you for free?! Even with the BIOS update the temperatures are not looking pretty, and it makes the card noisy for people who chose this brand for being silent.
 
I'm definitely not going with Evga next time I'm purchasing a GPU.

^This


Cutting corners will ends up costing them more money if a class action ensue (looking forward to this if they do not handle it the right way).

Eagleizer

Gawg36
@Tzeh-Pesh  I agree with you. You probably saw my post a few above yours. For me it's the 1080 FTW. Anyhow, bottom line is not a few people are confused now!! The information keeps changing, a small number of people are posting opinions as fact. Only adds to the confusion.
 
So, yes, Jacob, please keep us updated. Please update the table on the first page to cover ALL Pascal cards, affected or not. Finally, EVGA is famous for it's great customer service. Having had previous dealing with them I fully agree. Excellent.
 
Keep in mind in such a wide reaching issue as this full transparency and updates, daily hopefully  are essential for maintaining your best in the business reputation.
 
People have spent a lot of money and deserve to be updated regularly. I also wonder why my Pads page (I ordered on Oct 25th and got an email reply/receipt) I was impressed. But today I checked it and it says something like "your request is awaiting approval." Approve WHAT?!? My card is fully registered, even the reciept was uploaded back in July when I bought it, so there is nothing to approve. The answer should be "on the way", or just "awaiting delivery", something like that. The current message is yet another small matter of concern to add on.
 
But above all, I'll say it again, that absolute transparency is essential with this kind of thing. That way when it's all over Customer Service outstanding reputation will remain intact. Thank you.

You probably have 1080 FTW ;)

Oh yes, sorry you are right. It's not the first time I made that mistake, I don't know why. Anyway, thanks for pointing that out!! Edited (All posts, Ha Ha)