new0ne
 
Sorry but what the hell do u plan? If you are not working with a drilling machine or couge you will not damage anything.
 
Graphic cards are not so sensitive as so many ppl think

I know exactly how sensitive PCB/Card/Components are, thank you. And what i plan to do is not tempering with my +500 asset in any way, the situation being an EVGA messed up to fix. I'm a costumer, not an EVGA employee, got the nuance?

GFAFS

the_hawk_dk
Trying desperately to reach the EU support, but response is flaky at best. 
 
I am very disappointed in EVGA about this. I bought a 1070 FTW as my first EVGA card, and it has issues. I am not paying a premium for a product that I have to disassemble to fix. 
 
Hopefully EVGA will act a bit better than just offering some thermal pads. Do we have any guarantee that our cards have not taken damage, and will fail down the line? Nope. 
 
For a company with supposedly great service, this leaves alot to be desired. I hope EVGA follows through with this, though. 

Clearly!
 
1 Ticket opened Yesterday, 1 today, to get a ticket number, necessary for THE RMA (asked a free cross shipping), no answer yet. As i said before, I WILL NOT temper with my card to apply some "clanky" inefficient solutions nor doing their job.(Keeping in mind that the temps damages may already been done by using it as is during a few months).

This is EXACTLY my concern. Im glad that EVGA is willing to cross ship for free as to my knowledge, advanced RMA is an additional cost. My only concern is, if you're paying 600+ for a video card and you bought it BRAND NEW, I for sure would not like the fact that I would be sending in a brand new card and receiving a card thats been used or an employee opened it up with their own hands, stuck on the pads, and sent it back to the customer. I'm trying to figure out when these mods or a new revised card would be manufactured direct out of the factory as I would want a card thats is brand new shrink wrapped. Is my request unreasonable? 

iambert
 
This is EXACTLY my concern. Im glad that EVGA is willing to cross ship for free as to my knowledge, advanced RMA is an additional cost. My only concern is, if you're paying 600+ for a video card and you bought it BRAND NEW, I for sure would not like the fact that I would be sending in a brand new card and receiving a card thats been used or an employee opened it up with their own hands, stuck on the pads, and sent it back to the customer. I'm trying to figure out when these mods or a new revised card would be manufactured direct out of the factory as I would want a card thats is brand new shrink wrapped. Is my request unreasonable?

Your request as a costumer is TOTALLY reasonable, you're asking what's due to you. You paid for a brand new card, no reason for you to get a refurbish, not in that particular case. Hell we could even ask a FULL refund and go elsewhere!, for now what we are asking for an exchange for a Brand New defect free Card! even though the card is tanking in resell Value!!
 
For EVGA in the other hand, it's a logistic nightmare, but as customers we shouldn't care about it, at ALL.

All of this is true ?
 
The good news is that EVGA has already promised free provision of thermal pads for DIY modding by users. In our discussion with EVGA's Jacob Freeman on the phone, we also learned that EVGA would replace users' cards at no charge to the user. An owner would have to send the device in to EVGA in order to receive a new device with the thermal pads pre-applied. EVGA's thermal pad mod brings operating temperature of the VRM closer to 75C, which is actually pretty damn good. That allows more than enough amperage to the GPU, and ensures more efficient operation. The company deserves credit for this rapid response and free solution to an issue that we are still trying to understand.
We have also been informed that the factory is now making changes to products as they ship, ensuring that new batches of the GTX 1080 FTW and 1070 FTW products will include thermal pads pre-installed.
 


So if it's optionnal what are you gonna put the pads on all the next production of 1070/1080...
It became more than optional if you do that... 

ilyama
All of this is true ?
 
The good news is that EVGA has  of thermal pads for DIY modding by users. In our discussion with EVGA's Jacob Freeman on the phone, we also learned that EVGA would replace users' cards at no charge to the user. An owner would have to send the device in to EVGA in order to receive a new device with the thermal pads pre-applied. EVGA's thermal pad mod brings operating temperature of the VRM closer to 75C, which is actually pretty damn good. That allows more than enough amperage to the GPU, and ensures more efficient operation. The company deserves credit for this rapid response and free solution to an issue that we are still trying to understand.
We have also been informed that the factory is now making changes to products as they ship, ensuring that new batches of the GTX 1080 FTW and 1070 FTW products will include thermal pads pre-installed.
 


So if it's optionnal what are you gonna put the pads on all the next production of 1070/1080...
It became more than optional if you do that... 

Because they'll never admit blatantly that the optional part is MANDATORY (it's a Company after all). Saying it's mandatory would be like saying:
- We totally messed up. now we have to take full responsibility.

mikedowen

Fair enough. But once again, why not at least wait until they actually have the new BIOS available for you to try. There's also still no reason why the new fan curve could not say be passive up to something like 30C and then start to ramp up quicker than the current stock fan curve (like my custom fan curve does). Even if they choose to have it ticking over at low RPM (say 20/30%) at low temps, this again will be inaudible I would have thought. Can't see that they would take a blunt instrument approach and have the fans running at, for example, 80% all the time (that would be crazy). But until they actually release the new BIOS, it's all speculation.
 
I'm assuming from your load temps, that you live in a climate with a high ambient air temp. If so, then I'm surprised that you wouldn't have either gone for either the hybrid solution, or a custom water block. I'm lucky I suppose and live in a cool part of the world and with my custom fan curve, games run at worst high 50's to low 60's. And this I would have thought must help with VRM temps as well (IE. cooler air flow and less severe heat bleed across the PCB).
 
Lets hope that in the end, everyone can find a solution that suits them. Good luck mate.

Yeah, that's fair enough, provided they didn't cheap out on the advertised ball bearing fans for sleeve bearings, and they fall to bits within a year. You see, so cynical of me, but imagine if someone had said on release "yeah, those EVGA FTW cards? the cooling will be so bad you'll have to open it up to put self adhesive thermal pads over it and run the fans constantly for fear of overheating" I'd have laughed and suggested such a large, prestigious, experienced  company would never get something like that wrong, just doesn't happen any more.
 
I live in the UK where we're getting toward freezing in the mornings! ambient (until the FTW warms up the room) is approx 18-20°C
 
I'm not sure if maybe the TIM was put on incorrectly (or is missing?) but I seem to be the only one on the internet that can't sustain over 1900mhz at less than 60°C
 
unless everyone runs custom fan profiles and just doesn't mention it? but why should you have to? it's like buying a brand new Ferrari then having to fit a tow bar to tow a trailer to support a new 10x the size radiator just to keep it cool!

my thermal pads were shipped 10/31 according to EVGA but i still haven't got it. i live like 10 miles away from their office. lol. I'll give another day to arrive i guess.

ilyama
So if it's optionnal what are you gonna put the pads on all the next production of 1070/1080...
It became more than optional if you do that... 

Anyone that receives a new card is going to demand this. Why would they wait for the user to receive the card, and then send them the pads if they can save time for themselves and the user in the future?

Hi everyone ;)
 
It's been about two weeks since I bought my GTX 1070 FTW ACX 3.0. I've had a few "bad stories" with my previous (AMD) card so after the few years of using it, I made the decision to get back to NVidia once more. Now I'm a little confused. I'm going to make a request for that pads but can you explain the one thing to me? What does "cross-shipping" really mean? I'm not so good with English. Does it mean that if I live in EU, I won't pay anything for sending my card to EVGA and EVGA won't charge me for sending it back to me? I also wanted to know how the RMA process works? I send them my card and have to wait (how many?) days then they send me a new/refurb card?

Is the bios out yet for the 1080 FTW don't see it.