Have some patience guys.
EVGA did say that it could take a couple of weeks before the pads would start shipping. So that should be sometime next week.
I doubt if everyone's cards are going to go pop in that short a period, unless you sit watching FURMARK (or the like) for countless hours.
 
Not defending EVGA here. As the situation is far form ideal and the PR side hasn't maybe been handled as well as it could have been. Just trying to be practical.
 
I'll just slip on my flame retardant suit now

Scarlet-Tech

carb1de
my 1070 FTW hits 82°C at 1440p approx. 100-130 average FPS on standard fan profile (playing DOOM). it also crashes with an odd checquerboard back to desktop.
 
if I flash this bios, and install the pads, will the problem go away, or has the memory now been cooked? as I understand it, the actual VRM temp isn't so much of an issue as the heat soak to the memory with a max 95°C operating temp?
 
When does the actual burning of components happen? after VRM temp has been sat above ###°C sustained?
 
Didn't realise the brilliant advance rma service is only available if you take it out with the first 30 days of registration. so I will be left without a video card if it dies?
 
Can't believe I didn't buy the MSI gaming x for the same price! miffed!

Have you check your gpu to see if it has micron memory? If you have micron memory, have you updated the bios for micron memory? If jot, you should do that now, and see if it helps.

I do have the micron memory, but wasn't sure, if i flash to the micron fix bios, then flash this latest fan fix bios, whether i lose the fix for micron? the latest bios addresses only the fan profile, so i assume it is stock shipped bios and will undo the micron fix?
 
Also, you put my comment about advance RMA in bold, does that mean I was wrong? can I pay extra to organise an advance replacement?
 
It's just that I wanted to buy a good GTX 1070, then just use it for a few years, now it seems (to ensure reliable operation and a lifetime comparable to other manufacturers) I need to:
 
1. Bios flash for micron memory to fix high/low load state voltages causing crashes and chequerboards
 
2. Bios flash to have the fan on constant to avoid overheating
 
3. disassemble product to check if the standard thermal pads are even touching the VRM and memory modules
 
4. Order and fit additional thermal pads to bring product cooling in line with other manufacturers
 
I know people are going to say "you don't need to do anything, there's no problem with this or any EVGA product, just use it" and that actually may be true, but the fact it doesn't work reliably straight out of the box, and I have to create a user account and post here and spend time working as a technical support engineer for my own product is a tad tiring, and it sows the seed of doubt about QC within EVGA.
 
Maybe I'll just do 1. and set my own fan profile and just hope my card doesn't melt and try to forget about the whole thing. £450 / $550 / €500 for a brand new, top of the line card manufactured by a company with the best support (apparently) in the business, I would have expected an advance RMA with all the issues attended to thrust at all owners, but maybe that's too much to hope for!

carb1de

Scarlet-Tech

carb1de
my 1070 FTW hits 82°C at 1440p approx. 100-130 average FPS on standard fan profile (playing DOOM). it also crashes with an odd checquerboard back to desktop.

if I flash this bios, and install the pads, will the problem go away, or has the memory now been cooked? as I understand it, the actual VRM temp isn't so much of an issue as the heat soak to the memory with a max 95°C operating temp?

When does the actual burning of components happen? after VRM temp has been sat above ###°C sustained?

Didn't realise the brilliant advance rma service is only available if you take it out with the first 30 days of registration. so I will be left without a video card if it dies?

Can't believe I didn't buy the MSI gaming x for the same price! miffed!

Have you check your gpu to see if it has micron memory? If you have micron memory, have you updated the bios for micron memory? If jot, you should do that now, and see if it helps.

I do have the micron memory, but wasn't sure, if i flash to the micron fix bios, then flash this latest fan fix bios, whether i lose the fix for micron? the latest bios addresses only the fan profile, so i assume it is stock shipped bios and will undo the micron fix?
 
Also, you put my comment about advance RMA in bold, does that mean I was wrong? can I pay extra to organise an advance replacement?
 
It's just that I wanted to buy a good GTX 1070, then just use it for a few years, now it seems (to ensure reliable operation and a lifetime comparable to other manufacturers) I need to:
 
1. Bios flash for micron memory to fix high/low load state voltages causing crashes and chequerboards
 
2. Bios flash to have the fan on constant to avoid overheating
 
3. disassemble product to check if the standard thermal pads are even touching the VRM and memory modules
 
4. Order and fit additional thermal pads to bring product cooling in line with other manufacturers
 
I know people are going to say "you don't need to do anything, there's no problem with this or any EVGA product, just use it" and that actually may be true, but the fact it doesn't work reliably straight out of the box, and I have to create a user account and post here and spend time working as a technical support engineer for my own product is a tad tiring, and it sows the seed of doubt about QC within EVGA.
 
Maybe I'll just do 1. and set my own fan profile and just hope my card doesn't melt and try to forget about the whole thing. £450 / $550 / €500 for a brand new, top of the line card manufactured by a company with the best support (apparently) in the business, I would have expected an advance RMA with all the issues attended to thrust at all owners, but maybe that's too much to hope for!

The micron bios fix should be addressed with the new Bios as well. The new Bios would not revert the memory back.

Also, it would be good to see if it corrects your issues while we wait for the new Bios options, so that you can see if something is wrong. If so, then you can RMA and have everything fixed at once.

I will be flashing the bios, installing the new thermal pads, and all of that. I am not doing it specifically because I think there is an issue, but if I sell the card, I don't want to have to tell someone else to do it if they want it done.

For the advanced RMA, make sure your card is registered and the advanced rma option is purchased, and it will save you lots of time.

the_hawk_dk
Trying desperately to reach the EU support, but response is flaky at best. 
 
I am very disappointed in EVGA about this. I bought a 1070 FTW as my first EVGA card, and it has issues. I am not paying a premium for a product that I have to disassemble to fix. 
 
Hopefully EVGA will act a bit better than just offering some thermal pads. Do we have any guarantee that our cards have not taken damage, and will fail down the line? Nope. 
 
For a company with supposedly great service, this leaves alot to be desired. I hope EVGA follows through with this, though. 

In exactly the same boat, I've sent 4 support requests now, one was unanswered, the other three say it's just bad press:
 

EVGA support
I am afraid what you have seen about this issue is more of bad press then actually true. The tests where our Card reached high temps was in a benchtable with a Software that is not certified by NVIDIA and known also with previous Generation to damage Cards. We have not noticed any issues during regular usage of the Card. Because we do pay Attention to the concerns of our community we do offer the thermal pad as an Option to install afterwards but generally the Cards are fine.

 
fair enough, Furmark (a power virus) is bad, but the high temp tests were with metro or a benchmark software used I think? If EVGA noticed no issues during testing, why have I got such a list of things I have to do now just to have some kind of trust in such an expensive, uprated piece of hardware?

How Can I do an advanced RMA to replace my card from EVGA? Because my gtx 1070 model  if affected by PWM Operating Temperature bug.
I don't know what I must do and what is the process. Thanks
 
I read only: 

Q. What if I am not comfortable updating my VBIOS?

A. While EVGA has very user friendly ways to update VBIOS's, if you still do not feel comfortable, we will support you with and advanced RMA and ship you a replacement card with the latest VBIOS.

Updating the vbios is very simple indeed and I have no problem with that.
 
However, my card then becomes noisier and is no longer the product I bought. One of the reasons I picked this model was how quiet it was.
 
I'm certainly not prepared to dismantle a £400 video card, nor am I prepared to send it off for RMA only to have it replaced with a manky old refurb.
 
I'm not impressed with the way EVGA are handling this. It is seriously tarnishing their image in my opinion.

As to any "potential" extra noise issue with the latest BIOS that they are going to offer soon. Why don't we wait and see what what they've done with the stock fan curve before assuming everyone's card is soon to sound like a hoover on overload.
 
The fans are all but inaudible up to 60 % (current profile only hit 30% fan speed at 70C), so they've got loads of room to play with, without making the fans super noisy.
Or do what I and many others do, set up your own fan curve.
 
Patience is a virtue sometimes.

the_hawk_dk
Trying desperately to reach the EU support, but response is flaky at best. 
 
I am very disappointed in EVGA about this. I bought a 1070 FTW as my first EVGA card, and it has issues. I am not paying a premium for a product that I have to disassemble to fix. 
 
Hopefully EVGA will act a bit better than just offering some thermal pads. Do we have any guarantee that our cards have not taken damage, and will fail down the line? Nope. 
 
For a company with supposedly great service, this leaves alot to be desired. I hope EVGA follows through with this, though. 

Clearly!
 
1 Ticket opened Yesterday, 1 today, to get a ticket number, necessary for THE RMA (asked a free cross shipping), no answer yet. As i said before, I WILL NOT temper with my card to apply some "clanky" inefficient solutions nor doing their job.(Keeping in mind that the temps damages may already been done by using it as is during a few months).
 
If they want me to play it dishonestly, as they seems to play it right now, i will wait until the new card revision is out in a few months from now, hardware/design problem solved, and run furmark 7/7 (or my 3D rendering routine) to burn the card down and RMA it then sale it, to buy another brand.
 
What it's gonna be EVGA?

You'll have a specific BIOS for cards that use Samsung memories ?

mikedowen
As to any "potential" extra noise issue with the latest BIOS that they are going to offer soon. Why don't we wait and see what what they've done with the stock fan curve before assuming everyone's card is soon to sound like a hoover on overload.
 
The fans are all but inaudible up to 60 % (current profile only hit 30% fan speed at 70C), so they've got loads of room to play with, without making the fans super noisy.
Or do what I and many others do, set up your own fan curve.
 
Patience is a virtue sometimes.

They sold us advertising of 0dB and 0% fan speeds, the same as every other manufacturer. If EVGA were the only ones capable of this, then these issues cropped up, maybe fair enough, maybe they stretched too far and it'd be understandable, but there's nothing here not being done by any other card company.
 
For me it makes little difference under load, as it sits at 82-83°C so ~68% which is on the cusp of sounding like a hoover :-p but it would be nice to have it shut up when not under load.
 
Patience is a virtue sometimes, but not when you purchased an item based on its advertised capabilities only to have them removed later on, or have to remove them yourself through fear of total failure of the product!
 
I'd like someone to confirm, but everything i read states: if you don't purchase advanced RMA within 30 days of registration the option is unavailable forever
Seems crazy it's an optional upgrade, almost like it's assumed it will happen!