seahawkgfx

milanovic

seahawkgfx
Bette extend the warranty to 5 years for users doing the mod.

 
How many of them would actually benefit from that warranty? :-) I don't think many of us here would use these cards even after 3 years from now. :-)

 
It would probably improve the resale value though.

+1
All computer parts and especially the gpus after months lost the values because of the new products coming in near future,
an additional factor if you want to sell someone gpu EVGA 10xx series, now all  know that had "problem with temperatures"
and the buyers ask you for lower price the card from the corresponding of the same card of other manufactures.
 
So the extenion warranty to 5 years will cover the gap of lost money if you resale the card from other brands.
As the EVGA said there is no problem with temps and if they are so sure they must extend the warranty so the consumers to be calm.
The solution of thermal pads - vbios - and exetend warranty I think will cover all the consumers and the "oversight" they made.

Please answer me...
 
If I dont overclock, I will not in the future (or a little one), I put an agressive fan curve, the fan is 57% when I play BF1 and I have a maximum temperature of 55 degres, this is very low for a gpu...
 
We agree that the pads is not necessary for me ? If it's necessary for my usage, the problem is bigger that we all think... 

ilyama
Please answer me...
If I dont overclock, I will not in the future (or a little one), I put an agressive fan curve, the fan is 57% when I play BF1 and I have a maximum temperature of 55 degres, this is very low for a gpu...
We agree that the pads is not necessary for me ? If it's necessary for my usage, the problem is bigger that we all think... 

As they told the thermal pads are optional, so you don't have problem either at stock either at OC but only in extreme/worst scenario (furmark and low rpm fans).
As I told previous if EVGA want to calm the consumers  they might think to extend the warranty period.

Why does the thermal pad guide not mention the use of a antistatic matting to prevent damage from ESD shock?
 

When I play gears of war 4 my gpu temp is 78 C . My 1080 gtx ftw Will be fine without thermal pad and newvbios ?

EVGA_JacobF

EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update
 
11/1/2016 - Recently, it was reported from several sources, that the EVGA GeForce GTX 1080 FTW PWM and memory temperature is running warmer than expected during Furmark (an extreme stress utility).
 
EVGA has investigated these reports and after extensive testing, below are our findings:

• On ACX 3.0, EVGA focused on GPU temperature and the lowest acoustic levels possible. Running Furmark, the GPU is around 70C +/- and the fan speed is running approximately 30% duty cycle or lower.
• However, during recent testing, the thermal temperature of the PWM and memory, in extreme circumstances, was marginally within spec and needed to be addressed.

Conclusion: EVGA offers full warranty support on its products, with cross-ship RMA*, and stands behind its products and commitment to our customers.
 
To resolve this, EVGA will be offering a VBIOS update, which adjusts the fan-speed curve to ensure sufficient cooling of all components across all operating temperatures.  This VBIOS will be released in the next few days and users can download it and update their cards directly.   This update resolves the potential thermal issues that have been reported, and ensures the card maintains safe operating temperatures.
 
For those users who want additional cooling beyond the VBIOS update, EVGA has optional thermal pads available.  This update is not required, however; EVGA will make it available free of charge to any customer who is interested. To request the thermal pad kit, please visit  
 
Any customer who is not comfortable performing the recommended VBIOS update, may request a warranty cross-shipment* to exchange the product to EVGA for an updated replacement.
All graphics cards shipped from EVGA after 11/1/2016 will have the VBIOS update applied.
 
*The EVGA EAR(Advanced RMA Program) and Cross Shipping options are available in the Continental United States, Hawaii, Alaska, Canada, EU, UK, Norway, and Switzerland.  EVGA offers Standard RMA replacement options in the Middle East, Africa, India or outside of the before mentioned supported areas.
 
FAQ
 
Q. Which cards are supported by these updates?
A. EVGA ACX 3.0 GeForce GTX 1080, 1070 or 1060 cards with the following part numbers:

 
*Founders Edition, Blower type, HYBRID, and HYDRO COPPER cards do not need these updates.
 
Q. If my Graphics Card is not an ACX 3.0 design is it affected?
A. No, all other GPUs sold by EVGA including Founders Edition, Blower type, HYBRID, and HYDRO COPPER editions are unaffected.

 

Q. Does the VBIOS fix the temperature issues?
A. Yes, the VBIOS update will fix the temperature issues.
 
Q. Is my card damaged from running at a higher temperature?
A. No, but should any future warranty service be needed, EVGA stands behind its products.
 
Q. What happens if my card is accidentally damaged during the optional thermal pad installation?
A. EVGA will stand behind its customers with full warranty and cross-shipment.*
 
Q. What if I am not comfortable updating my VBIOS?
A. While EVGA has very user friendly ways to update VBIOS’s, if you still do not feel comfortable, we will support you with and advanced RMA and ship you a replacement card with the latest VBIOS.  

what about asia users? I am a Chinese user. How long can I got my thermal pad?

Trying desperately to reach the EU support, but response is flaky at best. 
 
I am very disappointed in EVGA about this. I bought a 1070 FTW as my first EVGA card, and it has issues. I am not paying a premium for a product that I have to disassemble to fix. 
 
Hopefully EVGA will act a bit better than just offering some thermal pads. Do we have any guarantee that our cards have not taken damage, and will fail down the line? Nope. 
 
For a company with supposedly great service, this leaves alot to be desired. I hope EVGA follows through with this, though. 

wils07
Why does the thermal pad guide not mention the use of a antistatic matting to prevent damage from ESD shock?
 

+1

milanovicps. I've requested thermal pads days ago and apart from automatic confirmation email no signs of shipping what so ever.

 
Same here. When I check the page evga.com/thermalmod I can see the status as "Your request is awaiting approval". It has been like that since the last 7 days.
Edit: I'm in Europe (France)

EVGA is doing something - right?
So what do u expect? Someone that comes to your home, bring a cake and brand new card with installed pads, better cooler and and and?
They give you the solutions, we have already video on youtube, we have pictures and the warranty is not lost if you break something.
 
So please tell me now: How much better could they do now? You need 30 minutes time (if you are not an expert and take care) to do all this?
Remove card, follow video, drink a coffee, wait for the pad and bios update and everything is fine? 
 
And you have warranty - so WHAT?
I REALLY cant understand what you all have to complain about. I dont understand your problem now.
 
And please - they wont turn your fan with +50% and I am sure this new fan-curve will be 1-2 db louder. And? 
 
Please tell me what you get from other?
Like your washmachine, car, TV, notebook, bike, receiver, router, gaming console... how do u think will they all save the issue?