- As I read  a previous post (don't remember the page) about the thickness from a mod of forum told is 1mm.
 
- On gamernexus.net write that the kit include:

• "Narrow" thermal pad for inductors: ~1.8mm x ~27mm x ~109mm
  
• "Wide" thermal pad for rear-side of PCB: ~2mm x ~56mm x ~109mm
  
• Thermal compound. Ours was 5W/mK, but the kits will vary based on supply.
  

το another point of the page write:
 
-That kit is provided free to affected EVGA customers, but you could also buy your own thermal pads (~$7) of comparable size if EVGA cannot fulfill a request. When open the link the pads thinkness is 1.5mm
 
So do we know the exactly thickness of the pads, is 1mm or 1.5mm or 2mm?

I have some question to EVGA engineers.
 
I understand the logic for update Bios and raise fan curve to cool better all components on the card. Although I didn't have any issues with my card so far I understand I should update the bios. The thermal pads installation is offered but not mandatory by EVGA so why you offering this?
I am mechanical engineer and dealing a lot with different cooling issues in lasers and other high power devices.
I don't understand the effectiveness of solution of thermal pads applied on VRM components. One side of thermal pad strip is in touch with VRM modules. The other side is in contact with cooling fans. The contact surface is very small and not effective. So I don't understand the effectivenes of this solution.
Can you please provide thermal tests performed by EVGA with and without thermal pads.
See 10:40 on the video :
https://www.youtube.com/watch?v=URyG1OP8p8I
 
The much more effective solution should include contact between the thermal pad and flat conductive surface but the radiator currently doesn't having it and contact with fins. The heat dissipated from VRM modules should be conducted by thermal pad to VRM surface and then it should be dissipated out by convection from the fins. 
I suggest you to modify the heat sink that should include flat surface on opposite side to Vrams and using thermal grease instead of thermal pads.
I don't try to criticize your work and very like your professional products.
Please don't ignore my post and try to reply on my questions.
 
Best Regards,
 
Gregory

jedkoh
Before I start, I would like to apologize if my post sounds like a flame post to some of y’all. I just would like to take the opportunity to voice out my concerns as a new owner of GTX 1070 FTW.
 
I am from Malaysia whereby EVGA does not have an official presence over here however this brand has a certain appeal in the market being rare and generally perceived higher quality compared to regional brands based within fellow Asian countries no thanks to multiple positive reviews via reputable sites and youtube reviewers.
 
Here I am after receiving a paltry one-month worth of job bonus totaled to RM 4,000. I have decided to upgrade my existing PC and decided to get myself a GTX 1070 FTW from Amazon US (after conversion it cost me RM 2300, which to me was a rather huge savings compared to the local price of RM 2600. The RM 300 savings would allow me to procure a decent EVGA 500B PSU to tie me up for the time being.
 
I have to say that the experience of getting an EVGA card has nothing but a disappointing one. I am not entitled to the Powerlink promo, not entitled for the Gear of War 4 code giveaway. Being a ham-handed fella, I have asked my local IT online forum members whether anyone is willing to assist in helping to apply the said cooling pads (if I can get my hands on, fingers crossed) and none of them are willing as to avoid any negative repercussion stemming from the DIY MOD. The subsequent alternative was to send over to EVGA’s Technical offices in Taiwan for the RMA exchange and postage alone will cost me approx. RM 200
 
This is as opposed to my experience I had assisting my office colleague in his Polaris card from a certain Taiwanese brand with a penchant for gaudy dragon images on their gaming range products. (I did not buy that brand because initially I still don't wish to make my system internals to look like a disco-fied Chinese restaurant, and yes I am Chinese for the record). This brand was actually very helpful in situations such as bricked cards due to crappy BIOS mods, willing to accept RMA after my colleague unscrewed the backplate, etc). This company may not have all the bells and whistles of free gifts, step up programs etc but to me a simple personalized call with a supporting follow-up email really sealed the deal for me for my next upgrade in the near future (since this company has products for Nvidia cards too).
 
I am not here to ask for full refund neither for a free, all cost bearing RMA program, but I just humbly appeal the corporate heads to consider having a regional technical office either in Malaysia or even Singapore to serve the greater part of South East Asian countries and also to have the step up program extended to our end also not just limited to luxury confines of certain Western Hemisphere countries at the very least in the foreseeable future. With the current situation in hand, I am anticipating a rather huge cut down in resell prices for my card in the foreseeable future should I decide to upgrade to a better card.
These are my rant after blowing 65% of my monthly salary (which is the same of amount of my received bonus) on a GPU which I had high hopes for but just gave me concerns and trepidation time and again after receiving it within less than a month.
 
Thank you for reading.

 
 +1
 
 
Plus I don't think that would be too much if the ones who decide to fix the problem without doing a RMA could receive a free copy of some PC game or such. Yes it's not free but it would still be quite cheap price for maintaining your reputation. Currently we have paid premium price for the cards we need to fix ourselves just because someone at EVGA has decided to save some money by not puting these pads in the first place.
 

Bette extend the warranty to 5 years for users doing the mod.

seahawkgfx
Bette extend the warranty to 5 years for users doing the mod.

 
How many of them would actually benefit from that warranty? :-) I don't think many of us here would use these cards even after 3 years from now. :-)

 

milanovic
Plus I don't think that would be too much if the ones who decide to fix the problem without doing a RMA could receive a free copy of some PC game or such. Yes it's not free but it would still be quite cheap price for maintaining your reputation. Currently we have paid premium price for the cards we need to fix ourselves just because someone at EVGA has decided to save some money by not puting these pads in the first place.
 

I can do the thermal pad installation myself. It's simple enough. Though, I wouldn't mind a free copy of Gears 4.I wasn't eligible and bought my card like 2 months ago

yes, i will.
at the time I bought it no one told me you cheaped out on 3 cents thermal pads, and that your cooling solution is poor.
other brands will stay silent while having the same or better temps, and have better resale value.
What are you achieving with this? laughing and lying on the face of your customers, unbelievable.

milanovic

seahawkgfx
Bette extend the warranty to 5 years for users doing the mod.

 
How many of them would actually benefit from that warranty? :-) I don't think many of us here would use these cards even after 3 years from now. :-)

It would probably improve the resale value though.

seahawkgfx

milanovic

seahawkgfx
Bette extend the warranty to 5 years for users doing the mod.

 
How many of them would actually benefit from that warranty? :-) I don't think many of us here would use these cards even after 3 years from now. :-)

It would probably improve the resale value though.

 
Yeah. Currently it's hard to recommend EVGA to anyone because some shops might still have unfixed units in stock. Let's see how will this been handled by EVGA.
 
 
ps. I've requested thermal pads days ago and apart from automatic confirmation email no signs of shipping what so ever.

i am a customer(1070SC) from shanghai,china
i focus the forum few days
i think this way（vbios，add pad）just was the best way what does't spend much cost with EVGA
may be we wiil get the better ACX4.0 in the next 2070 2080..but not now
Excuse me for my english :)