acebb6
Im from the US. Its standard practice? Ok Thanks for replying. I guess I cant even be mad at that. But disappointing nonetheless. 

Yep, I understand it perfectly.
I've used the RMA several times with different companies and always received refurbs.
Kinda sucks, especially when we really don't know what it has gone through, like you said.

EVGA just assume that the board does not have a short circuit or overload protection, according to EVGA who does it is the source, but according to a technician in my country EVGA had some kind of protection with MSI, Zotac, Galax, Gigabyte, VGA would not catch fire, i had been frustrated with a VGA dual 8-pin, 10-phase power with a TDP of 230w, now take note of these heating and VGA problems exploding, very disappointing, should not only make RMA but change this faulty cooler, this solution presented is a true slapstick, our VGA will not have enough good market value for resale.

acebb6

dyceskynes

acebb6
I just got off the phone with Evga regarding the thermal issue and wanting to get a replacement card that will have thermal pads and the vbios update.
I apologize in advance if this question is dumb. They told me there is no guarantee of getting a brand new card as a replacement. It maybe be from a stored returned card that has been used. They check it to meet factory standards.
I havent done any type of RMA on PC parts ever. This is my first build. Is it unfair and unreasonable of me to want a brand new card replacement from EVGA as solution?
While the refurbished cards are inspected, I cant be certain what these cards have been through and how much usage they have been put under. I want my rig to last for a long time. I just dont think its acceptable. But I haven't dealt with RMA and maybe not forgetting some basic understanding here. lol
Would like to hear from you guys/gals.

Just order the thermal pads and install them, it is no big deal. 

I havent had any of the stated issues of black screens or crazy temps. Should I still bother. 
Didnt want to get a surprise down the road.

I'm in the same boat as you. I'll do it just for peace of mind.

GTX 1080 FTW, where do we get this BIOS?

brokencross

What's wrong with that one? Everything makes contact.

was thinking the same, but read some descriptions on it, thermal compound on core itself was little dry. crumbly even. that seems like an old & expired thermal compound stuff.

Leonardohlb
EVGA just assume that the board does not have a short circuit or overload protection, according to EVGA who does it is the source, but according to a technician in my country EVGA had some kind of protection with MSI, Zotac, Galax, Gigabyte, VGA would not catch fire, i had been frustrated with a VGA dual 8-pin, 10-phase power with a TDP of 230w, now take note of these heating and VGA problems exploding, very disappointing, should not only make RMA but change this faulty cooler, this solution presented is a true slapstick, our VGA will not have enough good market value for resale.

Uh? Just google and you'll see any card can blow up. It just takes a little bit more voltage than it can take.

relevance

brokencross

What's wrong with that one? Everything makes contact.

was thinking the same, but read some descriptions on it, thermal compound on core itself was little dry. crumbly even. that seems like an old & expired thermal compound stuff.

Heat cycles do that to thermal compound. As long as its transferring the heat its fine.
At this point people are just nitpicking.

acebb6

dyceskynes

acebb6
I just got off the phone with Evga regarding the thermal issue and wanting to get a replacement card that will have thermal pads and the vbios update.
I apologize in advance if this question is dumb. They told me there is no guarantee of getting a brand new card as a replacement. It maybe be from a stored returned card that has been used. They check it to meet factory standards.
I havent done any type of RMA on PC parts ever. This is my first build. Is it unfair and unreasonable of me to want a brand new card replacement from EVGA as solution?
While the refurbished cards are inspected, I cant be certain what these cards have been through and how much usage they have been put under. I want my rig to last for a long time. I just dont think its acceptable. But I haven't dealt with RMA and maybe not forgetting some basic understanding here. lol
Would like to hear from you guys/gals.

Just order the thermal pads and install them, it is no big deal. 

I havent had any of the stated issues of black screens or crazy temps. Should I still bother. 
Didnt want to get a surprise down the road.

I did not either, just would rather to ensure it is protected.

EVGA_JacobF

FscuderiaX
 
 
Also I would like to request the thermal pads for my 1070 SC Black Edition.  The link from earlier stated I do not have a qualifying product.  How can I go about getting them?  Thanks again.

Try now.
 
Only update on BIOS is fan profile.

Hey Jacob!
Questions, do you know if I'll be able step up to  a 1080 Ti if it releases within 3 months if I purchase an EVGA GTX 1080 ACX 3.0 from B&H Photo? Also, I'm pretty sure they have the models without the thermal pads so if I ask EVGA for an advanced replacement, will they send me a brand new GTX 1080 or a refurb?

ADANDC650

EVGA_JacobF

FscuderiaX
 
 
Also I would like to request the thermal pads for my 1070 SC Black Edition.  The link from earlier stated I do not have a qualifying product.  How can I go about getting them?  Thanks again.

Try now.
 
Only update on BIOS is fan profile.

Hey Jacob!
Questions, do you know if I'll be able step up to  a 1080 Ti if it releases within 3 months if I purchase an EVGA GTX 1080 ACX 3.0 from B&H Photo? Also, I'm pretty sure they have the models without the thermal pads so if I ask EVGA for an advanced replacement, will they send me a brand new GTX 1080 or a refurb?

Or just Order through EVG, or order the Thermal Pads for it.  Sounds like if you request a replacement after you get your product registered you will get a previously returned card.
As for the Step-up, best to ask if a different forum.