I just got off the phone with Evga regarding the thermal issue and wanting to get a replacement card that will have thermal pads and the vbios update.
I apologize in advance if this question is dumb. They told me there is no guarantee of getting a brand new card as a replacement. It maybe be from a stored returned card that has been used. They check it to meet factory standards.
I havent done any type of RMA on PC parts ever. This is my first build. Is it unfair and unreasonable of me to want a brand new card replacement from EVGA as solution?
While the refurbished cards are inspected, I cant be certain what these cards have been through and how much usage they have been put under. I want my rig to last for a long time. I just dont think its acceptable. But I haven't dealt with RMA and maybe not forgetting some basic understanding here. lol
Would like to hear from you guys/gals.