but even if im not going to install the thermal pad on my card, im still in the warrenty?

brokencross

Gawg36
This is starting to look bad. There are lots of questions due to EVGAs mistake that EVGA ignore.  personally I want to know why my pads need approval to send, that what it says. I have done everything right (card registered, reciept sent everything possible). There is no info or ETA of them either. 
 
Scarlet tech is doing a really good job, but he is a forum moderator. Why is there so little feedback from company reps, Jacob included. At first it went well, I mean I was fairly pleased with the ease of ordering. On October 25th. A week later and they are awaiting approval!! This really is a step backward. In the meantime this bios fan adjustment just appeared. Sure it's a good thing, but wasn't handled well.
 
I feel EVGA have to a degree had enough and are abandoning customers issues. As said Scarlet is doing the best he can, kudos to him. But many of these things need direct answers from the company themselves.
 
I have no issue flashing a bios or putting in the thermal pads. It's an easy  procedure. But I find the lack of information about when we can do these things to be getting really sloppy. Not something I would have ever expected to say about EVGA. Takes a long time to build a top reputation for customer service, and EVGA have deserved it. If EVGA don't start properly addressing our questions customers are going to start getting angry (many already are). It's still relatively early days, but time is passing and nothing much is happening. Losing a reputation for outstanding customer service can be wiped out with one incident, if people feel they have been shafted. EVGA need to address this quickly, answer our questions, be transparant and honest. That's what upsets me. Free pads - great! A week later in approval process, not even sent yet. That is not acceptable! NO explanation either. Annoying.
 
I am also rapidly approaching a complete breakdown of trust due to the lack of transparency. If this isn't dealt with soon I will very sadly join the others who never buy EVGA again.
This is a kind of real life test. Sending out pads, making new Bios available are great. But it counts for nothing if it's delayed and delayed again. Also people need their questions answered.
Seeing as this whole screw up is the fault, totally of EVGAs making I'm starting to get pretty shocked at the lack of interest or urgency, lack of solid info, questions unanswered.
 
Really, it's starting to look very sloppy. A shame because this could and should have been dealt with quickly, efficiently and with full transparency. This is currently NOT the case.

I can't agree with you.
With independent users actually going through the effort of analysing this whole overheat problem, we've all concluded that it seems it really isn't an issue as the cards do operate within spec and they aren't "overheating."
Even though they do operate within spec, they get really close to their temp threshold in extreme cases. That's why EVGA is providing us thermal pads and a bios update.
Could EVGA design a more efficient cooler? Maybe. But what's done is done.
 
I'm not saying it's your case, but I think many people here are completely oblivious regarding graphic cards, in the way that if you're minimally knowledgeable you would know that furmark can indeed kill cards. 
Hundreds and hundreds of cards have been killed by it, one I had included. And guess what? It's always the VRAM or the power phases that overheat and die out.
Furmark isn't a program to be taken or used lightly, as you can't possibly replicate the number of instructions it provides in order to completely overwhelm the GPU and VRAM.
Plus, for us who use our cards for everyday gaming/rendering it's not even useful at all.  It's much better to use a real world benchmark like Unigine Heaven/Valley to test our card's stability. 
The only thing Furmark is going to accomplish is overheat your card and you may not even notice artifacts, which is the main reason why people actually stress test in the first place.
 

Well, I can't outright disagree with you. You made valid points and I fully agree using furmark is just daft. I wasn't clear enough. It is not the problems themselves - stuff happens.
It not the solutions either, it all sounds reasonable, and I think is reasonable.
 
My complaint is lack of transparency, updates, and the feeling that us as customers haven't been kept fully in the picture. What changed my previously positive thoughts was today when I checked the status of my Thermal pads, ordered on the 25th Oct. Only to find a non-discript "your request is awaiting approval." That's plainly not good enough. We were promised this (which is fair IMO) but turns out they need to be approved!! There is nothing to be approved. As I said all my registration and everything possible I did back in July so it is plainly obvious that I am in the catagory of customers who are eligible for these. So WHY is there a pointless pending approval notice??! That one, not major thing, has clouded my positive opinion.
 
Am I overreacting. Well, maybe I am. But I'm pretty easy going, have written many Positive, thank you posts before today. Reasonable or not I cant help feeling I'm getting the run around - to some degree.

Gawg36
 
 
Well, I can't outright disagree with you. You made valid points and I fully agree using furmark is just daft. I wasn't clear enough. It is not the problems themselves - stuff happens.
It not the solutions either, it all sounds reasonable, and I think is reasonable.
 
My complaint is lack of transparency, updates, and the feeling that us as customers haven't been kept fully in the picture. What changed my previously positive thoughts was today when I checked the status of my Thermal pads, ordered on the 25th Oct. Only to find a non-discript "your request is awaiting approval." That's plainly not good enough. We were promised this (which is fair IMO) but turns out they need to be approved!! There is nothing to be approved. As I said all my registration and everything possible I did back in July so it is plainly obvious that I am in the catagory of customers who are eligible for these. So WHY is there a pointless pending approval notice??! That one, not major thing, has clouded my positive opinion.
 
Am I overreacting. Well, maybe I am. But I'm pretty easy going, have written many Positive, thank you posts before today. Reasonable or not I cant help feeling I'm getting the run around - to some degree.

Sure, I can relate to what you say. And I am in no way saying you're not being reasonable. We're in the same boat.
I do think "your request is awaiting approval" is just a generic status that means "we're still awaiting for thermal pad stock until we can send them out." I think I've already read somewhere in this forum that was exactly the situation.

Jerry_EvGA
but even if im not going to install the thermal pad on my card, im still in the warrenty?

Yes, Your warranty is still 100% valid. You do not have to install the thermal pads. If you do decide to install them, your warranty still remains 100% intact.

Thanks a million!

i'm not even sure what people are asking for when they demand "full transparency".
 
frankly EVGA has gone above and beyond what most companies do:
1) they acknowledged an anomaly from a single review site running an out-of-spec stress test (Furmark).
2) they immediately did internal testing AND testing with third party review sites to see if there was indeed a problem. the results were made public.
3) despite the results showing that the 1070s/1080s are running in spec in normal use, EVGA is electing to send free thermal pads AND/OR cross-ship RMA anyways.
4) you're all complaining that this is all somehow "not transparent".
 
seriously?
 
and the worst part of this all is: the vast majority of you aren't having problems with your cards. the few who did have problems were immediately helped by EVGA and supported by their very good warranty. and unless i miss my guess, those with actual defects were well under the normal rate of defects for complex electronics. it's virtually impossible for 100% of manufactured, complex electronics like video cards to be defect free; a small percentage will have issues.
 
yes, it's a lot of money for these cards. frankly EVGA has responded with customer service exceeding the cost.

brokencross

Gawg36
 
 
Well, I can't outright disagree with you. You made valid points and I fully agree using furmark is just daft. I wasn't clear enough. It is not the problems themselves - stuff happens.
It not the solutions either, it all sounds reasonable, and I think is reasonable.
 
My complaint is lack of transparency, updates, and the feeling that us as customers haven't been kept fully in the picture. What changed my previously positive thoughts was today when I checked the status of my Thermal pads, ordered on the 25th Oct. Only to find a non-discript "your request is awaiting approval." That's plainly not good enough. We were promised this (which is fair IMO) but turns out they need to be approved!! There is nothing to be approved. As I said all my registration and everything possible I did back in July so it is plainly obvious that I am in the catagory of customers who are eligible for these. So WHY is there a pointless pending approval notice??! That one, not major thing, has clouded my positive opinion.
 
Am I overreacting. Well, maybe I am. But I'm pretty easy going, have written many Positive, thank you posts before today. Reasonable or not I cant help feeling I'm getting the run around - to some degree.

Sure, I can relate to what you say. And I am in no way saying you're not being reasonable. We're in the same boat.
I do think "your request is awaiting approval" is just a generic status that means "we're still awaiting for thermal pad stock until we can send them out." I think I've already read somewhere in this forum that was exactly the situation.

The" your request is awaiting approval" is just a generic update message. When you request a game code, it says this, even if the code automatically populates. You'll even receive 2 emails, 1 saying your request was submitted and then another saying it was approved.

My thought, and I wish I could get clarification to pass on, is that they are currently waiting for the pads to come in so they can send them out. Each pad will have to be cut to the specified size that evga requested and then packaged before sending so it may take time to get them ready.

Sorry that I am unable to provide a much more clear guidance at this time.

fightinfilipino
i'm not even sure what people are asking for when they demand "full transparency".
 
frankly EVGA has gone above and beyond what most companies do:
1) they acknowledged an anomaly from a single review site running an out-of-spec stress test (Furmark).
2) they immediately did internal testing AND testing with third party review sites to see if there was indeed a problem. the results were made public.
3) despite the results showing that the 1070s/1080s are running in spec in normal use, EVGA is electing to send free thermal pads AND/OR cross-ship RMA anyways.
4) you're all complaining that this is all somehow "not transparent".
 
seriously?
 
and the worst part of this all is: the vast majority of you aren't having problems with your cards. the few who did have problems were immediately helped by EVGA and supported by their very good warranty. and unless i miss my guess, those with actual defects were well under the normal rate of defects for complex electronics. it's virtually impossible to manufacture and sell completely defect-free items.
 
yes, it's a lot of money for these cards. frankly EVGA has responded with customer service exceeding the cost.

Yep, pretty much what you said.
Had it been ASUS and you'd be in for... Well, nothing really.
I still can remember the absolute chaos when people discovered ASUS was using coolers designed for Nvidia chips in much hotter AMD chips.
What did ASUS do? Nothing.

Any comments on this?
 
reddit .com/r/nvidia/comments/5aqjvb/so_i_disassembled_my_two_evga_gtx_1080_ftws/
 
 

brokencross

Gawg36
 
 
Well, I can't outright disagree with you. You made valid points and I fully agree using furmark is just daft. I wasn't clear enough. It is not the problems themselves - stuff happens.
It not the solutions either, it all sounds reasonable, and I think is reasonable.
 
My complaint is lack of transparency, updates, and the feeling that us as customers haven't been kept fully in the picture. What changed my previously positive thoughts was today when I checked the status of my Thermal pads, ordered on the 25th Oct. Only to find a non-discript "your request is awaiting approval." That's plainly not good enough. We were promised this (which is fair IMO) but turns out they need to be approved!! There is nothing to be approved. As I said all my registration and everything possible I did back in July so it is plainly obvious that I am in the catagory of customers who are eligible for these. So WHY is there a pointless pending approval notice??! That one, not major thing, has clouded my positive opinion.
 
Am I overreacting. Well, maybe I am. But I'm pretty easy going, have written many Positive, thank you posts before today. Reasonable or not I cant help feeling I'm getting the run around - to some degree.

Sure, I can relate to what you say. And I am in no way saying you're not being reasonable. We're in the same boat.
I do think "your request is awaiting approval" is just a generic status that means "we're still awaiting for thermal pad stock until we can send them out." I think I've already read somewhere in this forum that was exactly the situation.

Well thank you Broken Cross, and also thanks to Scarlet - Tech - the most overworked moderator in the world! You both explained similar reasons for the "approval," message.
But I didn't know that. Sure, I guessed that, but I paid a lot of money and feel I/we deserve a proper explantion from the company.
What you two guys have done is great, so thanks again. But why not from EVGA themselves, why the delays?