panzlock
 



I apologize for posting stars.

"using acronyms or censoring the word by use of characters to mask profanity or other inappropriate language will not be tolerated."
 
 
                             http://forums.evga.com/EVGA-Forums-Terms-of-Use-m4682.aspx 

XrayMan

panzlock
 



I apologize for posting stars.

"using acronyms or censoring the word by use of characters to mask profanity or other inappropriate language will not be tolerated."
 
 
                              

You know what? I didn't read that. In the future I'll try to restrain myself from indirect profanity and keep the sarcasm to a minimum. I'm making friends already. But the wife wants a divorce. Win some, lose some, huh?

panzlock
I followed enough pages to make comments, now. Building a new PC and this is all disconcerting. Fact is, EVGA dropped the ball with this product and failed to acknowledge the deficiency in a timely manner. Matter of fact, I read through another thread on the issue where someone was confidently admonishing that no problems persist.
 
Are some blowing this out of proportion? Absolutely. However...Those that have voiced their discontent are the only reason EVGA has responded with improvised solutions that subsequently negate the products initially promised specifications. Although a band-aid has been applied it negates the desired composition.
 
Some have compared the product to cars. Under warranty, however, I have never contacted a dealership when a defect materialized only to have them tell me they will ship me the part so I can install it myself. That...is brilliant. Yet so many make  attempts to veil this inadequacy with slander towards those who denounce. That's nothing but white knighting brand loyalty.
 
This thread has convinced me to seek life elsewhere. Bit of a shame, really, since my EVGA GTX 560Ti has served so well over the years.
Now...I'm off to another thread to review EVGA's PSU's which have received critical acclaim from the likes of JonnyGURU regarding performance yet antagonistic consumer scrutiny regarding build quality.
 
I'm doing my homework. So far it's ASUS ROG Strix 08G. Now to the PSU...What's it gonna be, EVGA??? So far I have seen a defective product and DIY solutions. That's far from the immaculate customer service with which the public praises your company. Through, I imagine...delusion.

Sorry but have you not read anything about this issue? First and foremost everything is optional, recommended but still optional. Second you have a whole bunch of different options to address the issues, first you can adjust the fan curve yourself and be done with it. Second you can install the bios and once again you are done. Third you can order the thermal pads for no cost and install them yourself and again you are done. Or you can do all of them together and then there is the last option, if you are not comfortable installing the pads yourself you can send it in for a RMA. I just don't see any other company doing this, and certainly not covering everything under warranty, including if you screw up your card by accident when putting on the thermal pads.
 
I think just one thing bugs me though, if after reading all of the posts and deciding you are going to purchase a card from Asus, why oh why would you waste you time writing in the forum? I just don't understand it.

ipaine
Sorry but have you not read anything about this issue? First and foremost everything is optional, recommended but still optional. Second you have a whole bunch of different options to address the issues, first you can adjust the fan curve yourself and be done with it. Second you can install the bios and once again you are done. Third you can order the thermal pads for no cost and install them yourself and again you are done. Or you can do all of them together and then there is the last option, if you are not comfortable installing the pads yourself you can send it in for a RMA. I just don't see any other company doing this, and certainly not covering everything under warranty, including if you screw up your card by accident when putting on the thermal pads.
 
I think just one thing bugs me though, if after reading all of the posts and deciding you are going to purchase a card from Asus, why oh why would you waste you time writing in the forum? I just don't understand it.

I don't think you know what you're saying.
 
A.) I read plenty on this issue. Refer to my original post... Mmmkay?
 
2.) You left out another option. Alternate vendor.
 
And D.) I haven't made a purchase yet so you're recommendation is to buy a defective product, RMA it, then perform a DIY retrofit and have it perform worse than competing products, OR...Purchase a defective product, RMA it and have it retrofitted and have it perform worse than competing products?
 
Bad advice. People like you are the reason I got married.

If we use that analogy, faulty video cards are like the ex-wife(first video card). You marry them, after 13 years find out they're banana-balls crazy, they give the kids to CPS, you fight to get them back, then finally divorce her. The second wife is the upgrade(2nd video card from another vendor). 2nd marriage has been awesome. Going on 11 years.

panzlock

ipaine
Sorry but have you not read anything about this issue? First and foremost everything is optional, recommended but still optional. Second you have a whole bunch of different options to address the issues, first you can adjust the fan curve yourself and be done with it. Second you can install the bios and once again you are done. Third you can order the thermal pads for no cost and install them yourself and again you are done. Or you can do all of them together and then there is the last option, if you are not comfortable installing the pads yourself you can send it in for a RMA. I just don't see any other company doing this, and certainly not covering everything under warranty, including if you screw up your card by accident when putting on the thermal pads.
 
I think just one thing bugs me though, if after reading all of the posts and deciding you are going to purchase a card from Asus, why oh why would you waste you time writing in the forum? I just don't understand it.

I don't think you know what you're saying.
 
A.) I read plenty on this issue. Refer to my original post... Mmmkay?
 
2.) You left out another option. Alternate vendor.
 
And D.) I haven't made a purchase yet so you're recommendation is to buy a defective product, RMA it, then perform a DIY retrofit and have it perform worse than competing products, OR...Purchase a defective product, RMA it and have it retrofitted and have it perform worse than competing products?
 
Bad advice. People like you are the reason I got married.

Now that made me laugh

DeathAngel74

BigBadJames
Hi there,
 
I tried to read as much as I could from this thread (probably more than 10 pages) but I didn't find anything to help me out. I downloaded the bios update, but when I start it my screen goes black. I waited about 15 minutes, but it never recovered. When I restarted the bios version was not listed, almost like my card wasn't detected. One restart later, everything was back to normal, but I have the old bios version.
 
I'm positive I downloaded the correct driver. Also, I found only two guys with similar problems - one for SLI (not applicable) and one that just said in the next post 'whoops, tried again and it worked, ez pz' so I have nothing to go on. I've tried multiple times. My card is 

• 08G-P4-5173-KR - EVGA GeForce GTX 1070 SC ACX 3.0 Black Edition - 

 
Can somebody help me?
 
Edit: Also forgot to mention, running Windows 7 and I'm not on an AMD platform

Try rebooting in safe mode, then unzip the 5173.zip, right click update.exe and run as admin. Should work in safe mode, I've read that other users have been successful that way.

Worked for me too, thanks man!

you're welcome bro!

ipkha
I sure don't see where all the hate is coming from.
Evga explained the issue, apologized and offered a fix going forward. The options are simple.
1. Keep your existing card and retrofit.
2. Send it back for replacement and play the Silicon lottery.

I don't know of any other company that would do this for an overblown issue like this. The Temps are not ideal, but still within limits of components. And simply increasing your fan curve alleviates the entire issue. The thermal pads are an extra bonus.
The VRAM pads is a pretty bad QA miss, but I can see how hard that is to spot on a fast moving assembly line.

That right there is the problem, damage control 101. The fact STILL remains, our FTW cards were sold to us as "premium"  products, in fact the oversight in VRM cooling/shoddy vRAM thermal pad contact is enough to sway me from going purely EVGA next time I consider buying a new GPU (I've owned a couple of EVGA cards prior to this generation). It is of course good to see EVGA offering solutions to this issue, but I think they have damaged their reputation amongst PC enthusiasts who considered their GPU variants to be superior to the likes of ASUS, MSI you name it, heck my FTW 1070 was the most expensive 1070 in my region, it sure didn't live up to that standard, now did it?
 
EDIT: I've updated both of my card's BIOS and I am waiting for my thermal pads to arrive. I am no scrub and know how to clean GPUs and replace thermal paste and all that, but I don't want to wait months before I get my thermalmod in the mail (I live in Europe) while having rising doubts about my card's vRAM/VRM cooling performance. EVGA, start shipping those thermal pads ASAP or more people will start to avoid you in the future.

Does it make sense to update the BIOS but not install the Thermal pad?
Cause im not so common with that.